Just joined everything went well didn't take long at all...everyone was very nice too!read more

I walked into the branch on Friday, June 10th to make a payment on my auto loan. I made the payment…read morewith the teller, Whitney, and then asked if she could refund my late fee. The late fee was applied to my loan because I made my very first payment late. My first payment on the loan was due on the 2nd of April but I made the payment on the 18th of April. The teller, Whitney, told me that I would need to speak with the manager regarding my late fee. I waited in the lobby for a few minutes and then spoke with the manager, Rebecca, in her office. I introduced myself and told her that I wanted to have the late fee reviewed to see if it could refunded. I explained that I had a bad customer experience when I first opened the auto loan but hoped that she would refund the late fee as a one-time courtesy. She curtly told me that 'they don't refund fees because it's the policy'. I asked her to clarify that policy and explained that I would be setting up auto payments with my other bank to ensure that my payments would be on time going forward. I also explained that I'm a full-time student at Central Michigan University and that I needed to leave in a few minutes to head to my afternoon lecture. Rebecca told me that she couldn't refund the late fee because it's a loan and that 'fees can't be removed'. I found this explanation to not make any sense. At this point, I explained to Rebecca that I used to be a bank manager for over 10 years. I was a manager for Bank of America and Capital One. During my time as a bank manager, I always worked to build relationships with clients. I refunded many fees as a bank manager, and I always looked at the client in front of me and not the 'policy'. Rebecca looked at her desktop and told Rebecca then told me that she would refund the fee from me if I brought in my out-of-state vehicle title. I explained to Rebecca that I had already registered the title with the state of Michigan and that I had brought in the same title to that very branch when I first open the loan. I felt insulted. Here I am a graduate student who will become a physician assistant by next year and more than likely command a competitive salary. My partner, the co-signer on the loan, is a software engineer currently employed and commanding a competitive salary. These are all factors that I believe the manager, Rebecca, should have considered in wanting to continue to build a relationship with me. But instead, she did not. Rebecca told me that she would refund the late fee if I would bring the title into the branch as if I were a gopher. I am woman of color and I dare say, that is all Rebecca saw in her interaction with me on Friday. If I could, I would close my savings and auto loan today and never do business with Members First Credit Union. I no longer want the fee refunded!

They now know me by name, greeting the minute I walk in the door . They caught a scam for me…read moreseveral years ago, which would have cost me. lot of money. Wouldn't go anywhere else!

From the owner: Mercantile Bank's Mt. Pleasant Pickard branch proudly serves individuals, families, and local…read morebusinesses in Wise and the surrounding area. We offer a full range of personal and business banking services, including checking and savings accounts, loans, mortgage services, and business banking solutions. Customers also enjoy convenient access to in‑branch support and ATMs. Our knowledgeable local team is dedicated to building strong relationships and helping our community thrive through personalized financial guidance and trusted support. For additional information, please visit our website.

This bank is fine for simple, autopilot transactions--checking, savings, ATM. But, OMG, if you need…read moreanything more complex where decision-making is involved (even something as routine as a notary signature)--be prepared for arrogant service and a rigid bureaucracy that will waste your time and leave you frustrated.

Do not ever ask them to block an establishment from your card because it will completely disable…read moreyour whole card and so everything is connected to it will no longer work !!!!!! I believe they should have to ask permission to disable your card. I am beyond livid right now because now I have to go get a new whole new card and switch everything. This is not okay. They should literally have to ask if they want them to disable your card because it was not fraud. I just wanted that establishment blocked. This is ridiculous

worst isabella bank in town i swear to god. the lights were on they were green and we went through…read morethe drive through and they said "sorry blah blah blah" if you were sorry you would turn the green lights off first fucking bitches. worst isabella bank out of all of them ever in thw world

I gave the bank 2 stars, only because I can get a rep on the phone relatively quickly when I call…read more As for the bank and the policies, I would give 1 star. The website is not user friendly and the lending policies and overall customer relationships are abysmal. The only reason I stay with the bank is because I have a mortgage with 3 years remaining. When the mortgage is paid off, I will end all ties with this bank. This is a small, regional bank. I get better service from large banks. Isabella Bank is not recommended for any banking needs.

From the owner: When it comes to banking, you deserve a partner that puts customers and communities first. At…read moreIsabella Bank, we believe in local decision-making and helping our customers make solid financial decisions. With more than 30 locations across mid-Michigan, we're proud to serve the communities where our team members call home. When you visit one of our branches, you'll be treated like a neighbor, because you are one. We offer a wide range of services designed to make banking more convenient. Whether you're at home, running errands, or on vacation, online and mobile banking allows you to access your accounts and manage your money anytime, anywhere. Need cash? You'll have access to more than 55,000 surcharge-free ATMs worldwide through the Allpoint Network. We also know that managing subscriptions like Netflix, Amazon, and Spotify can be a hassle, especially when you receive a new card. That's why we offer CardSwap, a secure and convenient tool that lets you update your payment information for popular subscription services and online accounts in one place. Thinking about switching banks? ClickSWITCHTM is another secure service we provide to help you move direct deposits such as paychecks from your old bank account to your new or existing Isabella Bank account. Whether we have the opportunity to serve you in person, online, or over the phone, we sincerely appreciate the trust you place in us.

5.5 years later IBT still keeping our money almost $200k. We took them to court for their…read moreincompetency, all attorneys told us it was a slam dunk in our favor but we couldn't afford to keep paying legal/admin fees for both sides and and them and finally gave up -- lost another $25k on the lawsuit. They charged Charged $45/email and $150/hr. admin and $300/hr for legal. I absolutely hate this evil bank.

I was very disappointed with Isabella Bank. They were not at all helpful, I received different…read moreanswers to the same question as I tried to find answers to simple checking account procedures. I was told I had overdraft protection then told it wasn't for you to use actually it was just there "in case"... Very Dissappointed with this bank