Spent 32k in windows and doors. Bought them exactly 1 year ago. Jeff was my salesman. (He was fine and professional) Since the date of installation, we've had 2 broken windows that needed replaced for no reason. (Not my fault) this is the 3rd window. Its been 4 weeks, almost 5 and Ive had no success in getting it replaced. April is a broken record and keeps saying, its on backorder." I call to talk to her boss after I waited 14 mins. I was directed to April (who i was complaining about) and told her I was calling to speak to her boss She said, hes not here, but is aware of the situation. That was the answer I got. This service is not acceptable!!! Dont buy FELDCO!!​ read more

Please please please please save your money!!!!!!!! THEY WILL GOUGE YOU AT EVERY SINGLE CORNER!!! On top of that they do poor work leading to callback leading to more charges after they make mistakes. It's a joke. It's worse than a joke but what can you do. I'll live under a rock before I buy another product from them. They install insane overpriced door due to sketchy sales practice, it's put in wrong and leaks air, now I'm charged for them to come look at it and then charged to get it fixed. I'd leave a negative 100 star review if I could. Also not a single instance situation. Half a dozen callbacks after projects. Products replaced due to failure. Just so many things. read more

My wife and I purchased 4 new doors and signed up for the 18 months, no interest financing. We love the doors and the installers were extremely professional and did a great job! I got my first statement a week or so ago and it shows an 8.99% interest rate. I've been trying to get this changed for almost 2 weeks now! At least 8 phone calls including 3 calls to the finance manager Joel. Every time, I've been told they are working to get it changed and someone will get back to me in the next day or two. My first payment is due today. If I make the payment I'm afraid they will then say "Well, you make a payment at 8.99% interest so it's locked in and we can't change it now." Makes you wonder if they do this regularly? read more

It took over 2 years for them to install a garage door and 2 exterior doors. Nothing but issues. And zero compensation offered. We paid full price, and we still have problems. Our garage door had the same panel replaced 5x. The front door was eventually completely taken out and reset. We requested they do the same with the backdoor. They didn't. They've been out several times because it doesn't seal properly. And it's still not sealing. They don't stand by their products, and the customer service is a joke. We are speaking to an attorney. read more

We purchased a door in June and were told it would take up to 12 weeks to install. We are now at 14 weeks and they said they are waiting on parts but can't tell us which ones or when they expect to receive them. We want our money back so that we can go with another company! read more

I purchased all new windows for my home and spent 9,000 dollars. The installers forgot the screens, one took a smoke break every 30 mins and most importantly didn't take the time to show me the different trim pieces to go around my window like he told me he would do before leaving that day. I called and explained my windows still needed the trim and also had large holes in the stool because we choose a different window style. Took 3 days and they sent someone out to do nothing and then another week before the trim pieces were in. He came today while I wasn't home and im so upset. The caulk job he did was horrible, very sloppy. I also requested no one wear there shoes in my home and he did anyway. DO NOT WASTE YOUR MONEY Or time with these people. read more

Top notch windows and very friendly in Peoria! They were not as cheap as one company but they were much better windows and not 1/3 of the cost of Pella and Anderson. read more

We recently needed a window replaced in our living room; I'm pretty handy and worked in general construction for about 15 years so changing out a window is not a big deal. We went to the home show in Peoria and looked at the different companies and guarantees and I liked Feldco but I assumed that they would cost too much and hound me to buy all kinds of stuff; I priced the window I needed at Meneards and called them for a estimate to my surprise the price was considerably less than I excepted. They installed it cleaned up and every thing went smoothly. No drafts, no problems, great deal. They don't know it yet but I will be calling soon for a sliding door! read more

