Krapohl Ford &amp; Lincoln

Auto Group was fast and friendly! We got there, inspected, test drove, and signed in less than 60…read moremins! I would recommend their friendly staff to anyone!

I loved Dallas! I'm a first time car owner and he made it so so so easy! Dallas is very friendly,…read moreand really has his best interest out for his clients. Definitely would recommend!

Graff Chevrolet

1.9

(14 reviews)

Ok so I have had a few experiences buying vehicles from dealerships so I know beforehand there is a…read moreprocess that has to be followed, meaning there will be SOME waiting. It was unbelievable the amount of time (3+ hours) we had to wait for the "finance department" to print a total of 10 papers to sign. I couldn't help but think maybe the "managers" behind the front desk in the middle of the showroom could put their food down and get the paperwork moving. Very unprofessional. After almost an 8 hr day, we left the dealership with my husbands truck. Only to wake up the next morning with a check engine light on.

Woah. Ultimately this dealership had the car I wanted, so I bought it. But what an awful…read moreexperience! This is one of those old-school dealerships where your salesperson needs to talk to the manager about any kind of price adjustment. Of course, this starts at the top, the manager doesn't empower his employees to truly service customers. This place is totally void of customer service, and the way they service their cars is terrifying. I bought a car with bad rear breaks that was overdue on transmission fluid. I got those resolved the day after purchasing, but would absolutely never trust this dealership to service its cars or customers well.

My Chrysler Dodge Jeep RAM Fiat

2.6

(5 reviews)

If you are looking for a new car go see Trysha! She is super friendly and makes your buying…read moreexperience a good one!

If you want excellent service ask for Gerald. Gerald was always willing to go up and above our…read moreexpectation. Geralds knowledge about Jeep's and Ram trucks is very impressive. He is totally committed to customer service. You won't find a better sales associate than Gerald. My Chrysler is lucky to have him.

Graff Cadillac

Stellar car buying experience. My salesman Bill was outstanding. I chose the new Cadillac I wanted…read moreand color and he found the perfect one. From start to finish I would say it took 3 hours. I was given a tour of the facility and all staff was friendly. Only drawback is due to COVID-19 and Bill could not go through all the features of the suv with me. Thanks so much

Woah. Ultimately this dealership had the car I wanted, so I bought it. But what an awful…read moreexperience! This is one of those old-school dealerships where your salesperson needs to talk to the manager about any kind of price adjustment. Of course, this starts at the top, the manager doesn't empower his employees to truly service customers. This place is totally void of customer service, and the way they service their cars is terrifying. I bought a car with bad rear breaks that was overdue on transmission fluid. I got those resolved the day after purchasing, but would absolutely never trust this dealership to service its cars or customers well.

RightWay Auto Sales

2.3

(3 reviews)

I recently purchased an overpriced vehicle from RightWay with an outrageous interest rate and was…read morelead to believe that it had gone through a vigorous 50 60 70 point or whatever they advertise mechanical inspection and that the vehicle was road worthy and safe to drive. Since the purchase of the vehicle which has been less than 30 days the vehicle has had two catastrophic mechanical failures, one of which put my life, my safety and the safety of other drivers on the road in serious jeopardy. The first malfunction happened only two days after driving the vehicle off of the lot. It was a fuel intake failure which left me stranded at a gas station 15 miles away from my home. After speaking with a salesman that same day I was lead to believe that I would be given a rental vehicle as soon as possible. That was not the case. After a week of being without a vehicle I had given up hope of being taken care of by the dealership that I just made a 20,000 dollar purchase from. I finally got my vehicle back, and after driving it for less than two weeks the second failure which threatened my safety, possibly my life and the safety of others on the road occurred last night. I was traveling at about 50mph down the road when I heard what sounded like a gun shot coming from the rear end of my vehicle, followed by smoke and the inability to control my truck. I luckily was able to pull over to the shoulder of the road to find that the transmission of my vehicle had become completely disconnected from the rear end, and was hanging by a thread from the frame. I called a tow truck and got the vehicle towed to the service center that RightWay uses for their vehicles. After speaking with the service department I was made aware that the department is "overbooked" so now I currently am without a vehicle and have no idea of when I will possibly have my vehicle repaired and ready to drive. I have not contacted RightWay yet because I feel that essentially any efforts to give them a chance to find me a solution to my problems is futile, but I plan on doing so tomorrow and I will also let them know that I am seeking legal counsel regarding the matter at hand. Nobody should ever be mislead and rushed through the purchase of a 20,000 dollar vehicle only to find major problems with it after it is advertised that their vehicles go through a thorough 50-70 point inspection and there are no major issues.

