OK... Wasn't aware of this delivery company 'til 2020, when the Pandemic hit.. A package was 'delivered' per an email from the store, the purchase was made.. Nada!! Mind you, I was Working From Home Thank Goodness, the store issued a refund.. Fast forward to 2022... Ordering & deliveries are a lil' better with LaserShip... However, I wonder why their drivers aren't ringing doorbells??!!!! I hope they don't think CV19 is transmitted by a bell Because my mail carrier rings the bell... Along with the FedEx & UPS delivery person... Shoot, even DoorDash Dashers announce their presence! So, on that, LaserShip, advise your employees ring the bell, opposed to dropping off packages, and leaving! read more

I'm not someone who usually writes reviews, but this is one service to avoid at all costs. Unfortunately, I have had had deliveries routinely subcontracted to LaserShip, and every. single. one. has had an issue. I live in a building with a standard NYC intercom system: you ring the bell, I buzz you in. That's it. Not complicated. Yet somehow, on multiple occasions, the driver will buzz, fail to open the door, shrug it off, and mark the delivery as attempted. The next day? Same exact routine- forcing me to either wait again or go track down my own package. As I'm writing this, I'm waiting on a food delivery that should've arrived hours ago. I'm not optimistic- according to tracking, it hasn't even left a facility in another state, and the last update was over 24 hours ago. The only silver lining is that it's currently single digits outside, so if my box of raw protein is sitting in the back of a truck for God knows how long, it might still be salvageable. Truly unreal how this company remains in business. read more

At this point companies need to STOP using Lasership. I will definitely be contacting the BBB. How you attempted to deliver at package at 8:34 but Im sitting outside building waiting. Photo taken at 8:34, yall see any delivery truck or anything. The white car is a neighbor. ​ read more

LaserShip - Shipping Centers Near Me - Ridgewood, New York

See all

Anytime a company I order from uses Lasership, I already know that order isn't showing up. It always ends up in a nearby facility then scanned as damaged and to contact the seller. Amazingly, this last time around, the package magically made it on the truck after the "'damaged" scan but the package never made it to my house. This company is a scam. Guaranteed they are tearing open packages at the facility and claiming it was "damaged" in transit. read more

LaserShip - Shipping Centers Near Me - Ridgewood, New York

Everything, because they don't know how to read addresses, they don't have phones at work.The only way you can try to get a hole of them is by text and that's a joke, I would rather talk on the phone person to person, not person to bot aka AI. read more

Terrible service. I had a package marked as delivered, with no proof of delivery which was not delivered to my apartment building or my neighbors. I was home the day it was delivered and they did not buzz my apartment. I am now waiting on a replacement shipment and I was notified that they attempted a delivery, but again, no buzz. do I need to sit all day outside of my building to make sure I get this package? absolute garbage company read more

This is day 2 of not receiving my package after I sent clear instructions on how to deliver it. It always an issue with this company and I wish company would stop using them cause they going to lose out on a lot business due their drivers being lazy and not their jobs. I'm ready to take it a step further cause this is unacceptable. The worst company I ever dealt with it read more

It has been 6 years since my initial review and the same issues STILL persist. Despite leaving clear delivery instructions, the delivery driver refuses to follow them. I have made it very clear, both with Walmart and Old Navy (two companies who continue to use OnTrack/Lasership) and with OnTrac themselves, NOT to leave packages lying around unsecured, near the mailboxes or anywhere else in the building. That is NOT a secure designated mail room. This incompetent deliveryman is continuing to leave our packages unsecured/unattended on the ground floor of an 83 apartment building that has no security/doorman or working cameras. Many people go in and out of this apartment building and could easily steal the package. Stolen packages are a common occurrence in this building. This deliveryman is extremely lazy and unprofessional. He doesn't even ring our bell, so I have no idea if he delivered the package or not, unless I constantly check and refresh the tracking status. What is infuriating is that I live on the ground floor so it would have been just as easy to deliver the package to our door. You know, the actual place where he is supposed to deliver the package to. But instead, he insists on ALWAYS leaving our package everywhere else, besides our actual apartment. Often times, on the other wing of this two sided building. This unprofessional deliveryman is simply refusing to do the job that he is paid to do and needs to be reprimanded, re-trained and/or fired. This is totally unacceptable! read more

Over $1000 worth of merchendise were at this location for over a week. No humans to contact about it. Was sent a generic "we are looking into this" email with no resolution. Looks like all the reviews are true about this place being a terrible operation. read more

