Jakob at the FedEx 6105 O Street location is amazing. He is super friendly and helpful. I appreciated his great customer service.

Trying to reach a human on the phone is IMPOSSIBLE !! It was a frustrating and dead end exercise in futility. read more

ZERO stars! I don't understand the delivery driver assigned to my route this afternoon 8/14/24 on West Arlington Ave.?!? I have a BIG sign for deliveries to be left behind the (sign is hung on) privacy screen, beside my front door. Every delivery driver I've had does this! NOT TODAY! He/she left it on top of the sitting bench to the left of the front door. Why this matters? I will now be crippled up again with my back and hip, as I had to lift that HEAVY cat litter containing box from CHEWY, also pulling on the site I need surgery! Those instructions are in place so all I have to do is tip the box over the entry step and slide it inside! Why couldn't they have done that very simple task of following the sign?!? Even WALMART delivery drivers follow the sign! Giving the benefit of the doubt, maybe they thought it was helpful putting it up on something high off the ground? I just know the pain is getting worse as I type this! Just why?!? read more

The last time I was in the business the lady at the front desk was rude and not helpful. I needed to send some parts back to a company and she went out of her way to make it as difficult as possible. I live near the FedEx and I drive to another location to do buisness. read more

I have never personally used FedEx. But in the last month I have had not one, not two but three packages delivered to my house on pioneers blvd that were destined for a strip mall at pioneer wood dr. Seeing as how they were "overnight" deliveries I thought them to be important and went ahead and delivered them to the jewelry store, the cupcake store, the paint store..... At this point I feel like FedEx owes me about two hours of wages at whatever rate they pay their drivers. The most recent time I came home the next day to a note from FedEx saying they misdelivered a package and to give them a call......they did not leave a phone number. So after talking to the automated system for 10 min, and then an operator for another 10 min the result was "If it happens again, give us a call back." I will not. USPS knows how to read an address. UPS appears to know how to read an address. Figure it out. Unless someone truly believes my house looks like a jewelry store that sells cupcakes you can paint. read more

Was needing to repair my laptop, so the manufacture send send me a shipping box an label. It's been raining all week here an FedEx left it out in the rain on the edge of my step for the box to get soaked. I replied back to my PC manufacturer an they shipped another box. For it get again to get left in the rain on the edge of my step! No door bell, no putting it next to the house so it doesn't get wet. Clearly no thought or common sense put into their job at all. You can bed I will be ordering one of those camera's to watch how my packages are delivered from now on. I honestly hope I never need to use FedEx ever again. Cant trust them with an empty box why would I trust them with my $2000 Laptop. read more

I ordered a 6 foot light up nativity set that was supposed to be delivered by FedEx. I received a notification from the company I ordered it from that it had been delivered. My husband went to the porch to pick it up and found a carburetor that was supposed to be delivered to Tennessee. After talking to multiple people at FedEx we realized no one cared about our package because it said in their system it was "delivered". On the other hand they were very concerned about the misdelivered carburetor. If I ever have a choice of how to send a package it will never be FedEx again. read more

Driver left package at my neighbors back door but email update says left at my front door, really? So I call their 800 number and after an hour on the phone, the main depot picks up. This guy was a decent guy. He had the driver come back out. My area is a dead end of sorts. You have to have a reason to be in this neighborhood. So the driver comes up and shows me the tracks in the dirt where the two wheeler was. The tracks were there but when I questioned him on the choice of delivering it, he looked at me like I just asked him the square root of something. When you pull up in the drive, there are two mail boxes and a double stall garage. You can either go left (into the dirt) towards two separate sets of concrete patios complete with glass sliding doors, or, take the sidewalk to the right to the front doors which are labeled with house numbers. Needless to say, this driver choose the dirt path to the back yard. Now the driver admitted he sat this 130 lb package where he did and never rang the bell or attempted to notify "me" that my package was here. I happened to check the tracking update online. The time frame between when it was scanned and "delivered" and the time I looked for it was a mere 25 minutes and I was home all day. So I filed a police report and got a hold of FedEx & the shipper and filed claims with both. A 130 pound package in a medium box is not just walking away. How does a FedEx driver place a package at a place he did not confirm as the right place, make no attempt at resident notification and use an obvious back patio. There was also no sticker made out or placed anywhere. I have complained to FedEx on multiple occasions because they almost always leave my package on my back patio (sometimes leaving a sticker) on the door but never ringing the doorbell. I have got to the point where if something is coming via FedEx, I just check out back from time to time. Yet when I call they always say that that's not how they are suppose to do it. Well, that's how the do do it. Filling out complaints is pointless. They have changed nothing and this time it will cost FedEx because Khol's has all but guaranteed a new item when the investigation is over with. Unless Khol's is biting it but I don't see how they would given the complete negligence of the driver. The worst part is it could be 3 weeks before I get what FedEx screwed up on. It basically comes down to this. Either the driver rolled an empty cart up to the back patio and rolled it away. The neighbor opened up their back patio and pulled it into their home. Or someone very very strong is habitually following the FedEx guy. For the trouble today and the past FedEx, you get 0 stars (if I could.) read more