Best Customer Service Ever! Eloy. Edwind & Mitch; "ROCK!" Fast service, accommodating, patient and careful with the delivery. I was listened to and made to feel comfortable in every way from the first phone call to the perfect set up! I know during this pandemic a lot of places have been dropping off and not assisting with set up (information from family, friends and I called over a dozen places) well I was taken care of and didn't have to worry about a thing. I am a Veteran who has issues and all my worries were for nothing. I am so glad I found this great place. This company will be my go to from now on. read more

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If I could give 0 stars, I would. Gohar, who claims to have been in the furniture selling business for 20+ years has 0 customer service skills. She will "recommend" buying the most expensive item indicating that she is not pushy but when you push back, she throws a fit and screams. She also mentions that if you don't like the item, you could return it with "only" a 20% re-stocking fee which she indicates it as being "nothing" like people are picking money from trees. I have visited multiple furniture shops and by far, she has been the rudest person I've ever met. The quality of furniture they have at this shop is also terrible too. Please don't waste your time going here. read more

Worst customer service ever they sell me broken furniture and they don't want to fix it. Horrible don't buy anything from this store

I was scrambling looking for a bed for my little girl before our move, I'm so glad Eloy came to the rescue!!!! Truly wonderful service, I had inquired with him even a few weeks before and he wasn't pushy but so helpful. Got back to me with great timing on every step. Thank you!!! read more

Fifteen years ago I bought a couch here so when it was time to replace it I checked Living Spaces and Mathis Bros and a few others then came here and found exactly what I wanted at a cheaper price with better quality and extremely wonderful customer service from Dahlia and Allen. In a week and a half I got a phone call that they were ready to deliver . They sent my beautiful new couch with two of the nicest guys, Edwin and Mitch. They willingly moved my old couch out to the curb, brought the new one in and collected all the packing. They were out the door with arms full when I noticed it wasn't quite center and asked if they could come back in...No Problem...with a smile on their face they moved it a few inches and made me happy. Shop here...you won't be sorry read more

Furniture Town Plus - So happy with this . - Furniture Stores Near Me - Los Angeles, California

Allen, the sales Manager at Furniture town has always been so nice to me and my family. He also makes furniture so he can show you swatches with different colors. I really liked this one set as I walked in $1,400. Allen gave us a great price. It matches perfectly and measurements are perfect but just wasn't as comfy for everyday use. Since we always have friends and family we want them to be fluffy, not stiff. But I am sure anyone will find a perfect fit here. Plus ask for Allen he went beyond to help us with no pressure. read more

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They have everything you need for your home...verity is amazing. They carry all the great brands and have the best prices. Thank FTP for my bedroom and living room furniture...absolutely love it! Will be back when it's time to get my dining set. read more

Terrible customer service!!!! Lady screamed at me over the phone when I called to ask a question if they sell the piece of furniture I need. I called the number once and she screamed at me saying you need to stop calling and asking the same question... when i asked are you sure it's from the same number she said "No but another guy called and asked me the same question 3 times". Obviously this lady does not understand that multiple people/customers can have similar questions. read more

We've ordered furniture from this store many times but the last two times they screwed up our orders and the owners attitude was disgusting to say the least. Make sure to check every single piece when you get your order delivered because both times they didn't deliver the complete order and the owner Allen has the nerve to tell me that they don't have a way to check their records to see the original order history. I didn't keep my receipt because you would think in 2021 a furniture store would have your records, only if they're not shady. It is THEIR responsibility to deliver EVERYTHING that you paid for regardless of how long my items sit in my garage unopened. He was very rude, unprofessional and very condescending when I was calmly trying to explain that my order was missing parts. Never going back there and don't recommend anyone to shop there. read more

Horrible service. After the sale....no communication. I was told I would get all my furniture within 2 weeks. We are now going on two months. They delivered most of my stuff 3 weeks ago but left out several other items. I still don't know when I'll get the rest of the stuff. Lots of empty promises, lots of calls and emails unanswered. read more

Great hidden gem in the heart of glendale! We randomly found this place and found 2 beautiful chairs at an incredible price! Vahe was super nice and helpful! Thank you! read more

Terrific experience - Seamless from the start. Eloy designed and built a couch to our specifications at a very reasonable price. My wife wanted her dream couch and she got it! highly recommended. read more

This is a fairly large furniture store off of San Fernando Blvd near Golden Road Brewery. The displays are clean and laid out well, but the furniture is not of much interest. Most of the furniture pieces have a dated look. The quality is ok, but the furniture you buy here will not be heirloom pieces. parking - free street parking read more

Best costumer services I have experienced. Helpful, nice, knowledgeable and professional. From sales to delivery, it was a breeze. Definitely going back again. read more

Came furniture shopping with my family here and loved their customer service. The workers were so helpful and truly took the time to find us the type of couches we were looking for. We didn't even think twice about going to a different store. Great, affordable prices and a huge selection!! read more

I came across Furniture Town Plus by accident. It opened recently next to a pair of other furniture stores. I ended up liking the store quite a bit... and was kind of shocked to find out it is affiliated with the other Furniture Town Plus store on Cutter St. This particular location is on the smaller side, in terms of floor space, but I really liked what they had to offer. The furniture was very Z Gallerie like. There was a good amount of cool modern style furniture. In particular, they carried the same coffee table I bought years ago, which I always kinda kicked myself for not getting the matching end table...which I will end up picking up soon. read more

Furniture Town Plus - Furniture Stores Near Me - Los Angeles, California

I order furniture from here and it was quick and clean next week deliver. The people that deliver really friendly. I would highly Recommend.

