If you enjoy bad dreams that don't end, getting taken advantage of, and hours on the phone look no further than Faulkner Volkswagen of Mechanicsburg. They have a large variety of people to help ensure maximum displeasure. Slimy Swamp creature finance people? Check. Inability to file paperwork correctly causing you to spend hours on the phone with credit organizations? Check. A useless general manager who tries hard but doesn't keep his word? Check. Techs who can't install even license plates correctly causing them to fall off after 3 weeks? Check. My sales guy was awesome, but the rest of the dealership experience has been a total nightmare to the point I kind of regret buying the car from them. They did come pick me up to buy a car from them a few hours away so I'll give them 1 star back for that but really, stay away. They're awful. read more

I had an extremely disappointing experience with this dealership. A senior citizen in my family was pressured into purchasing an expensive extended warranty that they neither wanted nor fully understood. The sales process felt rushed, and the warranty's cost and terms were not explained clearly enough for someone in their situation. When we later tried to get answers and resolve the issue, the dealership was unhelpful and unwilling to take responsibility. Instead of treating an older customer with patience and respect, they seemed far more interested in making an extra sale. I would strongly caution anyone--especially seniors or anyone helping an elderly family member--to carefully review every document before signing and think twice before agreeing to any add-on products. Based on our experience, I would not recommend this dealership. read more

First, we bought a 2023 VW Taos with Ervin being our sales person.   That's really only because that was the vehicle we had been looking at it and were happy with it.   It was a CPO vehicle with a little warranty left and a decent price.  That was probably all the positives. 1st getting to look at the vehicle is a ridiculously long process.  I get copying my driver license, but then having to answer a bunch of questions I didn't care about is painful.  I had to spend 10 minutes or whatever saying I don't care.   I didnt care about the color or anything.  I gave Ervin the exact models I wanted to look at, other than that I didn't care.  So from the time we got there till we could test drive the model I wanted to see and ended up buying was 45 minutes.  My wife went back into the car and was just done and wanted to leave.   I kept her waiting, but another minute or 2 we would have left.   Luckily we finally could test drive it and it was good enough.   2nd I told Ervin if we bought it, the front passenger doors had some spots I wanted scrubbed off, other than that I didn't even care if it was washed.   He said it wasn't a big deal.  Never the less when we got it, it was washed, but no one looked at the spots.  I rubbed off some with my fingers, but still some more when I get time to clean.  So clearly like the whole experience he was barely listening but not hearing me. 3rd I scheduled a purchase time, we were paying cash, gave Ervin all our information Friday even hoping it would be quick.  We got there a few minutes till 11, our time and told we had to wait for a few more people so it would be at least 30 minutes.   Supposedly Ervin got them to squeeze us in since we were going to be quick, but it still took a hour.   Then once done we had to wait for it to get gas, that's fine, but couldn't have been done sooner.   Then had to wait for it to get washed, maybe reverse order, but either way, if I known they were skipping the only external area I wanted clean, I would have said skip it and not waste my time.   4th It was finally time to leave, Ervin handed me the 1 key fob.   I wish he would have told us sooner because the car is for 2 - 16 year olds to share.   They both have to have a key to it so they can get into it before after school sports at possibly different times.   Also, only having 1 fob, what do we do if it gets broken or lost?   Now I have to contact service, I am guessing that's how I buy it. Then pay to get it programmed.  They were closed when we finally got the key Saturday so I knew we would have to wait to call service this week. 5th we got home, I went to put the paperwork in the glove box and it was full of trash.   Ketchup packets, a feather, and other junk.   Not just a little that could be missed, but it was pretty full.  The center console has a hair pin and a small bottle of something.   I feel the owner cleaned it out, but Faulkner did not even look. Ultimately, this was the worst car purchasing experience in my life.   I may go to another Faulkner in the future, not sure, but it will be a long time till I forget about the misery of Faulkner VW.   Even if it was just one or two or three bad things, I don't honestly remember one good thing about buying from Faulkner VW.    Also, they still haven't been able to get the VW remote access working since it was broken from before I bought it. This allows you to use an app to lock and unlock remotely from the app and more. That is all, I could nitpick more things too, but I don't want to seem like I am just complaining. read more