I got a car from this place in October I ask and asked how much my payments were going to be on the…read morecar, and he said hold on I'll tell you in a minute hold on I'll tell you in a minute never told me how much it was just said oh are you going to be able to afford it I thought yes because as a cook u get paid pretty good. The dealer then proceeded to tell me that I wouldn't have to make any kind of payment until the end of November which my friend was sitting right next to me when he said that well I thought that was nice because I'll just get a second job anyways to afford it we'll I signed all the paperwork on the computer that is facing them and all I'm signing is a little electronic thing hooked to the computer. Well I took it into another dealership to see if I could trade it in and told him the problem I was having, and he looked at my paperwork and said wow they didn't even bother to fill out the paperwork and told me my first payment was coming up October 31st. I also informed the person that sold me the car that the cruise control doesn't work, and he said oh well get it looked at before you drive it off the lot now I'm experiencing a whole ton of stuff such as a shift to park message on the dash which it did it to me a few weeks ago that it was so bad everything locked up on me and I couldn't do anything another thing is my front pedestrian braking goes off at random times when I'm not even close to anything, under my hood makes a weird sound my break sometimes does not feel like it's attached. I went in to rightway, and they told me to call this claims number, and so I did and this person ended up giving me a number to another rightway which I thought I was calling a dealership to get it fix but ig not I shouldn't have to call around in circles to get my overpriced car fixed. I talked to the regional manager about everything that was happening and wanted these people to just take back this stupid over priced car he said it's a done deal like I was told a week after having it and was lied to about that also... anyways he then asked me why I was signing papers if I didn't know what I was singing which I couldn't see because again was on the computer facing the workers. So long story short he was an asshole to me. My recommendation is to not buy from this place they lie to people and take advantage of them like me, and they scam people. DO NOT EVEN WASTE ANY OF YOUR TIME HERE.

Graff Buick GMC of Mt Pleasant

1.0

Horrible customer service. My mom went in there to lease a car for me and she tad treated like she…read morewas stupid. She was asked questions like "do you even know what a lease is" and "are you sure you even want a lease." Than tried talking her into buying herself a new car even though that is not what she came there for. My mother came in there and stated exactly what she wanted, and it was like the salesman didn't listen to a word she even said. I wouldn't recommend going to this place for anything. I would give Graff Chevrolet of Mt. pleasant a 0-10

Dealer runs typical Bait-and-Switch advertisements. DO NOT FALL PREY TO THEIR SCAMS. The FTC has…read moresome guidelines about what is "bait and switch" advertising and what isn't. Basically, "bait and switch" deals with a disingenuous advertisement. If the seller does not intend to sell you the "bait," and does any of the following in the course of selling other merchandise, then it's probably the "bait and switch": Refuses to take orders for the bait. Fails to meet anticipated demand for the bait without disclosing the bait's limited availability in the ad. Consumer laws consider the bait and switch to be fraudulent because the manufacturer is advertising a product that it does not actually intend to sell at that price and mandate that no advertisement should propose to sell an item that it does not actually intend to distribute at the advertised price. First day of a recent promo, no one responded to my inquiry and by the second day when I did receive a reply (after I had begged 3 different Sales reps via email) all advertised vehicles were unavailable. For days afterward, the dealer's website continued to advertise the special when there was absolutely no chance anyone could take advantage. Very sad and desperate.

R & M Auto Sales

5.0

I love my car. This guy is straight shooter! Quick to the point, Great cars, clean cars and did I…read moremention I love my car! Which shop there again?

This was a great location, great visibility. The owner is a fantastic guy, more than willing to…read morehelp. I can't recommend it highly enough.

