HOW WE FOUND THE FACILTY: Case Manager Nancy at Northshore Hospital shared a list of in network…read moreinsurance locations for our elderly father for short term "sub acute" (nursing home/rehab) services. Our primary thought behind out of home treatment was based on a on going infection which we chose to have round the clock monitoring. *ADMINISTRATORS- Admissions Director PJ was our first contact. He provided a tour without an appt (walk in) as well as an in depth summation of the organization, services and resources. PJ was consistently in communication, available , responsive, supportive and followed all the way through on all our needs outside of admissions. Samantha who assisted us with Medicare awareness and Medicare file management to best suit our family needs. Johana & Samantha reflect the leadership for sure. *NURSING- Director Elaine we also made acquaintance on day 1 tour. She was friendly & welcoming. She had great questions about our medical needs. We communicated our goals & expectations. She was extremely receptive & supportive through to the end. Assistant Director Bambi certainly follows leadership. She attended our frequent meetings for update. Thank you to the entire team. *OCCUPATIONAL & SPEECH THERAPY. Director Namesh. One miscommunication. It was not clear of the process to take our family out for follow ups. We over came quickly and professionally. Thank the young man who trained us on how to place our family into the minivan. (Braids or dreads, we regretfully did not get his name). We can say that the team here will secure your loved one. We saw concern. Thank you. *SOCIAL SERVICES - Susan is leadership here. She was available upon our admission from the hospital. That's when we met. Susan is always available. She responds to email quickly. I did not have her direct extension so I emailed. She responded or showed up at the room to speak with us. Thank you. *DAILY CARE- Judy is our favorite of the bunch. Judy we are so thankful for bathing Dad, clipping his nails, your genuine patience with him, shaving his beard and dressing him. May the Good Lord Bless you and your family with Abundant Favor for your display of care. *LOCATION: Situated on a very narrow residential street. Pro-Private parking is available behind the building. Pro-Provides well light parking area. Cons- trash incinerator leaks drainage which obstructs the walkway from parking area to the building. Yikes! We suggest moving that compactor to another location asap. It's creepy & foul even in the winter. *ENTRANCE:Always secured with a friendly greeting. Weekends included. Check in and check out is consistently done. The driveway is always accessible. Given a designated area for pick up and drop off which made it easy to bring our family member in/out for follow up doctor visits. *CLEANLINESS:Parking- was lots snow so we did not observe trash cleanup. *Entrance, Lobby, Gym, Communal Recreational Room & hallways - always clean free from debris starting early morning to evenings. No odors. *Room- we would give a thumbs up here. Continuously kept. No odors. No dust. All equipment and furniture are functional and in great condition. Side note, warm and toasty during the winter. No drafts. Room curtain are there for privacy. *ROOM BATHROOM- was maintained but can be better. Our first shared patient was great. We understand that each occupant has different needs, however our with second shared patient had an orange/yellow residue left in the restroom. We had residue in the tile grouts and a left over odor after cleaning. *FOOD:To our surprise, the food was tasty and presented well. (Yes, we tasted what they served to our family). Kudos to the food & beverage team for consistent , above average meals. Service times are consistent and food is hot at service. Kudos to the 1st floor team who we observed multi tasking to ensure food service was not disrupted every day. OVERALL, this organization provided services beyond our expectations. We are a very involved & active family. Day in, day out, every hour of the day, we had a positive experience.

Maria Rodriguez and Angie Maldanado are the best aids ever!!!!!!!!!!read more

They sent who I thought was a very nice aide named Diane. During this time I would go to my…read moreenvelopes with money or give her my debit card to go to Deli. One early evening I was checking my envelopes to find that she stole $460 from me. When I called the agency they said that they will investigate. That was two weeks ago and I have not heard from them. Please whatever you do don't use them. If I could rate a zero I would. What about a poor senior who cannot afford to lose what easily could be a months spending money. PLEASE do not use them.

If could put negative reviews i would. They way they treat their workers is awful. I'm reporting…read morethis agency. Your collecting all this money from these elderly cases but won't even pay your aids ? Even the ones that go above and beyond. How could you treat people like this. Half ur aids sucks. Won't even wipe my grandmothers ass when she has an accident. But when my grandmother finds a great aid through this agency. Than they don't want to pay the aid they fuck with her time sheet. It's a SHAME ITS DIGUSTING. I know you don't want to lose my grandmothers case because you collect so much profit from it. I was a home health care aid. I know how this works. This is how u run ur business.