The price of our repair was $300 higher than we were quoted. We got no satisfaction when we complained about it, so we told the service manager that we would not be bringing the vehicle back. His response: "Have a nice life." He said this twice. If you go there, be prepared to be treated like they are doing you a favor by taking your money. read more

Worst dealership I've ever been too. Bring my Jetta in for oil change, tire rotation, and inspection. Tires were never rotated. Car fails inspection for one tire. Pushy service person we can put new tires on today for $1200. I declined. Also pushy salesman tries to push another $1500 worth of services that were not needed. Got the tires replaced for half that cost with top of the line tires. Go back in to get the inspection finished now that the tires are replaced. Now it's "you have to make an appointment and pay for a new inspection". 99% of other shops in the area will let you come back in if you corrected the problem. Not this dealership.... for them it's give me more money. read more

purchased a used vehicle and by far the worst experience I've had. set a date to purchase the vehicle since we live 5 hours away and was told everything would be ready to go. passenger window was not functional, vehicle was not aligned, and was not detailed. needless to say we didn't get to take it home that day. they did deliver the vehicle - only good thing, main issues fixed but still wasn't fully detailed as promised. I then mailed the vin verification 3 days after receiving the vehicle. called/texted multiple times per week trying to get ahold of Angel to get a status. it's been a month now and we did receive the license plate, but never heard back from faulkner. don't do business with these guys - too much of a headache. read more

they say they make it affordable but a payment over 600/month is hardly affordable. 10k in protection packages added to the total didn't help. xylon treatment in hindsight wasn't worth it. learned my lesson and will be leasing if I ever get this loan paid off. they make it so you leave the lot upside down if you finance. so much for truly recommending what's really best for the buyer. read more

Faulkner Volkswagen - 22 Tiguan SEL R-Line - Car Dealers Near Me - Mechanicsburg, Pennsylvania

Read everyone's comments before buying a car from this dealership! My wife's 2024 Atlas with less than 20k miles on the tires and they are junk because they never rotated them when I had the car serviced, which I paid for tire rotations. Also they do not top off any fluids and when changing the oil they put in the minimum amount so you will need at add oil before the next service. The car wash does a half ass job. Take pictures of your car also, because ours got scratched while having warranty work done. I'll follow up and let everyone know how the repair turns out. Most likely some mismatched touch up paint. Don't say you weren't warned! read more

Faulkner Volkswagen - Damaged - Car Dealers Near Me - Mechanicsburg, Pennsylvania

STAY AWAY! What a horrible dealership ! The sales staff and management are demanding arrogant and very unprofessional . Went there to Simply look at a used car and they demanded all my personal information before they would even show it to me I refused and said I just want to look at the car and possibly make them an offer I do not need their financing and I do not need to test drive the car at this time but if I was to test drive it I would give them my information . Long story short they threw me out of the dealership and refuse to sell me anything . What a bunch of power hungry clowns these guys are again stay away I'm sure that they would have not dealt on my the price of the vehicle or giving me any type of a fair deal ! Mr Faulkner should be embarrassed by this gang replace every single one of them for competent people . Stay away from this dealership if you value your time and money as other people have said I would have give them zero Stars if it was possible . I drove for an hour to look at the car in an hour to go home I will never recover those 2 hours of my life . Stay away stay away stay away Faulkner Volkswagen is the worst . read more

This is the worst dealership location that I have ever dealt with. I would not even give them 1 star because they don't even deserve that, but the site requires you to put at least 1 star. Being a military veteran and a car fanatic I have purchased 100s of cars over the last 45+ years so I have dealt with many different dealerships in many different states and this dealership is by far the worst unprofessional, dishonest, and disloyal dealership that I have ever dealt with. If I were the executive members of the Faulkner Auto Group I would be so embarrassed to even have the Faulkner name associated with this dealership location, because it truly discredits the Faulkner name. read more