Their drivers can't read or follow delivery instructions. Both my wife and I have arthritis and it clearly states leave at front door/top of stairs and they insist on leaving it on the sidewalk 3 stories down . read more

Worst shipping company period. This is the worst shipping company I have ever dealt with in my entire life. I have never had problems like this with any other company. They said they could not deliver multiple packages because an "exception occurred" and they returned the packages back to the seller! I have had multiple packages from other companies (UPS and USPS) delivered to this exact same address the same week with no issue. These items are now out of stock at the store (Anthropologie) so I cannot reorder. Any companies who use LaserShip need to beware of losing customers. Anthropologie STOP using LaserShip to ship packages! read more

In the words of En vogue.. You're never gonna get it! So, I want to give a quick shout-out to Lasership AKA.. OnTrac for always being consistent! If I can rely on LaserShip for one thing, that is "I WILL NOT GET MY PACKAGE." Thank you guys, because of your incompetence and unprofessionalism, in the last 6 months, my online shopping has dropped by a whopping 90%. I don't know what it is, but continue the terrible service, because of you, I am saving money.. Stupidly, I recently placed an order from Mac Cosmetics, and stupidly, they use LaserShip (OnTrac) also. I watched these clowns on by camera, ring my intercom and walk away, yep, exactly what I said, they rang and left! I was at my intercom, in a matter of seconds, and that fast, he walked away. I hurriedly ran down the stairs, GONE, yep, GONE, and has not been back since! Why bother to show up in the first place if you're not going to allow me to let you in? My neighbor was outside. She said she was going to let him in, but he just rang and walked away. I just read somewhere that UPS is chucking hundreds of their trucks, which means we are left with the bottom of the barrel. -Lasership ( OnTrac) ( The guck at the very bottom of the barrel) FedEx (they hold on to your package like it's sentimental, but at least you will eventually get it) USPS ( Sometimes you'll get you're package delivered, but usually you have to pick it up, but you'll get it, unless it's something expensive) Bottom line, If these are my options, and online retailers chose to take the cheap route, (the cheap always come out expensive) and continue using LaserShip, i will only continue my shopping with retailers that care about the consumers, and hire proffesionals, but until then, i will continue, stacking my coins.. LASERSHIP, MY BANK ACCOUNT, THANK YOU!!! LOSERS!!! read more

Always late if delivered at all. How is this company still in business. Why can't REI use another shipping company

Why do giant wealthy companies select LaserShip to muck up deliveries? I would pay for shipping if it were an option. This company never ever ships within the time frames advertised. Every day they simply move the expected delivery date up 24 hours, regardless of how far away the package is. This is a really terrible service. read more

I have used Blue Apron off and on for many years and they use LaserShip. This is a food delivery service. So many times it shows up a day to two days late. Do they follow FDA food storage requirements? I don't know but I have had chicken, beef, pork and fish all arrive warm to the touch. Of course I have to throw it out. I would absolutely NOT recommend them for anything unless you don't care when it gets there. read more

Today is December 22 laserShip didn't deliver my package stealing people packages. I have not received my package. LaserShip has to do better. read more

I'd give them negative stars if I could I've never had a package delivered to my address. Sometimes packages are delivered to one of my neighbors who brings it over. There have been times where tracking showed it was delivered... to where, I don't know. Never received. Unfortunately until an order is placed, I have no way of knowing what shipping company is being used. If I knew up front LaserShip was being used, I wouldn't order. read more

I ordered from Brooklinen. They had used FedEx last time I ordered. This time it's LaserShip. My order was supposed to be delivered today, but their OnTrac system claims "The delivery of your package was attempted but could not be completed due to a lack of an access code. Please contact us to provide the needed access details to avoid a return" It's complete nonsense. There is no access code. This is a 4-unit building and the roofed porch is fully visible to the street and publicly accessible. The building door is locked, but you'd think that non-USPS carriers would be used to the concept of leaving packages on the porch and ringing the doorbell. I have let Brooklinen know, and sent them some example delivery notices + photos from other carriers. It's not that hard to get right, is it? read more

I would give these people negative stars - I had to re order my package because they lost it and when I reached out to their customer service they said there was nothing that they can do. I had to get a replacement order from the store where I made my purchase and guess what..... THEY LOST MY PACKAGE AGAIN!!!!! read more

