The Springfield Ambulance Service brought me to the ER since I was feeling very ill while shopping…read moreat Goodwill. I nearly passed out. I spent a good deal of time in the Bathroom(one can imagine) but was too weak to get up. The ambulance workers were wonderful and I felt I was in great hands. When I arrived in the ER I was met with gentleness and kindness. Immediately seen by a wonderful group of medical people. They worked quickly and efficiently to get testing done so that I could get diagnosed. No matter what was asked by me they were always close by to help. Words can not express my thankfulness. These people are a great part of this hospital. The ER is your front door and if these people come across rushed or rude it can make a stay rememberable to not return there. Thank you to the Ambulance crew whom I remember no names presently, and thank you ER personal for all you have done to make me feel better! Troy,,Gina and Holly all RNs. Dr. Mary Kate Jordan, Renee in CAT scan and the registrar whose name I don't remember as well. I love you guys and thank you for your continued dedication.

Just a terrible place overall . Been coming here since I was a kid and they are NO help . They will…read moremake you sound like you're crazy before they will actually try and find out what's wrong with you .

I do not recommend. I visited this location for a Dermatologist appt and provided my insurance. I…read morereceived a bill dated 01/08/2024 received it in the mail 01/13/2024. A staff took it upon them self to save my card information, remove my insurance and bill my card (1/15/2024) without my consent or approval. I went to the location to discuss and dispute this but a different lady stated she didn't see my paperwork, my insurance information or she didn't see how they charged my account so fast and I just received the statement. I was told to call the 1-844 billing department. I have been calling for (3) days and cannot reach anyone on the phone! I am extremely upset. Do not go here, very unorganized.

Charged a $50 no show fee despite being logged in for the appointment for over an hour. They…read moreadmitted the person checking me in forgot to check a box. Called billing and forced to leave a voicemail and has been 2 weeks with no call back.

I love this doctor for many reasons. If not for Dr Shannah Steel this county would be without an…read moreemergency department. she is a veteran. She will spend as much time as you need when you see her. So many doctors practically say "ok your 15 minutes are up-get out" If you want a great doctor who will see you through any illness, who can treat you and your children this is the doctor for you. This is why she has been my doctor for 13 years

I'm only giving one star because I can't give less! I'm not sure what is going on in this office…read morebut it is definitely a problem. It took 9 calls and two weeks to get a prescription filled that I cannot live without. Then they called it in to the wrong pharmacy. I called to get a second prescription filled and repeatedly told them the correct pharmacy. This time it did called in but again to the WRONG pharmacy!!! When I told them what had happened their was no apology at all just the blame game. The person I was speaking to tried to blame it on other staff members. I will never go back to this place. I enjoyed the NP I was seeing but when I sent her a text about what was happening she did not reply. If you are at all concerned about getting quality healthcare DO NOT go to this office.

I work for a large manufacturing plant that requires a DR's note if more than two days of work are…read moremissed so I called this facility. I explained the situation and made it clear that I was feeling much better but couldn't return to work without a note that excused the previous four days absence. They made it sound like they could do that but I would need to come in. I did that. Only after my appointment, did they tell me that they could only write the note for the previous day. This means that I would have had to see them at least twice to fulfill my work requirement. If they had been honest with me in the beginning, I would have chosen another provider. If you are in this situation, you need to get care elsewhere!

1/11/23 This started when my husband had to go for a…read morepreemployment physical and then skin test in November. We called, set the appointment, we're told the time and how much it would cost. We arrive, he goes in , gets his physical, pays and we leave, they wouldn't give him two copies so we had to go elsewhere to make another copy, after paying them for this. A month later we get a bill for an office visit and a tab skin test, stating we paid a portion and owe the rest. I tried to call and get this worked out and called corporate office and spoke to someone who calls himself jetson. Not only was he rude, he didn't understand that an office visit was never performed and for him to dig his heels in and tell me it was was medical fraud. He told me to report him. So I I did. I reported the visit to the office of the inspector general, the office of Medicare and Medicaid and the fbi. Not all because of what jetson said, but the 3 bills and more conversations with people. So jetson changes the code and the charge, we don't owe as much now...but they still are charging extra codes when you walk out of the building, imagine what they are doing to insurance bills. The lady at the front desk told me to be quiet and she was glad I had time to keep calling about this bill. That was what made me decide that this is absolute FRAUD, I was told if I didn't pay the bill they would just charge my card because my husband signed the form allowing them to do that, he said he thought he was signing permission to treat. BEWARE these people are committing medical fraud on self pay and health insurance and then becoming extremely defensive and combative when you call them out on it. In the event the you need to report them The office of the inspector general, the office of Medicare and Medicaid and the FBI all have medical fraud units, easily found with a google search. Update~ called another clinic to get help regional managers number, I figured they would want to know that not only are customer service skills lacking, this is dishonest and illegal. After 5 minutes on hold I'm told I can't have that name or number, they will take mine and call me back....still waiting.... So why can't I have the name or number of regional management? I think I'll call the hospital to find out and update my review again later. Update - went to the corporate website and they also would not give me info, I was able to type out a formal complaint that when I clicked send I wasn't sure if it sent or if it disappeared. Still waiting.....

I have been a patient, for probably 20+ years. I have tried over and over, to call about an…read moreappointment, a all I get is the run around! It's pathetic! No one will answer the phone! What the Hell? If I ran my business the way they do, I would go out of business! It's really, pathetic!!!

I love this place!!!! I have to get allergy shots..... Katrina, Tyler and the others make it do…read moreeasy, fast and painless!!!! well almost, it IS a shot, with a NEEDLE!! LOL!!! I have also been in for other illnesses, and every time they are wonderful!!!!

Amazing staff who clearly have mastered both compassionate care and competency to serve their…read morecommunity. Excellent resources for a community hospital. Disappointed, however, in the underutilization of AP Providers-an essential element in maintaining high quality care in smaller communities. It seems a bit provincial to not embrace highly trained and effective practitioners to help stretch resources and improve patient care. Overall, amazing little gem of a hospital surrounded by quite a few weeds. I would take my family here (and have) in an emergency because I trust the level of care I have received and I have witnessed.