Doug and his amazing staff make it very easy to get exactly what's needed for our 2 dogs with…read moretotally different needs. There are other pet supplies stores that are closer to where we live but we always get our food and supplements here. They are helpful and go out of their way to steer us in the right direction for the full nutritional needs of our 2 fur babies.

Very easy to return something I had bought and did not for my dog.From another mud bay.read more

For benefit great country of Kazakstan!!!!! Yak Sha Mash!!!!!read more

Person over the phone was super helpful when I was asking questions about chicken…read morevitamins/electrolytes. She offered great tips for while my chicken is healing and was very informative. I will be in to check out the business more once my chicken is feeling better.

My husband and I purchased,in April of this year, 6 chicks that were suppose to be all hens…read more Shortly there after the purchase, one of th chick's died, presumably because of dirty butt, and two of the remaining chicks proved to be roosters. As this was our first experience in the raising of chickens from chicks, we trusted the experienced staff to pick six females from the Plymouth chicken stock they had on hand. In Seattle, it is illegal to have a rooster, much less two of them, and understandably why, as their crowing at 3 am, 6am, 12pm, 3pm, 6pm and sometimes, 9pm, both of them at the same time if not one right after the other. It has become intolerable. I paid for six hens and I would like to trade anybody who wants a rooster(s) for a hen, our roosters are well fed and well developed, and horny. But more importantly, I would like this business to make right their mistake. I have called and left my number

TL/DR: If you buy any meaningful quantity of hay here, weigh your bales if you can't tell on your…read moreown. Review: So disappointed! I've purchased odds and ends here for my horse for a couple years and was looking forward to switching my annual hay delivery to them (4 tons). I used the "request a quote" on their web page. No response. After waiting a few days I called for price and was told they have 2022 timothy for $29/bale. When I showed up I was informed it was 2 string not 3 string, but don't worry because the bales are 90 lbs and I would get 20 in a ton. (20 x 90 = 1800, not 2000, but I digress). I bought four bales to see if my mare likes it. Success! But immediately upon unloading them I knew they weren't 90 lbs. I normally buy 3 tie so I know exactly what that weight feels like. These I could pick up with very little effort. I cracked out my scale and weighed all four bales. Spot-on 75lbs every single one of them which is pretty standard for a 2 string bale. Hmm...75lbs x 20 bales = 1500 lbs. That's 3/4 ton for $580. For a full ton I'd need 26 bales which = $750. I sent a nicey-nice email via their web submit form thinking that there was some kind of miscommunication or honest mistake - also that it would be easier for someone to respond in their own time than be bothered with the phone. No response. In the meantime, my mare has eaten an entire bale in 3.5 days. 90 pounds...are you kidding me? The horse doesn't lie and neither does the scale. Two days later I called to have a nicey-nice chat to clarify the numbers before I ordered four ton (assuming there was some kind of misunderstanding). Dan got REALLY defensive REALLY fast. He said the 20 bales x 90lbs = 1800 lbs pounds which is basically the same thing as a ton. He said it's 1800 lbs because I get a $1/bale discount for the ton price. Gosh, that's a great discount if I get 10% off for getting 10% less. WTF? When I brought up the 75lb weight of the 90lb bales they sold me, Dan's response was that they sell hay by the bale, not by weight, because they don't have a scale. Kind of weird of them not to verify the weight of the product they are buying wholesale for retail, yes? Dan...you LITERALLY sell hay by the weight. You point-blank tell people the price is $28 for a 90 pound bale. But you're not selling 90 pounds. You're selling 75 lbs. And when it's brought to your attention your excuse is that you "don't have a scale". I know this place is friendly and has lots of stuff for pet owners/weekenders. But for a major purchase of $2.5k hay, Iron Horse is not happening for me. They would have shorted me $600 worth (one ton) of hay. Super, super sketchy.

Many issues recently. Of 8 chicks purchased, one died (my first chick EVER to die) and 2 others…read morewere cockerels! Last two times I purchased my brand of feed, they rung me up, but when I drove around to the pickup, it was out of stock. Then there's the whole rigamarol of, well, what do you want instead? One worker I deal with seems miserable, and the other is filming. I've found myself wanting to avoid, just to not have to deal with it all. Finally, their prices are crazy expensive. No more!

Used this for place the last ten years. Everything was always top notch. Then it sold over a year…read moreago. Still thought I'd keep going. Well after the last few stops and boomers standing around doing nothing but shooting the chit with other boomers and trying to get help with them just pointing. Long story short it's a circus. Won't go back ever. Oh and the new owners also think they are tik tok stars or something. Service has disappeared. Prices have super increased also and with a mix of higher prices and poor customer service this place may last but they will need to do some soul searching to figure out what direction they want to go or the will be gone within the year I bet.

If you are sick of big box stores and want to support local business, this is your go-to. They…read morehave a huge variety of products and decent prices. Family owned in the beautiful small town of Buckley. Highly recommend.

Great store, great employees always willing to help!!! When we lived close we would go there all…read morethe time.

While out searching for Christmas trees, we ended up on the wrong dirt road. We were a little lost…read moreand ran into a hazelnut farmer, who recommended Wilco's. I am glad he did! We got a massive tree at a very reasonable price. Customer service was excellent and it had the same smell as the hardware store I used to go to for popcorn when I was a kid. The only down side, and it isn't much of one, is I wish they trimmed the tree when you bought it. When we got home we had to do a little snipping in our apartment to take care of stray branches. It is now, looking amazing and probably one of the best trees I have ever gotten . Thanks wilco!

Dog grooming for working dogs. Number 7 shave on 70 pound…read morestandard poddle type. Wilco groomers are truly tolerant with an ornery dog

The customer service is very inconsistent. Bad experience today with one of the same individuals on…read morethe inside who does not have good customer service. Very combative; not a good listener. Deflecting the situation; interrupts you while talking; has a sarcastic smirk on their face while talking to you; unprofessional! More of a bully demeanor. The gentlemen on the outside are phenomenal but this individual makes it a bad experience. I have a picture of them that I'll post later but she has dark hair; two pigtails; and chunky/overweight.

Family run and small town customer service oriented. Great prices, especially on higher end dog…read morefood.

Small town feel, the largest pet food store in greater Seattle and it's on Vashon Island.read more

I wandered in off the street today for the first time and was immediately greeted by both of the…read moreladies working in the shop (Cheryl & Bettie) - they even offered my dog some free treats. Pandora's Box is clean, has a nice selection of pet products and is very reasonable on price. I was able to pick up a couple bags of dog food on sale and saved nearly 50%. It's nice to find a quality business like this, especially when you're on an island! I was very happy with the customer service and will definitely be going back.