Top shelf service. This is a busy location and staff hustles to get everyone helped. Employees are…read moreattentive, courteous, and professional. Parking is ample. The store is located on the corner of the strip mall.

I shipped from this location before, but this week I stopped there two different times and each…read moretime I noticed they increase the size of my packages by 2"H, 2"W, 2"L. The first time I gave them benefit of the doubt. But it can't be every time. Honesty is honesty even if it's a few dollars.

This store and the staff used to be great to work with, but now the person I see working most often…read moreis rude and short with people. I have never seen her smile, she doesnt care to get to know the regular people who come in all the time and she structures her "Rules and Guidelines" Like she works for the DMV. I saw another worker in there that I have never seen before and she is worse. I liked the staff that they used to have.

Part II My response…read moreto the UPS Store manager's response is as follows. Well Tabitha, since you don't want to know what it is that I want from your store to make this situation right, I am going to tell you anyway. I want this to be a memorable experience for you, your nasty, rude, and disrespectful employee and now the franchise owner of your four stores as well. The cover up is almost always worse than the original crime. And that is what you are doing. And to pursue that goal, I have been in contact with your corporate headquarters to find out what the protocols are for resolving disputes between individual stores and unhappy customers. And so, in addition to my social media campaign, I am now going to take this up with the UPS store HQ to find out if they care more than you do. And just FYI, this is not a "he said", "she said" because there are as many cameras in your store as a bank and so everything was recorded and you have that video. If you really cared, you would review that recording and see that this is not a "he said" versus "she said", this is about you lying and covering up for your terrible employee. You also wrote one thing about your response to my reviews on media sites, and you gave me quite different responses in your emails. You are a liar, and I am going to expose your lies to not only your corporate office, but to the public as well. And I have already won because this is now a memorable experience for you, isn't it? But even so, this is far from over because you are still in possession of my mail. And it wasn't that your store policy for key refunds wasn't explained better to me, it was that it wasn't explained to me at all and I was told another lie and that my key deposit was being retained because my box had expired the previous day at midnight and that is how this whole ordeal began. It is your responsibility to take care of my mail and give it to me whereas I am under no obligation to stand there and take abuse from your nasty, rude, and disrespectful employee while she leisurely sorts through my mail with it in her hands. And this entire nasty exchange happened in front of several other customers who were waiting in line behind me which made it quite embarrassing for me. I walked out instead, but that does not absolve you of your duty to take care of my mail. Your employee thought she had power over me because she was holding my mail and now you think the same thing because you have not only my mail, but my driver's license that you failed to tell me about as well. What were you planning on doing with it? And I now want to be compensated for the emotional and physical distress this entire event has caused me. Tell your UPS Store franchisee to get out his checkbook because that is the only way this is going to end.

This is the finest UPS Store we have ever used. Both the manager, Justin, and employee, Kari, are…read morevery positive and treat us like family. Getting our mail and packages there is always a pleasure and makes us smile! I highly recommend all of their services!

This is hands down the worst UPS store in not just Northern Arizona but the entire chain of UPS…read morestores. They hired the most qualified for sure... Their service is sloppy as their appearances. This place has done nothing to help my situation and for that I believe the business owner as well as the employees should be held accountable. Shame on you for running such a shady business, as well as hiring the worst customer service representatives you could hire. Place smells like farts as well get that taken care of for sure. Find my silver it was in YOUR possession last!!!

Great hours, great location, great staff. This is a well run independent UPS storeread more

Great staff, who are always friendly and helpful! Great hours, even accepting packages on Sunday…read more Always asks if I'd like a receipt, which I do! Thank you!

Lazy and unprofessional staff. Amanda refused to take my Amazon return with free return label. Said…read moreI had to pay for a $48 shipping fee to mail one item back & $18 for the other; even though the item was new and in original box as per drop-off instructions. Gave me wrong information that I had to have the original box AND the Amazon box. She kept counting the time to get off work, ("we close in 7 minutes"). Amanda said she just wanted to go home & refused to help me further. Very nasty attitude, extremely rude, unmotivated and just plain lazy left a very bad impression. And to top it off, she was dishonest on what was required to do an amazon return & trying to upsell packaging. Took the same exact items to Sedona UPS, they scanned the label and accepted the return. The whole transaction took 2 minutes in Sedona and service with a smile. In UPS Cottonwood got nothing accomplished in the 15 minutes there and had to be dumped on by Amanda's misery and rush to be off shift. The smug young male colleague inserting himself didn't help the situation. The only person trying to assist was unable to because controlling Amanda was circling around us, hovering, and interrupting. Cherry on top for bad service, Amanda yelling profanities towards me when she locked up the store. She needs to GO! Will not be using this location for my mail services or business needs.

Much to my surprise I was in need of a UPS store & i found it nestled in a very small store front…read moreacross from a donut place. The staff are courteous, helpful, and service with a smile. They can help you at the counter or you can use the self kiosk in the lobby, they only have one, but it's a small space. This store can get busy at times to form a line & also a line for the kiosk. Since my first visit I've been here several more times whenever I find myself in the area, and needing a UPS store.

I stopped in to quickly pick up postage stamps. It was QUICK. FRIENDLY. I was offered a nice…read morevariety of stamp styles! AND I got a tip from the clerk about where to get a valentine present. 3 cheers for UPS.

Went in to drop off a Amazon package for a return, and the woman at the front desk was extremely…read morerude, to the point where she was practically yelling at me when explaining return procedure. Which, I didn't need the explanation. Especially with her rude tone voice.

Thank you to Xena for helping out and making my stop at UPS a lot faster. Great asset to the team…read moreand ownership.

I am extremely concerned and frankly alarmed by UPS's handling of my delivery. This was not a…read moreroutine package--this was MEDICATION that I was depending on today. Instead of delivering it, UPS marked it as undeliverable due to "address uncertainty," despite the fact that they have delivered to my address many times before. Even more concerning, there was absolutely no attempt to contact me--no phone call, no effort to resolve the issue--nothing. When a company is trusted to deliver medication, there is a responsibility to treat that delivery with urgency and care. Failing to deliver without even attempting to reach the recipient is not just poor service--it is potentially dangerous. This situation raises serious concerns about whether UPS should be handling medical deliveries at all. People rely on these shipments for their health and well-being, and delays like this can have real consequences. I do not feel confident trusting UPS with anything time-sensitive or medically necessary after this experience.

PROFESSIONAL, EXCELLENT, EFFICIENT, FAST SERVICE!! Highly…read morerecommended ;-) I've lived all over the country and this is the fastest service I've ever had.

AVOID THIS STORE - I was told I had to purchase items that…read moreAmazon does not require. I tried (3) times to return ship an Amazon item. First the line was long and the employee seemed to be having a bad day, so I thought I would come back. Second visit the male employee said my original blank packaged box needed to be in a bag for purchase and closed with tape that I had to purchase. Or purchase one of their boxes and tape to close it. Third visit, two ladies told me the boxed item I put my Amazon package in could not be used and I needed to purchase a plastic bag and tape to ship it back to Amazon. Clearly they have not read AMAZON mailing instructions.... Ensure that there are no other tracking labels attached to your package. If you are shipping a non-hazardous item, completely remove or cover any hazardous materials markings. Affix the mailing label squarely onto the address side of the parcel, covering up any previous delivery address and barcode without overlapping any adjacent side. THIS STORE IS MAKING THEIR OWN RULES AMAZON... ARE YOU LISTENING??? DOES THE OWNER REALIZE THIS IS GOING ON???