Super fast and very professional staff. No long lines no long wait. As soon as I enter I was quickly greeted by an employee who service me right away. 1.2.3. And I was done. Service was outstanding. Quick and express. Thank you to the amazing hard working staff at FedEx who understand their job and moves with speed and attentiveness. They alert and ready to work. read more

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FedEx printing experience was awful. There were no clear directions for how to print from an email instead of a file, and it took over 10 minutes just to print one page. I waited in line twice for help, and instead of actually assisting me, employees just vaguely pointed at a machine and sent me off to figure it out myself. Zero customer service and such a frustrating waste of time. read more

Patience, effectiveness, knowledgable. Great help from 3 staff already in middle of rush order. Helped scanning document to email to upload then helped computer setup with upload fail (my business's prob) not FedEx computer. So again helped me fax document to the last millennial business fax. Thank you to all 3 staff kind assistance. read more

This place is so poorly run. If you want to go in and buy something you have to wait on a long line of people shipping packages. You'd think they'd have a separate line or a self checkout even. One employee was doing everything alone while two others stood around. Maybe don't sell things if you can't be bothered to ring people up. Staff is rude and unpleasant. read more

I've used a million Kinkos/FedEx self-service print kiosks and they've always been super simple to use. This one had a really bad UI that wasn't clear. I clicked one of the two main buttons on the landing page and then got trapped on a FedEx landing page. The person behind the counter told me I did it wrong and had to start over. So I did, but ended up in the same exact place because the UI just didn't make any other option clear. When I asked again what the deal was, a second employee "helped" me, but was super rude while doing so. I don't get it. I eventually got what I needed, but I work in typography professionally and they really need to work out their UI. It's nonsensical and not helpful. Beyond that, employees could try being understanding with customers who aren't accustomed to their nonsensical UI. read more

I had to check the reviews for this location because I was there when some drama went down a few days ago and feel the need to clear the record, especially when it involves slander. The complaining fetus (Alie) below sauntered in less than one minute prior to closing (hours on the door) and was told by another member that the location was closed for the night. Instead of taking it as a sign to plan better next time and return, she proceeded to expect to be treated like the princess she thinks she is and had a meltdown over being told how it is, not how she thinks it should be. Next time, look up the times, come in earlier, and if you do happen to come in a little before closing, make your purchases FIRST, BEFORE the registers close, not half an hour later after being at a self-serve station. By then the registers are proved and closed for the night and the Almighty shimself could not reverse this. If the CAPS and terrible spelling & grammar don't tip you off about her character, throwing around the word "racist" (misspelled ofc) about a black Dominican, who handled the situation with aplomb IMO, will. Doesn't help her case that the only other 2 reviews she's posted are complaints - clearly again at not being treated like a queen. In one of her reviews, she admits that the customer service rep told her that she wasn't nice. Shocker. The customer is NOT always right and those days are wayyyyy over. Frankly, all businesses would do so much better when she stops trying to patronize them. Not being coddled does not make one a "rasist". Parents, do better in raising your kids; they'll be able to vote one day. read more

We come here all the time. This morning, we came for the passport photo service. We called ahead of time to confirm the service was available. It was. We arrived and there were no lines. A young man named Neil took care of us. He took the photos and then confirmed it was good. It wasn't so he took the photos again until he was satisfied. He was and we got the photos quickly/professionally. We spent around 10 minutes all in. read more

Very careful with Self Service drop off of package with pre-paid label. They have almost no personnel and trying to direct you to scan the label of a prepaid return, the tracking number on the receipt given by the machine doesn't match the tracking number from the label attached to the box. I hope the merchant gets the returned merchandise and I get my credit. Usually when using UPS, the moment it gets scanned, the return of my items gets updated. In this case using the self service from FedEx I'll have to track until they receive the returned merchandise if they receive it. FEDEX please fix your technology. There was a long line and that's why I used the self service, I may sound fashioned but next time I'll wait for the attendant. FEDEX hire more people. read more

A tight (friendly) ship ran here. Large store. Welcoming helpful staff. Recently visited this store 12/04 after people left their things at my house after a birthday party. I had to ship items back to loved ones from Brooklyn all the way to California. Staff members helped each other to provide me with efficient and fast service. Thank you read more

From the moment I walked in I was greeted with a huge smile. That instantly made me feel appreciated and that they actually wanted my business. I stopped in to ship back my Shoes.com package which was a breeze. They scanned my package, issued me a receipt, wished me a great weekend, and sent me on my merry way in less than 5 minutes. read more

Honestly, the worst location. The machines NEVER work no matter the time, day, anything. The employees are fair, but cannot fix or help with the machines in anyway. They just are there to tell you "it's not working and there is nothing we can do." Don't go here to print, the machine won't work and charge you still, don't fax the machine won't work and charge you still. Just don't go here. Save yourself, Copies N More across the street is wonderful, you can email the guy and he will have everything ready for you . read more

