I've really enjoyed my service at Carter's State Farm. I called with a request quote the other day…read moreand they were the first one's to get back to me. I know State Farm is usually a little higher than others but I definitely think it's worth the cost. Firstly, I can always go in and talk and to someone to call someone. I've worked with Garrett and he's been great. Very helpful and actually seems concerned for my well-ring. I don't feel like I'm wading through a big machine. They've got a mobile application which is really nice to use. Also, they actually send you a check for when you car depreciates because of an accident. Other companies make your request it and it normally fails. I'd strongly recommend these guys for sure.

I have worked with Garrett Dagastino and found him to be extremely professional, knowledgeable and…read morehelpful. He actually took the time to review some policies I was offered through work and helped me to make some decisions. I can presume that Garrett is an example of the rest of the team at Carter, sowould highly recommend this agency for all your insurance needs.

When you buy insurance, you never plan on having to file a claim against it. However, you should…read moremake sure not only that the insurance carrier is solid but perhaps more importantly that your insurance agent actually works for you and looks after your interests. Had the unfortunate experience of having to deal with two back-to-back water damage claims, one that I had to file under my homeowners insurance policy and another against the subcontractors policy. Fortunately, both policies were with State Farm and I had Zac on my side. Not only did Zac provide clear guidance and followed up through the process but also he interceded in our behalf when the subcontractor was trying to elude responsibility. Do yourself a favor and call Zac for your insurance needs. He and his team will provide you with great prices, service and guidance whenever needed.

Update - 3/13/24: Reconsider? I would have if you hadn't lied, but unfortunately, you did. YOU DID…read moreNOT TRY TO REACH ME THE SAME DAY, which was Friday, 3/8, NOR "MULTIPLE TIMES." I was waiting for that call because it was very important, and I have no missed calls nor voicemails from you for that day. The one time you called me was on Tuesday, 3/12, and you did not leave a voicemail, nor call back. Next time, be honest, and maybe it will turn out better for you. I'm glad things worked out the way they did, and I found a great (honest and responsive) agent with excellent staff. Original review - 3/8/24: Terrible customer service. I spoke with Matthew, who couldn't help me with anything. He said I needed to wait to speak to Zac Gresham, who had just gone out to lunch, but that he would make sure he returned my call when he got back. Never called me back. Honestly, I don't care because I ended up with an agent who has an office full of people who provide excellent customer service. But I just wanted to share my poor experience with this agency. Shop around and think twice before choosing this agent.

Great insurance office with great staff! I was able to get better coverage and at a better rate…read morethan with my previous insurance.

Extremely unhappy with the lack of communication, honesty and professionalism. I have been beyond…read morepatient for 28 days. My son has been paying on a policy since July 2022. Every month, $313.27 are taken out of his account. On March 1, 2023 my son was pulled over by an officer that hand randomly ran his tag and in his system, it showed that the car had NO INSURANCE! We called State Farm's Customer Service (1 800-782-8332) and we spoke with several Customer Service Representatives whom ALL told us "this is weird, we see your son's information but there is NO POLICY! It seem's that the Agent dropped the ball on this one". My son received a citation for not having insurance. On March 2, 2023 I called Josh Minore's Office and alert them of the situation. I have been told that they apologize, when this policy was written that it was left in "limbo" and no one noticed it. I have been told that when this policy was written, it was sent to their underwriters team and "somehow" the underwriters team never sent it back. My son received his insurance binder and insurance card so we thought everything was legit and it was not. On March 1st, I paid $96.11 to add him to another policy while they fix this mistake. Jose told me that it would be refunded by the end of day on March 3rd and it never did. However, Allison said it would be refunded until this was handled. April 10th is our next billing cycle and TODAY, March 29th.... they took out another $313. 27 from my son's account. I emailed Allison 5 days ago asking how would the billing situation would work out and she never replied UNTIL today after I followed up. With them all being parents, you would think that they would be more understanding and helpful, but NO. It's through their customers that they support their families and this is the type of services that we got. I share to avoid it happening to anyone else.

Eric Liu and his team are absolutely fantastic, These people really care!…read moreI cannot say enough good things about them. This team of people are problem solvers of highest caliber. Auto insurance is one of those things we hate to pay for but, its required. I had an issue with a claim where my insurance estimate was cancelled by corporate as they were unable to find my vehicle at the inspection yard. The tow company did not release my auto to the inspection yard until after the inspection date. So... Car not found inspection cancelled. This was the state for 16 days. I contacted Eric & his team, and explained that my repair inspection was 16 days or so overdue. 24 hours later after the escalation by Eric's Team... My repair inspection was complete and my insurance claim was resolved. Hats Off To Eric Liu & Mackalia Hadley for their efforts.

I can't express how much my family and I truly appreciate the Eric Lu State Family. I have been…read morewith them for over 6 years and I have never had any coomplaints or bad run ins. Ms. Vickie Criswell is always a pleasure to speak to and my 6 year old son absolutely adores her! She always makes sure that we have the best coverage and always goes the extra mile, even with the small things. We are not treated as regular customers/clients...we are treated like FAMILY!

Stay way. Multiple attempts to contact them have led to no follow-up, yet I still get…read moreCRM-generated e-mails asking me why I haven't responded. I have responded to several of them, no follow-up from Steve Tomlinson. If you are assigned him, run. There are many firms out there that are more responsive and have their act together. Go to a firm that cares.

Thank you BrightPath & Yaz Smith for a nearly painless mortgage application process! Yaz was…read moreespecially responsive and made certain we were updated and that we had ample time to submit the required paperwork and documentation - so much so we were able to close escrow a full TWO WEEKS ahead of our initial scheduled date!! We highly recommend working with Yaz - and we've already sent him a couple of referrals!

Grayson service and support goes above and beyond all other providers. He proactively communicates…read morethe best fit for your needs, he is consistent, reliable and friendly...everything and more you would want in a credible agent!

We waited two months to get a response from our personal agent. Called twice with no response…read more Called corporate to try to get in contact with this particular state farm. They never called us to try to help us in anyway. Come to find out they changed one of the plans on our cars and didn't even tell us about it. We were being way overcharged. That might not be their fault directly but they should've been more involved with our Account. There's no reason for this kind of lack of communication.

We have been using Lloyd for years now he is absolutely fantastic such a nice person and he really…read moregoes above and beyond to ensure we have the proper coverage.

Best customer service I have ever experienced. Can not say enough good things about this company…read moreand Lloyd, do yourself a favor and give them a call.

We've been working with Tom Dovin at this office for at least a couple years now and I have to say,…read morethis is the one agent I actually look forward to calling cause I know they'll help me make it better. I've continued to receive top notch service from them. We sought out a new insurance carrier because we were getting raped by our old one, and some how came upon the Dovin Allstate office. From day one, Tom has helped me find deals and given me great advice as to what I really should insure and what isn't necessary. I've never felt that they were out for the money and trying to insure everything under the sun so they could get a buck, and they do so with a smile. Even now, we've hit some financial hard times, and Tom continues to help me find deals or work with us on payments. I can't imagine using another agent...and I can't believe I'm saying this, cause before they were all the same to me. The Dovin agency has proven me wrong, definitely worth checking them out.