If I could give this FedEx location zero stars I would. For one, the parking situation is a total sh*tshow. Good luck finding street parking. The staff themselves are not the friendliest, they all have the same "I'm just here to get paid and dip out" energy. I came to drop off an iPhone that needed to be sent to Apple as a replacement. When I dropped the iPhone off the CSR did not label or tape my package in front of me. But I assumed positive intent that he would do his job and not potentially go through my package. Long story short, I got a message from Apple stating that they received an empty box with no iPhone inside to return. So at some point between me dropping it off and it being in-transit to the return center someone pocketed my iPhone. Thankfully Apple was willing to work with me and the situation was rectified rather quickly but the fact I had to deal with that BS. It already sucks we only have two FedEx Shipping Centers in the Hoboken/Jersey City area. The location at Exchange Place is probably better but the parking is just as bad. Be cautious when dropping off your packages and always ask for a receipt. read more

Service Requested (3/5): The team member was a bit curt initially because the way they asked us to come up was by saying what do you need. However they ended up helping us and getting the service processed. They were initially confused by the label but we were able to figure it out. Good thing I stayed to watch them pack it though because they almost put it in an incorrect container and we had to adjust. Quality (4/5): This store has a nice interior and seems spacious. There is a lot of supplies and equipment available. Value (NA): Processing an item for adjustment so the company doing this adjustment paid for the transaction. read more

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I am so surprised by all the negative comments about the service! Has anyone been to the FedEx in Fort Lee or Paramus??? Those are the nasty bunch!! I live in the Fort Lee area and am willing to go to Hoboken to use the FedEx for copies because they are so NICE! My laser printer broke down and I couldn't find anyone to fix it so off to FE, I go! The staff greets you warmly, they ask if you require assistance, they actually provide the assistance, if necessary. Ask them anything about shipping or the printers and they grace you with a smile and an answer. And if they don't know the answer, they'll find it for you. If the line is long, someone will ask "what do you need?" this is all to ensure you make it out quickly. Plus, they got new printers!!! One star taken off because parking is a joke and you waste a ton of time looking for a spot or park in the garage - while it's not really their fault, I pay to park in the garage cause I get tired of the search. read more

First of all customer service in here is TRASH. And I literally only need the minimal amount of customer assistance that one could need. I drive here from two towns over bc this is the only one open near me. I am returning an eBay package, the seller asks that I use the same packaging for return. They sent it to me through DHL but the return was from FedEx. None the less, I walk in an greet the gentleman at the counter who's helping a customer with a "hello good morning" as I walk up. He looks at me, not a smile, and definitely no good morning back, great thanks for nothing . Now I wait my turn, before I even put my package down he says "that's DHL" I said it's FedEx. He said yea but bc of that logo I can't take it" and gives me no other alternatives. Just rejection. Again, thanks for nothing . Someone in the customer service field should have offered me idk a box or another bag even if I had to pay for it instead of bluntly and matter of factly telling me he can't and won't take it. Yes the package is half yellow but you can't see anything really that blatantly says DHL. Will never purchase another label or any supplies from this place again read more

FedEx Office Print & Ship Center - The back. needs to be stated blatantly when purchasing a label, OR they can just offer me a FedEx bag or box that I'd be happy to pay for. - Shipping Centers Near Me - Hoboken, New Jersey

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I used to come in probably once a week at least to get things printed and I know it is weird to say but I miss literally miss being so close to THIS FedEx.... Everyone that works here is so friendly and kind and helpful. They always say hi to my pup, offer assistance even if I am at the self checkout printers and make shipping super easy and quick. The shop is clean and organized and never too busy. But, honestly, the real 5 stars just goes how nice the staff is. I've never once gotten anything but a friendly face and helpful hand. Anddddddddd end of happy rant about the FedEx I used to frequent and still sometimes do because I know where everything is and how to work the self printers. read more

I too was concerned about all the bad reviews. But I went there this morning, and they could not have been more helpful and friendly. I was in and out in a flash. read more

I hate going in the store . The manager is a real piece of work and her attitude sets the mood over there. The post office is 10 times better than these people. I avoid this place like the plague but I had to go there today because I'm sending an overseas package and the company I set it up with uses FedEx. They don't know what they're doing and have a bad attitude. read more

I had created a large piece of art work to ship internationally and took it to this location to Ship (the transport of which was difficult because it was large and awkward), only to be told that it "exceeded the size limit for shipping". Surprising considering this is a major FedEx hub. If I am going to use FedEx as a service I would Hope they would be able to have the capacity to ship large packages. I am baffled. read more

The service I received from Vernon was a pleasure. He is efficient, professional, and friendly. I look forward to seeing him at the counter when I need to come to the store. Anthony was also courteous and attentive. Didn't leave me waiting in line at all. Made my visit to the store top-notch. read more

store manager is the most unpleasant person I've ever came across. she's nasty. they should promote the other employees cause they're nice and helpful. I'd give negative stars for the manager if I could read more