Run as far as you can from this company it is one of the companies that is all nice and friendly until they get your money then everything changes. When the sales person came out they said we would have our new door early to mid November. They said we could get a blue door with blue trim, so we unfortunately signed the contract. The next step was another measurement which happened a week later than we were told it would and that person tells us our trim on our "custom made" (they claim) door will be white because apparently our "custom made to order" deals with what they have in stock a little curious for the extra cost of going with this company. He says he will require the blue trim and get back to us which never occurred. We finally get on schedule for install Dec. 15th a month later than previously told. Dec 10th comes and they cancel our install because their installer got Covid and we need to reschedule. I don't hear anything for awhile so I call back Dec 20th and they tell me they can get me on schedule for Jan 25th now. How when I was 5 days away do I get pushed over a month out and over 2 months past when it should have been done. She tells me the installer was out 3 weeks with Covid so I ask why I wasn't told earlier than the 10th when they knew the 15th wasn't going to work and I get told they didn't know before and I was contacted the day they found out of the positive test, so apparently he was out 3 weeks between the Dec. 10th and Dec 20th you know 10 days., but that is the reason my install is pushed back 5 weeks. Apparently everyone doesn't get pushed back a little just those of us who were at the front of the line waiting the longest get crapped on and pushed to the back. I can't stand companies that act this way once they get your money then treat you like total garbage. Thing is I was still a potential customer because I need windows on my main floor and a sliding door replaced no way in hell would I use a company that charges this much more than everyone else then treats me with so little value. read more

My parents used them to replace two living room windows and a kitchen window. They were right on time and very professional. Worked very neatly and were cautious to step around plants my mom has outside. The job was completed in about an hour and all evidence of a job was taken with them (plastic, old windows, caulk). Afterwards they made sure my dad had all the necessary paperwork to claim the energy efficient windows on his taxes!!! Overall a great experience!!!!! Thanks!!!!! read more

Initially we where very happy and felt great about our $9,000 purchase. Salesperson (Katie) was very pleasant and professional. Measurement process was completed quickly. During initial phases we asked if they had any concerns about installing our 2 story cathedral windows and was assured they could handle the job without a problem. Initial install date 1 month after purchase was cancelled, 45 min after the scheduled arrival time, due to an issue during transport. Even though we were scheduled for a 2 day install, they elected not to come the second day either. 2nd install appointment scheduled 2 weeks later for Saturday only. Crew arrived, were pleasant and professional but were not given advance warning about our 2 story cathedral window. Therefore did not have equipment necessary to complete the cathedral windows. They did a very nice job with our other windows and thoroughly cleaned up when done. We were told we'd be contacted by Feldco office monday to schedule 2 remaining windows. By Wed we had not heard from anyone so reached out with no return call. After a couple more attempts we contacted our sales person who was able to get in touch with the right person who was surprised to hear from us, and thought our install had been completed. It was now approaching Thanksgiving and was well past our contracted install deadline. We have continued to attempt to get our remaining windows installed with several tentative dates given but not followed through on. We are now entering the 12th week of guaranteed 8 week install deadline and still not completed. Communication and planning has been very poor and they do not seem eager to complete the work. It has been communicated to us they are too busy with other customers to complete the work. We have paid for OUR purchase and feel they should honor their commitment to current customers before bringing on new business. We thought using a local company would provide better service than the larger chains. They have not once offered to make things right for us despite multiple conversations and staff acknowledgemt of their failure to follow through. read more

Windows and service so good I ordered gutters too. Will update review when they are installed.

Customer service of this company is topnotch. Might not be perfect work due to different circumstances but i would be happy to have business with them again. read more

