I'm traveling pretty much 100% of the time and the folks at this UPS are great. They're attentive,…read morefast, kind and always greet every customer. I am 110% secure in the outstanding level of customer service that I always receive. Thanks guys!

New owners. Have been going here for years and the change is huge. They won't take any type box…read moreany more, as they seem to want to sell you one of theirs. Prices have gone up and employees are not as happy/friendly. I'll be taking my business elsewhere.

I shipped from this location before, but this week I stopped there two different times and each…read moretime I noticed they increase the size of my packages by 2"H, 2"W, 2"L. The first time I gave them benefit of the doubt. But it can't be every time. Honesty is honesty even if it's a few dollars.

I came to this store to get some copies printed out from electronic images I had. The staff was…read morefriendly and professional. The store was organized and clean.

Patrick is wonderful, very knowledgeable, patient, and friendly. I read reviews in town and was…read moredisappointed that it had just a couple of stars. So I was driving into Prescott Valley. Well I was sick of doing that, so I tried them and I certainly don't see why this store was rated low. Patrick waited on me and he was great and has been every time. I went into the store today and had the pleasure of having Ariah and she was friendly sweet, and very helpful. I can honestly say no more Prescott Valley for me! I hope the owner realizes how great these two are! They should get raises.Prescott I hope you are a manager if not you should be!

This store and the staff used to be great to work with, but now the person I see working most often…read moreis rude and short with people. I have never seen her smile, she doesnt care to get to know the regular people who come in all the time and she structures her "Rules and Guidelines" Like she works for the DMV. I saw another worker in there that I have never seen before and she is worse. I liked the staff that they used to have.

Fast and easy Amazon drop off. No line when I stop by. Also has supplies for shipping incase you…read moreneed it.

This is hands down the worst UPS store in not just Northern Arizona but the entire chain of UPS…read morestores. They hired the most qualified for sure... Their service is sloppy as their appearances. This place has done nothing to help my situation and for that I believe the business owner as well as the employees should be held accountable. Shame on you for running such a shady business, as well as hiring the worst customer service representatives you could hire. Place smells like farts as well get that taken care of for sure. Find my silver it was in YOUR possession last!!!

Great hours, great location, great staff. This is a well run independent UPS storeread more

They charge to pick up amazon packages, $10 each. If you're a traveler this is extra bad. Avoid…read morethis ups store. I am a boxholder in Irvine california for 20 plus years, and didn't expect this kind of robbery.

Much to my surprise I was in need of a UPS store & i found it nestled in a very small store front…read moreacross from a donut place. The staff are courteous, helpful, and service with a smile. They can help you at the counter or you can use the self kiosk in the lobby, they only have one, but it's a small space. This store can get busy at times to form a line & also a line for the kiosk. Since my first visit I've been here several more times whenever I find myself in the area, and needing a UPS store.

Lazy and unprofessional staff. Amanda refused to take my Amazon return with free return label. Said…read moreI had to pay for a $48 shipping fee to mail one item back & $18 for the other; even though the item was new and in original box as per drop-off instructions. Gave me wrong information that I had to have the original box AND the Amazon box. She kept counting the time to get off work, ("we close in 7 minutes"). Amanda said she just wanted to go home & refused to help me further. Very nasty attitude, extremely rude, unmotivated and just plain lazy left a very bad impression. And to top it off, she was dishonest on what was required to do an amazon return & trying to upsell packaging. Took the same exact items to Sedona UPS, they scanned the label and accepted the return. The whole transaction took 2 minutes in Sedona and service with a smile. In UPS Cottonwood got nothing accomplished in the 15 minutes there and had to be dumped on by Amanda's misery and rush to be off shift. The smug young male colleague inserting himself didn't help the situation. The only person trying to assist was unable to because controlling Amanda was circling around us, hovering, and interrupting. Cherry on top for bad service, Amanda yelling profanities towards me when she locked up the store. She needs to GO! Will not be using this location for my mail services or business needs.

I stopped in to quickly pick up postage stamps. It was QUICK. FRIENDLY. I was offered a nice…read morevariety of stamp styles! AND I got a tip from the clerk about where to get a valentine present. 3 cheers for UPS.

Went in to drop off a Amazon package for a return, and the woman at the front desk was extremely…read morerude, to the point where she was practically yelling at me when explaining return procedure. Which, I didn't need the explanation. Especially with her rude tone voice.

Jocelyn was very helpful today with a fax I needed to send. She is also very upbeat and friendly.read more

I am extremely concerned and frankly alarmed by UPS's handling of my delivery. This was not a…read moreroutine package--this was MEDICATION that I was depending on today. Instead of delivering it, UPS marked it as undeliverable due to "address uncertainty," despite the fact that they have delivered to my address many times before. Even more concerning, there was absolutely no attempt to contact me--no phone call, no effort to resolve the issue--nothing. When a company is trusted to deliver medication, there is a responsibility to treat that delivery with urgency and care. Failing to deliver without even attempting to reach the recipient is not just poor service--it is potentially dangerous. This situation raises serious concerns about whether UPS should be handling medical deliveries at all. People rely on these shipments for their health and well-being, and delays like this can have real consequences. I do not feel confident trusting UPS with anything time-sensitive or medically necessary after this experience.

I have truly never received such poor customer service at any other store, but this location is…read moreabsolutely awful. Employees seem to have zero decency to even say "hello, welcome in, thank you, etc." I walked in today to process returns for Amazon, and the two female employees were dead silent. I made multiple attempts to speak to the woman who helped me (just saying thank you, how's your day going, very basic things) and I've never been so blatantly ignored in my life. I understand people have bad days but I cannot emphasize enough how terrible the service is here. Bare-minimum would be an overstatement. The world is tough enough as is. Be kind, or at least be a professional employee when providing a service.

Worst customer service I've experienced at UPS, ever. When I got to the front of the line, clerk…read moresays, "Over here". No hello, no welcome, no smile, no eye contact. I asked for shipping options on a small book. As I spoke she WALKED AWAY and talked to her coworker. Went around the back. wth. Came back, still never made eye contact, grabbed my book, put it in a box and on the scale and was wrapping the book with packing when I said Wait a minute, is that a flat rate box or ? Never looks at me. Says no. Nothing else. I ask How much is it then? $!4-something. I said again Im looking for OPTIONS. She says it's this or take it in an envelope to USPS. Says So you want this or not? RUDE! I said never mind, you seem much to busy to help. She walked away and went in back. Asked her coworker what the first clerk's name is, this clerk looks at me and doesn't answer. I said to the other clerk You don't know her name?? She points to some flowers with a delivery name instead of just telling me. Name is Maire. I walked out. will never use this location again. Awful representation of this brand, good riddance

Too bad there are poop emojis that people could use to rate how bad the service was or is!…read more The driver got out of the truck, WITHOUT my package, he then leaned on the top of my gate and looked over it. He pulled out a sticky note, from his pocket and left it on my gate. I was in my driveway walking to the gate when he returned to the truck and drove off. The "Sorry we missed you" note has NOTHING listed or checked on it. The package has my phone number on it. My account on line gives authorization to leave packages that require a signature within the LARGE delivery box at my gate. WHY does UPS have such HORRIBLE service? Too lazy to call the phone number on the gate or the box? It's an hour+ from my house to the local UPS depot, one way! MOST LIKELY, NOT getting my package tomorrow either. Thanks for wasting my money for expedited shipping and lost wages trying to deal with this.

They are the worst customer service oriented business I've ever dealt with in my entire life. No…read moreone there gives a s***! I tell my vendors not to use UPS but to ship FedEx or USPS Priority Mail.