I'm the sender of a package that was last scanned by OnTrac in Mineola, NY on June 29. After that? Nothing. No updates for 10+ days. Then the tracking just changed to "Unable to locate package" -- seriously? This is a handmade item I sent from China. I spent a lot of time making it, and now it's just... gone? No delivery, no investigation, just a "sorry it's lost" message? That's not okay. I've tried reaching out through email, contact forms, everything. But all I get is the same copy-paste reply. I'm not asking for anything crazy -- just please, actually look for the package. It might still be in the facility. As a small business, I can't afford to keep replacing items because a courier won't follow through. Please take this seriously and help me find my customer's order. read more

Always a problem. With any order from companies that use Lasership we either had or have Deliveries not received or sent to wrong address. ALWAYS read more

I ordered an electronic item from Walmart that was supposed to be delivered the next day. Seems simple enough, right? Unfortunately, Walmart used OnTrac (previously Lasership)--and that's where the nightmare began. My package has been stuck in their Secaucus facility for nearly three weeks now. I opened a ticket and have been chasing updates ever since. After repeated follow-ups, I was finally told--out of nowhere--that it was "delivered" at 11:30pm the night before. Really? Because my front desk was closed after 11pm, and there was no signature, no package, nothing. When I pushed back, I spoke with an agent who casually admitted the delivery status was "marked as delivered by mistake." That is incredibly shady. And it lines up with what hundreds of other reviewers have reported: OnTrac is notorious for lost, mishandled, or stolen packages, and for playing games with tracking updates. It's gotten so bad that they had to rebrand from Lasership to OnTrac--trying to outrun their terrible reputation. Spoiler: the name change doesn't fix the incompetence. At this point, I'm still sitting here waiting for a next-day item, shipped from a warehouse just 2 miles away, to actually show up after almost 3 weeks. This is beyond unacceptable. Retailers like Walmart need to cut ties with OnTrac ASAP, or risk losing loyal customers. read more

If I could give zero stars, I would. This company is unprofessional and incompetent. It's frustrating that so many businesses rely on them as a courier service. I have no idea how they vet their delivery workers--either they can't read, or they're genuinely dyslexic. My package is always delivered to the wrong address, and the proof photos never show my building lobby. Even worse, there's no way to reach a real person to file a complaint--just an unhelpful automated system. It's unacceptable and incredibly frustrating. read more

3rd delivery of Comfrt hoodies delivered to the wrong address. This is getting old. I don't understand why Comfrt contiues to use them. I have another hoodie coming tomorrow. We'll see.... read more

I'm honestly shocked that LaserShip is still operating, given the overwhelming number of complaints against them. In my experience, they are by far the worst shipping company I've ever dealt with. They have lost several of my packages, and each time I've had to waste valuable time filing claims and sending follow-up messages. The customer experience is consistently frustrating and unreliable. Today, yet another package was marked as "delivered"--but it never arrived. It was supposed to travel from New Jersey to Staten Island. According to tracking, it sat in a truck for 10 days before being marked as delivered today (Sunday), yet I received no notification, even though I'm subscribed to alerts. I checked everywhere--no package. I've filed another complaint. Thankfully, Nordstrom refunded me, but they're the ones absorbing the loss. To Nordstrom and other retailers: please reconsider your partnership with LaserShip. Their poor service reflects negatively on your brand and causes unnecessary stress and inconvenience for your customers. read more

If I could give a zero I would the service is terrible I order from macy and they deal with Lasership I didn't receive my package they delivered my package in a unsafe area my package gotten stolen I was so frustrated never did they knock on my door or never put my package in front of my door I was home waiting on my packing they left my package in the l9bby and my package was stolen it's not right they don't have no curiosity for our packages this not right the workers need to be more passion when it comes to delivering your package not just put the package anywhere where package get stolen it's not right the way the customers are getting treated read more

I add business hours 8am to 5pm on the website ASAP when I am emailed a tracking number. Yet again my package delivered after 5pm. This time at 6.34pm and it was left on the steps. The entry door was not locked because we were still at the warehouse. Good I track all deliveries and was able to retrieve it before somebody took it. read more

LaserShip - Shipping Centers Near Me - Ridgewood, New York

i ordered from Old Navy and they use OnTrac. This company is a scam. They are a bunch of liars who constantly say they attempted delivery or need more information. Everyday they change my delivery date without making any attempts to deliver. THEY ARE THE WORST. I will never order from anyplace that uses them to deliver. read more