DO NOT PURCHASE YOUR VEHICLE OR GET SERVICE AT FAULKNER VW!! I don't want anyone to experience what I went through! My google one star review is not visible on their site Oddly enough! I bought my vehicle, a brand new Volkswagen GTI Sport Manual, in 2017. Also, I loyally took my vehicle to Faulkner VW diligently for all service and maintenance tune ups until this last Monday, 2/17/25. Unfortunately, I had bad experiences there from the moment I signed the contract. I thought going to a dealership would bring me peace of mind and make me feel safe in my vehicle and for my family. However, this place is a STEALERSHIP and does not work with integrity and honesty. Multiple times where Faulkner VW had claimed to have rotated my tires and did not. Other issues where they rebuilt the clutch when I first bought the car since it squeaked, oil cap laying on the engine not placed back on, scratched my interior panel when placing inspection sticker on just to name a few serious issues I've dealt with. Too many issues to mention and I have all the invoices to prove it. There was even a Lemon law issue on a leaky door, where I had an attorney represent me and I got compensated. My car only had 44,800 miles when the clutch system suddenly went out. (Oddly, I had a Honda Civic prior to this for 14 years with 150,000 miles and never had the clutch replaced) I was on 114 (Hogestown Rd)when the gear wouldn't engage losing power and almost got rear ended. Luckily, I was not on I81 or in a cattle shoot where someone could have been seriously injured or killed. When I called Faulkner VW service advisors, they were not concerned with my well being nor my safety. However, I still got it towed to Faulkner VW since I've been loyal to them and they quoted me for $4.388.04 estimate! This quote was sent by a text message, which I still have on my phone, and not even the decency to call me and explain the situation directly. Also, I never got a call back from the Service Manager, Melanie Kuzma, nor the General Manager, Jim Collins, when I left messages. When I finally got through to Melanie she was only concerned in me paying the diagnostic invoice before Faulkner VW were to release the car to me. Also, she offered me an appraisal on my car, which I found very demeaning and unprofessional. Really?! I paid the $164 diagnostic invoice to get my car released to me since I never want Faulkner VW to work on my car ever again!! As a result, I got it towed to another shop, which they quoted me for less than half of Faulkner's quote. The mechanic confirmed it was the clutch system and said it was highly unusual for the clutch to go this early. I was the sole driver and no one drove my car except myself or anyone at Faulkner VW. Very interesting based on the history that I've had with VW Faulkner that my clutch went out all of a sudden prematurely! FAULKNER- TO BE UNSURE!!! I am going to file this with the Attorney General office of Consumer Affairs. I suggest anyone that has gone through something similar do the same on the link below: https://www.attorneygeneral.gov/submit-a-complaint/consumer-complaint/ #powerisinnumbers #goldenrule read more

They completely disappear after the sale. Once they get your signature/money you are no longer of any use to the sales staff. Last vehicle I will buy for this dealership. read more

Faulkner Volkswagen - 2024 Jetta SE - Car Dealers Near Me - Mechanicsburg, Pennsylvania

Lazy technicians don't top off fluids or wash the car, which can be forgiven, except that they also try and charge you for services they don't provide. If you're going there to get your tires rotated, mark them first. They'll come up with all sorts of silly excuses for why they've tried to rip you off then act like they're being magnanimous when they refund your money! Immigrants and women should be wary of their service department as they have very little respect for our intelligence. Faulkner service gets an F-. Absolutely inexcusable and reprehensible behavior. Dear Service department employee, he speaks 5 languages. How many do YOU speak? read more

Took my Tiguan in for the standard 40K maintenance today and had a great experience! I booked within 24 hours online and the folks I spoke with were all really nice and friendly. They also said they'd try to get it done within my requested timeframe and delivered on it. read more

Don't go here. Seriously. You'll regret it. bad service and miscommunication..........................................

