Lee and his team are always happy and helpful. If you're looking for life auto or home insurance I…read morerecommend calling or visiting this office. His team is willing to go over your current policy to be sure you are protected.

Lee Towns and his entire team are incredible! Five Stars for professional, affordable, and…read moreresponsive customer service. Thanks for saving me a ton on my Home, Auto, and Life Insurance. I will recommend all my friends and family to Lee Towns State Farm.

After over 40 years with State Farm , I was transfer to this agent and the first transaction they…read moredid for me they blew It and when I was called by there relationship manager I was told that they get it right 95% of the time,Wow ! Not what am looking for in a Insurance Company !

I switched from Allstate to State Farm hoping to save money on my home and auto insurance. In…read morehindsight, that was a mistake. Had I known how difficult State Farm is when it comes time to actually pay a claim, I would have stayed with Allstate. I was involved in a serious accident while walking through a grocery store crosswalk with my three-year-old twin boys sitting in a shopping cart. I was not in my vehicle. I am fully insured and reasonably expected State Farm to help cover my injuries and medical expenses. I required surgeries, physical therapy, and continued care. State Farm denied my claim, stating that because I carried uninsured motorist coverage rather than underinsured motorist coverage, they were not obligated to pay. As a result, nothing was covered. I pay $285 every month in premiums, as required by law, yet when I needed help the most, I received none. I do not feel protected or supported as a customer. Insurance is meant to provide peace of mind, and in this situation, State Farm did not deliver that. This experience has been extremely disappointing and stressful, especially given the circumstances involving my young children. I wish I had researched more before switching. If you're considering State Farm, I strongly recommend reviewing the fine print and understanding exactly what is and isn't covered before signing up.

It was a pleasure working with Chris. He answered all my questions in a timely manner.read more

4th review -they keep getting taken down…read more Terrible customer service! Terrible communication! Car disabled for 7 months, stolen from a tow yard they contract with, more damage sustained during theft, refused to total it, tried to repair with salvaged parts (if they even did that - that's what the documents say), sent to shops that only did body work, no mechanics on staff, multiple tows due to car still not running, then non-renewed us AFTER 7 MONTHS! Look at their BBB rating, and research the mulit-million dollar settlement from a few years ago for using salvaged parts for repairs and stacking the court that would hear the case. Run, don't walk away from this crooked agency!

We've been working with Tom Dovin at this office for at least a couple years now and I have to say,…read morethis is the one agent I actually look forward to calling cause I know they'll help me make it better. I've continued to receive top notch service from them. We sought out a new insurance carrier because we were getting raped by our old one, and some how came upon the Dovin Allstate office. From day one, Tom has helped me find deals and given me great advice as to what I really should insure and what isn't necessary. I've never felt that they were out for the money and trying to insure everything under the sun so they could get a buck, and they do so with a smile. Even now, we've hit some financial hard times, and Tom continues to help me find deals or work with us on payments. I can't imagine using another agent...and I can't believe I'm saying this, cause before they were all the same to me. The Dovin agency has proven me wrong, definitely worth checking them out.

She personally went above and beyond to handle a situation on my policy! I'm so grateful for her…read moreremarkable service!!

After a devastating accident, my claim payoff power of attorney was sent to this office. It is a…read morevery time sensitive document and was sent with a pre-paid next day air label. Liz Heat's office held on to this information for 3 days before notifying me that it was there and an additional 4 days after I signed it for no apparent reason except total incompetence. Now I am subject to late fees, and an extra payment instead of being able to purchase a new car. I would not trust this State Farm office with my business.

I have been a client for close to 15 years. Bill and his team have been there for me time and…read moreagain. They have helped me get insurance on a Sunday to complete a car purchase. Have provided guidance and compassion on 6 claims. Bill has happily consulted me on insurance questions unrelated to my own policies. His staff are always attentive and looking for ways to save me money. Could not be happier. We have 5 car, home, business, workers comp, and umbrella policies all handled with extreme professionalism.

Absolutely phenomenal!…read more Van has been my agent for a few years now, and the help him & his staff have offered are impeccable. You're seriously missing out on the best people if you're looking elsewhere.

Van has been our insurance agent for years!…read more I've had to call or text on a few occasions & he has always been super responsive and helpful. There is nothing like reaching an actual person directly rather than dealing with an automated phone tree with extensive hold times only to reach someone who you are just a number to. It is very clear that Van's customers are much more than their policy numbers - both he & Kim provide that level of personal attention that is hard to find in our highly automated world. ((Of course if you don't like talking to people...or you're too embarrassed that you've had another fender bender; the State Farm App is pretty handy too )) I highly recommend Van Baird for anyone seeking insurance coverage.

Horrible. I was planning on switching to another agency, and Andy wanted to give me a new quote. He…read moresaid it was the best possible quote, and turns out it was much more than I was originally paying. I guess me telling him I was going to switch made him upset, and he ended up canceling my policy that same day. WITHOUT EVEN TELLING ME. I found out I was driving without insurance a week later. He obviously only cares about money and ripping ppl off. Do yourself a favor and STAY AWAY!

Andy and his team are by far the BEST State Farm representatives that I have used. I just moved…read morehere to Georgia, and needed to get everything situated in a short amount of time. I have a very busy work schedule, and never had the opportunity to go into the office and meet with them to set everything up. Andy and his team helped me get everything set up over the phone/email in just one afternoon. I highly recommend Andy and his team if you are shopping around for any insurance needs.