I work for a large manufacturing plant that requires a DR's note if more than two days of work are…read moremissed so I called this facility. I explained the situation and made it clear that I was feeling much better but couldn't return to work without a note that excused the previous four days absence. They made it sound like they could do that but I would need to come in. I did that. Only after my appointment, did they tell me that they could only write the note for the previous day. This means that I would have had to see them at least twice to fulfill my work requirement. If they had been honest with me in the beginning, I would have chosen another provider. If you are in this situation, you need to get care elsewhere!

1/11/23 This started when my husband had to go for a…read morepreemployment physical and then skin test in November. We called, set the appointment, we're told the time and how much it would cost. We arrive, he goes in , gets his physical, pays and we leave, they wouldn't give him two copies so we had to go elsewhere to make another copy, after paying them for this. A month later we get a bill for an office visit and a tab skin test, stating we paid a portion and owe the rest. I tried to call and get this worked out and called corporate office and spoke to someone who calls himself jetson. Not only was he rude, he didn't understand that an office visit was never performed and for him to dig his heels in and tell me it was was medical fraud. He told me to report him. So I I did. I reported the visit to the office of the inspector general, the office of Medicare and Medicaid and the fbi. Not all because of what jetson said, but the 3 bills and more conversations with people. So jetson changes the code and the charge, we don't owe as much now...but they still are charging extra codes when you walk out of the building, imagine what they are doing to insurance bills. The lady at the front desk told me to be quiet and she was glad I had time to keep calling about this bill. That was what made me decide that this is absolute FRAUD, I was told if I didn't pay the bill they would just charge my card because my husband signed the form allowing them to do that, he said he thought he was signing permission to treat. BEWARE these people are committing medical fraud on self pay and health insurance and then becoming extremely defensive and combative when you call them out on it. In the event the you need to report them The office of the inspector general, the office of Medicare and Medicaid and the FBI all have medical fraud units, easily found with a google search. Update~ called another clinic to get help regional managers number, I figured they would want to know that not only are customer service skills lacking, this is dishonest and illegal. After 5 minutes on hold I'm told I can't have that name or number, they will take mine and call me back....still waiting.... So why can't I have the name or number of regional management? I think I'll call the hospital to find out and update my review again later. Update - went to the corporate website and they also would not give me info, I was able to type out a formal complaint that when I clicked send I wasn't sure if it sent or if it disappeared. Still waiting.....

I have been a patient at cross Roads for 6 years maybe more…read more Not all PCP's are the same. When I first started going to Cross Roads in Greenbrier. I had a pcp Rachel Apple. I liked her. But 1 year later Ms.Apple left and DK took her place. I am using initials out of respect. I have put up with DK for 4years. But you know when you are getting anywhere with better health. It's time to change pcp's. Several people from my church also left because of DK,'s lack of doctrine. But I didn't give up on Crossroads. By God's grace. I was in really bad pain in my knees. I was seen by Ms.Paula this woman knew how much pain I was in a took care of me.. Ms.Paula did more for me than DK has did for the past 4 years. I now have a new pcp. Ms.Paula and I couldn't be happier. Don't give up on Crossroads. Just ask for different pcp. Ms.Paula and her crew I give them a 10​

A great establishment to our area! Crossroads urgent care has fabulous hours and reasonable prices…read more Why travel all the way to the ER and pay ridiculous prices when you can stay in town for cheap! Also not only an urgent care walk in but you can make appointments there! 10/10 recommend Crossroads!

The receptionist was lazy, and she had a bad attitude as if we were interrupting her from…read morescrolling. The MA was inefficient in her care. The PA was a little nicer, but we had to suggest things to look into. They did not have the supplies needed for the machine. They admitted they were low on supplies weeks ago. I would never recommend anyone visit here for any diagnosis.

Extremely fast! I was in and out without an appointment in less than 30 minutes. The staff was very…read morepolite and friendly.

"Urgent" care, where appointments are just for fun!…read more Waitlisting- means your appointment is useless, but thanks for trying! If you cannot meet appointments, reduce those available or just make it 100% walk in.

They are never thorough, very generic when diagnosing, always inconsistent Even had a nurse that…read morereeked of cigarettes!!! Worst experience, unprofessional staff. Dont waste your time going there EVER!!

Yes! Open for walking in this Saturday of a long holiday weekend! July 4th weekend was pretty low…read morekey for us. My son needed immediate care and I could not wait until Monday to see his primary pediatrician. Plus, we are new to this area and this clinic was very close to the hotel we're staying for the week! From walking in, checking in to seeing the nurse and doc and walking out after seeing the doctor, the whole experience was top notch! I felt like they cared for my son (& addressed all of my concerns). Fast forward to yesterday and today, I did not hesitate to take him back here for an injury to his finger and fever. In a pinch, you can make an appointment and check in online. Then, when ready, you get a text to go inside and avoid waiting in the waiting area. I did walk in and sit to wait to get him, but it was not long at all. Maybe 5 minutes, then into the triage room, and another 5-10 minutes in the exam room to see the doctor. Great bedside manner and excellent with young kiddos! I must give a shout out to Ms. Dixon, PA, PA-C for her candid responses to my intrusive questioning. Haha. Also, thanks to Dr. Spencer for also being gentle with my little guy. He confirmed an ear infection ... how often does an ear infection have to occur for it to be "recurring" and "chronic"?! I forgot to ask the doctor because I was just so happy to get my little one diagnosed and start meds to heal the infection. Too bad they don't have primary Pediatricians at this location. It is a definite go-to clinic for our family.

