Excellent, kind and affordable service during a difficult time. New larger location was beautiful…read moreand bright.

If I could give zero stars, I would. I feel compelled to share my family's experience with Midwest…read moreFuneral Home. To be clear, we tried to discuss all of this with management and after hearing our initial concerns we were told that they would "investigate" and we were advised to issue all correspondence in writing. We did and still received no response. Below you will find an outline of our concerns regarding the acts of negligence as they pertain to Midwest Funeral Home's care of our mother and grandmother and her arrangements. Our family matriarch left us on April 23, 2026. Midwest Funeral Home was chosen to handle all arrangements, and all correspondence was with my daughter. On April 24, 2026, at approximately 1:30 p.m. we visited Midwest Funeral Home to finalize arrangements. We had phoned prior and given a timeframe to arrive. Upon arrival we were directed to have a seat by the receptionist, and she would be right with us. Shortly after another couple came in and we were left waiting for at least 20- minutes while she dealt with them and didn't acknowledge us further until after they left. We signed all of the applicable paperwork and then were taken into the room to choose the casket. After picking out the casket, we had a short discussion with the receptionist present. At that time, I very clearly stated that I would like fingerprints taken as I wanted to have jewelry made. It was the only comfort I could imagine, as I would never again hold my mom's hand, but I could have her fingerprint. I was told that it would be no problem as this was a normal request and the receptionist said she would make a note of it. Which I believe she did on the spot. MY MOTHER'S FINGERPRINTS WERE NEVER TAKEN!! We did receive an apology and were offered $500.00. This blatant negligence is not anything that can be remedied. It also would seem after searching social media reviews that it's not the first time they've failed a loved one's family in this way. Our emotional suffering is priceless. The arrangements were to have my mother interred in a plot with my father at Eel River Cemetery. We had previously been informed by Midwest that we would need to make those arrangements and pay directly for all services related to opening the plot and closing it. This sounded absurd, especially when we were paying for funeral services, but in our grief, we were going through the motions. When asked who needed to be called, he couldn't recall the name but said it was a "monument place". We figured out who needed to be contacted on our own and made the arrangements. The woman that my daughter spoke with there was appalled that Midwest Funeral Home had the family making these arrangements. She also said that they absolutely knew who to call as they had previous dealings with him. My daughter continued to follow up with the Monument Sales, because we already had little confidence in the services we were receiving from Midwest Funeral Home. My daughter called the morning of 4/30/26, the day of the funeral service, just to make sure everything was being handled. At that time, she was told that Midwest had finally called her that morning for the first time. He has stated that he'd called multiple times and left messages. That has been verified as to be untrue. Our family is also very disturbed that you would find it acceptable for an employee of Midwest, to accompany our beloved mother and grandmother in the hearse, drive up to the graveside while having the window down and smoking while wearing gym shorts! How completely classless and disrespectful, not to mention humiliating to our family. Your website states, "Our goal at Midwest Funeral Home is to serve and assist families with compassion and dignified professionalism." Our family received none of that. We are requesting that you answer to your negligence and offer up an acceptable solution to our family. At this time, a "sorry" would seem insufficient especially since you're avoiding having any type of constructive conversation.