They called my package ugly and be Because they can see small part of the merchandise they refused to send my package. And tried forced me 2 buy the packaging service for additional $12.99. refused to explain why. When I tried to take a video of them refusing to ship my package. they asked me "politely" to go out of the store. See photo of my ugly package read more

FedEx Office Print & Ship Center - Ugly package - Shipping Centers Near Me - Forest Hills, New York

Antiquated to say the least. Poorly run - Avoid at all costs. Things used to be much better when this place was called "Kinkos" - But, now - this is another example of a place that has grown too big for its own britches. Staff are unfriendly and poorly trained. Ask for anything - "Remotely Complicated" & "Specialized" in the Printing World - They simply cannot and won't help you. Thank G-d for the Printing Shops that have endured the tough times. Sir Speedy and the others. You can get quality production and binding done right - But, its not going to happen @ this place. read more

FedEx Office Print & Ship Center - Terrible Parking - Poor Staff with bad attitudes. - Shipping Centers Near Me - Forest Hills, New York

The staff there ignore you nobody wants to help you out at all. The machines don't always work. It's a disaster over there. read more

I needed to send something via Fed Ex and this was the most convenient location for me. I read the reviews about the service being bad but my experience was ok. I was helped right away and I was in and out of the store in about 15 minutes. They wrapped my package for me as well. There were also a bunch of self serve stations as far as copiers and computers. Parking was metered until 7 pm I think. There is free parking on the side streets if you can find an open spot. read more

FedEx Office Print & Ship Center - Shipping Centers Near Me - Forest Hills, New York

The staff here is very rude and extremely short with customers. The man who is managing the door literally asked use why I was there? I was there to buy their overpriced shipping envelopes. When I told the man "shipping supplies" he almost seemed annoyed that I wasn't there for pick up or drop off packages. Paid $5 for 6 bubble envelopes because everywhere as was closed. I would avoid if possible. read more

Beware !!! The RUDEST GUYS WORK HERE. One of them Is NAME PHOENIX HE REFUSED TO HELP ME BECAUSE IT WAS "CLOSING TIME", mind you I was already in side and the door was open. THE OTHER MEMBER THERE HANDED ME PAPER I WAS LOOKING TO PURCHASE TO PRINT Documents. AT NO TIME DID EITHER EMPLOYEE SAY THEY WERE CLOSED. I WAS AT A WORK STATION FOR A LITTLE OVER 20 mins. No one approached me. As I went to the counter to purchase my paper, Phoenix was with a customer. PHOENIX CAME OFF VERY RUDE WITH A condescending tone in his voice. Phoenix IS RASIST AND RUDE. Doesn't know how to treat OR speak to customers. He refused to help me make my purchase because he just simply didn't want to. I was already inside and there was still one person making a purchase. The other employee said I can use a work station if I didn't want to pay extra for them to print. Phoenix is very combative and said complain call my manager I don't care, but we are closed and I am not going to help you. I don't know how FedEx has employees like this! You should never argue with a customer and if he continues to treat customers this way. This FedEx will lose a lot of business. read more

Huge store and the staff is friendly even though it is fake because, when they close their doors they laugh at the people trying to come inside. I get my posters, flyers and menus done here and they are very helpful and actually attentive and try their best to get everything done. The parking is terrible and there's always trucks either blocking you in or honking at you to move so they can unload. read more

FedEx Office Print & Ship Center - Shipping Centers Near Me - Forest Hills, New York

The worst customer service and way under staffed. After wait on line for 20 mins for to have pages scanned. I was rudely turned away. #badforbusiness No customer is more important than another. read more

FedEx Office Print & Ship Center - Poor management No customer is more important than another. - Shipping Centers Near Me - Forest Hills, New York

I don't know maybe update your hours of operation on some platform. Storefront door says 6pm sat and website similar however having walked over in frigid temps today Saturday January 15 the door was locked at 403pm. #fail read more

I needed a notary public for a few documents that I had. Website states they have a notary on site, THEY DO NOT.