2019 Jetta gli autobahn, 21xxx miles and the check engine light is on. Dealership rips people off,customer service was terrible and all they want out of you is more money not a good and smooth experience... zero stars if that were possible read more

This team of mechanics/technicians is seriously amazing! They saved my car battery from a horrible experience at Advanced Auto. Those who own Volkswagen cars probably understand first hand that they are manufactured differently and it can be challenging to install a new part of any sort (for your basic auto parts store). VW Mechanicsburg was prompt at replacing my entire computer system that was completely fried from the battery replacement at no cost to me and held the auto parts store financially responsible for the damages (once I provided proof of purchase and installation from my receipt) The office staff was reassuring and helpful that my car would be back to normal in 24 hours read more

I won't be back! I was interested in a vehicle that I saw on cargurus. I contacted the dealership and was assured that the vehicle was still available so I set up an appointment for the next morning. After driving two hours to get to the dealership, I arrived just in time to be informed that they were currently negotiating with other people on that suv. They even informed them of our presence to increase the pressure on them. They offered to give us some gas or bring in a vehicle from 100 miles away. No thank you! read more

There is an obvious lack of communication between the Sales Department and the Service Department. My daughter purchased a used Toyota from this dealership. It was promised for delivery, but first needed new tires and shocks. This took a week and they missed the target delivery date. She then told them she would take delivery a week later. She had an appointment on Monday at 9:30 AM to pick up the vehicle. She showed up on time and was told they took the car to Rahal Toyota for a recall. Another missed delivery date. It's like the left hand has no clue what the right hand is doing! Faulkner Volkswagen could clearly use some management consulting to get the operation working smoothly with a stronger interest in Customer Service and improved in intra-company communication. read more

Do not go to this car dealer! Tried to look at a used car and the A/C did not work well. We asked if the A/C could be looked at by their mechanic. The sales associate kept saying he would talk to the supervisor. The supervisor refused to do anything other then say try another used car. We had to walk away from a good car minus the a/c. VW you lost on a sale due to poor customer service and not listening to your customers. As advertised don't go to this dealer they do not care about you!!!!! read more

If you love your VW, consider other choices for service. My Tiguan was damaged by Faulkner while in for inspection. A half hearted repair attempt left me dissatisfied. I had to order a new wheel out of pocket to replace the wheel they admittedly damaged. Try Sutliff VW or Sun Motorcars Audi for responsible, respectable VW service. read more

In early February 2019 I called Faulkner to schedule an appointment for my 2010 VW Passat. I expressed the need for a loaner, Faulkner said it would have a loaner on Thursday and to bring my car in then. When I arrived Thursday Faulkner did not have a loaner, however, that is not my main issue with Faulkner. I have only serviced my Passat at VW Dealerships and prior to my appointment with Faulkner I recently had a new water pump installed at another VW Dealership. Faulkner sent me a video of the problems with my car and provided a proposal to fix it. Faulkner said it needed to install a new water pump. I explained to Faulkner that I recently had a new water pump installed and it should still be covered under warranty. Faulkner failed to recognize the warranty from another VW Dealership. I stated that I would rather get the pump put in for free under warranty, rather than pay for another water pump. Faulkner then charged me $100 for "labor." Apparently, sending me a video of my car constituted "labor" in the amount of $100. The $100 fee was never mentioned prior to me stating that I would be servicing my car at another Dealership because of the warranty. I was contacted by Faulkner's Customer Service Department and I expressed my issue of the unreasonable fee Faulkner charged, without notice, simply because I opted to take my car to another Dealership who would provide the water pump under warranty. After a heated discussion with Brian Price from Faulkner on or about February 15, Brian stated I would be refunded the $100 "labor" fee. On May 29, I still did not receive my refund so I contacted Brian Price. He apologized and said I should receive it within two (2) weeks. On June 19, I still did not receive my refund so I again contacted Brian Price. He apologized and said, "it appears there was a mix up processing your refund." I finally received my refund on June 24, about four (4) months after I was suppose to receive it. I would leave a one (1) star review but am leaving a two (2) star review because Faulkner did eventually refund my money. However, I will not be going back to Faulkner. read more

I purchased a Tiguan from them in April. One of the best buying experiences me & my wife have had in the last 20 years. Our salesman was Alex. Straight forward & professional. We drove an hour to pick up the car. No extra wait time. They were ready and guided us through a great buying experience. Highly recommend. read more

The sales person I had and the manager himself were not willing to negotiate a deal on a car I was looking and the sales guy walked off cuz he was mad and acted very unprofessional, as did the manager of the place. I tried to work out a deal and they were only willing to knock off $400. That's not negotiating!! The car was a 2015 with 80,000 miles on it. Thats too many miles for that year of car going into 2019 and they still didn't wanna work something out. Wouldn't even take off $1,000. I DO NOT recommend this place. And I have proof from an email that this car would have made them hit their "mid month goal" but still refused to work out a deal. They did not want to even hit their goal for this month. That's not very well workmanship at all read more

