Our family had a wonderful experience with this nursing home while my grandmother was in their…read morecare. The nursing staff was consistently kind, compassionate, and incredibly helpful. They took the time to answer all of my questions thoroughly, which gave our family a lot of peace of mind during a stressful time. I especially want to recognize Ricky. He was exceptionally patient, professional, and respectful when speaking with my grandmother, who has mild dementia. He treated her with genuine kindness and dignity, making her feel comfortable and heard. It meant so much to see someone take the time to communicate with her so thoughtfully. Thank you to Ricky and the entire team for the excellent care and compassion you showed our family. We are truly grateful.

Absolutely do not send your loved one here. My mother came after a surgery and from the moment she…read moreentered they treated her aggressively and spoke to her like she was a child. Our first night there she needed help and they left her unattended for almost an hour. They forced her into a diaper even though her surgery after care said absolutely no diapers. She was constantly uncomfortable and not listened to. I found multiple roaches in every room we set foot into. On top of all of this my mother is deaf and they refused to get her an interpreter. They gave her a white board on the first day to communicate and when I returned the next day it was on the other side of the room... making it impossible for her to use. When I insisted she needs an interpreter for effective communication, they simply gave her a tablet THAT SHE HAD TO USE BOTH HANDS TO USE. Famously deaf people need their hands to communicate so this did not work and they did not offer a solution. At one point they caused her wounds to open and she was bleeding all over her body. They insisted that I come in and interpret so she wasn't scared.... hmm seems if they needed me they also needed an ACTUAL INTERPRETER. Please please do not send your loved ones here. My mother and I are still traumatized from our experience and I wouldn't wish what we went through on anyone. I'd give this place 0 stars if I could.

Where Do I start? Well... I guess at the Beginning... My 86-year-old Mom had been admitted to…read moreBelair as a Sub-Acute Rehab Patient back in 2019 (Pre-Pandemic) and I first Met Marie Jean Baptiste who works in the Admissions Department. Marie immediately saw to all my needs and answered many questions, as this was my first time ever dealing with a Rehab Center. The care that my Mom received at Belair this very first time was excellent. While on the first floor, in the area where the short term sub-acute patients stay, the Nurses and PT/OT got her back on her feet (literally) and she was discharged to her home in great shape. This was a short stay, but I knew if my Mom was in need of this type of care in the future, I would not hesitate to have my Mom placed at this facility. 2021 My Mom is a Resident at Belair and is thriving. Once again, meeting with Roseann and Marie at Admissions, all of my needs were met with the highest degree of attention. Andrew Yandoli (Administrator at Belair) explained to me in detail, the process for my Mom's transition from Short Term Sub-Acute care to Long Term care in a way that was not overwhelming, and certainly put me at ease. Dr. Krichmar (Medical Director) and the Nursing/Aide staff on the first floor Sub-Acute care area took excellent care of my mom, before moving her to the second floor as a Resident. Susan (RN Unit Supervisor) as well as Maureen (RN Nurse Manager) were always available to answer my questions and concerns. The Nurse Practitioners, Danielle and Dr. Ebby handled all of my Mom's prescription medication needs, and that wasn't always an easy task. The many nurses like Holly and Payal as well as Yolie are always so caring and attentive. Nurse's Aides like Tiesha, Erlinde and Andrea (my Mom calls her "Guardian Angel") on the second floor are excellent and my Mom is grateful (as am I) to have them taking care of her. The Nursing Director Theresa and the Assistant Nursing Director Marjorie are so great in guiding me when it comes to various issues that arise with medication or outside doctor's appointments. Lynn is super helpful with setting up transportation and Aides for my Mom when she needs to leave the facility for outside medical specialists such as her Orthopedic Doctor. The Rehabilitation Director Angela and her staff of OT/PT's are awesome. My Mom sees Gus (PT) and Brianna (OT), and always speaks so highly of both of them. I see them in the hallways, and they never fail to give me updates as to how she is doing in Rehab. The Social Workers, Nikki and Blanca as well as the Belair Business Manager Jenny have been very helpful with navigating the waters of transition from Sub-Acute short-term Care to Resident Long-Term Care. Walking into The Belair is always a good experience. Vito (reception area) is always there with a smile and a quick temperature check. He's happy to reach out to anyone I may need to speak to, upon my arrival, or transfer a phone call when I need some help from home. Vito's Dad John is in charge of maintenance and Housekeeping and was a great help to me, while setting up my mom's new space. In fact, Vito and His Dad are not the only family team at the Belair. Marie (Admissions) and her son Ken as well as Maureen (RN Nurse Manager) and her Daughter Jessica also work at The Belair. Roseann and her Daughter Stephanie (HR) also work together at the Belair. Funny thing... My Mom has now called me a few times (after I've not been able to reach her) to tell me that she's been "BUSY". The Recreation Staff on the 2nd floor is excellent. Maria, Joyce, Jeanine and Dawn really keep the residents busy. My Mom has become quite "Crafty". Between Church services, Chloe the therapy dog, and singers that come in, my Mom always seem to have great stories to tell me. The year leading up to my Mom being placed at The Belair was extremely stressful, and knowing my Mom is now being cared for on a daily basis is a HUGE RELIEF.

This rehab Center has a terrible, obnoxious, haughty and rude, nurse practitioner. He was in charge…read moreof prescribing and coordinating medicines for my wife during her recent stay there. He never consulted us or discussed pros and cons of the medicines and changed them without us knowing the side effects or interactions among them. I had to constantly go and ask him about them. One day he got extremely angry and yelled out "How many times do I have to tell you. Get out of here. I'm not taking care of your wife. Take your wife and go. Get out. Go." I was totally shaken and stunned. I told him he was not the owner. I wanted to talk to his boss, the medical director. He flippantly answered." Go ahead and talk to him. I am not his son." I complained to the Administrator and the medical director later. They both said they were reassign his area, but really didn't since he was at his nursing station whenever he worked,on our floor. They didn't fire him or even admonish him as I could tell. This kind of egregious professional misconduct should not be tolerated anywhere in rehab centers. These employees work there because of patients and rehab centers are open because of patients. There were times when medicines would be delayed, even after asking for them up to an hour. All in all most of the supervisors, nurses, aides, PT staff, admissions staff and receptionists were very nice people. The food is not good and we had to bring it from outside most of the time. I'm giving this place a one star because this nurse practitioner ruined everything for us. We were in the middle of rehabilitation, so didn't want to change Centers. I'm thinking of complaining about him to the New York State education department, National Health Care Associates (owners of Bel-Air, ) and Medicare among others. Anybody considering putting their loved one here , is strongly cautioned about a possible similar horrible experience to ours and should think about it very carefully.