front desk staff are very nice they always return your call they answer your call & nice people thanks to Fatima

Please don't come to this clinic, there has many better choice of the Urologists', the front desk staffs are rude, impolite, no patience explaining to patients, although the doctor Felix Yip is very good doctor, but the staffs are in no manner of the customer service skill, and the waiting time was also terrible even you have an appointment, the clinic over booked for the patients, at the same, it can accept 3-4 different patients, For example, your appointment was at 9:00AM, and there will have 3-4 patients has the same appointment time! If you could spoke of fluent in English and also have the medical Insurance PPO plan, I highly recommend you going to Huntington Urology Specialist at Pasadena, address, 800 South Fairmount Ave, Suite 412, Pasadena, CA 91105, Phone: 626-544-0300 read more

They need to do a better job on scheduling. Average wait time is about 2 hours. Not enough chairs for the patients at the lobby and a lot of them are seniors. read more

Expect to wait nearly two hours every time you visit this chaotic office. I brought my 85-year-old mother for a pre-op appointment with Dr. Yip and waited over 90 minutes. Later, we returned for a follow-up after her kidney stone removal procedure (where, shockingly, no stones were even visible).During that follow-up, we were left sitting in a patient room for an hour and 45 minutes. The staff completely forgot we were there. Multiple workers peeked their heads in with looks of utter confusion, wondering who we were. Overbooking a clinic to this degree and neglecting an elderly patient is unprofessional and unacceptable. read more

Took my mom here for a follow up appointment and service was terrible! Coming here is like signing yourself up for a day of anxiety. Please avoid. read more

This is my second time going and the nurse blanca is amazing , she speaks English and Spanish And she's very knowledgeable , patient and helpful , read more

Waiting time is outrageous even if you have appointment, every time I come to this office , waiting time is 1.5 plus hours

he is very good Dr taking care of his patients explanation the case and treatment I had procedure .

really rude receptionist i call 3 months ago to schedule my appointment when they answer they justed asked me for my number and said that they will send me the information that i need and hung up i called back again the next person asked me for my basic information and gave me my appointment and i ok with it on the day of my appointment i showed up and they said they dont take my insurance now i have to wait 3 months later to go to another place. waist of my time!!!! read more

Just brought my family there today. It is very true that their phone line is very very very hard to reach. I had to call several times to get hold of someone and I felt very lucky already. The staffs were neither rude or passionate; they are just working there. Whoever responsible for making the appointment needs to reduce the appointment slots per hr. I am aware that occasionally they accept work-ins for urgent patients. So you need to accommodate these extra show-ups accordingly, not by delaying everyone's appointment by hours. We had to wait one hrs even though we had appointment and I overheard other were waiting for 1 and 1/2 hrs +. We didn't see Dr. Yip and I don't even know which one of the staff was Dr. Yip. We were there for results and was seen for less than 5 minutes. Everything was OK, recheck next year..... I was glad everything was ok but you could have done this in a phone call that would last less than 2 minutes. I know money is very important to keep the clinic running but quality matters too. I might have to consider switching doctor because the wait is ridiculously long and you can't get hold of anyone when you have urgent matter to request. Again, time management is very important! read more

Dr. Yip is very informative and makes sure you understand your concerns am very happy with his care and quality of attention given through his diagnosis. read more

I don't understand how Dr. Yip's office is getting those low star reviews. He to my family is the best doctor on the earth! I have been taking my mom to his office for the past 2 years for bladder cancer. He's the most caring, knowledge, and skilled doctor! He's always so calm and knowledgeble, and smilling : ) If it wasn't with Dr. Yip, I don't know how we could have made this through after knowing my mom was diagnosied with cancer, something we never thought would reach us. He guided us, like the only light, in this long, difficult journey. It's imperative you find a doctor you can trust and cares about you, we're so lucky to have found Dr. Yip. His office is always crowded but it's worth the wait. He's so busy but he makes every effort to see more patients. After a super busy day he would even call back if you have questions. Dr. Yip is an amazing amazing doctor! We are deeply grateful to be treated by Dr. Yip. THANK YOU SO MUCH for your excellent care. read more

This is a horrible practice. They continually overbook appointments and then lie about why they're running behind that day. I've had to wait between 1.5 and 3 hours past my appointment time. Every other patient there has said the exact same thing. They are completely unapologetic and unprofessional. Stay away. read more