LaserShip - Shipping Centers Near Me - Ridgewood, New York

I can not rate this horrible company because there are no negative stars. Remove this one star, you can not post without a star. Their delivery personnel do not deliver packages. They throw packages on the floor in lobbies of buildings. They never ring doorbells. They pretend to not speak English; they show no accountability for packages. I thought they only delivered Amazon, but they also deliver for other vendors. Their customer service is nonexistent, and if by chance you do get to speak to someone they are unhelpful, rude and down right nasty. NYC is a Sanctuary City and it is illegal to leave unattended packages in buildings. This is the law since 911. read more

See all

This isn't the first time lasership has "lost" one of my packages. I'm convinced the delivery drivers are stealing my stuff since I have never received a package from lasership successfully. And their customer service is beyond garbage, no point in even offering "customer service" if nothing is ever done to solve the problem. Avoid this scam of a company at all costs if possible. read more

PKG (Maspeth, NY) was out for delivery early a.m. on Sunday, 1/26/24. Claimed it would be delivered by 9 p.m. No PKG arrived, no updates. After I contacted Walmart, they replied that the PKG was delayed. Really? The delivery drivers are incompetent and unprofessional. Reports of stolen pkgs are updated as "delayed". Do NOT use them. FedEx and UPS are better to ship with. read more

This has got to be thee worst delivery service in the world! Their service is horrible! They should be called LAZYSHIP!! The couriers NEVER deliver your items to your door, even if you tell them to on the intercom before buzzing them in. They say Ok, but always leave packages right in the lobby where it does NOT belong! I really wish Amazon would replace them with a more efficient and reliable delivery service! Stick a fork in me because I am so done with them! Ugh!! read more

Minus 5 start. Lost the package, no notification for 8 days. Then received the email package was delivered, absolutely disgusted, package was not delivered. Have cameras and working from home. Never use this company complete scam. read more

I guess Im not the only one...Ordered on 5/24 from Banana Republic Factory. Ontrac provided shipment information. Been tracking daily. Then I get Ontrac delivery confirmation 6/3?!? No package delivered at all. Then i also received email confirmation package was delivered on 6/2 ?!?. Either way, i did not receive anything. I have Ring camera installed all over house. Nada!! I reported complaint to Banana Republic, Ontrac and BBB. Ontrac said they completed investigation and package was delivered based on their own tracking information. Amazon UPS takes photo as proof of delivery. Ontrac can't . read more

Habitually late delivering items. For some reason Walmart uses them and they are constantly late with deliveries.

Awful delivery procedure. This service (Lasership/Ontrac whatever they call themselves) left my package sitting on top of a community mailbox unit (25 townhouse complex) in plain sight for all passers-by to see. Package was delivered at 5:30 pm in the evening and I arrived home at 9:30pm and it was gone. Who leaves a piece of merchandise that a customer has paid for, entirely unsecured, not locked. They most likely do not have keys to mailboxes like the postal service does but this is a ridiculous system as I live on a busy street with very active foot traffic. Anyone seeing a package in plain sight like that = an open invitation to steal. Thankfully the merchant made it right for me with a refund and I have to buy the item over again which I am going to pick up in person from the store. Find out before you order online whether they use this service because if you are not home and there is any risk that someone would take your package, you will want to avoid this service completely. They do not leave packages in a secure location. read more

LaserShip - This is Lasership/Ontrac at it's finest - Shipping Centers Near Me - Ridgewood, New York

They the worst carrier at all time high.They lie about they made a attempt.This is what they always say dealing with this carrier.I wish it was a way before placing a order to see which carrier would be delivering.Lasership is not the reliable for delivery packages! read more

Horrible Service unreliable... reports packages delivered but can't provide pictures to confirm it... Never makes deliveries according to promised delivery dates... read more

This company is extremely irresponsible. I wonder how this company is able to survive as a shipping company. Is this the same shiping company as the INFAMAOUS CDL Last Mile ? I have had my paclage go missing more than 20 times so far on deliveries for this lax shipping company. According to the shipping information this time, my package has arrived, but the proof image is NOT my building address, and I have no idea where this is. My apartment has a package room, but it seems to have been left somewhere else. Just fo out of business ! read more

They love to do this thing where they lose your packages and then say you didn't provide accurate delivery information. They give you 3 days to provide the information necessary, but here's the catch, there is no customer service email/phone number. Only a broken chat bot that loops the same 3 automatic responses and an automated call system that refers you to the broken chat bot. They also love to forgo any delivery specifications you give them, my favorite is how they refuse to leave your packages if you are not home. Obviously don't use them. The company is barely functioning and they are well aware of that fact. read more