I had a very expensive shipment of wine coming from my favorite Italian vineyard - shipping from their Chicago center. It was to be delivered on Sunday 8-31-25. I was home all day working on projects. Around 12pm - I got a text that they had attempted to delivery but no one way home. They left a doortag on my gate (I live in a Condo complex) - I called customer service, they said that it would be delivered on Tuesday (Monday being Labor day) 9-2-25. I said that wasn't the point - I wanted to ensure the driver read the delivery instructions that are on my FedEx account, which included the gate code. 9-2-25 - same driver, same result. I called again, I was ASSURED it would be handled. 9-3-25 - same driver, same result. I called again - I got a 'supervisor' who asked if I wanted them to have it taken to a FedEx facility near me - I said at this point, at least I would have it! They came back on and said there were no facilities near me. I live in Dallas, in the heart of the city - there are at least 5 facilities within 2 blocks of my home. She asked me for the address - to THEIR facility!! I looked it up online and gave her one. She gave me a confirmation number and said it would be done. 9-4-25 - same driver, got a text saying it was being delivered. I went to the gate and met the driver who was delivering a package for another resident, and had the code. I asked him if he had my package, he said it wasn't on his truck, but he would bring tomorrow. I called again. Got a different 'supervisor' who opened a support ticket. Said he would call me - no one did. 9-5-25 - nothing updated on my support ticket, but I got a notice that the driver needed more information. I AGAIN called and got another 'supervisor' who stated that they couldn't deliver after 3 attempts so now I have to drive 25 minutes to their delivery facility and pick it up myself!!! WORST delivery service EVER!! read more

I ordered wine from "Splash Wines". It was shipped by FedEx; I was given NO notice that it was scheduled for delivery on 9/19, consequently, no one was home to 'sign' for the delivery, so it was put back on the truck. There was NO notice of attempted delivery by edEX. I received an email stating, "delivery will be made on 9/20, by the end of business day". I canceled many appointments, in order to remain at home to accept delivery; by 10 P.M. i decided, they weren't going to make the delivery. This morning, at 7:30 a.m. I received an email that said, "Sorry, we ran into some difficulties yesterday, delaying your delivery to 9/21. Delivery is scheduled between 9:50 a.m. and 12:50 P.M." It is now 1 P.M. om Saturday 9/21...STILL NO DELIVERY!!!!!!!!!!!!!!!!! I would suggest, DO NOT USE FedEX, EVER! Place your deliveries in the capable hands of United Parcel Service! read more

They never deliver as promised. I have never had a good experience with them. Walmart does a better job.

The FedEx driver called to say that he couldn't find my address and left the package at a different address (not mine but it "was close"). I actually got in my car to go get it from the address he said he left it at and it was not there. I filed a claim but it was denied because it was delivered according to the terms of service. Did they miss the detail of "delivered to the wrong address"? read more

I have had several problem with FedEx delivery. I live in an apartment complex. The buildings all have different addresses. The FedEx drivers often leave our packages at other building and other apartments in our complex and then send a text that it was left at our front door. Last night I received a text that my delivery was left at my front door. There was no delivery to my front door or my building. The package contained medication that needed to be kept cool. Fortunately, this. Or Ning a tenant at that building noticed the package at the front door of a vacant apartment and reported it to security. The package had ice packs that were still cool. I now have the medicine in my refrigerator read more