Reckless, mean-spirited, childish, and irresponsible staff. Be prepared to wait at least 3 hours with an appointment. The staff are not trained, or, just don't care about you. They are sure to let you know that you don't matter. Be very, very careful when you schedule any follow-up. The lazy, irresponsible idiots schedule a follow-up three months later, when the Doctor himself said next week. This became a blame or a fight session between the three idiots who either did not bother to read the notes, or just weren't paying attention at all (I suspect the later). I had to point out what the Doctor wrote, that the follow-up was next week, not three months later. For my dad's situation that could have killed him. Then, the blame session, or fight, began. The three idiots bickered in front of me. "We are not responsible for scheduling". "Oh that was so and so. I just got back from lunch". "Well the note weren't clear" ???? "We can't do next week" (ah, but you DID) During the 4 hour ordeal (we had to wait 3 1/2 hours), the staff kept repeating this to people needing their help. "We are NOT responsible................................." Absolutely. Unbelievable. The worst part is, these idiots project their attitude onto you. It's one thing to be busy, another to throw attitude at those they are supposed to be providing care. I guess it's only about the money, for this operation. Believe every bad reviews you read. Bring a recorder with you, for your own safety, and sanity. read more

Call & no one answers the phone. Can't believe you can't get a hold of a doctors office to make an appointment. What if a person had an emergency. read more

Just came on here to say that this office will ask for your proof of vaccination. They didn't ask me to bring it ahead of my appointment. Not sure why. Thankfully my husband and I already had our digital vaccine cards saved on our phones. So make sure you bring your proof of COVID-19 vaccination! read more

I got a referral for my wife's family doctor to see this doctor but I have made more than twenty eight calls in two days still cannot get in touch with his office. They don't answer their calls or have a phone mail so you can leave a message. That is very bad customer service. It is a waste of time trying to contact their office. I had to call back to my wife's HMO doctor to get another referral but then we wasted 2 to 3 days. We filed a complaint to her HMO doctor and let them know about the problem and I hope the HMO office will not refer anymore patients to this doctor. read more

I don't want visit again ,every time It's feeling easy to be dismissed.Actually doctor YIP very nice but other service staffs did not care for the patient well. In the case of full payment of my insurance, every time they charge my copayment what I can't understand, in fact they said they will bill and pay back but need wait they received check from insurance. I don't know which contract between clinic and insurance but why i need responsible and looks like double charge read more

To be honest, didn't get a chance to even meet with Dr. Yip. Called the first time to schedule an appointment and they picked up after trying for 20 mins. The lady on the phone is unprofessional and completely rude. I am sure the doctor is a great doctor but his staff are shit. They are incompetent and don't care. If you're looking to book an appointment, then good luck, phone will ring and go straight to disconnected line. read more

This "Doctor" was belittling his technician/nurse right in front of me during my whole appointment. Dr. Yip was also impatient, gruff, and botched the insertion of my catheter so badly that I ended up having to go to the emergency room later that evening. Steer clear of this urologist and this office. read more

Dr. Yip is great, but there are a lot of questionable and lazy staff members. I called in to ask one of the nurses about some paperwork for my mom before her appointment. It took me three tries before I got a not-busy signal and finally got through on the line. 15 minutes of waiting on the phone, a male receptionist or nurse finally picks up. I ask him if he could please check my mom's file, but the entire time he's just yelling, "WHO? WHO?" in my ear. After he finally gets my question, he doesn't even bother checking my mom's file. Instead he LIES to my face, saying that she doesn't need that paperwork for her appointment. I knew he was lying because my mom is a regular patient here and that's how the procedure works for all of her appointments. After arguing with him for five minutes and calling him out on his bs, I got annoyed and hung up. Called back the next day, got a female nurse, and she quickly checked my mom's file for the paperwork I needed. The staff here can be either really nice and helpful or incredibly lazy and argumentative. Make sure you call long before your appointment if you need something from them. read more

