Recently purchased an Evergreen colored felt hat in 10x quality just after start of felt season…read more Got it shaped with a classic Cattlemen crown along with a JB brim. Just like the straw I got, I have been admiring the handywork of the hat shapers there. I took a risk by ordering an unconventional color but the green looks great in different lighting and compliments just about every shirt I wear with it. Depending on the lighting it looks between gray, black, and green. A versatile and good looking hat that I plan on keeping for a while. American Hats for whatever reason tend to run small in felts, so order the next size up that you would wear with the straw. These hats ain't cheap so be prepared to drop quite a bit of money. Consider it an investment well worth the price.

The service was amazing. When it's your turn to get your hat worked on it's all about you. They…read moredon't rush it even if people are waiting. I didn't even know there was a line until the creased was finished. American Hat Company hats are a great value. It is hard to find high end hats in stock with a selection of colors. The Best Hat Store has a big selection of materials and color at every level. Very few places have this quality service and value. They are the whole package.

One of the best secrets in Bishop Arts. Every King & Queen deserves a Crown. Get yours here!!!…read moreCassie is attentive, customer service oriented, and has some of the most whimsical, cool, and distinctive hats in the Southwest!

Cassie was amazingly helpful and even stayed a bit late to accommodate me with the selection of a…read morehat. She was very knowledgeable and had a wonderful selection of hats to choose from. You can tell she loves what she does and knows how to make them work for you. I am absolutely thrilled with my new hat (and hat box!!) and will make a point to stop here again on my next trip to Dallas.

A Must-Visit Texas Experience - Incredible Service & True Craftsmanship!…read more I cannot recommend Wild Bill's Western Store enough! My sister flew all the way from Germany wanting to take a piece of Texas back home with her, and we are so grateful we found this place. We were initially struggling to find boots that fit, but we were quickly approached by an incredible gentleman who turned our frustration into an education. He was so kind and passionate; he explained that for tall boots, it's about the calf fit, not just the sole size. He taught us how to read the codes inside the boots rather than just the size tag and personally helped us try them on and off with such patience. When we moved to the hats, he was just as helpful. He made sure we picked hats that wouldn't fly off while horseback riding and helped us color-match them perfectly to our new boots. He even steamed and customized the hats right there (the photo of him working his magic with the steam is a memory we'll cherish!) to ensure a perfect, firm fit. Beyond his expertise, he shared the wonderful 70-year history of his father's store. He made us feel so welcome and happy--it felt like talking to a great father figure. We didn't stop talking about his kindness all the way to the car. If you want top-notch customer service and an authentic Texas welcome, please go see him. He made our entire trip special!

This is a fun shop located in the Historic West End of downtown Dallas…read more The have boots, hats, belt buckles, clothing, ornaments, stuffed animals, coats and so much more. We walked around and decided to purchase our ornament for our trip to Texas 2026. Certainly worth checking out. Service was so nice. The store is fully stocked and the prices are great.

All i can say is don't deal with this guys, save your money…read moreThey don't call you back , i had a hat done for 300 dollars it was supposed to be hat call the coach like Tom Landrys ( Fedora ) IT WAS NOT AT ALL !!! they are never open

Everything! Easy, friendly, quality hats. Well priced! Good location. Great service! What more can…read moreI say?

We've never actually visited the Burleson store location, but we had the pleasure of meeting the…read moreteam from C.B. Fincher's at the Stock Show where they had a booth selling Justin Boots -- and the experience was outstanding. Earlier that day, we visited several other booths and honestly felt disappointed. There was very little assistance, and most places seemed overpriced and uninterested in helping customers. Then we wandered into C.B. Fincher's booth and were greeted by J. Morton -- and everything changed. J. helped fit our twin boys and was incredibly patient with them as they tried to figure out what they wanted. He had them try on multiple boots in various sizes and took the time to teach them what to look for in the "perfect fit." He didn't rush them or push a sale. Instead, he focused on making sure they understood the fit and felt confident in their choice. He also made sure we, as parents, were completely comfortable and happy with their selections. The boots worked out great, the price was very fair, and the quality is excellent. What really stood out wasn't just the product -- it was the service. J. Morton was a true salesman in the best sense of the word. It was obvious that he cared more about making us feel welcome and taken care of than simply making a sale. Great prices. Great quality boots. But the real star of this western store is the people. Real quality products and real quality people. We'll absolutely be back. If you'd like, I can also shorten this into a more punchy Google-style review version.

This is the old hat, 2-3 years old, made to look new! Just bought another JUST like it for "going…read moreto meeting" hat. The folks here are CRAZY nice and professional. Jack knows his way around hats... and can do ANYTHING!! BOOTS? They gotchoo covered!! All around great place!

I'm so glad there's a Sam Moon in Arlington. I really enjoyed walking around, looking at all the…read moremerch. There's lots of jewelry to look at, there was a handful of people when I was browsing and we all seem to be looking at the same stuff and going in the same direction, you know how that goes. Lol. Hats and Belt were 20% off. I was looking for a Floppy Hat. Sam Moon offers a variety of Hats. Even though Sam has a variety of Hats, I was not able to walk out with one. oh well. One employee was really nice. He helped me get down a Hat that I wanted to try on. He watched me try on the hat and said, I was ready for the picnic. Lol. Hats off to the Woman Customer in the store who showed me how to wear a hat. Check out is right in the center of the store and in the back. There is a bit of a line too. I would definitely recommend Sam Moon. It's a lot of fun, they have good customer service and the prices are competitive too. They have just about everything that you can think of.

I really love this place. You get what you pay for but is is really handy. Some things last and are…read morestill cheap.

Shipping took longer than necessary. I paid an additional $2.98 for unlimited returns on the boots…read moreI purchased. They were not the quality I expected and I needed to size down. My original charge was $80.67. I was only refunded $67.51 to my credit card. Meaning, I was charged shipping for my return. I will not be purchasing anything from them. I may feel different if there was a nearby store. But their shipping and added costs doesnt work for me.

Absolutely amazing belt/skin. But it is surpassed by their customer service. I had a slight issue…read more(all my fault), and they not only offered another size but rushed the order. I will definitely be buying again. I cannot recommend them enough. Thank you!

Dimitri was very helpful with helping me purchase my very first fitted hat for the Chris Brown…read moreconcert. I'm happy with the hat I designed and the customer service I received. Thank you for your help Dimitri, I love my girly fitted!

Never had a bad experience here, customer service has always been good. Brendon helped me with an…read moreexchange I made earlier today. He was extremely polite and helpful. Even the.l gentlemen at the door, broke down all the stores by Lids in the mall. Thanks bunches fellas