I live near the shipping center at 1122 Stoney Creek Road. I use the location for all my packing needs and for shipping. The counter people are always friendly and helpful. I shipped all my holiday gifts from there this season. The tall guy, I believe his name is Mike. Was excellent, he was patient, knowledgeable, help me find the correct packaging, and got the best rate to ship. They take great care of their customers. It's really is the best place to ship in Charlottesville! read more

I have had two experiences with Fedex in the last 2 years, and both have been pretty sad. Deliveries were both late, and both were left in a very inconvienietn place for me to pickup. I live in a 3 story apartment with no elevators sadly, and both things I ordered were not available in person, and both weighed over 40 lbs. I live alone and do not have help, and so despite the items being delivered to my apartment building, they were not brought up the stairs and to my door. There was not an option to write down delivery instructions, and so I had to lug these very heavy items up two flights of stairs by myself. The first delivery I saw them deliver the item. There were two employees and they propped it up against the wall and walked off. I hurried down the stairs and asked if they could please help me get it up, and they looked at me, ignored me and got back in their truck and left. This was about a year ago. The second delivery happened today. It was 2 days late, and arrived while I was at work. It said delivered and there was proof but no picture until I got home and saw it propped up against the wall like the first one. I am injured in the leg, and it took me 30 minutes to get this 60 lb box up both flights of stairs because I was alone. 30 minutes up maybe 65 steps. Something your employees could have done in 2 minutes but chose to be lazy and unprofessional. I may be wrong here, but I feel a delivery persons job is to deliver, regardless of the location. If it's 10 flights of stairs, you do it because you signed up to deliver. It's your literal job. I don't work in delivery because I know I am not fit enough to do it well. Delivery drivers should not be allowed to do the bare minimum because "the stairs look too hard", "theres no elevator", or " it's too hot". It's. your. JOB!I get the unsafe area thing, but if you don't feel safe delivering, don't do the delivery and send the customer a message. Keep it in your truck until you find or get a safe place to deliver it. Fedex allows the bare minimum, and they already have a army of hate from all the other pissed off customers they refuse to listen to. I hope they get buried. Leaving a package not even close to someone's apartment door is just pure laziness. there is no value in this company. They don't care about us and making our lives easier, so we shouldn't care about them either. UPS and USPS aren't perfect but at least they ALWAYS deliver to my door. Always. Fedex, has NEVER. read more

This place is worthless. Totally WORTHLESS. Some rude, young woman hides in the back. It never has anyone working the counter. You can hear people talking in the back and they ignore the customers for as long as they can. They are NOT KNOWLEGEABLE ABOUT anything. Not sure why it says ship center, when they only carry regular mailing boxes and not an array of sizes. The woman is a rude jerk and that seems to be the only one that comes out from hiding. Close this crappy place already. read more

The counter representative at 1122 Stony Point was helpful and friendly, but FedEx from a customer service is a study in incompetency. I paid extra for overnight delivery only to watch the driver pull away seconds from my reaching the front door. There was no delivery warning, despite my signing up for tracking, and no text message or robo call to warn me the delivery truck was nearby. No way to contact the driver and request a re-delivery or else determine where the package would be for counter pick-up. The progress tracking application is 10 years behind UPS. If it works at all. Calling for help is a frustrating labyrinth of robot voices that are designed to make you give up. Being a three-day weekend, I now have a 3 day wait for the chance to catch the driver before they ding-dong-dash again. BTW, FedEx refers you to the mobile app: Only it wont work unless "activated". The activation process has been broken for at least two days now. (see attached) The (blank) door ticket they left has a bad URL and returns an error when trying to use the web for information. read more

FedEx Ship Center - Shipping Centers Near Me - Charlottesville, Virginia

Guy mumbles something to me as he walks in the door, then says, "someone will be right with you," as he is basically run-walking into the back room. I stood there for 30 min before I gave up. Not a single person came out to the front desk. read more

I will never send or have something to do with this company ever again. For the second time now they have either lost or delivered to the wrong address. read more

Insanely rude and unhelpful. The guy at the counter gave me attitude for wanting to pick up my package, this is after I waited at the counter for 15 minutes for anyone to show up. Apparently even though it was on site at the facility, it was in a container that they "didn't have the capacity" to open, if my package is on site, you should be able to retrieve it for me. I think they just didn't want to go in the back and look for it. Good thing the other store on Barracks sent me to this place to absolutely no avail. On top of being incompetent they were rude and slow. I hope FedEx goes under soon. read more