We had COVID symptoms so I looked for a place to go. Found this Urgent Care on Yelp and called…read morethem. They said "walk ins only". Went the next morning at 9am, checked in, filled out brief questionnaire, waited about 10 minutes and was seen by nurse and doctor. We were in and out in an hour. Friendly staff and efficient. We had COVID and they sent a Rx down the road to a Walmart (we were on vacation from out of town) got our meds and were on our way.

I feel terrible writing a bad review but people should be warned to do their research prior, not…read moreafter getting a huge bill in the mail months later. I went in because I wasn't feeing good and hoped to get a medication to relieve terrible cold symptoms. They quickly tested for covid, strep and flu which were all negative. It was then suggested that those aren't thorough enough and they could take another swab and send to their lab which would be ready the next day. I asked about cost which the provider said she wasn't sure (big surprise) but wouldn't be much and insurance should cover it anyway. First of all it was close to 3 days before I got results and was already feeling better at that point. When I called to get an update after 48 hours I was told it could take up to 72 hours. So that was the first miscommunication. The second and worst is that the lab they sent to are 3rd party...not their lab as I was told. They have no ties to the billing and just hand you off to them to bill you whatever they see fit. They ran an insane amount of completely unnecessary tests that $1214.05. Insurance does not cover these tests because they found them to be medically unnecessary, which they were. I am assuming that instead of spending the time to decide exactly what tests should have been requested based on my specific case they chose to send a free for all and have them test for everything under the sun. I had request to have the break down of the bill sent to me (not easy) and then research what each test meant and understand the codes. I won't go into too much detail on my finding except to say that 90% of the tests should not have been done and some were billed/coded to be redundant resulting in excess charges. While I find the billing practices of the lab (Phase 2 Labs) unethical, I also hold Physicians Urgent Care responsible for lack of disclosure and overall careless in their testing practices. My advice is to take the time to ask more thorough questions when they offer to send any testing off to the labs. Mainly what exactly are the tests and why they are suggesting them. Maybe that will give them pause to think that maybe each test that their patients will be charged for should be applicable to the person.

I scheduled what I believed to be a routine physical exam, which should have been fully covered by…read moremy insurance. Instead, the doctor's office coded the visit as "establishing care," resulting in my insurance only covering half of the cost. At no point did anyone in the office explain that this change in coding would lead to additional charges. When I checked in, the receptionist even took my credit card information and assured me it would not be charged since the visit should be covered. Later, I received a surprise bill anyway. When I called their billing support team for clarification, they offered no help and made no effort to resolve the issue. This lack of transparency and accountability -- from the front desk to billing -- left me feeling misled and frustrated. Patients deserve clear communication about costs and honest assistance when problems arise, but this office failed on both fronts.

I love this doctor for many reasons. If not for Dr Shannah Steel this county would be without an…read moreemergency department. she is a veteran. She will spend as much time as you need when you see her. So many doctors practically say "ok your 15 minutes are up-get out" If you want a great doctor who will see you through any illness, who can treat you and your children this is the doctor for you. This is why she has been my doctor for 13 years

I'm only giving one star because I can't give less! I'm not sure what is going on in this office…read morebut it is definitely a problem. It took 9 calls and two weeks to get a prescription filled that I cannot live without. Then they called it in to the wrong pharmacy. I called to get a second prescription filled and repeatedly told them the correct pharmacy. This time it did called in but again to the WRONG pharmacy!!! When I told them what had happened their was no apology at all just the blame game. The person I was speaking to tried to blame it on other staff members. I will never go back to this place. I enjoyed the NP I was seeing but when I sent her a text about what was happening she did not reply. If you are at all concerned about getting quality healthcare DO NOT go to this office.

Was in town for a high school graduation and had to come here because of a bad cough and fever…read more Very nice, modern facility with a welcoming lobby. Very easy to make an appointment on line. Arrived a few minutes late but was not an issue. Receptionists were very nice and informative. Got in to a patient's room within 5 minutes of checking in and completing two pages of paperwork. The nurse practitioner was very thorough and took down my symptoms and history. Dr Bloom came in about 20 minutes later. He was informative, pleasant, and thorough. Prescribed a decongestant and gave a recommendation on a OTC expectorant to take. Very happy overall with the experience.

Fantastic place to get blood labs drawn. Really professional staff and very friendly.read more

Not sure if they know exactly what they are doing??? I went there to get my ears cleaned out. Left…read moreear was ok right ear less hearing. After 3 ladies spent about an hour squirting water in my ear and all over me the last one said that's all we can do. Left there like I was at a water park, left ear now completely closed ( cannot hear out of it) and the right ear the same. When you go to these places you go for help , you don't expect them to make matters worse. I think a veterinarian could have done better!!

I went to have some stitches removed. The doctor of the day was so incredibly caring and patient…read more Some of the stitches were embedded. She was so careful in getting them out. I would definitely use this urgent care again.