I'm a recent UVA graduate that needed help printing and preparing letterhead. The staff were…read moreincredibly kind, attentive to detail, and professional. Genuinely blown away by their hospitality and services. Will be coming back!

I called and got a quote of $5.50 for binding 100 pages together (basic copy paper with a simple…read morespiral binding). When I arrived at the business that same afternoon, I was greeted rudely by an employee who was working on a project and acted as if I was disrupting his work. He barked some questions at me and then took my pages, binded them, and demanded $10.53 for his work and "labor". This was not the quote I was told over the phone and when I said this, he continued to talk down to me, and I payed the $10.53 to avoid any further conflict. Not a good way to be running a business with such rude and disrespectful employees who don't want to help. Better transparency with your quotes and pricing would also be beneficial.

Photo prints are always very high quality, and they provide friendly customer service.read more

If i could give ZERO stars it would be warranted. Since Candace N. Bohanon has taken over Mailbox…read moreExpress the services are no longer customer based. The previous owners were very professional and most importantly kind to their CUSTOMERS. Unfortunately the new owner is one of the rudest, seemingly self centered and a ridiculously unprofessional "so called" business owner that I have ran across in a long time. FORTUNATELY the mailbox services used were terminated. I say that because there are ABSOLUTELY better servives that will meet CUSTOMER NEEDS. Here is really the why- Hence the payment was 30 dollars every three months or ten dollars per month. The cost isnt the issue at all. FACTS 1) They do not offer any forms of automated bill payments, no on line payments, no automatic account bank withdrawal 2)Payments are only accepted in person, or over the phone................ 3)No store manager available on site or over the phone............. 4) Sending Email is pointless when you have absolutely no portal linked to make payments............... 5) No text reminders as a lot of businesses offer..........NOTHING for business climate in 2024!!!! So in other words customers are supposed to be on MBX time and MBX time only???????? Looks that way. I have called this place repeatedly to make timely payments and you're really lucky if someone answers the phone or you have to call repeatedly. Let me guess- that must be impossible with one poor young lady thats always working the counter alone, and who seems certainly overwhelmed, timid and maybe even racist.............. Previously they also discarded the contents of the mailbox without any real due dillugence. MBX never attempted to offer any other alternatives for payment outside of thier ancient business model. The mistake the owner has made are the false accusations and defamation of character presented in the termination of services letter. Falsely and blatantly accused of having an "aggressive tone and negative behavior in thier establishment" Rarely does anyone on this end visit MBX because most business transactions are on line or over the phone!!!! I do know they charged about 100.00 to send one letter overnight, no problem we paid!!!!!! However falsly accusing someone of anything and I KNOW it is totally false is plausible for legal action. Filing complaints with the appropriate agencies accordingly regarding this would be deemed appropriate. Falsely accusing your customers of anything I'm confident that you have ZERO PROOF of other than your overwhelmed counter worker AND it's in writting is a further indication of the level of insufficiency and uprofessionalism which obviously reflects on the owners true characteristics. A few months ago when the mailbox contents were discarded -thrown in the trash -the first thought was to not do business there anymore but gave it another chance- Bad decision. Business owners in any capacity where you are supposed to meet or sometimes exceeed your customers need, Mailbox Express has ULTIMATELY FAILED. Not deserving of anyone's business.

I called Sir Speedy at 4:30--an hour before closing time--to request color, card-stock copies of a…read moreposter notifying neighbors of my son and DIL's lost cat. Owner Conan made the posters extra-large and included some laminated ones, in case it rains. For payment, he requested only a check to the Nelson County SPCA. An update: Chernika is home! Safe and sound. And how wonderful it was to be treated with such kindness during a hard time. Kudos to Sir Speedy!

Customer Service was tops. Extremely fast service with delivery which…read morewas a plus for us being a small medical office. PABR, Inc. Charlottesville, Va

A very good experience with service and well stocked inventory. I actually went twice over three…read moredays. Plenty of parking nearby and the lot was clear of debris. Signage is excellent, I was shopping for back to school items for my college daughter and found everything I needed. A lamp, desk organizer and the hard to find putty for wall hanging. I also utilized the restroom which needed attention with no toilet paper. Checkout was very smooth and staff friendly. I would return. 3.5 rounding up with a nice clean well stocked store with friendly staff.

