I was seen in here and while I was here I was ignored and they did not want to change my name to my…read morecorrect name and then when they did they did not want to give me my bracelet with name change also they tried multiple times giving me medicine that was not labeled and was unable to be scanned and they was not able to use the regular scan system on to get meds or labs that they use in the rest of the patients they went and got a smaller handheld thing to get me my medicine The nurses and doctor got mad that I refused the medication that was not labeled and it looked like thick clear jelly so I refused it and the.nurse called me a bitch

A few days ago, my wife & I went to the Primary Care Center due to her having a sinus infection…read more The center wasn't busy at all at the time -- we may have been the only patients there, but the wait times were way too long, especially the wait between seeing the nurse and when the nurse practitioner, Jody Carmony, came in to see her. During that appointment, neither the nurse nor the nurse practitioner were very thorough in the questions they asked my wife -- nothing about family history, for example. They seemed all too willing to accept my wife's best-guess of her condition -- sinus infection -- and roll with it. The nurse practitioner prescribed my wife an antibiotic and even offered to re-up her inhaler prescription when it was mentioned that she had asthma but hasn't had an inhaler for quite some time. That's when things went downhill. The prescriptions were never sent to our pharmacy, and when our pharmacy tried to call them, they were told by the switchboard that the clinic was closed. It wasn't til the next day that my wife was able to get ahold of the clinic again, but because the nurse practitioner wasn't there that day, they wouldn't send over her inhaler prescription and only reluctantly sent her antibiotic -- which ended up being different than the one we were told by the nurse practitioner that she'd get. I can only assume that there was no paper trail that the nurse practitioner would re-up the inhaler for anyone else at the clinic to find and go by. Flash forward a few days til today, and I'm a few days into the same symptoms my wife was having. So we again go to this clinic and were again the only patients there, it seemed. When we walked in, we didn't see anyone -- no intake clerk, nothing. It wasn't til I stood at the window and coughed that someone peeked out and came to the window to help me. This time, there were barely any waits, the nurse and nurse practitioner were much more thorough in the questions they asked of me. I can't remember if I had the same nurse as my wife had during the first part of the exam, but the same nurse practitioner saw me. She laughed upon seeing us back -- the tables having been turned with my wife sitting in the corner chair while I was up on the exam bed -- and she apologized over the confusion regarding my wife's inhaler (but didn't offer to make it right). She prescribed me an antibiotic, which I requested by given to me on paper rather than faxed over to alleviate any possibility of confusion this time, and in the course of the exam and mentioning how terrible my asthma was due to this illness, she offered to refill prescriptions for both my rescue and control inhalers. I declined. I was also ordered a chest x-ray, so after taking care of that next door at the hospital, we went to Walmart to get my medicine. After killing some time by shopping around, we went back over to the pharmacy; a few minutes after, I was told by one of the pharmacy techs that my prescription couldn't be filled because the nurse practitioner did not put the strength of the medicine and that they had already called the clinic & the Fayette Regional Health System switchboard a couple times, getting no answer at the clinic, despite them being open for another couple of hours. (As an aside, I'll say that while I was checking in, the intake clerk's phone rang, but it rang *very* quietly; if they weren't right at the phone, as the case was when we walked in, of course they wouldn't hear it to answer it.) Just prior to getting my prescription back to drive back across town to get it corrected, they connected with the clinic and were able to get it sorted. This resulted in the wait for my medicine taking twice as long, while I'm sitting miserably in the middle of a public place with a fever and chest pains from all of the congestion. Verdict: The Primary Care Center's staff are friendly and the place is clean. The room I was taken to for my examine had a white noise machine playing ocean sounds which was nice. But the fact that TWICE the nurse practitioner botched prescriptions (and given the chance to make it right by my wife when she saw her, she didn't) is what hurts its score. Enabling your patients to get the medicine they need as quickly as possible seems like it should be a priority to someone practicing medicine, and I can only hope that our experience -- even if it was a 2 for 2 failure... -- isn't one that others have had to face with them.