I had such high hopes for this place. Not only did I find a couple of cocktail/coffee tables I liked online, but they were in the "traditional" style of furniture that most places no longer offer. Anywhere. I was so excited because Fedde's seemed to cater to my style preference. When I called and spoke to one of the sales associates, she said to come in to view the furniture line, so I could at least see the furniture in person, although they did not have the coffee table itself. Fine.
The person with whom I had spoken on the phone was apparently on break when we got there, so another sales person "helped," and by that, I mean she told us to go walk around to see if we liked anything. When we were ready to speak with her, it took me about 10 minutes to catch her attention because she was too busy chatting with another co-worker. She could see me standing there, but her personal story was far more important to finish... as opposed to helping me, the customer. (I'm rolling my eyes right now.)
By the time she did acknowledge me, and I was allowed to tell her about this piece of furniture I wanted to see, it turns out the woman we initially spoke to over the phone confused the furniture lines. She "thought" there was a piece at the store we could view, but it turns out that was a DIFFERENT line with a similar name, and there were actually NO pieces in the store with the line I liked. Naturally. Still rolling my eyes, but now with disappointment added.
It gets better.
While we had been walking around, I found a lovely coffee table still in the traditional style, however, I was not enamored with the fake-looking attempt at wood grain stain. It looked quite sloppy and frankly, pieced together. I could have done better myself. It didn't have the natural look of long, sleek grains of wood... but more like a crosspatch quilt. Fine for a quilt but not for trying to pass off as a beautiful wood table. I didn't need a salesperson to explain what I could see with my eyes, but when she did try to explain it, she ended up making it worse. She clearly had NO idea, and she kept trying to explain why the solid wood (which it wasn't) was just following the natural grain (which it wasn't). The more she spoke, the more I told her otherwise, and each time, she'd try to backpedal and just made it worse..... and made me quite angry. She ultimately admitted that IF it had been solid wood, the price tag would have been far more expensive. That was the first honest thing she said. Thank goodness, she walked away, and so did we. What a waste of our time. They clearly don't know their furniture lines... or can't keep them straight... and nor do they appear to know the different kinds of wood furniture, either. read more