Excellent printing customer services at the north Hiway 29 location. They did a beautiful job…read moreprinting my order, always patient and polite. I really appreciate their professionalism and helpfulness.

FedEx is the worst. They do not care if you get your package…read more FedEx will not get any manager to clear it up and find your package. They cover up for each other. Bunch of incompetent imbeciles.

I had a great experience with the printing department. Scott was very kind and helped me get…read morethrough some technical issues in sharing what I needed to print. He also guided me through some purchases so that I taped two posters together rather than trying to use spray on glue. He'd had experience doing this particular "fix" and knew what he was talking about. Scott also figured out how to save me some money by getting the purchase of a large order ready for pick up at opening the next day rather than putting a rush on the order. Great experience and service. I'll be back.

Great customer service! We were from out-of-town and needed copies quick. We popped in and was…read morepleasantly surprised. They were very helpful , our copies were made quickly and we were on our way in a few minutes. Highly recommend!

I've been a very happy customer of ALC Copies for nearly 20 years, since Shane worked with John on…read moreEast Market Street, just beside the railroad tracks. They always went the extra mile for me, delivering better copies than I could have expected from often-poor originals. The service is friendly and professional, I like working with local independents, and these are people I'd run into at my daughter's soccer games and just about anyplace people would gather. They've also got more capabilities than I know how to list. Mostly I needed large color copies for design presentations, and they always looked great and the turnaround was quick as well. Highly recommended!

Lady at the front desk is rude and disrespectful. Won't ever be back. Learn some better customer…read moreservice.

Fantastic service. Got a custom poster printed up: price was quite cheap and it looked beautiful…read more They turned it around very quickly. Unfortunately, the size was off (as much my fault as theirs based on my email order) and they immediately printed up a second one... refused to take any more money. Will absolutely go there again.

I took my class presentation to this company on Monday and they were able to do the job within 24…read morehours with care. The poster is beautiful and I'd recommend this place to all UVA students !

I needed to get some printing done and Tim was kind enough to get it turned around so quickly. He…read morewent out of his way to be helpful and pleasant. I can't recommend these guys enough.

I had several boxes of papers that needed to be shredded. Print Sources picked it up and sent me…read morethe bill!!! How easy is that to help keep your identity safe! Love this place and will use them again.

I called and spoke to Jeff Duncan around 1:00 in the afternoon yesterday, 12/2/21, for a quote on…read more25, 6x9, one sided color prints on 130# matte stock. He said he would email me the quote shortly. I didn't receive the email and it was 15 minutes before they closed, 4:45, so I called back and spoke to Ben, of which he was quick to help and gave me a quote over the phone within minutes. He quoted me at $41 and some change. I finally received the email from Jeff today and he quoted me at $93.95 before tax, more than twice what Ben quoted me at!! If you must give these people your business, do not deal with Jeff Duncan as he will rip you off!! Not to mention T&N printing, in downtown Charlottesville, has the same printers as Printsource and is even cheaper than what Ben quoted me at. Do yourself a favor, shop around before you decide to do business with this shop, and avoid Jeff Duncan at all costs if you do.

I just want to give a shout-out to the gentleman in the Printing & Shipping department at Staples…read more He is always so helpful, kind, and willing to find a solution, no matter what I need help with. He genuinely goes above and beyond and is one of the nicest people to work with. Customer service like this is hard to find these days, and he deserves to be recognized for it. Staples is lucky to have him!

Their printing services are terrible. I needed to print a poster for an International Biomedical…read moreResearch conference that I am leaving for in 1 day. I spoke to an associate on the phone who assured me they could do the custom size I needed and print within the time frame I needed. I went into the store to complete the order, and an associate told me I would be helped personally. They left and didn't come back to help for 15 minutes, and when I got them back to help, they then told me they could not print the custom size I needed. Then I waited another 15 minutes for the associate to come back, and finally, a second associate came back and told me the size I needed would have to be sent to their other facility to be printed and would not be ready in time. I ended up leaving after wasting 30 minutes and my chances at getting this poster printed within business hours at another store. Very disappointed and will be taking my services elsewhere from now on, and spreading the word on their associate's lack of knowledge on their own services.