Dr. Yip is a very experienced and skilled doctor. I work for a company that are affiliated with him and he is regarded as the top Urologist in our network. There is a reason why Dr. Yip's office is so crowded and it's worth the wait. Most patients would rather wait and be seen by him than go to another doctor. A medical provider should be evaluated on Yelp or any other rating system for his medical diagnosis, procedures and outcomes, not because it's crowded and the staff is less than ideal. The one star ratings in his page must be re-evaluated to reflect the Doctor's performance not to be mixed in with the facility itself. You are not evaluating the facility here. The environment and wait times in our Doctor's offices are as good as it can be to serve the denser population of SGV at an ASAP basis. Our doctors do not schedule you far into future to accommodate lower wait times because we do not like patients who need care to be waiting. That in my opinion is the best approach. Would you rather wait 2 months or 2 hours to be seen? If you really need care, you will wait the two hours. Even in emergency rooms, if we really need care, we all wait patiently. That does not mean that all emergency facilities should be rated one star. Please be more accurate in your ratings of the Doctors themselves, not the facility of operation. Urologists don't get better than Dr. Yip. You can rate the facility separately but Dr. Yip is solid. read more

I would give the office a negative star if I could. The office and doctors are profit-driven, not patient-care focused based on patient wait time and quadruple booked appointments. If the doctor could not see the patients as promised at their scheduled time, then they should not be booking so many patients at one time slot!!!! The place has zero respect for people's time. I usually have to call 10-20 times at different times before a clerk is unwillingly to answer the phone and when ask to see if they have a different number to reach at with my average 15 calls to talk to someone and she sounded like what's wrong with calling 15-20 times to schedule an appointment (that's just so wrong with a doctor's office, the patient should reach the staff with maximum of 2-3 attempts) and my experience with other offices were reasonable. They offered me an early morning walk-in appointment even when I called to make appointment over a month ahead. The office is insanely overbooked, how can they schedule a walk in appointment when patients call 1-2 month ahead. Today I showed up at 9:20 for my appointment at 9:45 and they say I need to wait for 2 hours before I can be seen. They gave me the walk-in appointment over one month ago and they cannot see me for 2 hours. I told them I will go home and they will call me when ready and it will take me 20 minutes to drive one way. After 4 hours at 1:40 pm, the receptionist called me and said I can come in knowing that I been waiting since 9:45 am this morning. I came to office at 1:55 pm and they asked me to pay $65 copay in cash and I waited for 30 more minutes and I impatiently and angrily told the receptionist that I have been waiting since 9 am this morning and she yelled back "you went home, you didn't wait in the office". WTF, I woke up early on my only day off of the week for a stupid walk-in appointment they assigned me and drove to office and they couldn't see me for 2 hrs. So I drove home with a 40 minute drive for nothing. I came again in the afternoon when they called me after 4 hrs when I last came and they still couldn't see me right away. The receptionist is rude and don't respect patient's time and understand patient's frustration. I waited half of the day for a 5-10 minute doctor consultation with a high copay, not worth it!!! Plus, the co-pay must be in cash or personal check and no credit cards are accepted (makes people wonder if they are paying taxes properly). Finally, a doctor who I did not request when making appointment came and saw me at 2:50 pm. I specifically requested Dr. Yip when making my appointment and the clerk told me I will see him but a different doctor who I have no background knowledge about came in and saw me by asking few questions and didn't even really ask about my symptoms thoroughly. No urine dip was collected at the office, no lab paper was given. He told me walk-ins appointment don't get to Dr. Yip because he is busy and sees about 100 patients a day!!!! How was that my business, I only knew that I requested him and he didn't see me!!!! That means Dr. Yip sees a patient every 5 minutes or less in 8 hour shift. What kind of quality care is this??? Money-money-money, that's all what the place is about!!!! This is just so ridiculous and insane! The doctor needs to hire more providers and staff to run this place more professionally and effectively. I can see no hope in changes because this place has been running chaos for years (based on previous patient's review). I wonder how come they don't get in trouble in terms of patient safety! It sure feels like a crazy zoo when you arrive at the office. I feel bad for those fragile elderly people who have been waiting for 2-6 hours before they can be seen by someone!!! Poor fragile, elderly Chinese patients who are non-English speaking and have no clue that they can request to see a different urologist with their primary doctor!!! read more

My dad had an appointment at 12:15 and I left my work to bring him in. We came in around 12. No one in the office. There was one lady from different office and she said that the doctor and his staff are not here they will be here at 1:00pm. We never get any call from the office about rescheduling an appointment. I called their office number and it showed that the line is busy which means they probably disconnect their phone so no one could call... Very very unprofessional. Anyway we waited until they showed up and than waited some more, then waited again until 2:49 they called his name. That's around 2 1/2 hours after our appointment time. I was not surprised to see so many bad reviews about this doctor's office. read more

