I have had two bad experiences at West Coat Imaging. The first was when I had a x-ray of my chest…read moreand clavicle and no fracture of the clavicle was reported. I asked for another x-ray and the report said I had a fractured clavicle which had not changed since the first x-ray which did not report it. If I did not have the second x-ray my Dr would have missed my fractured clavicle. When they did the second x-ray, the technician said I did not need to have my shoulder x-rayed again and I said that was okay, but when I went out front they wanted me to sign a form saying I had refused to have the shoulder x-ray which I had not.

Receptionist was on a personal call and didn't look up for 5 minutes, though I was the only client…read more Technician hurt my hand positioning it and missed the tiny broken bone in my hand, later diagnosed at the hospital. Do not recommend

I called in the morning to book an appointment for my family and was pleasantly surprised to get in…read morethe same afternoon--no requisition needed. The receptionist was incredibly kind and helpful. Despite my multiple phone calls, she remained patient and took the time to clearly explain each step of the process. The sonographer was also very thorough and took the time to explain everything in detail during the exam. I also appreciated that companions were not only allowed but warmly welcomed. Overall, it was a smooth, professional, and genuinely caring experience.

I use Vancouver Ultrasound for several years already, since i got to know about it's existing…read more They are always unsurpassed. I wish all our Vancouver health care and government would work with such quality.... The Vancouver Ultrasound's the highest quality of ultrasound performance, always quick respond with both bookings and sending the results, very sincerily kind approach in comunication are really touching. God bless you, guys. Hats down.

Went to get my X-ray done as a walk-in few weeks ago. It was my first time getting an X-ray so I…read morewasn't sure how things would be like. I handed my Dr's order/request along with my health card to the lady. Now, there were 3 people behind the desk (2 front desk & 1 possibly a tech off duty), and they were laughing at the reason why I would need an X-ray. I felt quite bothered that I had the urge to explain, but the more they kept discussing about it & laughing. Honestly, I'm in the health field as well, and that kind of behavior was definitely not professional. Plus, why would you question my Dr's request? As I was called in, I was given a disposal gown, explained that I'd have to really pull on the tie to stretch it & then I was directed to a curtained change room. As I was opening the gown, I honestly thought I ripped it or didn't do it properly because the edges of the gown were quite stuck together & the tie also fell on the floor; which I had no idea it was detached. On my mind it was attached to the gown, like a normal gown. So I found that out when I stuck my head out & asked if I did it right & told her the tie fell. Then she explained that it's fine, I just have to really pull the tie to stretch it. It was a "oh my gosh! Like duhh!! " kind of moment. Inside the X-ray room, she was able to explain & guide me throughout the procedure, which I appreciate. Despite the unprofessional behaviour up at the front desk, I really appreciated the service with the X-ray. For that I'm giving 4 stars.

For a diagnostic lab it astonishes me that more people have not noted how comically inaccessible…read morethis place is to someone, like me, who is old, has a mobility/balance problem, arrives by cab and uses a walker. Surely there are others like me. One alights at the garage entrance, not at a front door with Heaven forbid elevators. There are golf carts (I am not making this up) available to drive the patient (and walker) up through the garage to the destination floor. That is just the beginning. After some twists and turns there is a looong corridor to walk before reaching the lab. Repeat to exit once the lab work is done. Then, down at the curb, you get to wait until an Uber driver succeeds in finding that particular Oakridge garage entrance. There were some absolutely lovely Garda people who let me sit under their awning, helped talking with lost drivers and finally went out into the street to guide the Uber. The lab people were helpful and professional, hence the three stars.

I don't know the other reviewers are complaining about. I found all of the staff to be quite…read morefriendly plus the wait time was minimal even though I was a walk in to get x-rays of my left foot. When the x-ray technician asked how I injured my foot, I explained that when I was heading to my bathroom in the dark, I kept forgetting about a big box in the hallway that I was shipping to a friend in the Philippines. On three different occasions I had bashed my bare foot on the corner of the box. To my surprise he asked was it a Balikbayan box? When I said yes, he said that's a very big shipping box and quite heavy when fully loaded. He was very thorough in getting images of my foot from numerous angles and it wasn't long before I was out of their office.

The worst center ever! I had a mammogram there a month ago…read more About a week later, I received a call from the clinic saying I needed to book another appointment for further testing -- both an ultrasound and a repeat mammogram. On the day of the appointment, I took half a day off work and rushed there by Uber, only to be told that I couldn't do the tests because they needed a requisition from my doctor. If a requisition was required, why did they call me and schedule the appointment in the first place? Later, a staff member approached me outside the office and explained that the appointment had been booked by mistake because the clerk was new and didn't have the right information. Still, during my first visit, the radiologist had clearly mentioned there was a high chance I'd need to repeat the test -- so this situation was entirely preventable. To make things worse, the staff member told me that since I also work, I should understand what it's like to make mistakes at the beginning of a job. Such a rude and unprofessional comment! This experience was incredibly frustrating. These people have zero respect for patients' time and emotional well-being, and they seem completely unaware of how stressful and anxious this kind of situation can be.