I was visiting the area for an event. My print materials were delayed and I was desperate to create some brochures last minute. If it wasn't for Phoenix being a conscientious and knowledgeable employee, my presentation would've been a disaster. He saved the day. I am so grateful. read more

If you need to drop off a package this is the only fed ex location near the 11421 zip code workers seem helpful but be prepared to wait on line if they are helping a customer read more

They used to be so helpful but now the staff has changed and they are completely oblivious to people and any customer's request for creating a booklet or spiral or even printing color copies. They send to the printer and then they oh yea it doesn't print those images and "I'm sorry I cannot help you". What's the problem with printing color images and the customer just sending it to the email of the store. It's apparently too much work. Whatever take your business somewhere else where it's valued. Be more efficient and not creating hurdles. read more

Wonderful lady by the name of Sasha went out of her way to help me out today with my varied requests meant to protect a document I had to send. She went out of her way to assist and would make sure I was happy. Really delightful. Thank you again for your amazing help, patience and humanity. read more

Have been coming to this location for quite a while and despite the negative comments left on yelp by others I had not experience poor service until today! Two staff members present Jannetta and Candyce neither of whom are helpful. Janneta apparently running the show, slow at handling the front desk area she is rude, and obnoxious. As for candyce she is worst, I kindly asked her to "please help" when she was finished doing what she was, only to be met with rolling eyeballs. She then exits for a 15 minute bathroom break at which point the line increases. She returns only to continue to ignore me. The same service that ordinarily takes a few minutes to complete was denied as their "workload" was too heavy. A store fully of angry customers as a result of two incompetent staff members Personally I will take my business elsewhere moving forward. To all my fellow Yelpies that must rely on the poor customer service at this location. Please don't just write a yelp review call 18004633339 and speak the truth; Service is beyond deplorable. read more

I had to get some stuff printed with bind. The online printing website didn't have the option I wanted so I called the store and asked them. They helped me walk through the process and make what I needed. Very helpful! read more

From the moment I walked in, I was treated so well. One employee, Phoenix, was wonderful. I sometimes get a little anxious when I go to FedEx, and Phoenix was the perfect person to help me get over any anxiety. They were calm, courteous, and made me laugh a few times. They took their time with me, made sure to answer all my questions, and helped make my transaction go as smoothly as possible. read more

I had an emergency overnight business delivery and I barely made it before the 7:30 last shipment (probably even shouldn't have) were it not for AMANDA going ABOVE AND BEYOND to help me get my packages in right before delivery left. The delivery|shipment guy was helpful as well. Just over the top service - she actually cared if I made it on time and I can't be more grateful! Highly recommended! read more

Wow. This place is trash or rather the majority of the workers are. So trash in fact that I just left there 10 minutes ago and I had to stop and write a review. I came here to drop off some boxes to ship to my sister-in-law for Christmas. We went to the counter and asked for labels and a big box. I wish I could've taken a picture of what we were given. Plastic sleeves and a small mailer that could barely fit anything. Most of the workers here don't really want to do anything and when there's six people standing around behind the counter but a long long of customers that's a problem. The guy that ended up helping us actually took his time and did a pretty decent job with explaining everything, but we didn't need the headache they came before it. I understand it is a crazy time right now but if it's really not the job for you don't waste your time or mine. I'll only come back here if I really really need to and I'll make sure I have the right boxes and everything is labeled. read more

The people who work here looks like they hate their job. I walked in ready to pick up a package that had arrived two days ago, had two people waiting in line in front of me, and waited more than half an hour to be seen. 1. One signature pad is broken, delaying every single person just trying to pick up a package 2. They're severely understaffed 3. Janetta that manager at the store is painfully slow at her job. She couldn't remember a short last name in the time it takes to walk to the room where the packages are. She stares blankly as you tell her your tracking number and doesn't listen to you when she asks you when it came in. Then she tells you your package and name isn't in the system when literally it was confirmed by another staff just yesterday. When I left there were at least 10 other people lined up behind me, reaching the entrance of the store. It's no surprise the ratings for this location are so dismal. FedEx sucks and has the worst customer service on phone and in person.... read more

Service and attitude seemed to be the prevailing reason for such negative reviews and I am not here to say that I disagree. However, given these workers are underpaid and over worked I do give a slight reprieve up to a point regarding behavior when addressing customers. In today's case as I was doing my work paying some attention to the activities around me, I can tell you both young girls were really working hard, multitasking between phones, PC support and counter sales. To be honest, I really felt for them, they seemingly did not have a moment to take a breath. My needs for the day was using AdobePro and scanning to email a document with a few tweaks. FedEx's PC's are running all current software and 45 cents a minute for the Design Option is not that obnoxious a price. I love pens, yet the options were very limited to higher quality mid quality pens, Pilot brand pens were what I was looking for yet they only had the G2 model. However, I scored a great writing pad by Miquelrius (made in Spain) which ran me a mere $4.99. The quality of this product to express your thoughts and ideas on is on the top of my list. read more

Went here very hopeful and ecstatic that I could take a passport photo and also have it sent off without needing to go to the post office. Boy was I disappointed!! The man printed the photos, saw my application for the passport renewal (colored yellow - indicating the person was under 15 the last time it was done, and therefore needs to go to the post office personally) and seeing that I was over 21, convinced me to fill out the form appropriate for adults and therefore messed up my application. My passport was on hold and i had to come into the post office anyways and pay an extra $35 fee to have it resolved. On top of that, he still demanded that I pay for a reprint of the old photo. Someone working here this long should know what forms are required and what the applicant should do - not lead them in the opposite direction! Horrible, uninformed service and made my life way too difficult. come here if you're super well prepared and need a quick photo taken and printed - otherwise stay as far away as you can!! read more