I actually worked here for about 2 months & it was the worst! I love helping patients but with such overbooking of patients we were constantly backed up.. (there are only 6 patient rooms) ..which led to patients waiting 2+hrs (if they had appointments) or at least a good 4+hrs for a walk-in! Too many patients + not enough appointment slots = overworked staff! The receptionists believe that it is their name on the door & need some serious customer service training. Only time they had a smile on their face was when the drug reps would bring food or coffee for the staff. Dr. Yip is a great urologist but the staff he has give the 1st impression of his practice.. & it's not what people want in a care facility. read more

UPDATE: The doctor's assistants were extremely nice and helpful. For what it's worth, Dr. Yip was very knowledgeable, easy to understand, and had a good bedside manner. It's a shame his receptionists are garbage. ________________________________________________________ Original Post: Unacceptable receptionists. Everyone behind the counter should be fired immediately. 1) I have never been to a doctor office in my life that DOESN'T TAKE CREDIT CARDS. What is this, 1950? Tax-dodging is acceptable in tea shops, but not a DOCTOR'S OFFICE. Have some class. 2) This office catastrophically overbooks its schedule. Everyone in the waiting room is complaining that they've been waiting 2 hours or more. After pressing with further questions, the receptionist replies that they double booked my appointment, no apology. Are you kidding? Furthermore, after sitting back down, I see the receptionist smiling as if she enjoyed putting me through this. 3) The receptionists are rude, arrogant people with a surprising lack of compassion. Try getting an appointment at this office - just try! I spent 5 days, calling every day DURING OFFICE HOURS, just so I could speak to somebody to get an appointment. I was almost always deferred to an automated message saying "the office is closed, call back at so-and-so hours". Pathetic. Never returning again. Pardon my French, receptionists, but go f--- yourselves. read more

Dr Felix Yip is a very busy doctor but even when calling after business hours he always calls me back a sign of a caring doctor. His entire staff is outstanding for such a busy office they take care of everyone. read more

Dr. Yip's office is excellent. My mom to his office for the past two months for Kidney duct tumor cancer. He arranges immediately to do the surgery for my mom, the doctor name is Michael Phung M.D. He is a capable doctor and compassionate, intelligent, hardworking. I highly recommend him! He tried to make the best idea and surgical planning for my mom, and completed this perfect complex surgery. My mother successfully removed the tumor and saved the kidney. I don't know how we could thank for doctor. He supports us, we're so lucky to have found Dr. Michael Phung that can trust and cares about you. The office is always busy but it's worth the wait. Dr. Yip 's office is very professional. The doctor of the translation assistant is also very enthusiastic and answers many questions! We are deeply grateful to be treated by Dr. Yip and Dr. Phung THANK YOU SO MUCH for your saving life and care. FIVE STARS !!!!!!!!! read more

I was calling to schedule an appointment and the receptionist picks up and ask me "how can I help you?" But immediately cuts me off and says "excuse me I'm going to put u on hold". I'm on the phone waiting for 10 minutes with no response. I decide to hang up and call back and now they aren't picking up my calls. How unprofessional and rude. I've never had a place of business do me like this but I guess there's always a first for everything. read more

I felt I received EXCELLENT care at Dr. Yip office and their staff. I highly recommend. I hope I never see them again, but I would if I had to. I felt Dr. Lee and Dr. Yip explained to me everything I needed to know about my kidney stone issue. I visited their office 3 times in 2 1/2 months. Yes, the office is small Yes, the wait is long If you can avoid Mondays and Wednesday I would. That's their walk-in days. I had an appointment on a Monday and my wait time was 2 hours. I came on Wednesday as a walk-in, my wait time was 3 hours. On the Monday and Wednesday I was there it was crazy! Two doctors and 8 or so support staff. They running around trying to get to patients. So yes, there is a lot going on. The negative reviews I read, I believe they are not intentionally giving rude service, but might have been due to high case volume. Here is what I did to make the wait time bearable. They actually don't want you to waiting in the hall way, so the receptionist will take your phone number and text you (although I would not completely rely on that). Here is what I did, I asked how long, the receptionist will give you an estimate. Grab some lunch or whatever or take nap in the car. It's better than sitting in the hallway. Come back about half hour before that estimated time (make sure to tell them you're back) and wait the rest of the time. I know it's not the best solution, but make its bearable. If you have elderly parents, see if you can check in without making them go up. I went back on a Thursday morning, and it was much calmer, saw me within 20 minutes. So I eventually went into the ER (at Garfield Medical Center), and had to get the stone removed. Dr. Lee (Dr. Yip associate) was excellent. Every nurse, that found out I was going to have surgery with Dr. Lee all said he was excellent surgeon. By the way, I felt the care at Garfield Medical Center was also excellent. As far as the "experience" goes it was okay, it's definitely not a day spa. But I will take the excellent medical care above being comfortable any day. read more