Working at Apex is a rewarding experience where I feel not only team support but also truly…read moreappreciated. I feel I am a valuable member of the team which helps me to feel motivated working at Apex.

From the owner: Apex Therapeutic Services, LLC is a healthcare management and staffing firm that was founded on a…read morecommitment to healthcare and related educational service excellence. Apex has earned its reputation for delivering outstanding results to patients and students in various settings. We have been providing Nursing, Physical and Occupational Therapy, and other related services to clients throughout the tri-state area for almost 20 years.

The speech therapist was abusing my child without my knowledge. Joe the boss is very…read moreunprofessional, i see workers with 2-3 kids each. This environment was not safe for my child and being that I have a non verbal child who else knows what really went on.

Can't express how much I love OWL academy. The people are incredible and truly love what they do!…read moreThe facility is beautiful and clean and the entire staff goes above and beyond for every family they meet!

The owner and staff were very friendly and knowledgeable. I would definitely recommend this…read morebusiness!

Just spoke to Dane. This man is a gem. He answered my questions and gave me information and insight…read moreabout the device I was looking for. I'm so grateful for him. At times...It's hard to get info with businesses when you may not be able to actually conduct the transaction with them. Not so with Dane ‼. Thank you again. God bless and love to All. (He's following up with me)

Amazing experience from start to finish! Scheduling and…read morecommunication was seamless. Caryn has an amazing team of talented and compassionate therapists, staff, and admin who all go out of their way to help make you feel comfortable and welcome. Danielle from OT and Cathy a personal trainer were both excellent people to welcome into my home. 10/10 highly recommend them if you need in-person or home care services!

Dr. Caryn McAllister has become my families rock star. My children were having some issues that the…read moreschool brought to our attention. Their pediatrician also mentioned that they would need some extra work at home with specialists. I was referred to High Quality Home Therapy. I was skeptical at first because I live in Oxford and they are located in Stamford. That's quite a hike to travel and a bunch of traffic both ways! I was pleased to find out that I was able to have all the therapy and other services performed at my home. They ALL came to me. What a relief! My three children were provided with amazing services. I thought they would see all three for up to 45 minutes, but I was wrong. They saw each for a full 60-90 minutes each. My youngest has the most services as he struggled during COVID in school and needed special tests and a different course of therapy. He received two or three therapists/specialists twice per week. Everything was arranged by Dr. McAllister herself. I told her when the kids had time and she asked when would be convenient and I said please give me a schedule that works best with her staff. She said thank you and gave me a schedule right aways. She worked with my insurance, more like twisted their arm to get me the services my three children needed. I couldn't believe that my insurance initially told me they would not cover anything by three separate letters, however, after she worked behind the scene I received a letter for 20 approved sessions per therapist and specialist and all the additional testing my children required. When my kids required additional sessions she was able to get the insurance company to approve additional sessions, beyond what is in my plan...amazing. I've never seen such dedication and passion from any medical professional. My three boys are all doing better. My youngest has made huge improvements. All of this is because of Caryn McAllister. I think the best surprise was one of the therapists was a former student of mine. What a treat to see how one of my former students has succeeded and she kept telling me how much she loves her boss and company. It made me feel so good about working with High Quality Home Therapy. I only had one issue and it was with my insurance company where they refused to cover one service. I fought hard to challenge it. Dr. McAllister had my back and then she told me that they won't bill me for it again. I was very impressed. It did take a while for the bill to get taken care of. About a month later I found out that Dr. McAllister was not able to get the bill approved and removed from my obligation. She took care of it. I don't know specifics but I didn't have to pay for that bill. Wow. I know that her patients also appreciate and actually care for her. I am also a Driver Rehabilitation Specialist and have met many patients of hers and they all say wonderful things about the service they receive and level of care and detail. I can't believe I didn't write this review sooner. If anybody in my family requires therapy in the future we certainly will use only Dr. Caryn McAllister.

My son has improved dramatically since starting his sessions with Ms. Waldman. She is a pleasure…read moreto deal with and is excellent with the kids. Highly recommended!

From the owner: Private Speech Therapy for Kids is a pediatric based speech-language pathology private practice,…read moreproviding services to children in the New York metropolitan area. Since completing her Masters Degree in Speech-Language Pathology from Adelphi University, Dikla Waldman M.S. CCC-SLP provides families with cutting edge, effective therapeutic services for their children.