I booked a facial for my teen daughter due to her acne prone skin and loved the attention to detail that her facial therapist Bianca gave. We appreciated all the tips given and picked up the recommended Yon-Ka Paris products which are plant based and we absolutely love! Thank you for the wonderful experience. read more

They never responded to my complaint, so here ya go: I visited Pearl Day Spa for the first time on Saturday, June 20th, 2026. I am not at all satisfied with my experience. I had booked a 90 minute massage and a scalp therapy add-on with Melanee. She greeted me promptly at 10 am, and after a brief discussion she requested I disrobe and lay covered on the table while she prepared the requirements for the scalp therapy. She was gone for the better part of ten minutes. Why wasn't this preparation performed before my appointment time? She massaged the back of my body and arms, and then switched to the scalp therapy. At 11:30 she then abruptly announced that our session was over. She never performed any massage on my anterior. Is this because she ran out of time? The scalp therapy was an additional purchase, which would obviously require additional time to perform. Why was its duration then seemingly subtracted from the 90 minute massage time that I paid for? In summation, I believe I was shorted 20 minutes of my 90 minute session. read more

I loved the overall feel and vibe of this place! I felt immediately calm and Zen/euphoria upon walking in the front door. I wish I got there earlier before my appointment to enjoy the lobby with hot tea. I also appreciated how the pedicure area was back in a seperate room, set back. So, other patrons walking in the front door will not disturb you at all- there is the main lobby/entrance, and then the guest waiting room, and then my Technician took me back into a seperate room either more set-back. It really helped with the spa experience. My technician was really professional,and friendly with just the right amount of conversation. And, I was really happy with the quality of the work, and the whole experience. My technicians' name is Bobbi- and I highly recommend her! read more

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You never know how locked up you are under the care of a true masseuse. Mary was a sure fire blessing in the fact of working out some musculature spasms and truly made me fell like a melted marshmallow. I am walking taller and my hips move when walking. I am in awe of the gift she gave me today. My neck range of movement is completely side to side. What a joy to feel no stress, pain or tightness in my body! Thank you Mary from my to yours. Namaste. read more

Level of customer and professional Service, location, ambiance, price, quality. Informative before hand, communicative throughout and checked in after to gage satisfaction. Lovely spot, great nail polish also! read more

Extraordinary technicians and services at Pearl. Brilliant facial with Bobbie, my skin has had layers of dead skin gently removed and my face is glowing! Really not an exaggeration. Also treated myself to a massage with Mason and wow. Skillful deep tissue and hot stones - worked out some chronic stiffness. Calming, low stress space in a creaky and charming old house. Will be back! read more

Mary gave me a great experience with the salt glow andhr massage. It was so needed and I was so satisfied. Thank you. read more

The environment is always calm and inviting. My massage was exactly what I needed. It's almost impossible to not book another appointment after having any service at the Pearl. read more

Wonderful massage at Pearl Day spa. Mary was my massage therapist. Her knowledge is very good when it comes to technique and listening to what I needed! I will be back over and over! read more

Do NOT come here if you have autoimmune or health concerns. They will not allow sick cancellations within 48 hours, encourage you to come in while sick (charge you a cancellation fee if not) and do not have N95s or even require you to wear any sort of protective gear if you are ill and come in. Very disappointing experience. EDITED: The owner response says I called five hours before my appointment. Due to waking up with worsening symptoms, I called the morning of my afternoon appointment, closer to six hours before the appointment. It would be great if people who were running a fever had the option to cancel without being charged (particularly those who can't afford the charge; are insurance billed). Would also be nice if the establishment encouraged the use of masks etc or had N95s around (they don't do either). Such a bummer, given I know other providers there have complained about frequently getting sick from clients :( read more

Service was excellent and the place was very relaxing. We love the ambiance and the staff was great.

Pearl Day Spa, how I love you Katie is my esthetician. I've been getting facials from her for over a year and my skin has never looked better! I love the ambiance of the day spa, the staff is accommodating and friendly and I genuinely look forward to my monthly facials with Katie. Katie is very knowledgeable, attentive and tons of fun to talk to. If I could give this salon and Katie 10 stars, I would. The Pearl Day Spa is my happy place. read more

Bianca did an amazing job on my brow waxing/tinting. My bikini/upper leg wax also was nicely done!

