I got married here in April 2024. I have been coming to terms with everything that happened before I could begin writing this review. After already being threatened by the company director I wasn't sure if I would post at all but that would be unfair to future brides who are looking for their perfect venue. I will start off by saying that Gema was fantastic throughout and on the day the venue looked beautiful and the food was lovely. Those are my only positives. The venue looking beautiful is also in a large part due to the fairy lights we paid £1000 for the venue to turn on (as they are already set up at all times) and our florist who did a fantastic job but she is not affiliated with the venue. Firstly all prices quoted by this venue are not including VAT. This may be common knowledge to most but I had never arranged a wedding or anything of this scale before so I wasn't aware of that and when we got the bills through it was a bit of a shock. We were also told by the venue that we had a pre-stay option the night before and were told that if we booked 10+ rooms and had more than 20 guests then the venue would arrange a dinner for us on this night as well. After much chasing by myself to the venue about further details on this we booked the 10 rooms required which were non-refundable and non-transferable. It was only after these rooms were booked that I was given information for this dinner were they told us that there would be an additional £900 payment to hire the room for this night and then £35-45 per head charge for the meal itself with drinks again on top of that. The dinner option offered was a buffet. This seemed absolutely extortionate to me as this is not a venue open to the public and we were all already staying in the hotel so essentially they were charging £900 for a chair each. This is what led us and our guests to be staying in the venue the night before. The rooms were very basic and absolutely freezing. We asked for the heating to be turned on which they eventually did but the night of the wedding the heat was turned off again resulting in some of our guests having to sleep in their clothes. The price for a room here for the night is at least £100 more than any hotel in the area per night so I would have expected better. We also enquired about slip mats for the showers as they got very slippery and had no grab rails in them. We were told by the receptionist that they did not supply them and we should "try poundland instead". Unfortunately this then led to my father (father of the bride) slipping in the shower on the morning of our wedding and trying to grab the only thing around to catch himself which was the glass shower curtain. This came crashing down on top of him and shattered all over him. This should have been a shatterproof shower screen so showed the venue does not adhere to health and safety protocols. When they were questioned about this by one of our guests who works in the industry they told us they are a privately licenced venue and not a hotel so do not have to adhere to health and safety. My mum had left reviews echoing what I am saying today as this was an extremely traumatic event for both of my parents and subsequently I was threatened by the company director Geraldine Lupton. She contacted me as I was about to board a flight for my honeymoon which she knew as I had replied to their first email asking me to discuss my mums review saying I would not be available for a couple of weeks. Geraldine told me it couldn't wait a couple of weeks and threatened me with legal action if I did not contact her and have the reviews removed. This meant that not only was I coming to terms with my wedding not going to plan but my honeymoon was now being ruined as well. My mum and my brother in law called Geraldine on my behalf to allow me to go and enjoy my honeymoon and Geraldine took it upon herself to scream and shout at them over the phone accusing my mum of being "all about money" and making derogatory comments about my father saying how "disgusting" it was for her staff to have to help him. She also detailed in her email how lucky I was that she replaced the shattered shower screen "free of charge" to myself. Geraldine was successful in removing my mums reviews on all sites but this one that she left them on which explains to me why most reviews are 5 stars for this venue. They remove any negative comments as quickly as people can write them. To say I am devastated is an understatement. I did get to marry the love of my life however I cannot walk away from the wedding day with fond memories and I desperately wish I had booked elsewhere. There are plenty of cheaper options that provide a hugely better service and have just as nice food and setting. read more

setting is lovely. staff very good . food fine. accommodation abysmal. we were frozen, despite asking for heating to be switched on! showers have no slip mats, and no grab rails. my husband slipped on way out of the shower and grabbed onto only thing available, which was the shower screen. this came off the wall, and shattered leaving him covered in glass,and cuts everywhere. book this venue at your peril, but if you do, I would suggest using the Premier Inn down the road!! also, so many hidden costs. we booked for mt daughters birthday the night before. they said we needed at least 10 rooms to secure booking, so we persuaded, and paid for people who would not normally have stayed there to book non refundable and non transferable rooms, only to be told one week before the event that if we wanted a meal there, it would be £900 to rent the room to have a buffet costing £36to£45 per person . total rip off!!!!! read more

A great place for a conference as I was recently invited there. The facilities are great and are everything you would expect from a conference centre. It is very easy to find, and although I am local, some of my colleagues who are from outside the region found it highly accessible form the M4 and M3. Very easy to find at the top of the hill in Farnham. Not sure what the costs of holding such an event here are, it is very well organised so expect to pay a bit more for the quality. A lovely setting which is unique for such a conference venue. read more