Tuffy Tire & Auto Service Center

(43 reviews)

Consider this review my steadfast recommendation to service your vehicle at Tuffy's in Mount…read morePleasant, regardless of the make and model. There is a widespread misconception that foreign and/or luxury vehicles can only be properly maintained or repaired by their respective dealerships. It may be true that some repair shops do not possess the specialized skills and tools necessary to care for these vehicles. However, Tuffy's in Mount Pleasant has provided superior and inexpensive service for my fastidious Land Rover LR2. On my most recent visit, I had extensive work done to my rear differential, the radiator replaced, coolant leaks repaired, spark plugs replaced, the fuel injection system cleaned, the front differential inspected, an oil change performed and a light replaced. The most commendable aspect of the recent service is that they were unwavering in their price, despite numerous unforeseen setbacks and uncovering of additional damaged parts. They, unquestionably, took a significant financial loss to the tune of hundreds of dollars (possibly $1,000+) in the course of the above repairs. They wrote-off in excess of $800 in parts that were later found to be in need of repair, provided probably about 5 times the amount of labor billed for, waived many diagnosis fees and threw in a few of the smaller items for free. The above repairs cost me about $1750, but I am confident that Land Rover would have charged me in excess of $4,000 for the same repairs. Historically, there have been other repairs that I got done at Tuffy for 50% or less of what Land Rover quoted me. My experience with Land Rover Farmington Hills, on the other hand, has not been favorable. When I had a faulty PCV valve that resulted in a horrifically loud and high-pitched screech (but only after driving for 1-2 hours), they threw thousands of dollars of new parts at it while charging extensive diagnostic fees, only to have the problem unresolved. They had the vehicle for over 3.5 weeks time, would rarely return my calls, and never drove it enough for the symptom to present. Eventually, I brought it in to them after the symptom presented, but it took a collaboration of 3-4 technicians there to be able to figure out what the problem was.

They gave me an outrageous estimate of over $5000.00 for a diagnostic test for check engine light…read more Im a women and a senior who know nothing about cars. Shame on you reception woman and old man tech! You lost a customer and my next post is for anyone in the place where I live to NEVER go to you...what were you trying to pull off? Take advantage of a senior women? Your business will suffer greatly! DONT GO THERE! BEWARE

Metro 25

4.8

I'm a woman in her sixties. I know nothing about cars. But at Metro 25 , I feel respected. They…read moreare cordial, they explain things well. They are patient with my questions. They are on time with appointments and keep me. informed. Their technicians are thorough. Their waiting area could be improved .... But it's ok! I like them!

This place delivers traditional old-school service. It had been a number of years since andy many…read morecars since I last purchased tires at this business. I am now wondering why. I purchase tires regularly as a result of my high-mileage driving. This particular car is on its fourth set of tires. They most recent set was purchased from a well known chain with a lot of commercials bragging about low prices. Well I am here to say that chain does not compare to the customer service and quality tire I purchased from this Metro 25 franchise. My tires were ordered over the phone and an appointment made to install them the same day. (My tires aren't a common size.) I arrived on time for my appointment and about 1-hr later I was on my way with new tires installed. There was no upselling, much appreciated. Waiting area isn't beautiful, but it was large with plenty of room to move around with other waiting customers. No frills, so bring your own coffee and entertainment if you plan to wait on your car. I would highly recommend this business to friends and clients. They have earned all of my future automotive service needs.

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Shelley B.

0

1

0

10 years ago

Bought my truck three months ago and it is a Ford f 150 and I got it for my clothes Buisness. It's brand new and at 5400 miles it needs a new engine put in it I got a loaner (Escape) (small, doesn't fit my clothes.) I am afraid of what Problems will arise after tearing a brand new truck apart (electronics, air conditioner etc....) I would love someone to either get me a brand new truck (one off assembly line) or an extended, extended warranty so I can have the truck I wanted so bad for a long, long time!!! Can anyone please understand that when spending $40,000 you want what you expected??? Sorry just frustrated. Want my electric blue F150 back. read more

Bill E.