Complete rip offs! Being a person who helps run a business and works in the customer service industry everyday I am not one to leave a bad review, but save your money and go elsewhere. I have been taking my car here for years, even purchased the car through them... I was playing around with the idea of trading the car in over the winter. They offered me $1,000-1,200 less than every where else up the Carlisle Pike. Ever since then we felt as if we were being ripped off bringing the car here to be serviced. Today they gave me my estimate, before approving them to do the work I called all the other Volkswagen Dealerships in the area (ones my friends go to because they refuse to go to this one) they ran through all the parts and labor costs with me. I'll be receiving the same work for $750 cheaper somewhere else than what they quoted me here. I came in to pick my car up and expressed all of this to them and they told me "we are trying to help you but it's 7 hours of labor." I was upset and told them to save it and give me my keys and he then proceeded to tell me I owe him money for the estimate, I laughed tried to give my card and finally someone said just waive the fee. Wow glad you finally learned some customer service skills after all that. I will not be bringing my car back here, I am very disappointed in how all of this was handled. read more

Had a factory issue recall on my vehicle which needed service at the dealer. Scheduled the service two weeks in advance and provided my VIN, took a half day off work, drove an hour to the dealer and after 20 minutes and was informed they did not have the part they needed for the service. Called to schedule service for the next day and was told they could not fit me in their schedule. Site says customer first but not in my experience. read more

I paid over 4000 this year for car repair at this Faulkner Volkswagen. I was disappointed about the amounts of charges incurred and number of visits traveling to this location. As I remembered, I had car inspection done. Now, car inspection usually means the car will be good for a year without accident or repair. However, this is not the case for me. After inspection, my wheel felt off from the car and wheel came out to the opposite side of the road. That could have killed a person. Luckily, there was not a lot of cars in that time. I called towel truck, and the person charged a reasonable rate for picking up the car. When the car was at the dealer, I was told it would take sometimes fixing up the car. After repair was finished with multi-points inspections (the car should be good), couple weeks later, I cannot turn the car key to start up the car. I went to the dealership again and told them I would like to order a carpet mat in addition to the fixture. Again, Cory Jones, failed to listen to my requests from the first time and second visit. After a couple months later, my car had a served engine sign on. I took the dealership and told them the problems. They unreasonably charged me large sum of money and did not listen to my request of floor mat. The overall of my experience of this location is that I believe this dealership is scamming money. read more

Shauna is by far the best customer service advisor hands down! We always get the best of service every time!! The Batens read more

I just wanted to add to my prior review that the service department people at this location are top notch and keep in touch. Highly recommend that you get over to Faulkner VW as I can be a nit picky pita customer and they always treat me well!! Shauna in service is awesome and calls with updates and handles situations quickly. Simple issue needed resolved and they had a rental ready and everything for me! Look for Jodie in sales and Parker if your in the market for a VW read more

I purchased a new 2017 Passat in March 2017. The process was a bit long and arduous and my sales person played a few games. Unfortunately this entire disgruntled customer's business was lost for less than 100$. read more

I looked at the CARFAX they provided for a 2017 Subaru Outback 2.5i Limited vin:4S4BSANC5H3316883 it showed that a four wheel alignment had been performed at 1,894 miles, I found this odd. Faulkner should have also thought this was odd, as would anyone who knows anything about cars. The salesperson had said "It looks like the vehicle has had all of the recommended maintenance". I asked for documentation and was told "the only documentation I have is what's on the CARFAX". When I compared the CARFAX to the factory recommended maintenance, it became clear that some were missing. I would think that a dealership would do any services that couldn't be verified before selling a vehicle, so it would appear that Faulkner hasn't serviced this vehicle at all, since they don't have any documentation, just the CARFAX. I called the dealerships that had serviced the vehicle in question (listed on the CARFAX), to find out what services had been done on the vehicle. I discovered that the vehicle had been in two accidents that weren't reported to CARFAX, and had the grill shutter serviced twice, so it is possible there is damage to the cooling system/engine. Those were listed as "four wheel alignment" and "vehicle serviced" on the CARFAX report, but the factory recommended services weren't completed at those visits. I provided Faulkner and CARFAX with documentation of one of the accidents, the grill shutter replacements, and where they could get information about the second accident. I hope that Faulkner does the right thing and discloses all of this information to potential buyers. read more