Dr. Yip is an amazing doctor who works really hard to see every patient. Even those who didn't make an appointment. People are complaining how it is crowded, this is evidence how great of a doctor he is. He will never turn away a patient and will go beyond to help anybody. Do surgery on his day off and making sure all patient are treated. Dr Lee is younger but experience as well. You come here for the doctor. Not for the receptionist. The ladies are trying to do their job and some people won't cooperate. 100% recommend for urologist. read more

I didn't get seen by dr. Yip , But the other "Younger" doctors are awesome! So nice and explain everything throughly!

Downgrading to 1 star. 8 weeks after I got my labs done, the front desk still refuses to confirm if my results were regular (Dr. Yip directly told me that if my results were fine, I wouldn't need to go in) or if I needed to come in to discuss if there were any issues with my results. The front desk refuses to acknowledge that my results are ready (after 8 weeks? c'mon now) and is requiring that I schedule an appointment. read more

This is crowded but they see all the patients quickly and efficiently. Dr. Lee and the other staff were professional and put me at ease.

There isn't enough space in the waiting room for the amount of patients booked. People sitting on floor in adjacent hallway. Gnats in the waiting area. Receptionists not very personable. 0 star read more

The single star is for Dr. Yip's staff, which unfortunately contributes greatly to the overall visit experience with him. Dr. Yip is actually pretty nice and personable, he really puts you at ease. But his office staff is a totally different matter. They are HORRIBLE. Unbelievably rude, completely lacking any degree of patient care and professionalism. Probably the worst medical staff I've ever encountered. I've seen them become vocally aggressive towards elderly patients just because the person couldn't answer a question right away. During one of our appointments, because it was later in the day (a time slot given to us by THEM, btw), we were treated like pariahs. As if we were being punished because we dared come at such a late time (again, I must reiterate, the appointment time was assigned by THEM). The doctor himself was completely affable and didn't seem to mind at all, but his staff (especially this younger burly Asian guy whose name I wish I remembered to get) displayed the crappiest attitude towards us. People usually have to seek out GI doctors because they are not feeling well, so to be faced with this sort of treatment at the doctor's front desk is extremely disappointing and off-putting. The call-in experience is no better; the staff is generally rude on the phone too. I always cringe when I have to call in to make an appointment because I know it won't be a pleasant experience. I don't understand how Dr. Yip chooses his staff, but I really question the qualifications of these people. They are a really bad reflection on him and that's a real shame because I've heard good things about Dr. Yip and I do like him as a doctor, but I could never recommend him to anyone just because I know what people will be in store for when they have to deal with his staff members. Frankly, I'm on my last straw as well. read more

We showed up for a 3:30pm appointment at 3:00pm. The waiting room was full with 20 people in it and 10 people were standing and waiting in the hallway. People were saying they had been waiting since 1:30pm. We didn't see the doctor until 4:30pm. This scheduling of patients is an absolute disrespect of patients' time and shows that Dr. Yip's only concern is $$$$ and not treating his patients. And Dr. Yip can get away with this because all of the people waiting were elderly and non-English speakers. So he just takes advantage of them and the fact that don't have recourses to complain. It's true what all the other reviews say about the receptionists - they are rude, impatient and inconsiderate. The waiting room and patient consult room was disgustingly dirty - there are stains on the walls and hair in the corners of the room. read more

HAHAAHAH I can't believe there is no "0-star" option to rate this office. Crazy overbooked, NEVER answer their phones. DOCTORS ARE NICE, FRONT DESK SUCKS. And if you are one of the 2747483763362626 residents of the 626, this is the only office that takes certain insurances.. so good luck. read more

There is no way this office only has a handful of 1 star reviews. Someone must erase the reviews. I had a few people complain for waiting 2 hours without being seen while I was waiting. I left after waiting for an hour past my appointment time. Sorry dr Yip. Im sure you are a good doctor but your office is a zoo. Zero stars from me. read more

Incompetent staff! Tried to get blood work results faxed but they couldn't find the results, or they said they already faxed it, then when you call again they don't understand what you want or say they never gotten the results. I don't know how they are still working there. read more