Sherri and Axl are so wonderful to work with. They definitely value customers and are true assets to FedEx. They want your project to be done well. I think they assume everyone is just as busy as they are, and so they make an effort to be pleasant and happy to help. Always thankful to have them working on our stuff. read more

Easy drop off for a package return. It was Not very busy when I went in. The staff was friendly and helpful.

Yay for FedEx! I had some business to take care of and it happened suddenly. I needed to print stuff and fax it. Since I was on a roadtrip, I didn't have a printer or a fax machine with me which is where FedEx came in to play. I found this FedEx from the hotel I stayed at and it was good that they were still open when I arrived at night. Everything in this store was credit card activated meaning you insert your credit card into the machine in order to use the copier or computer or fax. It was a lot different than what I'm used to back in California (or maybe the specific FedEx I went to was just different). It was straight-forward and one of the employees helped me go to the right machine to print something off my USB flash drive. I think it was great they had those credit card machines so you can just do your stuff and leave without hassle. Their hours as of 1/28/11: Monday-Friday 7am to 11pm Saturday/Sunday 9am to 9pm read more

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Terrible customer. The lady behind the counter acted liked she didn't want to be there at all, she was rude and lazy. She said it would be over $36 to shop a 6oz jacket to Colorado. When I expressed that couldn't possibly be true, since I just sent the same jacket to the same address, she told me I had to pay the increased Christmas prices, even though it's after Christmas. I took it to the other FedEx shop in town and it was $12.91 to ship. She is a complete liar and shouldn't be working there if that's how she treats customers. I will never go back there. read more

Had to wait a little before getting helped because there were only 2 staff members, but it was understandable. Once I was helped it was very efficient and friendly. Also they have pretty clean bathrooms here read more

With a few things to ship including a belated father's day gift, a broken iPhone, and a pound of coffee from Macy's, my husband and I made our way to this FedEx location during our date night while on vacation in Flag. Romantic, eh? FedEx (and specifically Lake, the fellow working that evening), came to the rescue. Just over $30 later, all of our items were ready to go to their recipients, and we were on our way to dinner... It's worth noting that Lake was very friendly and he even made me smile by comping copies for the customer before me... such a nice gesture! Sure, it's a chain, but it's reliable... glad to find this FedEx Kinko's in Flag, especially good to know since they have late hours. And for those wondering, we did head out to a nice dinner at Pato after our errands were done... review to come on that! read more

They lost my package 3 times in half year!!!!!! They miss my Tilte! My $600 carbon fiber parts!!! And my CLOTHES!!!!! And they never respond anything, they just know " I'm sorry about that, we can't help ya out" wtf is it??? Is it real service????? read more

Extremely slow!! Went in to make a copy and ship a box and it took over 40 minutes There were 4 customers in need of various types of help. However, there were only two workers and although Jose was as helpful as possible considering there were multiple customers. The other worker did not assist a single customer in any way, just sat there which I thought was ridiculous!! If you're going to work in a customer service oriented job then HELP CUSTOMERS instead of standing around fiddling with your computer. read more

I was able to walk into Fed-Ex to make copies twice in one day without any issues. The self-serve copiers operate as it should; and Sherri the employee was very polite, kind and had a wonderful attitude. This is now my go-to copy location. I had issues with 3 different trips to Staples as its store did not have self-serve copiers operating. Fed-Ex was a relief and simple. read more

This Fed Ex has a technologically archaic system. Just wasted half an hour here, achieving nothing. This place sucks. read more

Very kind and professional.. They have a large work environment and can get busy, but each and every associate i've encountered has been very friendly regardless of how busy they are. The pack 'n ship service is very professional and all fragile items i have shipped through this service have arrived safely with no issues. Fedex is prompt with deliveries and the employees here pay attention to detail when packing the items brought to them. I felt my experience was was good enough to leave a review. read more

I've never pictured myself as the CEO of FedEx but I'm sincerely wishing I was donning some ridiculous toupee pretending to be the regular customer that I actually am, as the FedEx Big Wig on Undercover Boss. If I was, I'd give Sherri $20,000 to spend however she wants and pay off her mortgage and buy her a puppy. Because this woman is amazing. I am a Fedex Office regular. Not this location, I've never been in here before. But I know how it works and what a stressful cluster it can become, real quick. I popped in at 7am when they opened along with 4 other people who were as desperate as I to get things printed, cut, laminated and shipped. Sherri was the only person working but greeted everyone as they walked in. She was as cool as a cucumber, prioritizing customers based on arrival and whether they had their ducks in a row or not - I, obviously did not and was emailing documents for printing. On card stock. Then cut. And laminated. Within the hour please. Unfazed, Sherri was polite, even bubbly, thanking people for their patience and telling them it was her pleasure to help when they thanked her profusely. And not in a sarcastic snarky tone that I may have used if roles were reversed. The store and bathrooms were clean and organized. I will definitely be back to this location and hope to see Sherri working her magic. read more