If I could leave -10 I would. This is place is HORRIBLE! Customer service is terrible!!! I don't know how people like that can work there and how they were hired. They clearly hate their jobs!! Cero helpful, they yell, treat you as if you were stupid. They have cero manners. I've been to plenty of FedEx offices and the best ones are in LA for sure very knowledgeable, great customer service and very helpful. Here is like they want to do the least as possible and God forbid if you have questions. Even USPS have nicer people working than this FedEx they definitely need to hire better management and employees. What a nightmare read more

It's expensive as far as printing goes, but if you want your resumé on some decent paper without having to buy a whole pack of resumé paper yourself, this place does the job. Also the people working here have always been pretty nice, although sometimes they are busy doing work in other parts of the store. I have picked up packages before that somehow did not get delivered to Stevens, so that was interesting... Use their online service to print, and then you can pick it up at the time you specified. Make sure to print black and white if you don't need color as it majorly lowers the price of printing. I had accidentally forgotten I sent a print a month before once and they still had it when I went in for a different print, so that was nice even though I did not really need it. read more

For shipping within the US I find the staff helpful, knowledgeable and efficient, the trick is printing your own label ahead of time at home and completing payment then as well. International shipping is another matter and much more complicated, I usually call the 800 number for guidance. read more

"Hey, I have this pretty heavy cake from Carlo's I want to send to Texas for my Aunt's birthday." "Sorry sir, we don't technically ship food." ... "Hey, I have this brick inside a Carlo's box I want to send to Texas." .... "Ok, here's a box. Pack it yourself, in the corner." .... Box. Bubbles. Efficiency. Cake on a plane, cake on a truck, cake to my Aunt. Thanks for being a bud, FedEx. Also, thanks for charging more to overnight the cake than it cost to actually get the cake itself. But most of all, thanks for turning a blind eye and not making me gobble this cake up all by myself. read more

I went in on a Sunday to get something printed on specific paper (that I brought in). There were two workers and one of them helped me put the paper in the printer, etc...it didn't work out because my document was in a weird format when sent to FedEx. The worker fixed it on his computer and printed it for me. But it took awhile, even though there was only one other customer who was being helped by someone else. In the end, it worked out and I got what I needed. Hoping to replace and upgrade my current printer soon. read more

A lesson in customer service is needed here. Useless and a waste of time. If you want to get aggravated ...this is your place. read more

The people working there are really cool and personable! The woman helped with my package it was a sentimental gift for my friend, made sure it was definitely going to the right address, was in a package it would fit and I could track it . I think this place has people that care & is convenient so I'd recommend for sending something read more

If you want to have an argument go here, they never fail to be aggressive and defensive, unfortunately I have to go and pick up parcels here from time to time I dread going read more

I don't write reviews very often but just felt that l have to warn others. I visited Newport UPS store where l got an excellent service, the clerk was super helpful and attentive. The only reason l went to the Hoboken Fedex was that my Amex didn't go through there. The girl named Zippy at the Fedex was so rude and arrogant - no Hi, thank you bye etc. l had to feel the whole time like she is doing me a favor...ugh, and l was so nice to her. I would def choose some other place to go next time!! read more

This has to be the worst customer service I have ever experienced. I had a label that said it would expire on the 26th and they told me it expired on the 25th. (actually fedex corporates fault) They were extremely rude and treated me like an inconvenience and offered no help at all. It was 8:30pm and I know they did not feel like dealing with it. They told me very brashly and rude to call customer service. When I asked for a manager they rolled there eyes. Both employees were rude but I only remember Zippy, stay away from these rude people. Judging from other customer reviews I am surprised they still work there treating people so poorly. I would never go here just go to UPS down the street. read more

I definitely got here at 10:40pm on a Monday just to pick up a package (I'm not privileged enough to live in a doorman building in Hoboken). The FedEx Store employee clearly waved me off that they were closed...although the door clearly states they close at 11pm tonight. The only reason I'm giving this 2 stars is because of their location... read more

I always go here to print and I haven't experienced any bad customer service. On the contrary, the staff was friendly and professional.I've been printing files for years (I'm a graphic designer) and I always come in knowing exactly what I want. Unlike other places in the area, FedEx always delivers speedy printing and good quality. I'd definitely recommend this particular FedEx. There might be a little wait time, but that's why they give you an option of self service for printing + work stations. I haven't heard anyone say anything bad about their shipping, although I haven't shipped from this particular location myself. read more

Constantly understaffed. You can watch your ability to ship something same day or next day morning come and go as the single person in duty takes 15+ minutes to process a single order, and the morning truck comes and goes while you stand in line. This is not a staff problem this is a company problem. Kinkos has no standards for customer service: next time I'll use the U.S. Post!! read more

