Formal Complaint Regarding Unprofessional and Abusive Treatment of Customers and Elderly…read moreIndividuals I am an Uber driver and am filing this formal complaint regarding an extremely disturbing interaction that occurred while I was assisting two elderly individuals at your facility III South Fulton located on Bucknell Rd. When I arrived at the gate, the young lady working there was already engaged in an argument with another customer. That customer requested to speak with a supervisor, and the young lady stated that she was the supervisor. Throughout the interaction, she was rude, condescending, and dismissive. I asked a simple question and received an answer. I then remained in place briefly because I was transporting two elderly individuals and wanted to determine whether they needed additional assistance before having them exit my vehicle in the heat. The situation escalated when a young man went to retrieve the elderly couple's vehicle. The young lady abruptly and rudely stated, "You're going to have to move your car." I calmly responded that I already understood that and was simply waiting to determine whether I needed to assist the elderly couple. At that point, she became visibly upset, mumbled under her breath, and proceeded to call me a "stupid bitch." This behavior was completely unprovoked, unprofessional, and unacceptable. When the gentleman returned, instead of helping de-escalate the situation, he joined her in antagonizing and disrespecting me, even after I repeatedly explained that I understood I would need to move my vehicle. What neither employee seemed capable of understanding was that two things could happen at the same time: I could move my vehicle and also ensure that two vulnerable elderly individuals were safely assisted. Both employees displayed explosive tempers, impatience, and an inability to communicate respectfully with customers. It was apparent from their interactions with both myself and the customer before me that they lacked the temperament and professionalism necessary to work in customer service. The customer who was there before me later discovered that the young lady was not actually a supervisor despite representing herself as one. Additionally, when asked for her name, she provided the name of the road where the company is located, "Bucknell," as her last name. This deceptive behavior gives the appearance that she intentionally provides false information to prevent customers from filing complaints. Even more concerning, two elderly individuals were left standing on gravel while using a walker and a cane. The elderly woman slipped on the gravel during this ordeal. The elderly woman suffers from early dementia and had forgotten about the vehicle payment. Her daughter had already paid all fees and has assumed responsibility for the payments. The daughter, who arranged the Uber transportation for her parents, was on yhe phone listening to the entire incident and also contacted your corporate office before this incident and spoke with Mandolin and Megan, who was identified as a manager. She explained the rude and unprofessional treatment, particularly toward elderly customers. Unfortunately, there appears to have been absolutely no effort to address or correct this behavior. To make matters worse, the elderly woman involved is retired law enforcement and deserves to be treated with dignity and respect, as does every customer who enters your facility. No customer should ever be called derogatory names, subjected to aggressive behavior, deceived regarding employee identities, or witness elderly individuals being treated with such disregard and indifference. We expect a thorough investigation into this matter, appropriate corrective action, and a response addressing how your company intends to ensure that no other customer--especially elderly and vulnerable individuals--is subjected to this type of treatment again. We will continue pursuing this complaint until it is properly heard and resolved.

Tow truck driver arrived within 30 mins as quoted. He was very pleasant and professional. The rate…read morewas fair and reasonable. They called me to inform me that my car safely arrived at auto shop. I appreciated their quick arrival and communication. I will certainly call them again.

My tire was leaking air and I took it to my local Lexus dealership and they said they didn't see…read moreanything. I contacted R&R Transport and he was able to find this microscopic nail that made its way into my tire, pull it out and then plug my tire.

Got charged 296.00 for no service. Scammed after cancelling an being jerked around for one hr an…read morehalf. Middle eastern person talked to was impossible to understand. My. Bank has filed fraud charges against them an currently filing charges with atlanta BBB. This company has many red flags. If you want to be ripped off. Use these theives. Otherwise beware or choose to be scammed!!!

Although I wasn't able to use their towing service in the end, I really appreciate their prompt…read moreresponse to my quote request & their professionalism. I will definitely keep their information in case I have need in thd future.

Pristine mobile mechanic was AWESOME. I could not have been more impressed. He was on time. He was…read morefully prepared. He was a pleasant person to talk to. He did his work with what seemed to me, great precision. He was quick and my vehicle is running just the way I want. I am thankful to Yelp for finding him for me. I will quickly use this business again. HIGHLY recommended! His requested price was the best.

I was in need of tire repair services for I had a sudden flat tire. I called this company for the…read moreservice and was quoted 189.99 for the service. upon the service almost finishing, they raised the price to 240 dollars with these added fees and I was forced to pay it. Fees that were not agreed upon before service. This is not how you do business, being transparent with the customer is important. i do not recommend this company unless you're in an emergency situation and be prepared to pay additional costs. Upon calling to express my dissatisfaction no accommodations were made on behalf of the business because of their wrong doings. all though the company arrived to me in a timely fashion , my over all experience is a 2/10 I do not recommend.

On a rainy night, he showed up promptly and quickly change my tire! Hit a pothole and it instantly…read moreflatten my tire!!

Just got my car dropped off and when I looked the driver side tire has a whole tear in it, I'm…read moremissing a front vent cover and my front bumper looks like it's about to come off. I called said they would get back to me and never did

Had a great experience and professional encounter with both the reception dispatcher and the tow…read moredriver. Definitely helped me out of a tough situation with transferring my disabled car from a pull along to a tow truck by winching it off the pull along to a parking spot. Knowledgeable driver and quick response was an overall positive and helpful experience. Sorry I forgot y'all names and sorry for the delay in my review. Thank you kindly for the assistance and more importantly the professionalism.

Wesley was great He was on time and was all about the business. He got my vehicle to the shop and…read morethey called me to let me know it was there. I love promptness and professionalism, and he fulfilled both. I would definitely recommend this business and would use again should the need arise!

Great service! I was in need and he definitely came to my rescue! Great prices as well!read more

Excellent service and professional installation. They…read moreinstalled the trailer lights quickly and did a very clean job. Everything works perfectly, and they took the time to make sure everything was properly secured and tested. Very friendly, honest, and knowledgeable. I highly recommend them for any trailer electrical work. Great experience from start to finish. Excelente servicio e instalación profesional. Instalaron las luces del tráiler rápido y con un trabajo muy limpio. Todo funciona perfectamente y se tomaron el tiempo para asegurar y probar todo correctamente. Muy amables, honestos y profesionales. Los recomiendo totalmente para cualquier trabajo eléctrico de tráiler. Gran experiencia de principio a fin.

Mike installed a GenY pinbox on my 5th wheel last week. Great service, speedy install and billed…read moreexactly as it was quoted. I appreciate the service and this hometown business. Jon N.