No receptionist means asking any questions is overloading an entirely overworked staff of lab…read moretechs, some of whom are understandably crabby- but so am I and many other patients after waiting for 1-2 hours each

LabCorp - how are they even in business? Website says they perform tests, even states that…read moreappointments are not necessary and you can 'walk-in' but even when you do make an appointment, instead of contacting you to tell you they can't do what you need, they let you drive an hour +. We checked in at arrival and waited over 15mins in the car without anyone telling us they were ready for us and to come in. Nope. So we went inside. Guess what? They knew we were there, knew we had an appointment and had just decided to ignore us. We confirmed they knew we were there and the lady at the desk said "I've never done that and we don't do that here". Wait! What?! For context - "that" is a hair follicle test. The test is listed on their website and you have to select it in order to make the appointment. According to their website, this is a test they perform at the exact location I scheduled an appointment at (you sort locations based o service needed, so......). If all that was frustrating enough, she didn't even care enough to offer any assistance in figuring out how to get the testing done or which lab could help. Unbelievable. Completely unprofessional and a total waste of time, gas and energy.

This review is for the Horizon Lab at Banner North Hospital Fort Collins (Lady Moon address). My…read morewife had to have a blood draw and wanted to do it before work. When we arrived, the door to the blood draw office was wide open but no one was around. We waited, because we thought that maybe they had to take a specimen to the lab. After waiting app 5 minutes 2 employees went into the office. They were both carrying breakfast. Neither one of them acknowledged us. They called my wife and she made a comment about didn't think anyone was working. The receptionist made the comment, "well the door was open wasn't it?" My wife said the phlebotomist was very nice and professional. The other lady not so much. Though they did change after they learned my wife was a Banner employee and had been a supervisor in the lab at McKee Medical Center in Loveland. But that shouldn't matter. I would suggest if at all possible go to the Horizon draw center on Drake.

I personally had a great experience here. Was very worried for my test here but staff definitely…read morehelped with that. Pretty easy way of checking in which is helpful. The process of the test is pretty easy too. I think that the care was great. Got my results for my drug test within 24 hours which was very ideal.

If you value your time, your job prospects, or basic professionalism -- avoid Quest at all costs…read more I was ordered to complete a pre-employment drug test and showed up in good faith, only to sit for hours in their waiting room. After all that time, I was told they were "fully booked" and that I would need to schedule an appointment. The kicker? The next available appointments were a full week away -- which means I now have to delay starting my job for an entire week, costing me real income. This is not an isolated incident. They are notoriously slow to process results, and this level of mismanagement seems to be standard operating procedure. The staff made no effort to communicate the problem before wasting my time, and there was zero accountability. I will never use Quest Diagnostics again, and I strongly urge anyone reading this to take their business to a facility that respects people's time, livelihood, and basic dignity.

I used to frequent this location of Kaiser Northern Colorado but since they closed the pharmacy and…read moremoved Dr. Walsh, I hadn't been back in months. I visited yesterday to get some basic lab work done (they have an LPN who does bloodwork when needed but otherwise limited lab services). I was disappointed to see they closed the pharmacy months ago but haven't done anything new with the space. It looks like a construction zone for a poorly run healthcare facility, not like any other Kaiser location. I now visit the Harmony location for most needs since Dr. Walsh was moved there and it is the only Fort Collins location with an on-site pharmacy. However, it is very out of the way from CSU campus and Old Town and very odd to have a location with physicians but no pharmacy. I use the mail order pharmacy when I can but would not want to drive to another location to pick up a prescription following a doctor's appointment. The receptionist, James, is very kind and helpful and has been there a while, but his desk has been moved to the former pharmacy desk (in front of empty pharmacy shelving) which is pretty cheap looking. In addition, they only have 2 physicians at this location and don't seem to be adding more doctors or space. Perhaps Kaiser has a plan in place, but at the moment this location leaves much to be desired. I did find out that the old pharmacist was moved to Longmont and the old lab tech was moved to another Kaiser facility as well, which is good to hear. Kaiser Northern Colorado has a lot of logistical things to work out before it can become a mainstay in this region. It balks in comparison to the larger Kaiser regions and facilities.