When you leave in the morning not needing a new car and then suddenly that may be the best option it can be a little daunting. The service guys were terrific and gave me a lot of option. As the new car became the better decision for me, the sales team was great. No pressure, lots of options and very helpful in my decision making. This is my 3rd vehicle in 22 yrs from this dealer and I'll always go back! read more

DO NOT GET YOUR CAR SERVICED AT MAZDA! If you want to read the lengthy story about why feel free... I recently moved to PA and needed to get my Mazda serviced. I had been taking my car to a Mazda dealership in CO to get serviced for years so I figured I would do the same here. Being new to the state I also just got an emissions inspection done a few months ago (this will make sense as you read further). Dropped my car off to get serviced and they asked when I would need it by. I told them at least by the end of day which they said would be no problem since I dropped it off at 9:30am. During the service I get a text about the status of my car. I click on a link and watch the video from the mechanic. The mechanic says I have a slew of issues. His recommendations included my brakes needing to be replaced, spark plugs to be replaced, and most concerning was "front suspension control arm busing was completely torn, and rear frame mount is completely torn." I contacted the service department to go over pricing and it was astronomical how much all of this cost, over $3,700! The lady also mentioned to me that the arm busing and frame mount alone "would not pass emissions inspection in PA". Which was funny because my car passed a few months back which I told her. She seemed very concerned about this. I had also just gotten new spark plugs and told her this as well and she said it was only a recommendation. I was not comfortable getting all these repairs done so I told her I wanted just the oil change and filters done. She told me she would contact me once my car was ready. A few hours later and I still did not hear from her. I tried calling the number and received a voicemail saying she was not available. I left a text and got an auto response saying the same thing. I waited another hour and ended up getting a message that they were closed for the day. Never received any communication from the service department, no text (and we had been texting back and forth about my car all afternoon), no call, no voicemail. As a paying customer expecting to get their car done that day, without any communication about my car needing to stay longer, I was very frustrated. Next morning I called as soon as they opened. The same lady that helped me answered. I asked her why they did not contact me about my car. She seem dumbfounded by this and said she tried and thought she left me a message. I told her I got nothing and that I would be happy to show her my call history and text history with them. She didn't acknowledge that this was any fault of hers or whoever else was working on my car. I asked if my car was ready and she said yes. I went there a few hours later when my husband was able to step away from work to take me. When I walked in she finally apologized to me. She said she looked at their system to see why I didn't get anything and it apparently went down that afternoon. Yet they can't call their customers if their system is down. Seems like a lack of customer service. I didn't want to argue, seemed pointless, so I paid and left. Few weeks later I take my car to Hampden Auto to get a second opinion. One a few minutes of glancing at my car they said there was nothing wrong with the front suspension control arm bushing and nothing wrong with the rear frame mount. My brakes were worn but didn't need to be replaced right away. Over $3,700 dollars quoted by Mazda over absolutely NOTHING!!! This inspection made more sense considering the auto shop I got my emissions inspection done at said none of these issues existed either. I always expected a dealership to have higher service prices but to completely make up recommendations and not thoroughly inspect a car before sharing information with the customer is careless. On top of the lack of customer service, very disappointing. Go elsewhere for your car services. Updated comment to owner...Tried emailing you but the email bounced back. read more

I went in for an oil change and tire rotation, they did a visual inspection and found $6,000 dollars work that needed done and most needs done to pass inspection they said..Like Kendra's post on here I was surprised at the amount of things they found. I will be getting a 2nd opinion in a couple hours but to be fair I will comeback and post what I found out. I have to post a star rating to put this up so for now 3*................................... Here's the second part I got the second opinion and they told me nothing was wrong with the vehicle, boy did they piss me off, I will never go back there again. Next year I was going to get a new car, they have lost my business I will no longer buy a car from any of Beans dealerships. I just saved $6000...Boy sells must be down to have to rip people off....By the way that 3 star review I have up there is a ZERO now that I know the they were scamming me also PEP BOYS does the same thing. read more

Very pleased with the dealership and Sales consultant, Jim Smith. I was surprised at how many car dealers are using much lower pressure sales techniques than is completely different than the stereotypical perception. Jim was personable, eager to put in extra effort to make sure I was able to get what I wanted. I would highly recommend Jim and the dealership. read more

I think we all have our own feelings of car dealerships. First I needed a car and fast because of an accident. I first went to Faulkners on Grayson Rd. They were to have a Certified Preowned. I drove through 2 accidents and traffic jams to get there. They assured me they had the car. When I arrived they said they old the car and would sell me a new car for the same price. This is called bait and switch just trying to get you to the dealership They started out with a rough sheet and then the salesman left at Faulkners and came back with a clean sheet. I almost signed that night but glad I didn't They used the $500 Mazda was giving to customers to get down to that price and after my credit check had a loan for 2.94%. Now to Freysinger's I called them and told them exactly what I wanted a Mazda CX-5 touring with heated seats, navigation and the moon roof package. Skip Engle was my salesman and found a car at a Philadelphia dealership. He keep me abreast on when the car was going to be at the dealership. I was able to get the car at 0% APR and the new car purchase couldn't have been smother. I would recommend this dealership and am looking forward to great service from them. read more

Terrible business with salesmen that range from insulting to inept. Want to get told "no, you can't test drive that car, what about this one that's less sporty," by all means go here and talk to the men manning this dealership. What about people who answer "I want to drive a car with engine A and engine B" with "oh, don't worry, they drive the same". Such lazy people! I can only guess that the salesmen were all out to lunch and they asked their grandfathers to fill in for an hour without really filling them into what's going on. In short, stay far far away from this place. read more

Door says the showroom is open till 9 on weekdays but they close at 8. Once we got to go when they were open they were nice enough to let us drive a CX-5 with no real questions asked, very low pressure sales staff. read more

Sales team is nice. Some what helpful. Could be better. Service counter guys are nice. Techs well, I had my car in their shop enough times to have almost a brand new car. I feel like they just fixed it enough so I'd have to bring it back in another month or so. The last time it was in they replaced parts that required them to align the front end. It is plain to see that hasn't been done based on the tire wear. I couldn't understand why it was turning strange until talking to a friend of mine. Thanks for screwing me over and over. I'll probably never buy a car there again just because I never want to be taken for a ride by their service department. read more

Great family owned business. I have purchased my last 2 Mazda's from here. I would recommend this dealership to anyone. They sell a great product and the service is extremely friendly. I also received my first 3 oil changes free of charge and couldn't be happier! read more

This was our 1st car from this dealership and they were great to deal with. Bob was very low pressure and spent lots of time with us to make sure that we got the right car for us. We got a very good deal and the financing department was also low pressure. (They didn't push you on getting lots of additional warranties that you forget that you purchased!) I can't comment on the service department yet, but if they are as top notch as the sales department we will be back. read more