Came to this store location yesterday to drop off a prepaid package. The representative behind the counter refused to take my package because I had used brown tape to tape up my package. I asked for the rulebook, guideline, or a sign saying that I cannot use brown tape. I use brown/tan packing tape from Tuf tape. The representative did not want to read their own rulebook to show me that I could not use brown tape. I read the book myself, it said I couldn't use cellophane, masking, or duct tape. It has no mention of brown tape. The people here don't care about customer service or reading the actual rules or guidelines. read more

This place is easy to navigate and has wonderful staff! Aida is helpful beyond words. She is patient and kind and truly wants customers to feel comfortable. read more

Man do i miss the kinkos in fairfax va.24 hours, friendly staff, but even they went downhill after fedex took over, gosh i hate mergers. this place was a MILLION times worse than the ones in VA. prime example of poorly trained lazy unhelpful staff , reminded me of my days in the caribbean where everybody is LIMIN and doing one task for the whole day. the reason i came here was i finished my taxes online and my printer decided to commit suicide when it found out that it was gonna be 45 pages. the darn printers here were down too except one. the dude workin on the front counter was rude , i don;t know how else to describe him ---KUTTAKAMINAHARAMZADASUUARDABACHA--- he was busy in his own world. their damn printer ran out of paper, took 10minutes to reload and they were chargin me for the time i was waiting for this to be on the net. GAANDU LOG read more

Absolutely the worst FedEx store ever. Customer service was horrible, associates were rude and not helpful what so ever. My first encounter was to pickup a shipment from Walmart from Black Friday and the associate was rude but hey its the holidays and I thought nothing of it. Just a couple of weeks ago I'd thought I'd give them another try instead if going to Westbury to pickup the sd cards I ordered in preparation for a trip. There were two associates I waited patiently with my email confirmation stating my order was ready for pickup at the FedEx store. The male associate ( no name tag displayed ) was helping a customer while the Anna the other associate ( don't know if that was really her name her name tag was flipped inside her sweater) was pushing paper behind the counter. When it was finally my turn I presented my phone to the Anna and she says to my that's not the order number? I'm like okay where can I find the order number she rudely replies you should know you ordered it! I'm like WTF? The male associates gets into it and says we can help you unless u have the FedEx tracking # How's that for customer service. The cell signal is horrible around that location and I asked if I could use one of their computers to look up the Fed Ex tracking # their response was we will have to charge you! At this point I was just so pissed., keeping my cool I asked for a manager and was told he wasn't in. I stepped out to keep me cool and to get the dam FedEx tracking # about 10 mins later I get it on my iphone and you guessed it only one of them are helping customers and I have to wait again. I have attached pics of these two so you can be on the look out and know what to expect. Never going there again. read more

FedEx Office Print & Ship Center - Making customers wait while she does her own thing. - Shipping Centers Near Me - Forest Hills, New York

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- Long lines are not divided into multiple lines serving different needs, which seems like a very basic call to make when operating a retail store - Employees lack passion and customer-service oriented attitude, and I sense it's due to a lack of recognition, compensation, and training The verdict: Coming here would be because of a necessity, not a desire. read more

I would give 0 stars if possible. Actually negative stars. Employees working here are completely incompetent. Woman employee (manager) tells me she can't accept a package the way it was packaged. Mind you, I received the package the exact same way from a huge corporation, sent via FedEx. This means that the package was delivered to my doorstep by the FedEx driver in the same way i was trying to return the shipment. It was one of those boxes which had a tight plastic bag wrapped around it. Similar to how Zappos ships items sometimes. The tight fitting plastic bag is used to protect the cardboard from moisture elements to protect the clothes within the cardboard box. The lady goes on to tell me no and was extremely rude. I kept telling her this is how I got the package, and how the driver delivered it to me etc. I asked her if this is a store policy or a general FedEx policy and she couldn't even give me a clear answer. I called FedEx 1800 number and they said that it was completely acceptable and have never heard of a policy like this. I made a mistake going here after reading the negative reviews about this place. It's true, this place is run completely by morons, and I've never had a bad experience with any other FedEx location until here, and I ship/receive a lot of shipments on a regular basis. So after all this I go to UPS (location by my house which I always go to), and they ship the package without any trouble or questions at all. I had gone to FedEx initially because they are a little cheaper, and I wanted to save myself some money. Mistake on my part. I will never be going back to this FedEx location. read more

I primarily use this location to pick up packages from Fed Ex. Its always crowded and the lines move slow. However, its much more convenient coming here than the Fed Ex pick up office in the boondocks side of Queens. read more