Maybe I just caught this store on an off day based on the other reviews, however, i did not have a good experience here. I had a walmart return, which clearly stated it did NOT need to be boxed. However, when I came into the store, they would not take back the return without a box. Then they proceeded to try to sell me a box that cost more than the actual item going back cost. When I asked what my options were, they told me to take it up with walmart. read more

Excellent service delivered with a smile - if you need a mail or office service hub this is the place

Horrible Service. Waiting for over 15 minutes for someone to acknowledge me. When they did they started asking why I was there and telling me everything I needed to pick up my package while actively walking away from the counter and someone else stepping in and asking the same thing again. They do not care about customer service. They are always upset and treat customers horribly. read more

Very hit or miss service here .. service/attention is often surly and begrudgingly given ... it's clear that many of the customer service reps are clock punching grumpy employees (particularly the older tall balding gentleman who shall remain nameless . The post office employees next door even manage to beat these guys ... at least they smile and are relatively efficient with helping people ! read more

The guy here was so helpful when I need to quickly ship a money order. They have a lot of things on Sale here, and I was able to get an inexpensive replacement for my Bose Soundsport in ear, until I'm able to get to a Best Buy to replace mine. Happy they have later hours out here too. The bank out here was closed today at 4:05pm on a Friday. read more

Worst customer service. Brought in 3 large boxes on a dolly. Went to the counter and the store manager wanted me to do the self checkout. Lifting the package to the fixed barcode scanner wasn't easy. At the end the the printer was broken and I had to go back to the counter. The manager definitely had a chip on his shoulder, a bad attitude and tone. Annoyed, he scanned the packages and gave me the receipt. Sad to see how the manager has zero service skills. read more

I literally just had the worst customer service at this location. I asked for 11 padded envelopes so I could FedEx 11 books. The employee refused to give me 11. She stated she could only give me 5 and proceeded to give me 5 out of a brand new box they had of them. I asked where I could get them since I had to FedEx the books today. She told me to get them from the website even though I was in the store to send them today. Usually, I give people some slack, considering the world we live in now, but she was down right rude. Why should I or anyone give their business to them? You shouldn't. If you treat customers that way you shouldn't be in customer service. read more

You cannot walk in here and ask for copies. At least not on a Saturday. I needed 15 copies on cardstock, which probably takes 5 minutes to do, but the man working said that was impossible. I walked to Staples near BurgerKing and got what I needed there (in 5 minutes). I won't return! And if you look on Yelp and Google, they have MANY 1 star reviews. read more

Thanks and kudos to the staff this afternoon. I'm sorry I didn't ask the name of the gentleman who was handling print jobs this afternoon, as the customer service was excellent and greatly appreciated. I picked up another job for a friend earlier this week, and it was expertly done, as well. Thank you! read more

If I could give this business ZERO stars, I would! I came in this morning to send some post-holiday gifts to family and friends. I walked in with a friend and a number of shopping bags and received absolutely NO reception from the two men behind the service desk. Not a "Hello." Not a "I will be with you shortly." Dead silence. After at least 7 minutes, my friend caught the eye of the employee in the rear and said, "Hello!" He said, "Good morning" and continued to ignore us. Jim, the employee up front, then took a phone call from someone wanting to speak to an employee who was not there. He was curt and rude to the caller. Still no acknowledgement to either of us. So we continued to wait, weighing in on whether we should stay or go to another FedEx store. Or maybe even the post office. Only then did employee Jim say hello. I pleasantly said, "Good morning! How are you?" He grumbled some response and began to tell us about our options in box size. It was only then that I saw it was possible to purchase boxes, filler and pack our own boxes on a table behind us. We took that option even though I was more than willing to pay for the packing service supposedly offered to customers. I figured it would be much quicker. A pleasant woman came in and said, "Good morning!" I thought she was a customer and remarked, "You're quite cheerful!" She said, "I'm always cheerful!" Nice. So we continued the self-service packing option and when we finished, I noticed that she was an EMPLOYEE. YAY! But, Jim continued to help us begrudgingly. He spoke to the woman co-worker about where other employees were and why they weren't working today. He swore in front of us using the F-word regarding his workplace. I work in retail myself and would NEVER be able to treat customers the way I was treated today. I would be fired on the spot. I am truly appalled by the lack of service I received this morning and the level of unprofessionalism I would expect to see in a service business such as this. I spent $200 there as well. It wasn't as if I was just mailing a birthday card. In the future, I will definitely take my business elsewhere. I rarely, if ever, post reviews on Yelp. I just want to warn other consumers about the treatment I received in this store. Happy New Year, everyone! UPDATE: I spoke with Penny, the manager. She listened to my concerns and took them seriously. Thank you, Penny! read more

I've come here several times with emergency projects that needed to get done for tradeshows/ customer meetings and they have always been able to help me get things printed and bound in a short amount of time. Have shipped a few items very last minute and the employees have been super accommodating. I haven't had any bad experiences here even though I arrive crazed most of the time I come hah :) read more

This branch has a good customer service. Went there on a Friday night, lots of people came in after me but still the staff took time to nicely assist each one if us. Although the self-service printer did not work for me, Marygail and Sorsha were very helpful! read more

