I recently purchased (via auction) 2 items advertised as new and unopened. The items were supposed to be raised garden beds. When I went to pick the items up, they were not as described. The description stated they were 17 (seventeen) inches tall by 8 FEET. They were actually 7 inches tall. They were also missing over half of the panels. After arguing with me, threatening to ban me, they finally agreed to the written terms that they showed me stating new items can be returned. However, when they went to process the return, I was only getting credit for one of the items and they were only giving me credit for the sale price not sales tax which was paid. I was told they had to reach out to their corporate office. They refused to give me any type of written documentation regarding my return. They expected me to just leave their facility based on their word of refunding me $126.00. When I asked if the manager would at least write some type of note on my receipt, she refused and asked me to leave immediately. I was not rude, I didn't raise my voice nor curse. I just simply wanted a refund since the item was not as described. The manager even got a ruler out and measured the items. She agreed that the items weren't as described but was still balking on the refund. read more