I'm from out of town, and needed a critical replacement part for my RV that can't be purchased locally overnighted to me. Since I don't have a fixed local address, I called around, and this facility told me that they could accept a package on my behalf for a small fee if I had the sender put my name and phone number on it. They made no distinction that it had to be via FedEx, and I'm 99% sure I confirmed that it could be via any carrier. I had no control over what service the vendor would use for the part, but it turns out they used UPS. That shouldn't have been a problem from my conversation with the facility, but apparently the story changed when it arrived and they refused it. I called UPS and because it was marked refused, I can't even intercept the package. Now I'm out an item plus all the overnight shipping costs, because this facility couldn't be bothered to follow through and accept the package for me. read more

I will never go back to this location. Countless times this has happened now, I walk in to ship a package, their computers crash halfway through the transaction and I get charged twice. This time I was charged over $80 for a 14x14x14 box going to Michigan. They say.. "Oh the charge will drop off once the item is delivered". So now I have to wait a week to get my money back, which never happens and I have to call my bank every time to have the charge claimed and then it's another 3 weeks for them to complete that. I spent 45 minutes at this location to ship one simple box and I was the first person in line! This location is completely incompetent, and the manager is completely clueless. Not the first time this has happened!! Save yourself an hour and the overpriced charges and go to UPS. read more

I needed some printing and scanning when passing through town. Everything worked easily here, but Sherry was really helpful and cheerful. Thanks... read more

Went in on Friday and needed to print something out, but I was also going to purchase a folder. Anyway, a lady and I were both standing by the counter and were waiting for the lady to come to the register and she asked "so who was here first", then I looked at the other lady (I told her she can go first) and the lady (she had white hair, early 60's maybe) just rudely said, "SPEAK" like we were toddlers. Not professional and very rude. I obviously didn't say anything because I hate confrontation, but she was rude to the other lady while helping her. read more

Due to a move to a new seasonal home, I found myself needing to print outside the home for the first time in a very long time. After a google search, I ended up at this FedEx location. I felt very old and out of touch looking at the instructions for printing from my phone and the guy there couldn't have been nicer. After a small learning curve, their equipment was awesome and so easy to use. I left with my printouts in hand and felt good about the price I'd paid. read more

They were open to tell us that our gifts wouldn't be shipped by Xmas eve; however they were!!! Awesome customer service and my family had the best holidays!!..thank you! read more

Called for directions. Simple. Someone named "Anita" (NOT the owner, just a frustrated and unhappy employee, apparently, had major ATTITUDE and was RUDE and dismissive.) Geez... I just wanted directions... and she TRIED to make me feel stupid for asking. (Where do they get these people...) read more

The most horrible customer service at any Kinkos location EVER. Terrible management, Cindy, miss know it all and very rude. This manager does not listen, she will talk over you, she will not take things into consideration nor responsibility for things that go wrong in her shop. I had to call upper management on her because they screwed up my projects. My project is still incomplete and it's been a month. These workers will not call you if they have to alter your project. When you show up to pick up your project, if any alterations needed to be made they will automatically do it without calling to advise you. Very unprofessional and customer service straight through the ground. Please get new management for this location. read more

After being told it would be several days to get some flyers laminated at Staples I called around and found self service here. It is a bit pricey at $1.99 per sheet, but I will be back again as I have to laminate flyers often for work and this was much more convenient. read more

Horrible customer service. Fed ex Guy just ignoring me. I ask how much longer till he can help me "no idea" is his response. Won't use this place for nail ever again. read more

Sorely understaffed. There's one person here, and a guy with dozens of boxes. Every other customer has to stand around waiting while the lone worker processes all of this. Whoever makes the staffing decisions here should reconsider trying to save an hourly wage at the expense of customer service. read more

Very rude management. I called for a local phone number and she would not give it to me. Use UPS instead, at least they can correspond locally instead of talking to a computer over a toll-free number. read more