0

1

0

14 years ago

I recently purchased a 2013 F-150 from Cheryl Weekley at Krapohl's and was very satisfied with my whole vehicle purchasing process. From start to finish, Cheryl helped me find the answers to all of the questions I had regarding the truck and made me feel confident about the truck I was buying. Dave in finance created a pressure free buying environment and Gavin over in the Krapohl Customs Accessories shop gave me a great deal on a spray in bed-liner. Krapohl Ford offered me everything I needed at every stage of the buying process. They really are a full service dealership as they claim to be. HIGHLY recommended! read more

Valerie M.

13

1

0

9 years ago

We have been loyal customers of Jeremy Skelton for years. We have always been more than satisfied and impressed with his professionalism and great customer service. Also, we have always been impressed with the business standards and practices of Krapohl Ford. read more

Alec S.

0

2

0

12 years ago

Fantastic Service! No pressure sales and then a professional and friendly service staff. Free loaner cars also!

Anthony M.

0

1

0

10 years ago

Always great service at the Quick Lane @ Krapohl Ford. Wouldn't go anywhere else.

Brent C.

0

2

10 years ago

James was great to work with, fast, efficient and earned my business

Dennis B.

6

9

0

9 years ago

Always great service at Krapohl Ford. Knowledgeable, friendly staff.

Krapohl Ford & Lincoln - car_dealers - Updated August 2026

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Tuffy Tire & Auto Service Center

(43 reviews)

Consider this review my steadfast recommendation to service your vehicle at Tuffy's in Mount…read morePleasant, regardless of the make and model. There is a widespread misconception that foreign and/or luxury vehicles can only be properly maintained or repaired by their respective dealerships. It may be true that some repair shops do not possess the specialized skills and tools necessary to care for these vehicles. However, Tuffy's in Mount Pleasant has provided superior and inexpensive service for my fastidious Land Rover LR2. On my most recent visit, I had extensive work done to my rear differential, the radiator replaced, coolant leaks repaired, spark plugs replaced, the fuel injection system cleaned, the front differential inspected, an oil change performed and a light replaced. The most commendable aspect of the recent service is that they were unwavering in their price, despite numerous unforeseen setbacks and uncovering of additional damaged parts. They, unquestionably, took a significant financial loss to the tune of hundreds of dollars (possibly $1,000+) in the course of the above repairs. They wrote-off in excess of $800 in parts that were later found to be in need of repair, provided probably about 5 times the amount of labor billed for, waived many diagnosis fees and threw in a few of the smaller items for free. The above repairs cost me about $1750, but I am confident that Land Rover would have charged me in excess of $4,000 for the same repairs. Historically, there have been other repairs that I got done at Tuffy for 50% or less of what Land Rover quoted me. My experience with Land Rover Farmington Hills, on the other hand, has not been favorable. When I had a faulty PCV valve that resulted in a horrifically loud and high-pitched screech (but only after driving for 1-2 hours), they threw thousands of dollars of new parts at it while charging extensive diagnostic fees, only to have the problem unresolved. They had the vehicle for over 3.5 weeks time, would rarely return my calls, and never drove it enough for the symptom to present. Eventually, I brought it in to them after the symptom presented, but it took a collaboration of 3-4 technicians there to be able to figure out what the problem was.

They gave me an outrageous estimate of over $5000.00 for a diagnostic test for check engine light…read more Im a women and a senior who know nothing about cars. Shame on you reception woman and old man tech! You lost a customer and my next post is for anyone in the place where I live to NEVER go to you...what were you trying to pull off? Take advantage of a senior women? Your business will suffer greatly! DONT GO THERE! BEWARE

Jim's Body Shop

4.1

(8 reviews)

I had to return to the body shop a handful of times for them to properly finish the repair. They…read morewere dishonest about the work they did up until the point that I could prove it. I ended up speaking with Jim who told me "I can make or break this repair for you" when I was upset about the lies and poor workmanship. We eventually got to better footing but I cannot in good faith give a good rating when the fourth visit started off with "I can make or break this for you". That is a threat. If you go here, double check that they replaced what they said they replaced. Ask for your old parts. If you don't have the smarts to catch them you might be getting screwed.

