We have been with these folks for 5 years. They are easy to work with and always responsive to our…read moreneeds. Scott Moore started the business and he has 2 sons we work with, Chris and Brian. Everyone in the office believes in good customer service. It shows!

As always, I had an outstanding experience working with Bailey Bowen!…read more I was previously a State Farm customer with Bailey, and the only reason I left was because my premium increased. When it was time to shop again, coming back to her was an easy decision because of the exceptional level of customer service she provides. Bailey is knowledgeable, professional, patient, and genuinely cares about her clients. I highly recommend her to anyone looking for an insurance agent who goes above and beyond!

Office Staff very attentive , efficient. Answered all of my questions in a very short period of timeread more

The customer service Reps are very helpful and welcoming when you come into the office. They make…read moresure to address any and all concerns that one might have and love to educate on how their policy is written and will make sure that you have the right coverage for all your needs. Thank you to Perla Garrison and Zaida Ordonez for your kindness and knowledge.

A great company and great agent. They have treated me like family and helped me with all of my…read morebusiness needs. Thank you!

We were shopping for affordable insurance coverage with several amenities and Cole was the agent…read morethat assisted us so diligently. Not only did he wait a few days while we compared prices and options, he was willing to go the extra way and make sure we were satisfied.

excellent service. They answer all my questions quickly and are reasonably priced and I appreciate…read moreall they do for me.

Lee and his staff are wonderful. Shortly after we became part of the AmFam team our son had an…read moreaccident. They were prompt. They were fair. They had great customer service. Unlike other companies fluctuating rates all the tome. We definitely recommend American Family Insurance and Lee Dawkins as an agent. He's a pleasure and super knowledgeable!

I have an email from Lee confirming that he did not set up my insurance correctly. Instead of…read morecorrecting this, he and the company have either continually pushed me around to tell me this is my fault or have just not responded at all. This is our second agent. Out first was fired after it was determined he was not setting up accounts correctly. Lee said he was one of the h great customer service agents and would take care of us correctly. An email from him admitting fault in setting up our insurance which will include a significant loss after a sewer backup. My suspicions that they can't and won't correct this where confirmed when Daryl Latham (regional director) won't return my calls, Lee yelled at me on the phone, and Jennifer Odom (claims adjuster supervisor) didn't require follow up after her claims adjuster messed up our appointment time. She lied and said he would call the contractor. He has yet to do that or ask for his number. The initial claims adjuster was a joke. He gave us a $300 credit for a target wall sticker and gave us less than $800 for a vintage two piece cabinet. He only quoted is off a post on Amazon that was one piece and not even a currently stocked item. Lee and his team and AmFam should realize that I AM angry. Instead of sending me a report written by a field rep who hasn't even corrected and followed up based on our last phone call, they could get someone on the phone who works for the customers and address the email Lee sent admitting he didn't do his job correctly. Stay away from AmFam. If you value customer interaction, service, and your belongings.

Nice ladies, with smiles is all i see every time i come here. This office serves the jackson county…read morearea. They were short staffed but got a new addition to their staff recently. The business card of the sweetest ladies in the office is posted. Thank you Kim and Susan for your help in transferring my tags! Great Job!