This place is terrible! $40 tshirts that feel like paper AND the cut is so bad it feels the same on backward! SHUT THIS PLACE DOWN!!!!!!

horrible customer service!!! 2 different NFL jerseys for $120 each that fell apart after 2-3 washes (cold water and never dried) customer service said "they can not replace" .. so drive to UPS and return if if I want a refund..NEVER BUY FROM HERE read more

awful awful so fake the letters are crooked not even centered they are charging people for authentic merch and it's fake

They sell garbage. The clothing I bought is such poor quality. I called them asked to return and they agreed and stated they would give me a full refund after receiving item. i then receive 50% of my money back after an hour on the phone . That was my first and last order ever. The savings are not worth the risk. They sell the worst quality clothing! read more

THEY ARE NOT THE COMPANY THEY WERE!!!!! I purchased the Olympic opening ceremony Ralph Lauren coat that I returned upon receiving and finding that the quality was just awful. Ralph Lauren is known for high quality merchandise, and this coat was not worth the $2000 I paid for it. I returned it with a UPS label and upon receipt back to their warehouse (on Jan 24!) I STILL have not received my refund. I have called multiple times and was told three days ago (Feb 3) that my refund would post within 24-48hrs. I just called again (Feb 6) because it still hasn't posted and am told it is a "high value item" and has to go thru inspection, etc, etc, and that they would file a ticket on my behalf to request the refund. WHAT?!!!!!!!!!!!! That money is now accruing interest on a credit card!!!! I have shopped on the Fanatics site for years and spent a healthy amount of money here. I have never had issues making returns or receiving things on time. I WILL NEVER SHOP HERE AGAIN -THEY ARE NOT THE COMPANY THEY WERE! BUYERS BEWARE!!!!!!! Go to the college websites or the NFL sites - ANYWHERE but Fanatics to find your merchandise. WHERE IS MY MONEY!!!!!!!!!!! read more

I have been ordering from Fanatics for several years. Over the past 6 to 8 months now have been receiving horrible customer service, shipping delays, defective items, and wrong items being sent to me. When trying to resolve these issues I have been receiving nothing but the runaround with this company. I return items as requested to receive my refund and it took me over 3 months of back and forth emails to finally receive my refund. When requesting items to be reshipped to me when sent wrong items or items that were damaged this also took upwards of several months to receive items to be reshipped after back and forth emails to the company. When you are spending hundreds of dollars on a single item this should not be the type of service you are getting from a company. Absolutely horrible!!! Definitely other companies out there that sell the exact same items and will treat you way better. read more

Here's what you should know about Fanatics. First allow me to qualify this review by saying I have made numerous purchases from Fanatics and this review is based on my total experience. Shipping is slow and not accurately communicated to the purchaser. It will show shipped days before the shipping company takes possession of the package. Approximately 25% of my orders have had issues including wrong item shipped, ordered mens shirt received womens bracelet for a totally different team,item out of stock, item displayed on site is not the item being sold, item is delayed and then delayed and then delayed. Initial contact with Customer Services is generally horrible at best. I have had to file complaints with the BBB to get results. Be persistent and push to the next level this will usually get a better response. I am currently waiting for a order to ship. I was told March 5 and then March 14 item has yet to ship. Look not just on this site but others and you will see horrible reviews. More alarming Fanatics doesn't seem to be making efforts to correct the problem. read more

poor quality especially printing of logos. they refused my request to replace it. this is my second instance of poor quality. I won't buy from them again read more

I just purchased a custom jersey from Fanatics website for $170 for my girlfriends birthday and it looks so cheap I am embarrassed to say I paid that much money for it. The custom jerseys no longer have tackle twill letters and numbers, it comes screen printed and it looks so cheap. I should have known when it arrived two days after I ordered it. Fanatics used to be my go to for sports apparel.. not anymore. Do better Fanatics. read more

ordered a shirt and never got it. the first time it said it was delivered, I had to call and get them to resend it. they resent it and said it was delivered. neither package ever came. I got a refund but was unable to wear the shirt to the game I went to and overall never got it. get a new delivery partner. read more

Never ever ever will I order from this website again. They took 3 weeks to inform me that my order would not send before Christmas and it was too late to get anything else by then. F'ers. read more

DO NOT ORDER FROM THIS COMPANY: I placed an order on August 12th and still have not received my products as of August 23rd. Customer service is outside the US and is no help and has no power to resolve the issue. All heard that a manager did not time nor could they make a decision or ability to cancel my order until August 26th. I am unable to cancel my order online as well and then they asked me to call back to cancel my order. This company is incompetent and please never do business with them if you value your time and money. read more

If I could give them a NEGATIVE rating that would be more accurate. I understand it's a busy holiday season but the customer service is below mediocre, expected delivery dates are way off and their use of subpar shipping companies is laughable. I will NEVER buy anything from Fanatics ever again and I suggest more follow along. This company should be embarrassed by their customer service. Be better. read more

I wanted to exchange a purchased sweatshirt for another one. Although their website prominently displays a "365 day return" policy, the business emailed me that it is only a 30 day policy and they wouldn't help me since my purchase was 45 days ago. Since receiving their business response, I've read numerous reviews about this company, and there is nothing but negative reviews. BUYER BEWARE! This is a company that I'll never do business with again, and I highly recommend that others avoid it as well. read more

I used them once. Never again. I ordered a jersey but just after I saw that the name was not on the back so I cancelled it within an hour from ordering it. I was told they have a 30 minute cancelation policy. Customer service said they would escalate it for a refund but then it shipped later that day. I had paid for next day delivery. They outsourced that to Roadie. The order did not come until 3 business days later. I contacted customer service again and they said I could return it for no cost shipping. They refunded my expedited delivery fee. Then the jersey came. I went to return it and found out that you have to pay $10 to ship it back unless you opt for a store credit. Hell no I'm not using Fanatics ever again! Customer service is slow and dishonest. The 30 minute cancel policy is unheard of. The delivery was late. The jersey is overpriced for a non-NIL jersey. What did they get right? Nothing. They are dishonest and difficult to work with if you have an issue. read more

Unfortunately people will not read these reviews until they have been slighted and want to warn others. Four separate orders: 1. Last summer's didn't arrive until fall (birthday present for nephew) - even though I expedited shipping (they blamed it on Covid matters). 2. This spring two ball caps arrived in terrible shape. 3. 'Charged $7.00 for shipping for this summer's birthday present to nephew without warning. 4. 'Charged $9.00 for shipping (?!) for most recent order after clicking "free shipping" promo code box. I called about the latest shipping charge. Customer service gave me a canned apology. Fool me once, shame on you. Fool me four times, I must be an idiot. Fanatics.com is an underhanded business. STAY AWAY. read more