The staff is really well mannered and helpful. Well stocked on variety of brands. Though they need…read moreto bring back nike shoes.

From the owner: At Shoe Dept. Encore, you can find brand-name shoes, the latest trends, handbags and fun…read moreaccessories at affordable prices for women, men and kids. With our large stores, there is plenty of room to shop and TV entertainment areas for men and kids! We're a family-friendly footwear store with 1000+ locations carrying well-known brands for everyone such as HEYDUDE, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept.

Friendly staff. Well stocked and clean. If you need shoes, you need to go here. Good promotions as…read morewell for multiple pairs.

I wish I could give 10 stars. Nathan was wonderful. He was incredibly patient & made all kinds of…read moresuggestions. I'm just sorry I left him with so many shoes to put back after only buying 3 of the dozens of shoes he showed me. I've been having terrible plantar fascittis pain for several weeks. I bought a pair of Allegria that had just come in. They were so new that I was the first person to try them in my size & the first to buy them. I put them on for the first time this morning & I can walk normally with very minimal pain. They are absolutely fantastic & well worth the money. This is after having to sit down to cut an onion last night because the pain was beyond belief after exercising.

Second time I been here was August 24th and both times was greeted by I believe her name is…read moreDiana,not totally sure but very helpful and just a wonderful person,even opening a few minutes early because she saw me standing outside waiting.

Son wears a hard to find size and they have them here with a good selection. Your really on your…read moreown with finding sizes, staff not a big help. Great deals on socks too

I love DSW Mentor. Customer service nailed every time. Such a great group of young ladies…read more Helpful, and not afraid to chat. Last two times I have been in the store it was clean and had good inventory. The young lady (teen) who did my return and then online purchase knew exactly what she was doing and did not hesitate to help.

Slowest checkout ever! Stood in line 5 minutes before another cashier came up then another before…read moreanother came to help! If I didn't really need these color shoes I would just leave.

Walked in on a Saturday morning. Started to talk with an older man . Asked about shoes for…read morestability, support, and balance. He did not offer any suggestions. He waved at the wall of shoes and says this is what we got. I was expecting to have an evaluation of my gait, wearing pattern, etc. too bad for them - we were prepared to buy more than one pair for each of us. Won't be returning.

Excellent service. They know how to determine what shoe you need based on your medical history,…read moresurgery, etc. Since I was referred by my physical therapist, they gave me a 15% discount - much appreciated. I never knew what a difference a properly fitted, high quality shoe could make. I have already returned to purchase another pair. Thank you!

If you like the thrill of the hunt for the random amazing bargain this is certainly a good hunting…read moreground. As with all bargain hunting it is hit or miss but that is part of the fun.

Staff was very friendly and courteous. They helped my son with his back-to-school shoe style & made…read moresure to show us what just came in. My son was happy to be leaving in a pair of shoes that were just released. Good customer service & made us feel like our business was appreciated.

Horrible set up. Horrible service. Stood in line for 20 min, not enough help on line, only to be…read moreasked by the cashier, if a previous customer who left and came back could go in front of us

My favorite yoga pants, great shoes, always clean and fully stocked. Employees are helpful and…read morepleasant. They often have buy one get half off sales.

the sweatshirt i bought last week had the big black security tag left on it. i drove an hour to &…read morefrom store to get it removed today!--not happy!cashier said it happens often! i asked for a gift card or something to compensate me & was told "NO" Several times! by cashier/manager! i spent $200 in that store last week! I did not make the mistake! What poor customer service! Say sorry & give a gift card or something for my trouble instead of acting like you do not care!

Perhaps the little hipster kids working at this store could have put down their iPhones to see if I…read moreneeded assistance...I did. Since I was ignored, I left and took my money and my business elsewhere.

The young female sales person was rude and obviously annoyed by the return I asked to make after…read morehaving just bought the item and deciding that it was too pricey for me. She rolled her eyes and was very short with me. Won't shop there again.