I recently was gifted a spa day from my daughter for my 65th birthday. I was so excited!! I was going to get a 90 minute massage, a foot flexology (1 hour foot massage) and a facial peel. The massage was ok. He spent alot of time on my shoulders and then said that he could not massage my neck or shoulders. Unfortunately that is an area where I carry alot of stress. I then went into my foot flexology. I was told that I was getting a pedicure. I said that we had signed up for the treatment that was given to men on their website "one hour foot therapy". She said that was the same as the pedicure but I had the option to get polish. I was disappointed because I was having issues with my feet and looking forward to a massage. I told her that I was prone to ingrown toenails and she proceeded to cut my nails extremely short and I am now dealing with multiple ingrown nails! Last and very least I had my facial peel. I realize it was my first time so that they were going to take it easy. She applied the liquid. There was very little burning and she said I will not see results right away as I would need additional treatments (which I was planning on doing). She mentioned there would be some puffiness and redness and stay out of the sun. For this reason I rescheduled my birthday dinner to the day before the spa treatments. There was absolutely no change/difference/redness/dryness. Nothing! I went back in and spoke to the esthetician supervisor to give them a chance to provide customer service and she looked at what was applied and said that it was very strong and did not offer any resolution. This was a major disappointment for my 65th birthday celebration and a waste of money. I advise you to go to another spa. read more

Got a facial from Allie & she is great! It was very relaxing and she's super informative & caring when it comes to what you need! Will definitely be back! Thank you Allie!! read more

Cat and mason were amazing! we will be back! Highly recommended the Pearl day spa! Enjoyed a mimosa in the garden for my cousins 60th Birthday! read more

My facial with Allie was great. The receptionist was helpful and friendly. And the complementary wine was a nice touch.

I always get great service from Pearl Day Spa from the front desk to Katie and when you run into the other employees they are also extremely friendly and helpful. Peggy Payne read more

I genuinely hate giving this review. I still love the quality of the clinicians, what I have issues with is the management and the membership that I had signed up for. As soon as I signed up they appeared to have switched to a different way of scheduling. I wasn't able to get ahold of a human and the online appointment management system was difficult and glitchy so I wasn't able to make the appointments I was paying for with the therapist I was normally seeing. As part of the membership, if you don't use your prepaid appointment within a certain time frame, you loose your money, a cost that is not inconsequential. It was an upsetting process taking multiple calls and visits to get them to even take me seriously about the problems, I really just wanted to have my appointments but trying to make things work was impossible and in the end they finally (grudgingly) refunded me for only 2 of the three months that I had paid for but had been unable to use. I left feeling abused from the whole thing and sadly will not return. I wish things were different and I am hoping they have remedied the issues. Maybe because I spoke with them, they made some changes. I hope so, but for me, I just don't have that kind of time and energy to deal with it. I'll find a place that is easier and more relaxing. read more

I was so excited to try Pearl Day Spa after the Eugene Marathon this year- unfortunately I fell after finishing and dislocated my finger. I immediately reached out at 10am when I was at Urgent Care to let them know of the situation. My appointment was at 1:30pm, I did not think I would need to miss it, but then unfortunately my XRays came back and Urgent Care sent me to the ER. Long story short I did not get out of the hospital until 5pm. I completely understand any type of wellness facility to have cancellation policies, but for to not give any concession to someone experiencing a medical emergency is honestly mind blowing, and shows the character and customer service of the facility. I was not treated as a person, but as a $. I even asked if I could reschedule- anything, I sent them my doctor's information and my XRays, and all the replies I received pointed to the cancellation policy I signed. Very disappointing. This is obviously just my unique experience, from their reviews online they seem to be great, but my experience was beyond negative and I did feel I should share- I still can't get over a company charging someone while they're in the hospital. Wild. read more

Service was outstanding. I enjoyed the day so much and will schedule again soon. Thank you!

