Stopped in here quickly to bring an Amazon item that had to be returned. I was greeted as soon as I…read morewalked in, and they were quick to help me. Since I haven't had to return something from an AMZN order in a long time, I didn't realize some places let you just bring the item -- no box or label needed. This is one of those places! I still had the box so they used that in my case. Very quick and easy. The store looks like it has the usual UPS Store amenities such as mailboxes, supplies, printing, and shipping.

This is the best UPS store in the nation, I will standby that statement all day every day. The…read morestaff here, amazing people, really have a connection to the local community and not only that, they are efficient at what they do. Accurate, friendly, professional, yeah very welcoming and inviting. You definitely feel like you're part of the family. Junebug and I both salute you!

Friendly, helpful, honest, professional and reliable! I…read moreHave used we for the last four years and have never, ever had a problem! They are the best!

Great to do business with!! My Ipad ended up at a hotel in Kenly, NC and I in Pennsylvania. The…read morehotel would not ship it, they would not drop it off at a shipper, I had to find a place that would go there pick it up and ship it! Ken handled everything shipping it to me in Pennsylvania all for someone he did not know or do business with. He drove 20 miles each way just to pick up my Ipad and return it to me! And his price as more than reasonable! Great job and I really do appreciate all of your efforts.

If I could give this company, Craters & Freighters, and its owner Kathryn Lennon, 10 STARS, I…read morewould. I just had an oversize painting shipped 600 miles away to a large organization and the staff there who unpacked said - they had NEVER EVER SEEN an artwork (and they have seen lots) PACKED SO WELL!!! I interviewed several places before I chose Craters & Freighters and although some were good, NO ONE took as much time and trouble as Kathryn did to make sure everything went PERFECTLY - and delivery was even AHEAD OF SCHEDULE, which is a real big deal, these days. They are my #1 choice for shipping!! Can't recommend them highly ENOUGH. MY SINCEREST "THANK YOU"!!!! TERI FRIEDMAN

SLOW. Terrible communication…read moreDamaged my shipment and did not take responsibility (even with insurance). More expensive than others. They were 3 days late picking up (they actually forgot about me). When they finally did pick it up and shipped it, they damaged it en-route and it took 2 days+ for every email to them to get a response back. It was a $900 mistake working with these guys. Never again.

It's a process I must saw to complete your Amazon returns. Maybe it was the time of the day or so…read more But it took forever to complete the process. There was only one person doing Amazon returns and ringing up regular customers. I can't speak for the rest of the store or services. This is based on an Amazon return. If you need to complete one, just give yourself buffer time.

Worst customer service person ever in copy machine depth. Rude rude and really acted as though…read more customers are beneath her. Wish i had driven to rnt. This happened in wilson nc store today at 1 pm​

Service is really great!! The employees are very respectful and kind! They have all kinds of…read morepurchasable goods in the store. Affordable items that make great gifts. The only 1 tiny concern is that it smells like cigarette smoke inside the store. So if they are smoking inside the store that smells penetrates the items for sale. That's a turn off for me to buy an item. My suggestion is please don't smoke in the store. It's a big turn off!!

Delivery service is prompt and courteous. Never have any issues with shipping packages from this…read morelocation.

They don't pay. Have you work for weeks just to tell you they are broke and can't pay and they…read moreexpect sympathy for running a business wrong...just pathetic

From the owner: Modes of Transportation courier vehicles, cargo van,…read moresprinter, non-CDL 26ft lift gate straight truck, semis, 53ft air-ride/e-track/logistic post/plated/vented dry vans, hopper bottoms Additionals air-ride, blanket wrapped, bulk, e-tracks, hand carry, hazmat, logistic posts, pallet jacks, straps, tanker, tsa, twic, vented, white glove Specialties expedited, hazmat/tanker/twic/tsa drivers, last mile delivery, on board couriers, white glove

Bob Grey and Navis Pack and Ship in Raleigh were nothing but disappointing. Good at getting hired,…read morethey did not communicate about when my item would be shipped or delivered, they did not provide the services I had paid for, and they were uncommunicative throughout. They even failed to alert me to the delivery date. All in all, very poor service. I would never hire or recommend them again.

Shortly after my mother passed away, my sister sent me a lovely, 9 x 11 Persian rug that had been…read morein my mother's home. It had great sentimental value in addition to being beautiful. A pretty big thing to lose, but Navis Pack & Ship out of Raleigh lost it somewhere between the east and west coasts. The Navis GM in North Carolina was a poor communicator, not returning my calls and showing no detectable remorse. The folks on the receiving end were helpful, but they never located the rug and finally the insurance paid for its loss. There was another part of the shipment that did make it to me that contained some pottery. One art piece arrived broken. A piece was actually missing from it, which indicates they broke it when they packed it. Dealing with Navis was a terrible and upsetting experience.