If a lady named Blanca tries to help you...you are better off helping yourself. The manager was rude and denies any wrongdoing...even the fact that the package was shipped out of his store. (The tracking number proves this). Filed a formal complaint with Fedex corporate. read more

I had two packages that absolutely had to be overnighted across the country. Crystal came right to my aid and walked me through every step of the process. I could not have received better service. She made sure that notifications were in place, contents were complete, everything was sealed and ready to go. This FedEx location is tucked into a small shopping center. And less you were looking for it specifically, you may not find it read more

FedEx Office Print & Ship Center - This FedEx location is Tucktaway and may not be easy to spot from the road. - Shipping Centers Near Me - Waltham, Massachusetts

I went in tonight to drop off a package with a label and there were people in front of me so I figured I'll wait. It took the longest time to cut the line down because there was only one person working. I was waiting in line and this guy cut in front of me. I figured that he noticed me there and would say excuse me are you in line? But no that was not the case. So I let him go in front of me. So I held my package and continued to wait and then a worker that had just punched out came up to me and told me that I could just leave it on the counter and the person working would scan it when she had the time. But I decided to stay and get a receipt. Once I got up to counter I was asked what's in the box and it kind of caught me off guard because I never got asked that question. Now I get why for safety reasons. But it was documents for work and a few folders. The moral of the story is it shouldn't take almost half an hour to drop something off and get a receipt for it. I was a regular customer here but I think I will stop going there. read more

Least helpful/clueless employees. I was at this center to create a fedex account to send a shipment with an electronic return waybill. This fairly simple process which should have taken less than 2 minutes takes close to an hour thanks to the inefficiency of their employees. The employees look tired/bored and simply unwilling to work! Complete disregard for the customer's time and oblivious to their needs. read more

Don't waste your time!!! Horrible customer service and rude. Just went there to ship a package, and encountered poor service, RUDE useless employees, and not even worth the visit. Service took forever, as 3 different people started helping me, then left to do something else. The man who "helped" the most amount of time, stopped 3 times to answer the phone, despite the fact there were other workers standing around doing NOTHING. Tried to charge me double what the Fedex website quoted, and I was not going to pay $80 to ship a package! I asked why the price was so different from what the website quoted, and all the guy could do was mumble rudely over and over "Its what the computer says". Yeah, that's helpful. Obviously, these guys don't have a clue about customer service or trying to solve a problem. The manager was just as helpless. He tried to re-enter the info into the computer to give me a different price, but actually held the measuring tape PAST the edge of the box. Not sure if he was trying to rip me off, or just clueless about how to measure a package. But he didn't give me any better of a price. I told him to forget it, and left. I was very upset and frustrated having wasted 20 minutes of my time in the store (plus driving time) for literally nothing, and while I was toting around my 1-year old baby. I am a very patient, reasonable person, but I was very aggravated to have my time wasted and treated so poorly. I went to the UPS store on Main Street, and they shipped my package for $35, were very polite, and the whole process took less than 10 minutes. My advice, regardless of whether you need copies of shipping service DO NOT GO TO THIS FEDEX. Save yourself the aggravation and waste of time, and go somewhere else. read more

Probably should have read the reviews... I needed a set of building plans printed so when I arrived at store and told them what I wanted they asked if I had a flash drive and I said no but I could email them the file. The man behind the computer accepted this and so I emailed the file to their email account from my phone. That's all ok. They can't seem to make it print bc the file is too big so I suggest they print it page by page. That worked! Then the man rings me up and what do you know, 2 sets (16 pages total) is $76 plus change!!! Couldn't believe it. Come to find out today when I handed the drawings to my excavation guy and cried about the $35 plus dollar set he couldn't believes it. Told me that I could have just printed it myself at FedEx for a dollar a sheet! Why didn't the man behind the counter offer this option to me. I won't go in their again. read more

FedEx is terrible and has terrible customer service! I asked for a package to be held there. I was suppose to be notified when the package arrived. I was NOT. When I went to the office to inquire about my package, they said they didn't know where it was. I tracked my package on-line and it said that my package was delivered to this FedEx office. Don't ship through FedEx!! read more

I went in to drop off a few boxes to ship back to a vendor. Jim was helpful and got me through my process quickly without a problem.

Oh FedEx. I had trouble receiving my package as my house has no main doorway nor did I want the package sitting on my housemate's the stoop all day/night. It was sent to Needham Shipping Center, I had requested both through an automated service AND then I followed up with a personal call to a representative to ensure the package would be brought to Waltham, MA. Fedex has a center there, a mere three towns over. They assured me both through the representative and then personally when I checked in Waltham that it would be no issue. I visited Waltham today, the woman told me that FedEx did not send emails and after showing her the emails I was getting she checked and told me my package was on it's way to Thailand. It was never sent to Waltham. I would say this is a failure of service at literally every level. I was at first happy FedEx was able to accommodate my request, I now wish FedEx was never involved. They couldn't even tell me where the package was being sent. Mind you this was their international service who was literally shipping the package, how inept is that? NEVER USE THIS COMPANY OR THIS CENTER. Trust the 1 star reviews above all else or you will get burned. I learned the hard way. read more