Terrible customer service! I had a family emergency and she kept 130.00 of my money. Then wouldn't…read moreanswer phone calls! Massages were rushed. Would not recommend to my worst enemy!

Andie always does an amazing job. I can't say enough good things about With Empath.. Very…read moreprofessional and really cares. She knows what she's doing! :) The studio is always clean and even smells clean! Such good vibes! Works magic on my back as I have an old back injury and she always communicates well to make sure I have the best possible experience. A+++++ I'll definitely keep coming back for more! Love it! :)

This was the absolute biggest waste of money. The "massager " was not educated at all.. a five year…read moreold could've done better. I went in before my foot surgery thinking it would relax and loosen up my feet. I called not long after and she said I could try it again. Why would I go back after my horrible experience? I asked for a refund and they refused. Do not waste your time or money.

This place has really gone down hill. I would've rated them a 5-star establishment in the past, but…read moreI wouldn't give them a full star at this point. They never answer their phone which is off putting. In the last year or so, I have called multiple times on multiple occasions and have yet to receive a call back. Horrible customer service.

Andrea is so good. I always look forward to seeing her for my pedi. She is so personable,…read moreprofessional in her demeanor, and does a great job. The feeling when I walk into the building is so peaceful and helps me relax after a long week at work.

They never responded to my complaint, so here ya go:…read more I visited Pearl Day Spa for the first time on Saturday, June 20th, 2026. I am not at all satisfied with my experience. I had booked a 90 minute massage and a scalp therapy add-on with Melanee. She greeted me promptly at 10 am, and after a brief discussion she requested I disrobe and lay covered on the table while she prepared the requirements for the scalp therapy. She was gone for the better part of ten minutes. Why wasn't this preparation performed before my appointment time? She massaged the back of my body and arms, and then switched to the scalp therapy. At 11:30 she then abruptly announced that our session was over. She never performed any massage on my anterior. Is this because she ran out of time? The scalp therapy was an additional purchase, which would obviously require additional time to perform. Why was its duration then seemingly subtracted from the 90 minute massage time that I paid for? In summation, I believe I was shorted 20 minutes of my 90 minute session.

Such wonderful care at TIgerlily Massage. I walked in the door a few minutes before my massage and…read morewas greeted by Lily at the front door and she escorted me to the room where the massage will be given. The room was very comfortable and inviting; it was a perfect balance between being relaxing and not - too professional-feeling- like a medical-office visit. And, it wasn't overloaded with candles, incense that sort of thing, it was just right. The "Goldilocks" version of massage space. And, as far as the actual massage experience itself Lily was very professional and communicative, she asked me clarification questions about my intake form that I completed before hand. She was attentive and very thorough with following through with my requests. And, the massage itself was very helpful and touched on a lot of my problem spots. Really magical and healing sensations throughout. It was 1 of the best massages I have had in my life, the perfect balance of therapeutic and working the body without feeling like you are going to a medical office. She was a great communication with what my needs and expectations were and she did her best to fulfill it and keep me in my comfort zone. I recommend everyone get a massage at Tigerlily Massage!

I was lucky enough to receive massage therapy from Lily previously when she worked for a different…read moreplace. I was delighted to find out when she opened her own place, and had availability. When I arrived, I was greeted warmly and with a smile. Lily remembered me from previous sessions years prior. She gave me a tour of the space, and told me about some upcoming things happening in the same building I may be interested in. Upon entering the therapy room, everything was welcoming and comfortable. Lily had snacks and drinks if I was interested, and we sat down to chat and find out what my body needed to feel better. After some conversation, we had it figured out and it was time for the massage. When Lily returned to the room, everything was set for relaxing. There was great, relaxing music playing in the background, and the room was dark and the table comfortable. I schedule a 90 minute massage, and Lily takes time before starting to make sure she is ready to help you feel better. That is not taken out of your 90 minutes, so don't worry if she is asking questions before she starts. Lily is great at knowing what is needed to relax your muscles and help you relax in general. She will keep in communication to make sure the pressure isn't too much, or too little. After 90 minutes, you will feel relaxed and rejuvenated without question. Lily's pricing is excellent and worth every penny. She obviously cares about helping everybody feel better and leave with a relaxed body and mind.

My interactions with them left a really bad taste in my mouth. Not only was my second massage there…read morelackluster and half assed but I find their way of doing business without direct clear communication misleading and frankly manipulative. What is the point of two people sitting there at the front desk if they wait until you leave to send you an invoice or don't let you know they've requested 12 visits from your insurance company when you yourself didn't ask for that nor were informed that was what they were going to do. My mistake for not being more on top of things and asking more questions but I'll not ever go there again.

Very wholistic. They really work hard to create a personalized massage experience and work hard to…read morefit my schedule. I appreciate them.

It was my first time ever getting a massage, and I loved it! The people at Mend were very helpful…read morein setting up my appointment, and Nick did a fantastic job helping me loosen up and release tension with the massage. When you arrive for your appointment, you talk to your message therapists about your massage needs, then are taken to a quiet room that's dimly lit and has relaxing scents and music. After giving you privacy to undress down to your underwear and get comfortable under a sheet on the massage table, the therapist will massage your trouble areas using oil and lotion. I was a bit hesitant going in, but Nick was really open to communication and checked in with me a couple of times during the massage to make sure the pressure was okay. I definitely want to go back for another!

I saw Cassie C. and it was the best massage I have ever had. Granted I don't get massages…read morefrequently but the level of attentiveness she gives is incredible and the relaxed atmosphere is as soothing as the massage itself. Highly recommend!

Jennifer is an excellent massage therapist! I have consistently received massages for many years…read moreand she is one of the best- highly skilled, including being communicative and attentive to specific needs, and applying the right pressure. The massage room is inviting, quiet and peaceful. Prices are very reasonable. Great location in south Eugene, too.

Amazing massage! I was in so much pain when I went in, but the relief began almost as soon as…read moreJennifer started working on me. Two days later and I feel fully back to normal. Will definitely be back and would highly recommend!!

Quality massage, nice space and thankfully no Patchouli smells everywhere! Super easy to sign up…read morefor an appointment online. Got several appointment reminders. Check in was easy, friendly and welcoming. A bit of a strange place with not much traffic in the area but I felt safe during the day (don't know about it at night /dark though....) Parking was free and right in front of the door.

Exceptional small business! We switched about 6 months ago to Hand of the heart and have been so…read morehappy with that decision. Alana is wonderful and helps both my wife and me. We have never had a bad experience in 12 visits. Great customer service and great massages!