I had Trey Connor as my sales rep. He was a super nice guy and let me come back several times and…read morehe re showed me things on my car. I am older and I have always driven Fords. I would Highley Recommend Him as a sales rep. I wrote a not as nice reveiw because I am old and a first did not like my new car. I am used to it now. Mike Henderson his manager told several phone calls from me and even helped walk me through the road side assistant. Still getting used to this car, but I know if I have any more trouble they will be there for me.

Come here if you want 2 year experienced know it alls who act like they've been in the field 3…read moredecades and the dealerships best interests are yours. Evaluating a car at a price that is less than the engine is just bad business. Nonetheless one that you'd put on your lot for 30k. Talk about the nerves of some people. Don't tell the customer what they need is sales 101. To top it all off don't have some jacka$$ come out and bog my engine because he can't drive a manual. Or shift hard and drive it around in a loop in the parking lot, because I won't let you test drive my car without me being present. Obviously I'm not going to let some young dude beat on my car and give me a ridiculous lowball offer. Tell him to go clean some cars or something. If you want to abuse a nice vehicle, do it to your own! ~USMC Veteran

I bought my first care from Al Serra this past June. The guys in the Used Car area were AWESOME!!!…read moreJJ was the person who sold me the car and was fund and great to work with. His co-worker/buddy Cruz helped him frequently on my case and was such a pleasure to work with as well. I was shocked to see the team-work between two guys at a dealership. They both went above and beyond, truly listened to what I needed/wanted, did not pressure me, answered all of my questions, and gave me their honest opinions. I ended up buying a brand new car. I also want to give a huge thanks to one of the managers Jason for also assisting me and treating me like a person and not a number. Lastly, John who sits in the front as a manager was sooo awesome too. He was so fun and made me feel like family. When I had to wait longer than expected, he accommodated me in a very special way. All of these guys are 5 star people and I would recommend them to anyone. I deducted one star due to the issues with the coordination of my sale with the Honda bldg. This review started off at a 2 star due to the amount of time that was wasted & number of trips I had to make up there due to delayed issues from the Honda bldg. Rob, the manager of the Honda bldg. ended up meeting with me, listened and validated my concern with my experience. Rob agreed to comp me something I asked for with no issues, leaving me feeling heard, satisfied, and compensated for my time. Therefore, I give the overall experience a 4 star. Thank you all! Lyndsey :)

I don't think I can convey how nervous I was to be used car shopping. I've had the same car for 7…read moreyears and I bought it used from a friend. My last used car dealership experience was in 2011 and it was a nightmare - so I was understandably hesitant to walk into Al Serra Pre Owned Vehicles. That feeling went away almost instantly - the salesperson I worked with (Justin F) greeted me with such genuine enthusiasm and seemed excited to find me a car I loved. Finding the car was easy - I was a difficult buyer to get approved for financing, though. Justin and Roby in billing both were so patient, kind and helpful. I felt like they really fought for me to be approved and ultimately they succeeded and were able to go above and beyond expectations with terms etc. I made sure to let them know in person, too, but I hope they see this review so they can hear it again - THANK YOU SO MUCH! I felt taken care of, appreciated and seen as an individual - not just another customer coming through the doors of a very busy dealership. I appreciate the positive experience and beautiful car I was able to drive away with!

Buying a car from Subaru of Grand Blanc was the most painless experience I've had at any dealer…read moreI've ever been to. I actually don't live near Grand Blanc, but ended up heading out to this dealer because of how I was treated at another Subaru dealer in the Metro Detroit area. I was in the market to buy a Subaru WRX or STi and this dealer had one that exactly fit my needs on hand. I made an appointment to go see the car, and upon arriving, the salesperson (Megan) was very friendly and offered to let me test drive the car on my own, even though I actually asked her to tag along since I didn't know the Grand Blanc area. I really appreciated this professionalism and kindness after what I'd seen at the other dealer! The test drive went smoothly and Megan was helpful in pointing out the key features of the car. After the test drive was over, we went back into the dealership to discuss numbers. The no-haggle setup of the dealership makes it very easy to figure out the finances as the only variables left are your financing terms and trade in value. They appraised my car fairly quickly and gave a trade in value (which was not too far from blue book), so I agreed to continue. Because it was toward the end of the day, we ended up having to put in my credit application and wait until the next day to hear what kind of rates I could get. The next day I got the information from Megan, and I was surprised by the sky high rates they offered. Not wanting to lose this car, I chose to find private financing, and got a great rate as expected. Here's where my only complaint with the dealer arose, after I called back to say I'd found better financing, only then did my salesperson say they'd try to get Subaru to match that rate. I was taken aback by the fact that that was an option that wasn't considered to get me to buy the car initially. Of course, I declined and moved ahead with the purchase. I wanted to make the process as painless as possible, so I asked to have the paperwork and car ready for me when I arrived. I looked on the website and saw that the dealer had put a decal of theirs on the car, and asked to have that removed by the time I got there, and they had no problem executing that, which I really appreciated! When I arrived at the dealer, I was in and out with keys in hand in under 20 minutes! BY FAR the fastest process I've ever gone through for trading in and buying a new car. Highly recommend Subaru of Grand Blanc, (talk to Megan) and if you don't like the financing they offer, see if they can do better or find another financier, the dealer is great otherwise!