Feldco installed 16 defective replacement windows at my home. They agreed to replace them after coming out and determining they were defective. They replaced them with more low quality windows, and did poor quality work. The caulk job is atrocious. The damage the did to the wood surrounding the windows is horrible and does not appear to be fixable with the windows installed. One of the windows is a large picture window which has been replaced twice both times with a damaged product. All of the windows are inconsistent in quality and all have small defects. From afar they look fine, just don't closely inspect them. They added wood inside of the old openings where it was not necessary to cover for windows being made to small. So now a previously finished opening has bare wood inside of the trim. The company is horrible at calling back when they say they will or responding to actual issues. They have dragged my $12946 install on for one 4 months now always claiming they will "make it right" but taking very little insufficient action to do so. They talk very nicely, and will sell you a good story, but the follow through isn't there. They sold their windows to me as high end windows at a mid lev price. These are not high end windows. The second installation crew told me how the first installation team did not even install their weather stripping internally properly. My experience with Feldco has been full of empty promises, lies, a defective product (x15 - I am okay with one of the 16 windows), low quality work, and a lack of action. They have made promise after promise to fix things, but do not do it. I have spent many hours on the phone attempting to get this remedied to no end. The last person to come look at the windows was going to replace the picture window, send someone to work on 14 other windows, and try to see how the company could compensate me for the multiple issues and time this has cost me. That was almost 3 months ago and nothing has happened to move forward with this. I did have to cancel one appointment, which I have been made to feel bad about even though they have done a no show where someone forgot to come and cancelled on me in the passed. This is the worst experience I have had buying any product or hiring any service ever. The quality of work would have gotten me fired from any construction job I have ever had, and I've had multiple. The amount of stress and aggravation this has caused is ridiculous. The employees are nice and seem to genuinely get things done for you but the product is horrible and whether or not they want to help the fact is they don't. They don't return calls and everything is someone else's fault. They first blamed the manufacturer of their windows then they blamed the installers then back to manufacturing then new installers Felco has never accepted responsibility for their product or work instead they blame it on the contractors they hire basically stating they are just middle men and pointing their fingers. I would never recommend Feldco to even my enemy, they are good sales men and friendly, but it feels like a big con job and they are definitely not honest. Four months of constant calls and waiting and the windows, which were paid for months ago, are still not close to satisfactory. Again this has been the most stressful purchasing experience I have even been through, and the quality is horrible. read more

I want to replace a storm door on the side entrance of our house. I looked at a few places online & did an online request for a "free, in home estimate". Note there were no "*" or side notes about obtaining this estimate. The following day I had three missed calls, messages left, & an email with reps from Feldco to set up the estimate. I was able to call back that afternoon & was rather surprised to be told they will not come to our home to do the estimate because we are renters. I explained the owners love out of state, they had given us the go ahead to replace the door & a max amount to spend. The Feldco rep stated they had to meet with the owner face to face, or, I could take my own measurements & bring them into their showroom & then they would do an estimate. BUT, even if I did that, they would still need to see the owners in person to have them sign off on doing the work. I was floored. The woman made it sound as if I should have known I couldn't do this as a renter (like we are some kind of low life) & any place would have requirements like this. I was so irritated by her attitude & moreso by a ridiculous policy. I'm wondering how many people are going to spend a bunch of their own money to do something like replacing a storm door if the owner was going to have an issue with it (as she was implying). It was my first encounter with Feldco & definitely my last. read more

I purchased windows from Felco in May of 2014. I started calling them about a problem with one of the windows in January of 2015.The sales person, Joel, came out ,looked at one of the windows. He actually ordered and replaced that window 3 times. He left saying the window was repaired. I later started having problems with this window and the other windows that they installed.I called them again. I was told they would come out for a fee. Which I declined. I continued to contact them by phone. Finally, Joel and his co workers came out in 2016, because I was ready to file a complaint with the attorney general. No one took a ladder or any equipment to look for a problem. They showed me how to push the window with my arms until it closed. They said they could not find a problem with any of the windows they had installed. Even though I pointed them out. They were focused on telling me that the problem was me (because I am a senior). In June 2016, I called Joel, the sales person that came out to write up the original contract . He said he was going on vacation. He would contact me when he returned . In August of 2017 I had not heard from Joel. So I called again. He came out after I agreed to pay the $49.00 service fee for incorrectly installed windows. He did not do anything to check for problems except the same thing he did previously with his co workers. I am now filling a formal complaint. I have finally concluded that Felco is not a company that backs their products or what their employees say. They have $.01/1cent sales and that is exactly what you get.They guarantee their product so they can come back for the fee. Which keeps milking the customer who received defective service in the first place. read more