Lilly was super amazing about helping us find boots that worked well for us! She was so sweet and…read moreso kind, she made it such a great experience!! Gentry was also absolutely lovely, she helped point us in the right direction and was so sweet at check out. She also went out of her way to help us find a good deal, it was very kind.

I have the most unpleasant in-store experience at DSW today…read more This morning i received an email from DSW and asked my annual DSW perk, and i had to log in to my account and made the selection ($10 dollar reward). I then went to the store in the afternoon and my wife selected a pair of ASICS shoes, which is 5 dollar more than Kohl's, Asics official site. But i think with the annual 10 dollar off, it is still a good deal. I then proceed to check out and i provided my number to the store employee Heather. She told us the final amount is xxx and we told her that we have this annual perk $10. She replied this coupon can only be used on the web or on the app. It doesn't sound like we could use that "perk" in store. So we decided not to buy the shoe. But then i double checked my email, it says i could use the "perk" in store. So i went back to that Heather and asked her if i can apply that perk to the purchase. She said "Yes" and then added "if you guys didn't walk away". WTF. We would not walk away if you asked about " do you have the email with you?". It is you, Heather, that keeps us from making that purchase. DSW should seriously think about customer service training. And with that attitude, even i could use that perk from the email, i have decided not to make the purchase this time and ever again. I will not buy anything from DSW again. Guys, one quick tip, just google the shoe you want to buy while you shoeshop at DSW, and you will find the price is usually not very competitive at DSW. Good luck!

Removing a star because of the customer service in the fitting rooms - there was a grouchy older…read morewoman who got me into a room but made you feel guilty for using it or if the item didn't fit. Also, the fitting rooms are not roomy, neither are the isles. So if there's two people in there, it can get crowded walking by. I was standing up against the wall asking my wife for her opinion, making sure I wasn't blocking anyone when all the sudden I hear a very rude "EXCUSE ME" like I was blocking everything. There was more than enough room to go around, but she was just upset I was asking my wife for her opinion. Then a "REMEMBER if it doesn't fit put it here don't put it there". I'm fine with a reminder, but tone and body body language really play a large part in how something is communicated. This should definitely be addressed. Additionally, all the dress shirts are skinny or slim fit and mostly all blue. Not much of a variety.

Amazing service from Nicole who went above and beyond to help me when I was in a crunch. Great…read moreinventory too!

I've bought a few pairs of shoes here over the years. They always have a really wide variety of…read moreshoes, decent prices, and any team members I've spoken with have been friendly. They are also pretty organized and clean, which is not something that can be said for all shoe shoes.

This large shoe store has a vast selection-kids, men and women shoes. Everything from casual…read moresneakers to dress shoes-and even snow boots, which is what I was in the market for yesterday when I found myself walking through their doors. You can also find socks Customer service is pretty minimal-all the inventory is out on the floor, so what you see is what you get. I didn't see anyone out on the "floor" offering assistance, just a couple people behind the counter running the cash register. So if you need help, you need to seek it out. While there is a vast selection, the displays and the floor could use a little tidying up. I appreciate the selection and the layout of the store, but I docked a star for the trash on the ground and lack of service beyond what you get at check out. However, the lady at the counter was very friendly.

I came here today to get my fishing license and discovered this store has a lot more than I…read moreexpected. No idea where to go... at each entrance there are service stations where you may purchase your items or ask questions. I asked where to get my fishing license and the young man cheerfully gave me precise instructions. Once I arrived at customer service I was greeted warmly and in less than 5 minutes I had my license. I chose 1 year but you can choose from a good variety of options up to three years! 5 star experience... While I walked about I was asked by a floor monitor if they could assist me with anything... I asked T question and they responded kindly good people in the store. I got some Iowa beef sticks... they also had good variety of jerky... that meaty juicy type not dried. I asked AI what are the top 5 most popular lures that work best in Utah and the store had all of them. I took them, a great Nike T shirt and my beefsteak at the cashiers near the entrance, paid and bid good day. I'd shop this place again.

Sorry to do this but things are very different at Scheels than in the past…read more I spent 30 minutes in the Kuhl department and no one even offered help or bothered to say hello. (I had several questions) 10 minutes in golf department. Same story. 20 minutes in BBQ and the two guys there seemed more worried about the display looking great than offering help. I've always loved Scheels but I am very disappointed with the current lake of service or lack of. I hope things improve! (I only spent $250)

Justin was super helpful with getting me the pair of shoes that fits best! Measured my foot, took a…read morevideo of my stride on the treadmill, and I stood on some board that tells me about my arches. With the 60 day warranty I'm certain that I will be shopping here for now on.

Bought some replacement running shoes for a half marathon after mine were lost with my airline…read moreluggage. Got a handwritten note thanking me for my purchase and telling me they hoped I had a good race. I'm so impressed that they took the time to do this and can't recommend this place enough! Thank you Lori and SLRC!

I had an exceptional experience at REI while shopping for hiking boots. I've been a member for many…read moreyears and of shop for boots in many stores. The salesperson, Aimee, after understanding what kind of hiking we were planning to do proceeded to measure not just the length and width of the feet but also the arches sitting and standing revealing a small pronation in one foot. She then suggested an insert to Provide support and resulted in complete relief from the rubbing and pinching experienced when trying on various boots.Aimee then proceeded to recommend a boots explaining the different design details between the companies. It was an awesome experience by an exceptionally knowledgeable employee who was truly interested in getting you the right fitting shoe.

I came here for vegan hiking shoes. All of the Rei brand are vegan, according to the staff. Luca…read morehelped us out, and I bought a great pair. I also bought the lifetime membership for $30...and received a $30 gift card. They were out of what my son needed, so we'll hit up the other location in the valley. Super friendly staff. I spoke with several. Informative, and educated in their jobs/knowledge of equipment. Spendy...but that is the price of outdoor equipment, sad to say. We'll be back.

Took my 7year old daughter here to buy a few new leotards for a dance convention she has coming up…read more As I was looking through things, my daughter told me she had to go to the restroom. I asked the store associate if there was a restroom she could use and she said they didn't have one for public use. I asked her, "even for a child?" She continued to deny my child of using the bathroom as the other store associate was siding with me asking, "are you sure?" I promptly hung the items I had picked out (well over $100) and told them I will not shop at a store that would deny my daughter of using their restroom. Too bad that this store is willing to lose customers for something so silly as letting a child use the restroom. I don't see people lining up outside waiting to get in this place. I can come spend my money there but can't use the restroom, good business practice.

I am a 200 pound guy. They just don't keep inventory in Sandy, Utah for a guy my size…read more Oh, did i say that I have a special request performance for a friends 70th. birthday?!?! What kind of performance you wonder? The fabulously talented and graceful MALE BALLERINA, SINGING TELEGRAM! I needed a 'unitard' in fire engine red and on a tight schedule. WOW! Did June, the owner come through. Got the costume on time. And if I do say so...the performance was...well...fabulous.