I went in to drop off packages and the woman behind the counter asked me could she help me . Did I need to purchase labels for my packages? I told her no all the packages are already labeled. She then did not want to take the packages. I had to go to a self check in machine to scan my packages in. The customer service sucks in this place. People don't want to work anymore. It is pretty sad. read more

Used them multiple times to do quick order business cards and they have always been helpful including loaning me a stick drive to transfer documents. read more

When I don't have time to have documents printed at my office, I use Kinkos as a last resort. Be sure to follow up after emailing in any project, as they frequently confirm that they have received my request, then when I go to pick it up, they somehow managed to have lost the entire project, including the initial email. Now, after confirming they received it, I call back again an hour or so later (or whenever they should be printing it), to make sure that they haven't lost the attachments. They often do. Their package shipping costs are also absurd. I mailed a document about the same size and thickness as TIME magazine, to PA, with the slowest method possible. It was over $20. Go to the post office if you have the time. read more

I can only review about printing services. I've printed presentations, posters, flyers, and banners. Kinkos has always delivered consistently high-quality service. I've placed orders both in office and online and never had an issue. Very pleased with the staff's professionalism. This is my go-to place to get anything printed! read more

Staff acts like they are doing you a favor. I took in something to ship in a shoe box (I didn't know we couldn't do that). The employee did not offer to help me find a FEDEX box. She just said "You can't ship in shoe boxes". I thought I had offended her by her "don't you know that, stupid" look. I took my goods to UPS. The employee smiled at the shoe box and said they could repack it for a fee. It took less than 5 minutes to finish. I'm closing my FEDEX ground account and opening up UPS. read more

I come here pretty often and always thought this location is very clean and well maintained. I have decided to leave a 5 star review on yelp because of Craig. He is a very nice gentleman, knowledgeable and provides outstanding customer service!! read more

There is nothing more frustrating than showing up early to send something because they say they are open at 7:00am. Showed up at 7:30 but not open. Stayed until after 8:00 and still not open. I really don't care when you open, but don't advertise on the front door that your are open from 7am-10pm M-F when you seemingly have no plans to do so. When open, they are fine, but there were 4 people waiting at 8:00am. Total BS. read more

Scanning is a nightmare, as someone said earlier. You need to pay per minute, so anxiety kicks in the second the timer goes off. Oh sorry, forgot to mention they have 5 giant all-in-one scanner/copiers in the place but all they do it copy and print. Scanning function is disabled. Instead you need to scan 1 page at a time from a flatbed scanner. Booo, terrible customer service. Acceptable if this was 1998, but not 2017. read more

There were 5 employees on the floor all acting like no customers were there. I clearly needed help but no one acknowledged me.

Incredibly rude and aggressive for no reason at all. I really dont understand how someone can be so angry at 8am. Dont come here unless you want to be dismissed and talked at angrily. read more

Don't get anything shipped here..apparently the Fed Ex drivers make the Fed Ex stop one of their last and if they get there after they're closed they make a delivery exception and you have to wait a minimum of another day. Horrible and slow service, and gave me such attitude when I asked simple questions about when I could expect my package. It's been over a week and I still don't have it. read more

FedEx Hobo got my out of a bind and I am very appreciative! I waited until the last minute and needed a 18x24 poster printed and mounted on foam board for the next morning. All of the online sites (even Fedex) said that my poster wouldn't be ready until the next evening. I called Fedex and explained my dilemma. They were able to print my poster and have it ready in an hour! Pro tip: Always call and ask! Thank you Fedex Hobo! read more

If I could give this location 0 stars, I would. In short they are unprofessional, disorganized, and rude to their customers. They have lost 2 of my boxes in recent months and when I go there for help (which is what the headquarter customer service suggests) they are helpless. Avoid this store/service at all costs! read more

Won't take cash. Place closes in over an hour and they won't take cash. Bad service. 10 min wait to check out because of a phone call. Understaffed. read more

The clerk was unhelpful and impatient with me, and the shipping was super expensive. Like damn lady, I don't wan't to be here either, but I'm trying! read more

Terrible service! I have been to this store too many times because I need to use it for work and they have ruined my day on more than one occasion. The scanning process is a nightmare, you have to pay per minute, but the computer is slow and then takes forever to scan each page 1 by 1 and then the internet takes 10 min to load and send 1 email. I asked for some money back because I was not able to scan and send an email, but the system charged me $15 and the lady said absolutely not. So I had to call Fedex customer service headquarters and have them tell the clerk to refund my money....nightmare. The staff is rude and incompetent. read more

Super convenient to those living on this side of town. Easy to print, ship, and do other office functions. Friendly staff that remembers you after only one or two times in the store. Very spacious. Computers for printing and internet access have privacy walls. My only gripe is that it is stupid expensive to print. Something like 25 cents a page. Kind of a ripoff. Shipping and shredding rates are fair, but when you have to print something from the computer, not only do you pay per page, but you also pay for the PC time. read more