I took my wife, Annie to the Roswell, NM Location to get her some nice, comfortable shoes for her birthday. The young woman was pleasant and helpful, and my wife selected an $87 pair of Skechers with air-cooled memory foam. Annie advises that the shoes were very comfortable trying them on and walking around the store, but discovered that, due to their "hands-free/slip-on" construction, there was some firm rubber that goes around the side and back of the heel at the top. This made her ankle sore, so the next time we went to Roswell, we took them with us to exchange for a more comfortable, perhaps a traditional "lace-up" style. And here is where service makes all the difference in customer experience. I have to compliment this location on their young man named Nathan. He was very pleasant, knowledgeable and helpful. It was clear Nathan went the extra mile to make sure Annie had all the help she needed selecting her replacement pair and she was able to quickly decide on a pair of lace-up Skechers with the same memory foam and special air chamber in the heel. I believe this is called the "Stand on air" model. Annie said, and I quote, "These are the most comfortable shoes I've ever worn." Nathan was so helpful, I had to write and say something nice about him. It was our first time to see him, so I'm not sure how long he has been at this location, but he kept a very positive demeanor, very helpful attitude. He was really just perfect for what we needed. He processed the return, no problem at all. Whatever they do, they need to hang onto this employee like gold. Make him a manager (if he isn't already) and give him a nice raise. All good wishes, Anton Nym read more

Famous Footwear - Skechers "Stand on Air" and they are super-comfortable with the memory foam and air chamber. - Accessories Near Me - Roswell, New Mexico