Untrustworthy and overpriced is how I would summarize the service department here. I paid them…read more$550 to rebuild one CV axle on my Forester. This was higher than what i was initially quoted, but I was OK with paying more because I assumed the "factory-trained" Subaru techs would do quality work. My mistake... When I received the car back I noticed the outer CV axle boot was leaking because it was loose from one of the clamps not being tightened properly. I brought the car back in and they said they would tear the axle down again and replace the boots and the clamps for no charge. I was happy with this, however when I got the car back the second time I noticed that they did NOT use the original factory style permanent CV boot clamps, instead they used a generic HOSE CLAMP which is not the appropriate part. Hose clamps are not supposed to be used on a spinning axle, they will certainly come loose with vibration. I checked it again after 1 day of driving and it was already coming loose again. So their crappy "fix" did not work. People come to the dealer expected factory parts and solid work, not substituted parts and amateur quality service.

Took a state of Michigan fleet vehicle in for a camera issue, I was greeted by Darcey at the…read moreservice desk who was knowledgeable, helpful and pleasant to work with. I had to make a follow up appointment so they could order a part and the follow up appointment did take a little longer than expected but they have a nice lounge to use while you wait.

Service manager called me (Josh) helped me to understand my why's I still think it was a little…read moreearly for fuel injection cleaning but it's done !

I can always count on Honda of Grand Blanc. Mandy, my service rep this past visit, did a great job…read moreand got me out of there in no time at all. She also explained my multi-point warnings for maintenance to come. So I am a little more prepared for next time.

I usually have had bad experiences with Honda in bay city so I decided to go out of my way to find…read morebetter customer service. Ended up in Grand Blanc and met Sean. He made everything so easy for me and I really did not mind driving the hour to go get serviced. Everyone is so friendly there so definitely recommend if you are near by!

Jeremy Donnert is always friendly and helpful. He has been first class all the way and I would…read moreadmonish anyone to request him as an advisor and advocate. They also have the greatest coffee machine I have seen.. WOW

Service at this dealership is terrific. Service Advisor Jeremy Donnert is courteous, friendly and…read moreprofessional. My oil change was finished before my courtesy coffee. Thanks guys.

Howard, in the service dept. His desk is on the very end of the service department. Sorry don't…read morehave his last name. Very helpful and showed me everything on the computer of what was going on with my Jeep! Explained the issue very thoroughly. He and the expert mechanic worked well together. Didn't get the mechanics name. But I'm sure if you see Howard, he will do what he can to get him on your vehicle. The mechanic found the issue with my vehicle when no one else could, he did an excellent diagnostic. And an awesome job on putting it back together after the tear down. Each time I've gone to Al Serra regarding my Jeep, they've never let me down. Oh, did I mention there's two Howard's. As I stated, My service man Howard, sits at the very end, near the exit garage door. Hope you have a pleasant experience as I.

Please don't make the mistake of doing business with this dealership! We worked with Milosch before…read moreSerra took over this dealership. Serra is a completely different dealership with no concern for you or your vehicle. We worked directly with the Serra Disservice Manager, Chris B. Chris was the most unprofessional person I have ever worked with. Chris has no concern for the customer & terrible communication during the entire process. We took our vehicle to Serra to have service performed & without doing any diagnostic work on the vehicle Serra Service tried to get a new engine from our Max-Care Warranty, rather than to perform the engine repair. With our vehicle having the Max Care Warranty, Serra Service assumed they could make additional money off the warranty group by replacing the entire engine on our vehicle. By doing this, Serra Service triggered a buyout from Max-Care which cancelled our warranty coverage & left us with a vehicle that still needs repaired & they charged us over $1000 for this disservice. Please do not make the same mistake that we made & take your vehicle to Serra Disservice!

Nick m was very helpful and friendly. They were able to help me out and find me a nice car with…read moredecent miles that I genuinely feel safe driving my kids around in. Thank you for being a good dealership in a sea of scammers.

Javontae was very knowledgeable and helpful when looking for a used car. We found him honest and he…read moreworked hard to find the best deal.

I don't typically leave reviews, but the experience I had with David Pobocik at Randy Wise BMW in…read moreGrand Blanc is worth taking the time to do so. As a woman shopping for and buying a car on her own, I had braced myself for what I expected. David immediately flipped the whole script in the best way. He was kind, patient (to an extreme level even when I probably was making his job harder than it needed to be lol), didn't pressure me a single time, really worked to figure out exactly what I wanted and needed (even though I wasn't really sure at first) and guided me through the process over several days with incredible support. I am in LOVE with my new x3 and I feel GREAT about continuing as a loyal customer for many years to come. Thanks, David and the whole team!

First they say the car is sold..then 2 days later its available, but come right away I just talked…read morewith my manager and he said its for sale. I get there in 45 minutes and they say oh I guess we promised it to someone else who may come in this afternoon, but let me show you other cars! NO ETHICS!!!!!