My husband and I decided to do a full body scan as a preventative measure. The reason being some…read moretests or medical consultations are delayed in our healthcare system in Canada, Booking an appointment was easy. Medical history is done online prior to your appointment. The facility has two MRI machines. A full body scan takes about 45mins. There are small private change rooms complete with phone chargers. Copies of results can be furnished to your family doctor if you wish. You can also request for a digital copy in a USB. Highly recommend.

My last visit was at their old location on W Broadway, so I was happy to see their new location…read morewas a lot easier to get to via transit. The waiting area is large and bright. There is a fancy coffee machine that brews various types of coffee, a selection of tea, apples, various individually packaged snacks - granola bars, kettle corn, trail mix, etc. Once inside, you are placed in an individual waiting room where you change and put on a set of Prenuvo scrubs. There is a tray for valuables, and charging cord for your cell phone (which I really appreciated) I did the full body scan last time, and it was pretty uncomfortable to lie there for that long. They've upgraded now - it feels like a bed now. I was so comfortable during my scan, I actually fell asleep. They also have this headset type thing that you can watch Netflix or YouTube on. Customer service is pretty good and quick to respond to any questions. Booking process is fast and easy, albeit due to the popularity, you may have to book quite far in advance.

***Update 11/7/22*** I returned to this downtown x-ray…read moreclinic for a quickie knee x-ray. Was here today, Monday, at around 11 am. As before, you don't need an appointment to be seen (they take walk-ins for x-rays, but you'll need an appt for bone density testing). Unlike last time, there was a 30 minute wait this time, with patients seated in the small waiting area and also standing outside the door. I was reminded of how clean yet sterile this place is. White hospital-like walls without any artwork or color. Basic metal chairs in the waiting room; nothing plush or designed for comfort. Clean, yes, but not inviting in any way. I was reminded of how cool and aloof the employees are here. There are two: the lady behind the front counter who does the scheduling and checks you in, and the man who is the radiology tech. Not once did either of these people look me in the eye, talk to me directly or smile in any way, shape or form. They were both robotic-like, in every way. It was particularly unnerving with the radiologist who actually positioned my knee properly for x-raying. To have someone actually touch you yet never look at you is especially disconcerting somehow. But the lady receptionist, too, never looked at me, yet still talked to me when I checked in, verified my info, took my ID to verify, etc. I have to say, I've never encountered such distant, disconnected staff in any medical practice or clinic ever in my 61 years. I am taking off one star from my previous review, not because of the impersonal patient care here, but because of the clinic's mask policy. There are signs everywhere, outside and in, saying that masks are mandatory in this clinic, and they even provide free masks for patients if you forget yours. I love this, and feel safer when everyone is wearing a mask in an indoor setting with no windows. So I was particularly surprised and dismayed when the lady at the front counter was maskless. I was there for 40-45 minutes and she never had one on or even nearby. This is the woman who is in contact with every patient who comes through the door, checks them in, handles their ID. She is the common denominator to every single person who enters the room. And she doesn't wear a mask. Go figure. Thankfully all of us patients complied with the posted mandatory mask policy. So at least there's that.

I arrived today at 2:45pm and was out by 3pm! Staff were very nice and efficient, I really…read moreappreciated them.

Attended this clinic for a pelvic ultra-sound which was ordered by my GP to be an external and…read moreinternal US. Technician for some reason did not do internal scan. Test results sent to my GP were incorrect causing a great deal of stress as the results indicated possibility of cancer. It was only after I requested the paper copy from my GP so I could try to locate a Gyno in Vancouver who could see me quickly, that I realized the stated measurement and radiologists wording did not make sense. This lead me to ask for a referral to a different US clinic only to find out that the reading of 33 mm should have been 3 mm. Careless typo that caused myself, friends and family un necessary stress for the last 2 weeks.

I am surprised that their other location closed. I came here for Laser Lipo a few years ago to lose…read moresome inches but also for heat theraphy for a chronic back ache due to a car accident. Prices were reasonable and they were very awesome and attentative.

Don't ever go to Som Visao ultrasound at 3195 Granville. After never receiving either of the 2…read moreemails promised from the receptionist, We arrived and were looking for the office in the building for over 15 mins. When we finally got ahold of the lady there she told us the suite was different from what was on the website since they moved 3 weeks ago. I then had to show her the pricing and promotions that were on the website because (I actually wanted to upgrade what I got and had left a message that she never checked) she knew absolutely nothing about the company she worked for. After all this she said there was only 2 mins left in my appointment and I'd have to come back later. Needless to say I will not be returning there and did not find out the gender of our baby today