Poor customer service. Staff are not well trained and I have had bad experiences multiple times. Will never book here again or send any of my friends or family here moving forward. read more

I love coming here for my massages. The staff is so kind and friendly and really want to make you feel comfortable! On a practical level, I think scheduling and modifying appointments here is easy and convenient. Go try out one of their massages or other services! You won't regret it read more

The masseuse had a virus as he sniffled and coughed after the treatment began. Three days later I developed the same symptoms and am still sick after 4 days. He either should not have worked or worn a mask with a room purifier. read more

It was my first visit to the Pearl Day Spa and I enjoyed it. The setting was nice. The staff was very friendly, and I enjoyed my massage with Logan. He did some good work on the knots in my shoulders and back. read more

Alex was incredible. He was confident in his movements and the way he approached knots was very impressive, so much control. Euphoric. He flowed through the massage very well. read more

Fantastic friendly personnel. Relaxing and comfortable environment! Great communication and protocol. Ondine is magnificent! read more

Pearl Day Spa - Treat Yourself! - Massage Near Me - Eugene, Oregon

Took over six months to schedule a appointment due to staffing issues, not even covid staffing issues and the deep tissue massage felt more like a lite pressure massage. Look elsewhere for a better experience. read more

i was gifted a full spa day package for my anniversary. Filled out my questionnaire before going in. once there it started great, I soon realized I took the time to fill out the online questions in vain bc I just had to answer most of them all over again during services. everything was going great, friendly environment. then I got to the end to check out. I now owe almost $50 more bc they raised their prices between when I got the card (beginning of September) and when I was actually able to get in for an appointment (today beginning of November) which I tried booking mid September. thanks for ruining such a relaxing day Pearl day spa. read more

Staff is always friendly; I am greeted by name & feel welcomed. The lounge is simple and inviting. Services are performed well.

So "Lilly" reached out. Not sure why. I explained to her what happened and basically she said she was willing to give me a little discount for a next appointment. I said there won't be a next appointment, thank you. I was honest with her. I told her I'd been to her spa years back and the massage was wonderful. I thought it would still be a great place. It just wasn't and it's to bad she chose to waste my time with a pathetic explanation. She said someone should of explained the treatment before hand. What treatment? I told my friends I should of had the tech step aside, so I could do the job for her. Lol! Oh well Lilly you need that $45.00, otherwise you truly would of made it right! read more

Uncomfortable and dated surroundings. Atmosphere does not justify the price tag. IKEA furniture, industrial carpet...oddly cold for a spa. Treatment rooms look like an 80s motel. If this is the nicest spa in Eugene, this town is doomed. Massage was fine, but nothing special. read more

Pearl Day Spa - Old shower, IKEA bath mats, cheap industrial flooring... - Massage Near Me - Eugene, Oregon

Received a facial, Margaret was wonderful. Super friendly, professional and overall great atmosphere.

Fabulous service from Margaret. Thank you! Great experience all around, staff and business! Looking forward to my next visit already.

The ladies are great, house is amazing, I liked the (facial) products. Overall - wonderful experience!

Exceptional service from front desk to aesthetician. Peaceful and calm atmosphere. Very clean and comfortable.

I trust the staff at Pearl Day Spa to use only the best and most benign products. Really enjoyed Allie, her professional knowledge and skill is an asset. I am not a frequent client as I live out of the country part of the year but I am a repeat client. read more

Setting was great. Massage was sublime (I've had many massages, I think Stormy is one of the best, certainly the BEST communicator), and the price was actually quite reasonable. read more

I got the spa package for a Christmas gift and I absolutely loved every minute of it. I was there like 4 hours for a massage, facial, pedicure and manicure. I got lunch which was included and I got to relax in the lounge between each thing which had water and tea. You can also get alcoholic beverages as well. I definitely will be going back again. I recommend to any mama that needs a me day away from the kids and life. Maya and Aubree did a fantastic job! read more

I thought Mattie was very professional and kind. I was anxious about having a message by a man, but he relieved my anxiety and made me feel very comfortable. Above all of that, i had a very awesome message! read more