Dealing with this branch has taken years of my life. They have multiple workers that will all give…read moreyou a different answer to any question. They take zero accountability for any mistake they make. They don't know how to explain anything whatsoever! Dealing with this place has been the worst experience of my life. I get it you're a business that just wants our money, but you can at least pretend to care about people.

I was a member of this office before Mike even had it. Originally it was Bill. I was 16. I am now…read more50 and thanks to Susan Casteneda I am now with Progressive. Being honest the animosity I have for the office and Susan is through the roof. Glad you live in the neighborhood. I do not. I live easily 59 miles away. But I was loyal to this office. Being honest Bill was old school and all about his customers. He managed everything and would have never let a Susan come between that. When you speak with Susan you can tell she runs that office. I may be paying double and even possibly triple but know I'm not dealing with a Susan

Got a brand new roof a few months ago. Just got a letter threatening to cancel my insurance unless…read moreI get a new roof. I don't have time for this scam.

Linda and Brenda and Denny great warming and helps us. Great service and very concerned with…read morehelping. Perfect customer service.

This is the worse insurance company I have ever done business with. Started a claim in October,…read morejust for them to void my policy completely and refunded my money. Claiming my vehicle is housed outside the residing state. They dragged out my claim knowing the vehicle was totaled and not driveable, just to cancel everything like I never had a policy with them. I will be seeking legal assistance against this bogus company for not doing the job they were paid to do. I have never dealt with such unprofessional people in my life. Please save yourself the headache and stress and DO NOT INSURE WITH OXFORD!!!!

Clueless. Came in to buy a policy 2 months ago. Everything seemed well, the guy even made a comment…read moreabout our antique plates on the vehicle. Today, I came in to switch over to my new vehicle and they suddenly dont work with antique plates. Wont give a refund, but let us know that we weren't technically covered due to our antique plates. Exacts words are "we cant do anything bc we only an agent." And yet, they can sell bogus insurance? Basically made every excuse to not give our money back even though we never really had insurance coverage in the first place.

I have known and worked with Paul and his team for many years. Paul and his team are quick to…read morerespond. Their knowledge and expertise with all types of insurance is over the top. I recommend stopping by to see all that they have to offer to cover your insurance needs. They are all so friendly. Deborah David Western Springs

I have been a loyal customer for almost 40 years now because of the exceptional customer service I…read morehave received from this office in particular, Cheryl Kreitz. She is amazing and very knowledgeable. She always goes above and beyond to answer any questions and requests I have. I moved away from the area a while ago and have several agents close by but would never think of moving as long as she's there. I know she's been out on leave for a while and I miss her. I'm hoping she will return soon. She is a gem. The level of service she provides is rare in this day and age. Hurry back, Cheryl!

David and his wife are some of the most pleasant people Ive ever met. They will handle any and all…read moreof your insurance needs and they even have pet insurance too! 100/10 would recommend (:

From the owner: Our mission is to have you walk through our door into a welcoming and family friendly environment…read moreand leave with your questions answered and needs met. We help the Berwyn, Hinsdale, Lyons, Riverside, Brookfield, Oak Park, Forest Park, La Grange, Cicero, and the nearby Illinois communities make informed decisions on Auto Insurance, Home Insurance, and Renters Insurance. We live where you live, serving Berwyn and the surrounding suburbs. Our mission is to be your "Good Neighbor." License #: IL-18631178

I have worked with this office for several years, from homeowners' insurance to life insurance…read more This time I was interested in getting a few more policies, I left a voicemail and didn't hear back, went to there website and completed a "contact me" tab on the site still nothing. I finally called again and spoke with Melissa who stated she was unaware that I had left a voicemail several days earlier but that she would talk to her staff. I explained to her what I needed, she said okay I will email you over some policy options that we can over versus what you currently have and bring your mother so we can go over her policy options. She said I close at 6pm but I understand you are coming after work and will wait for you, I get there with at 5:56pm the door was locked, I knocked a lady answered I explained I had an appointment with Melissa, she said have a seat, went to talk to Melissa 20 minutes later we are still there waiting....We walked out, I should have known after not getting a call back that customer service would be lacking. I will be calling tomorrow (hopefully there answer) to cancel my policy.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Berwyn, IL area since 1995, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

I have dealt with this office and with Ruth for a long time 15+ years. She is my favorite…read morerepresentative of any company I have ever dealt with! She is all about helping people and explaining everything. She is seriously the best customer service rep I have ever seen and she makes northwest insurance shine! Thanks Ruth!!

I would like to take this great opportunity to express the appreciation that I have for Ruth…read moreSalcedo, the best Insurance Agent of the Town. There is nothing that I can't ask of Ruth that she doesn't have an answer for not to mention the fact that she is ALWAYS available. Her professionalism and knowledge is through the roof. I have been with her for 5 years now. I wouldn't change this service for nothing in the world. We need more people in this world and Town like Ruth. Again, I wouldn't have it any other way and the best part is that she is a phone call away for my Insurance needs.

Very helpful agent with kind and knowledgeable staff. Very responsive and took time to review my…read morecoverage and recommend coverage I didn't even know I needed.

A great insurance agent that I use for both of my businesses. Awesome pricing and customer service…read more Whenever I need something from their office, they are quick to respond and accommodate requests. I highly recommend using them for any insurance you may need!