This is the worse insurance company I have ever done business with. Started a claim in October, just for them to void my policy completely and refunded my money. Claiming my vehicle is housed outside the residing state. They dragged out my claim knowing the vehicle was totaled and not driveable, just to cancel everything like I never had a policy with them. I will be seeking legal assistance against this bogus company for not doing the job they were paid to do. I have never dealt with such unprofessional people in my life. Please save yourself the headache and stress and DO NOT INSURE WITH OXFORD!!!! read more

Clueless. Came in to buy a policy 2 months ago. Everything seemed well, the guy even made a comment about our antique plates on the vehicle. Today, I came in to switch over to my new vehicle and they suddenly dont work with antique plates. Wont give a refund, but let us know that we weren't technically covered due to our antique plates. Exacts words are "we cant do anything bc we only an agent." And yet, they can sell bogus insurance? Basically made every excuse to not give our money back even though we never really had insurance coverage in the first place. read more

Hello, I am Eddie, I live in Chicago. DO NOT, AND I MEAN IT, DO NOT EVEN THINK OF GETTING THIS INSURANCE OR ANY INSURANCE FROM OXFORD INSURANCE, YOU ARE BETTER PAYING MORE THAN THIS PIECE OF ASS COMPANY.  I was involved in a hit-and-run in February 2024 in Indiana. I called the police, then called the insurance company, American Alliance Casualty Company. Likewise, I submitted the photos asked by the insurance. However, since then, they were putting up excuses to try and not cover the car by delaying the process. First, they asked me for a bill of sale or a letter from my previous insurance company. The letter was impossible as they are the first company I got insured from, because this is the first car I have ever owned. The bill of sale was basically impossible to get too, because the car was purchased from a private seller, that had the title already signed by the original seller of the car. The car was at a lot and the person had the title already signed by the previous owner a whole year before I purchased the car.  So then it took almost 2 weeks, but before approving the deductible, they sent me a letter stating that the damage was less than the deductible amount. I called, they told me that any way it was approved, but I needed to take the car to the shop so they can assess the damage for them to send the supplements to the body shop. After that I left the car at the body shop, the insurance did not authorize anything for them to start working on the car, as per the body shop, and did not even send an estimate to the body shop. I called American Alliance, and they were still asking if the car was mine, when I sent them every document I have on the car showing that it is mine. Then, after I finished the call, they again sent me another email asking for a letter from a previous insurance for the third time. So, it was clear that they were trying to do everything to back away from it, when I paid full coverage for the vehicle since day 1.  Finally, a month after, they sent the estimate to the body shop so they could authorize the repairs, but the funny thing was that the estimate was ready a day after the accident, and they did not even care about sending it after a month of the crash date. Then, they took a month to authorize the repairs from the shop. Afterward, the shop took almost 2 months to repair the car.  The worst part is that, all of this time, I was paying in full the insurance, the claims department did not know jack shit about what was happening at all, my insurance agent who sold the policy to me had to put pressure because no one knew anything. And, of course, these dumb asses get in bed with the worst body shops.  Then, a week before getting the car back, the shop called me saying that they needed the bumper because it fell off to REUSE SOME PARTS THAT WERE NOT DAMAGED. But no one, not the body shop, not American Alliance told me to keep the bumper for the parts, which I would not have minded reusing them, but no one told me to do so. In the end, I had to put $350.00 of my own pocket for the bumper accessories, because the body shop wanted more than money than what I paid out of pocket.  Then, I got the car back, but the damn body shop put the wrong mirror on, so in conclusion, do not get this insurance. Do not get any insurance under Oxford Insurance, they are the worst company, not even in a Third World country did I receive this kind of service. I paid with a lot of stress rather than money, which I would have preferred. Go with the big companies, always, it is not worth it to get a cheap insurance, you will suffer the consequences, and not just economically speaking. I hope this can help save someone who is considering getting insurance from AACC or Oxford Insurance. read more

They are terrible about paying the benefits. It has been 2 months and still nothing. I still owe the funeral home.

Theare terrible period... If you speak english only they will put you on hold for 5 days just to get proof of insurance, after they took your money. I never felt so disrespected as I was at Aurora, Il. location read more

Well my mom is insured with oxford in maywood and was so excited about the deal she received she referred me and then paid 6 months full coverage because they offered her a $20 gas card. I'm always worried about her as she has gotten older and always tell her about scammers. This company is not all that and she has NOT received her gas card. It's really not the gas card it's the principal. Your company offered it as a gift. So if you lie about the small thingS what will you lie about.. well as for me they stinks and I wouldn't recommend this company to anyone. read more

The employee at the office on 159th and Halsted in Harvey IL name Crystal was so helpful today. when I was having a problem with there roadside assistance. I just wanted to say she was so helpful and on her job, thanks so much Crystal... read more

awful customer service ever. horrible attitudes, unhelpful incompetent staff... along with there partner american freedom insurance company. i had my first very minor bump accident with a motorist who filed a claim months later on a totally different car i didn't hit/bump...just to get money. these incompetent folks didn't have the common sense to ask this fraudulent/dishonest women...the license plate of her car she claimed i hit or even the color??? i had to question the so called nasty incompetent american freedom representative who had the stupid audacity to... tell me she didn't have to give me her last name. so when l ask her exactly why didn't she or they ask this woman certain common sense questions ...her reply was...ummm??? when oxford had the audacity to call me the other day to remind me of my up coming payment due on december 30, 2019...l basically told them to go to hell...i would never pay them another dime. i have tolerated there lies and rudeness for 3 long months now and would never refer anyone to them again...which they never paid me for. read more