I had been shopping around for furniture at several other large department stores, but was unable to find what I was looking for at a reasonable price. Finally I came across Furniture Town Plus and found exactly what I was looking for. Dining table set, power reclining leather sofas, bed and mattress all at a very good price! Vahe was extremely helpful and patient with us throughout the entire process. Their delivery team is great too and were very fast getting everything setup. Would definitely go back here again! read more

Furniture Town Plus will be your new favorite store! The showroom is huge with tons of selections and styles ranging from traditional to modern, and everything in between! You MUST check it out for yourself! Here's why we love Furniture Town Plus: -They are incredibly kind, and really listen to your needs/wants. -We are picky shoppers, and the staff was incredibly patient with us. -They have unbeatable prices! -Everything we purchased arrived on time, and we love it!! read more

Shopping here for furniture has been the easiest, most hassle free experience for me and the many other people that I have recommended this store to throughout the years. Marina is my go to girl. She is friendly and courteous and makes a customer feel like family. She has been with the company for a very long time and in the business for an even longer time. She is very knowledgable on any furniture related subject and has never failed to help me find what I'm looking for. I've bought everything from my bedroom, to kitchen, to living room furniture at Furniture Town Plus and I will go back anytime I need something else. They usually have a large selection of styles available on display, and even if I don't find what I need on display, their large catalog selection is sure to offer me many options in my taste and budget. Honestly, I can't imagine what would compel someone to write such terrible reviews about this place. I've never had a single negative experience with these people and neither has anyone else that i've sent over to them. Everyone has always been happy with the great deals and excellent service that this store offers. read more

this guy Allen let me tell you something is the real deal Holyfield... what a hard worker I'm being straight up and forward with you guys and my fellow yelpers that this guy is one hard worker just go talk to him or hang around at the store for about 5 minutes or so and just watch the guy okay.. I walked inside wanting a couch because this bulldog I just got for the office, he's a little over a year old and a rescue decided to chew up my lovely couches. Alan walked up to me no games no gimmicks. Asked me what I was looking for I walked out of there from paying for couch to have it at my house within 2 hours with my legs Caked Up watching concussion. As of now I hate football after watching that movie ... anyways forget about the movie and Will Smith you want to see the real deal when you come down to getting furniture go talk to alen. You want somebody who's not trying to make profit margins on you like it's the last time you going to see you go to this guy ... Then of course you're wondering who are the guys bringing it right like who's the guys that are going to drop off my couch are they going to molest it inside the elevator while they're bringing it up? Have they had one or two more beers then they should have the night before? 192 delivery guys prompt professional very very very polite I mean just all-around outstanding service I mean no questions asked out the door thousand bucks delivered really? I will buy furniture from the sky for the rest of my life done no questions asked.. And I don't care if my neighbors don't shop here Toooooooooooooooooo read more

Furniture Town Plus - Unbelievable take a look yourself - Furniture Stores Near Me - Los Angeles, California

Had an amazing experience at furniture town! Ample parking outside and great customer service inside. Vahe was great and extremely helpful. He helped me pick out the perfect recliner in no time. Overall great experience would definitely come back and recommend to others! read more

Great furniture store with great sales people and amazing selection. Very well priced. The furniture was delivered and assembled on time. Thank you read more

Do yourself a favor and don't shop from this place. Shitty people with shitty service and even shittier furniture. They don't care about their customers at all. They take advantage of people and don't bother to explain simple things like return or exchange policies. My mom bought 4 large pieces of living room furniture (sofa, 2 side chairs, and a buffet) they delivered the furniture and within an hour of delivery we decided that the 2 side chairs were too big and bulky (they didn't have any in store for reference) so we wanted to either return one or return both and get one loveseat instead. They refused to do so even though on the receipt it said we have 24 hours to do so. Also.. the buffet they assembled doesn't look right. The doors don't match up and no one bothered to fix it before leaving. We are now stuck with furniture we don't want or have room for. I will make sure everyone I know stays away from this place. You guys should be ashamed of yourselves. NEVER AGAIN. even one star is too much for you. read more

My whole family and I are very happy with our couches, the service is beyond wonderful. Whenever we have people over we get complements on them. read more