I had my car towed to Jim's Body shop because it blew the water pump. The entire staff was friendly…read moreand very accommodating, they provided me with a loaner and stayed on top of the repairs in a timely manner. The quote was right on target and I am thrilled to have my vehicle back in working order. They even washed it for me!!! Kudos to the entire staff! Thank You!!!

ZBrock Motors

3.0

Great selection of vehicles and travel trailers. Friendly staff. The facility is clean & neat, as…read moreare the vehicles.

Buyer beware!!!!! I was lied to by the sales staff about the condition of the engine of the car. I…read morewas told the turbo was replaced and working properly but it was actually not hooked up at all and within two weeks and a couple hundred miles of driving it the engine blew. I was informed by the shop that is now replacing the engine that the turbo was not even hooked up to the engine and probably the reason the engine blow. I was informed that it didn't matter that I was lied to because I bought it as is and therefore was offered $200 towards the $9500. DO NOT BUY FROM ZBrocks Motors!!!

Hamilton's Garage

(3 reviews)

Hasnt paid employee taxes in 5+ years. Dont care anout his employees. Not very knowledgeable on…read moreanything 2005 model year or newer. Transmission specialists for anything pre-electronic

Mike and team are very caring, trustworthy and exceptionally competent. They make sure you…read moreunderstand what is wrong with your vehicle, why it went wrong and how they will go about fixing it. I would send my daughter or great grandmother there without question. You can't get better service for a more reasonable price. Thank you, Hamilton's!

Wilbers Mechanical Repair

5.0

(1 review)

Odes side by Side UTV needed service for a wiring issue due to water shorting out the starter…read more excellent service and communication. highly recommend and will use again for future service needs.

R & M Auto Sales

5.0

I love my car. This guy is straight shooter! Quick to the point, Great cars, clean cars and did I…read moremention I love my car! Which shop there again?

This was a great location, great visibility. The owner is a fantastic guy, more than willing to…read morehelp. I can't recommend it highly enough.

Pete's Auto Body

3.6

(5 reviews)

Waited 6 months to get car repaired and then when I picked it up the owner was extremely rude and…read morewas cussing at me. Between the wait time and the owners actions I will never deal with this establishment again.

I had to have a bumper be reattached to my car for $75. It was quickly repaired, and I couldn't get…read morea ride until the next day so they told me it was no big deal. My car was even washed, honest and fast!

Metro 25

4.8

I'm a woman in her sixties. I know nothing about cars. But at Metro 25 , I feel respected. They…read moreare cordial, they explain things well. They are patient with my questions. They are on time with appointments and keep me. informed. Their technicians are thorough. Their waiting area could be improved .... But it's ok! I like them!

This place delivers traditional old-school service. It had been a number of years since andy many…read morecars since I last purchased tires at this business. I am now wondering why. I purchase tires regularly as a result of my high-mileage driving. This particular car is on its fourth set of tires. They most recent set was purchased from a well known chain with a lot of commercials bragging about low prices. Well I am here to say that chain does not compare to the customer service and quality tire I purchased from this Metro 25 franchise. My tires were ordered over the phone and an appointment made to install them the same day. (My tires aren't a common size.) I arrived on time for my appointment and about 1-hr later I was on my way with new tires installed. There was no upselling, much appreciated. Waiting area isn't beautiful, but it was large with plenty of room to move around with other waiting customers. No frills, so bring your own coffee and entertainment if you plan to wait on your car. I would highly recommend this business to friends and clients. They have earned all of my future automotive service needs.

Dj's Automotive Center

4.9

(10 reviews)

Great local auto repair shop. The person I perceive to be the owner or manager is great -…read morecommunicative, friendly, and fair. Got wheel bearings replaced at a fair price and as promised. Several people in my workplace recommended Dj's as I recently moved here - reputation in a small town is everything and this place has earned a good reputation. I will absolutely be a repeat customer when I need work done on my car. Way better than the Subaru dealership I had been previously using.

New to area and needed a vehicle service center. We were directed to DJ's. Good choice for us…read more Easy to communicate with, cordial, and fair. Have had a number of services performed and well done. Fair, in that we came in to have a job done and they found it was something simple. Fixed the problem at no charge. Good, honest people. Thanks for making our return to Michigan a good one!

Dagwood's Auto Repair