Before being negative, I'll say a few positive things about Faulkner WV -They have a large selection of cars. -The salesman I bought from was pleasant. He read the owners manual for my car so that he could help explain any features if I needed help. Completely unnecessary, but a nice gesture. -They give you five different types of Starbucks coffees to choose from. Problem One: Communication I had nice speakers in my old car, and I forgot to take them out after buying a 2012 Honda Civic. Completely my fault. The next day, I ask if I can stop by and grab them. He says, sorry but as soon as I left the lot, I lost my opportunity. The car is junk, nobody is driving it again.This seems like it would be the tiniest opportunity to provide customer service, but whatever. A few days later I have an unrelated issue with the car I just bought, the dealer says he can't fix it but he says that I can come in Thursday to grab the speakers. At the time, this came off as a sort of crap bribe to me but I was happy. I come in Thursday, and the car is gone. Somebody tells me that if I wanted the speakers, I should have grabbed them the days directly after I dropped it off. Thanks for the advice. Problem Two: Trustworthiness The other problem I had with my experience was also minor, but speaks about Faulkner's customer service. Days after buying the car, I found out that one of the back windows doesn't work. It's barely an issue, but it makes me worry about the quality of the rest of the car. Did Falkner's autoshop do a bad job and just not see it? If they didn't see something this obvious, what else could they have missed? If they did see it, why wasn't it something that was mentioned to me? I ask if anything can be done to take care of it, and am told no. The car was sold as is. Before signing for the car, the sales manager explains Faulkner coverage. You pay a bit more but if an accepted type of problem comes up, they'll help fix it. At the time I didn't think much of it but on reflection, it feels a bit slimy. Pay us more. We'll fix the things that should have been fixed before we sold you the car. This is a dealership. I'm paying dealership prices. Why do I feel like I would get better customer service from a Craigslist seller? read more

After I talked to the shop manager they said it was not their fault and basically called me a lair. After that the General manger said that the money didn't matter to them but their reputation does. i had already written my review and basically held my money hostage until I took it down. Since you can't delete reviews, I did not get my money back. read more

Because I live more than an hour away and first wanted to compare prices from 8 dealerships, I called asking for a quote on buying vs leasing a new Jetta SE. Indira spoke to me on the phone, and within a half-hour provided me by email with exactly what I'd requested. She followed up by phone, sensing the email may have gone to my spam folder, and she was right. I was relieved to know that she hadn't forgotten me. I needed a few days to compare prices, and she wasn't pushy. She gave me space. Several days later, her office followed up. I very much appreciated this dealership's patience, followup, and professionalism. Indira is great to work with. read more

Awesome employees! My experience with them was great. They made my SUV purchase easy and stress free :)

I was very disappointed with the dealership's unwillingness to negotiate a cash deal for a new vehicle. The website disclosed a dealership discounted price for the vehicle we were interested in. Once the numbers were presented it was disclosed that the price represented on the website only was available to those willing to finance a vehicle (not disclosed). I was actually told they would increase the price quoted by $1500 if I did not do financing. We had no trade and were willing to pay cash for the vehicle and were told that made no difference to them in negotiating a price. I was utterly amazed and disappointed that they would take such a stance and allow an almost done deal to be lost over the fact that I only wanted to pay cash. Maybe I am a bit old school, but I truly thought with no trade to deal with and a cash paying customer I would have been treated with greater respect. read more

Fantastic experience, the staff made it a very easy process. Our sales person, Jordan, was very nice. She was patient with me, which is saying a lot because I had no idea what I wanted. She texted and called back and forth with me after we left and helped me get the best deal possible! Highly recommend them! read more

Like the truck, salesman and Financial salesman were professional...Sales manager almost ruined the deal with his arrogance, belligerence and unprofessional demeanor. Won't be going back there anytime soon. read more