Furniture Town Plus - Furniture Stores Near Me - Los Angeles, California

Good selection and reasonable prices, and they can get you anything from the catalogue if they don't have it out on the floor. Friendly and helpful staff read more

Our experience with Furniture Town was extremely frustrating due to the rude and deceptive nature of the employees. I'm not sure if the owner is aware of this, (or if we were dealing with the owner herself) but the employee we dealt with was incompetent and attempted to trick us. We purchased a set of dining room chairs, as well as a coffee table and end table. Although they told us they were ordering brand new furniture, and charged us accordingly, they brought us the used floor sample of the end table. While the chairs had some visible scratches and dents, it is understandable that they ordered it from a third party and that this was out of their control, so we did not complain. However, instead of telling us that the end table was out of stock and apologizing, and letting us know that the floor model was available should we still want it, she just went ahead and sent over the floor model and gave us attitude when we brought this to her attention, rudely saying we can return it for store credit. What upset us the most about our experience was not the mix up or unavailability of the furniture, but the attitude of the employee, and her taking us for fools, telling us we were making a big deal of the situation once we caught her in the lie. Her customer service was horrible. She must still think she is doing business in Armenia for her to think it's okay to speak to customers that way and do such shady business. Her lack of professionalism was disgusting. You can find the same furniture at other stores, do not shop here. We will not be doing business with Furniture Town again. read more

I am so happy I found this place. I emailed Vahe on the products I wanted after looking at some furniture stores. He was able to beat all the prices I had seen. I love my living room, dining and bedroom furniture. Spot on with great service. I had to change my delivery dates twice and I was kindly accommodated. It was a hassle free furniture shopping and delivery experience. Thank you Vahe and Arsineh for making my purchase a easy. read more

I purchased my living room and dining room furniture from Furniture Town Plus about two years ago. I couldn't be happier with the service and my furniture. Great quality and beautiful design. It was an easy and pleasant experience. Thank you Allen for all your help! read more

Furniture Town Plus - Here is a picture of everything I purchased from Furniture Town Plus. - Furniture Stores Near Me - Los Angeles, California

We ordered a bed and sofa from the Glendale location. The sofa unfortunately was not displayed in store so after seeing it in person, we did not like the quality/material and ended up getting a refund. The bed was delivered on time and we were called ahead of time. read more

Ed and Alen were amazing they helped us pick out all the furniture we needed worked with us with the pricing gave us such great customer service and amazing service by the end of the transaction they were practically family will definitely go back to them anytime we need any furniture and recommend them to all of our friends and family, Ed especially was amazing, very honest and nice person, if ur looking for someone to give you what you really need and not sell you random stuff to just make a commission go to him, I am very happy and impressed with this place read more

I went to the store after getting a larger apartment and needed a dining set. After signing my rental agreement I went shopping thinking that I'd be getting my set before Christmas (two weeks away at that point). Instead I will be waiting til New Years. Not happy. read more

I came here to buy a sofa set for my living room and I couldn't be more pleased with what I got. I ended up getting a small table and an ottoman to go Allen with it. The customer service was amazing and the staff was so knowledgeable. Delivery was prompt and in time. They're even delivered a week earlier then what they told us. I couldn't be more happier with the service I got here and would recommend them to anyone. read more

Furniture Town's customer service is truly awesome!! The Manager and employees are so nice and really accommodating. I was unhappy with the bed I bought, but they gladly exchanged it with another one. Just truly friendly and professional people. I was also happy with the price. I would recommend them to anyone looking for furniture. Thank you!! read more

Furniture Town Plus is the best furniture store in town, we looked every where... then we saw this place and bought bedroom & living room furniture. we are very pleased with the price and look of our rooms, very helpful and friendly staff, I recomend it strongly. Also I am shocked about the proud person to be American, take your hater personality elswhere.... thank you Furniture Town Pluse again. read more

Really nice service the sales person is the best i recently got marriage and i got all my stuff from him and i love it . I tried other stores their prices was higher and no warranty with it but from furniture town i have 5 year warranty.... read more

Just got our bed frames delivered here in granada hills. The two gentlemen who delivered our frames were awesome. Hard working guys! We appreciated all of the help. Our rooms are looking great now. Thanks furniture town plus read more

Very nice and clean store with some of the best prices I've seen in a very long time.

This is a great place to go if you are looking for stylish/trendy furniture at a very reasonable price. The quality is good for everyday living. I had a great experience here. I went in at least 5 times looking at a bed. They never put sales pressure on me but were available to answer questions. When I finally ordered the bed, I got it within a week. They delivered it and set it up for a small charge. The store is in a convenient location... within walking distance from Golden Road Brewery, which has an excellent Vegetarian/Vegan menu. read more

Pretty good selection! Prices are risible too ( lower than what we saw in different stores). Service was good too. I'm not giving full 5 stars because we haven't ordered anything yet, so can't say anything about the delivery. read more