I've been with State Farm for over 7 years. Find yourself another agent! Amy Kaplans will not…read moreservice you! Amy Kaplans office has been by far the most inconsistent/uncommunicative agent I've had yet. I've been with them for about a year now. It feels like almost every month something is going on with my bill, and I have to call and get it situated. What's encouraging me to leave a 1 star review is is absolute lack of communication on their end. When I started my policy here, I initially only had one car on my policy. Then at the start of this year (23) I added an additional vehicle. It was only about a month I had 2 cars on my plan. I was never told because I had two cars on my policy that added a "multi car discount" onto my policy making my rate cheaper. At the end of January I took off one of my cars leaving only my truck on the policy. When I did this they never informed me that this would take that discount off making my rate more expensive. It's been about 4 months since I changed the policy and this month my bill went from $120 (full coverage) to $180. When I called to see why she told me I was no longer eligible for that discount AND they were going to back date my policy since I went about 4 months with that discount. This was NEVER communicated through out the process. This is not a good building block to build a relationship with a client that pays your bills. $60 is quite a significant jump when you are on a budget. I feel like this is a bad representation for a company and has put a bad taste in my mouth towards State Farm. I have switched my agent and will be looking around for a new provider. I'm quite disappointed, especially since I've been with this provider for so many years.

Been with State Farm for 30 years and with Amy for about year. She is professional and always…read morewilling to go the extra mile to ensure my family's insurance needs are met. Highly recommended.

They have always done right by me. Insured my Farm when State farm wouldnt (too many horses)…read more Answer my calls quickly, changed vehicles without a hitch.

Do not attempt to get insurance with this agency! Terri took my application and held it for 4 days…read moreand he also had my credit card at time of application submission. He tried to run the card four days later (I had told them to use card when I provided number) and because I paid a bunch of other bills the same day so the card was declined. He told me I didn't have insurance since it didn't go through on first try. He is deceptive and extremely unprofessional on the phone! Beware!