Do not use this location to send anything FedEx. The obese, brown-haired woman who works there will rip you off by insisting whatever you are shipping "must be repackaged." My work is for a company back east, working at home using a remote laptop. A replacement was sent to me two weeks ago via the company's FedEx account with instructions to return the old one in "in the same box." I did so, dropping it off at this Kinkos location without an issue. However, I just had a huge problem there. Since there were problems with that laptop a new one was sent, but guess what just happened? That obese woman at Kinkos said "It cannot go in that box, you HAVE to buy this special box for $15. For me to repack the item it will cost $17." Then a couple minutes later after she found out that I did not have packing tape with me she says "It will cost $24 for me to repack it." When I asked her why the price just went up she says she just checked and she "was wrong before." She had not checked anything - had not looked online or anywhere but was just standing there. So I guess she pockets that money. I suspect she rips off everyone she can with this "has to be repackaged" scam. My company ships these laptops to remote staff all over the country with FedEx all the time, and they always have us reuse the same box. In fact, when this one was delivered the FedEx delivery guy said he could take my old one right then - but I was out of packing tape so had to pass on the offer. I've been working for my company for over five years and have never had to buy a special box to reship. This woman is a liar. The other staff seem to do things correctly, so if you go here for FedEx drop off and the obese woman is there then walk out and go elsewhere. She should be fired. There is a FedEx drop off location at 2000 Woodlands Village Blvd, Flagstaff, AZ. I live here in Flagstaff and own my home outright, so plan on living here for the rest of my life. I will NEVER use Kinkos again for anything, ever. read more

I have been here twice. The first time, I was trying to print Save The Date cards, and Address stickers for our wedding. The employee first told us that we would be able to design them and print them at the store. After spending a few hours working on them, we went to go print them out, and were told they would be at the store in about 3-5 days. The employee had no idea, and basically told us the wrong information, ended up wasting so much of our time (Why wouldn't I just design them and have them shipped to my house...too convenient? The second time, I was looking into printing wedding programs. The employee who 'helped' me, was curt, lazy, and generally annoyed when I asked her questions. She was more interested in talking to her fellow employees then actually helping. I think next time, Ill just go to a local, family owned printing shop (i.e. Mirror Images) read more

Great service! Rina helped us pack a box to ship home . she was very helpful, friendly, and efficient. She suggested we try one size box, adding that she had larger and smaller if it didn't work. Didn't try to upsell anything, just gave us options. Very satisfied with the service. read more

Really bad customer service. It's obvious they're just trying to charge you as much as possible to ship items. I was sending my friend a french press and a bag of coffee for her birthday, along with a few miscellaneous small items. It definitely shouldn't have required a very large box, but the employee behind the counter whipped out a box that could have fit what I was trying to ship 10 fold. He proceeded to wrap the french press with an EXCESSIVE amount of bubble wrap... I ordered the thing off Amazon and it only had a minimal amount of plastic wrap and it arrived to me just fine. He told me his reasoning was that it had to travel along "300 miles of conveyor belts." Okay buddy, my package is only going to Phoenix. It's not even traveling by VEHICLE half of what you're claiming it has to go along conveyor belts, but I guess that's why you decided to use 300 miles of bubble wrap to "protect" the french press. Even after the french press more than quadrupled in size with the excessive bubble wrap he used, there was a ton of space inside of the box. He could have used a much smaller box for me. He even admitted that larger boxes cost more to pack and ship. All I could say was, "yeah, I assumed." He also tried making me pay $20 more for rush shipping even though my package would have arrived BEFORE I needed it to with just standard shipping. Every time I'd try to contest what he was doing, he would look down on me and talk to me like I was stupid. I don't remember his name, but he was the tall, bald, pastey looking guy who thinks he's funny. Never going back to that location. read more

This is the worst experience I have ever had shipping a package. In fact it's the only time I've used fed ex and the only time I've had a bad experience. The customer service is awful, they tried to charge me $5 for "crumpled up printer paper" since I didn't have enough packing in my box and the worker Matt said they could use that. $5?! I had to leave and restuff and tape my box, come back, and I'm ready to ship and emailed them my label prior to coming. One of the workers said he deleted the email since I left the store and came back. Luckily, Sherry, I believe her name was, told him off about doing that to me, helped me out graciously, and made me feel like a respectable human. Sherry is the ONE star in this review, she knows what she's doing and obviously cares for customers and has no time for BS. In all it took me 2 hours to ship a package with these guys to avoid all there fees and charges. Stick to UPS. read more