DO NOT USE THIS COMPANY - Very Bad Experience Sales rep Santiago and owner Ruslan do not communicate! Santiago, the sales rep, agreed to include a small $200 fence adjustment at no extra cost when the project expanded from $8000 TO $15,000. The owner, Ruslan, later added the $200 back onto the final invoice and denied the agreement entirely. After installation, the gate failed to meet Hamilton bylaw requirements. When we contacted Santiago the same day the gate was completed, he assured me it was a quick fix and they would take care of it. Instead of addressing the issue professionally, Ruslan immediately accused us of changing our minds, threatened extreme late fees and insisted the job was complete. (their contract outlines $1,000 + 24% interest after 5 days). Our final payment was one day behind as we were simply looking for clarification on the amount of the final payment. 85% of the job had been paid for. His crew also backed into my neighbour's car who is also paying for half the fence causing over $3500 in damage. Ruslan refused to cover the $500 deductible and seemed annoyed he even wanted to have it fixed. The following morning Ruslan agreed, for $50, to the simple fix to the gate latch hardware to comply with Bylaw when his crew was the area. I accepted, but the damage to the relationship had already been done. The lack of communication, denial of commitments made by his own sales rep, and refusal to take responsibility for property damage make this company impossible to recommend. What would have prevented this: 1. Issue a revised quote when changes are requested. 2. Provide a new contract when the project scope changes significantly. 3. Do a proper final walk‑around before demanding payment. 4. Communicate with your own sales rep before accusing customers of dishonesty. 5. Pick up the phone and speak respectfully instead of sending hostile emails. 6. Consider whether arguing over $200 is worth losing goodwill on a $15,000 job. I was prepared to recommend this company and had already referred a neighbour because the crew seemed very good. Unfortunately, the way this was handled by Santiago and Ruslan left me with a very sour experience. There are plenty of fence companies out there -- choose one that stands behind its word. read more

Stay away. Gave a rough quote based on some high level details site unseen, and then came to my house for 1 hour to give a more firm quote. Never heard back or followed up - unprofessional and should just inform a potential client that they aren't interested in a job. read more

Buyer beware. Ruslan and his team did a awful job. I found the end result appalling. You would think they would take some pride in their work, but it was rushed and clearly carelessly done. read more

Ruslan, Santiago, and the rest of the Fence Squad do not stand by their craftmanship, work, or have the client in their best interest. They are unprofessional hacks who only care about completing a job as quickly as possible, taking your money, and moving on to the next job they can earn on. You, as a customer mean nothing to them. All they see is dollar signs and how they can take it from you as quick as possible. I was not happy with work completed due to poor execution of work. They did not accommodate for grade changes or water run off on my property. I wanted them to fix the fence to ensure that the fence maintains some level of longevity and avoid premature damage and rot. Their response was: "if you wanted something more, you should have asked." When seeking reasonable resolution, I was strong armed into paying Because they threatened me with a lien on my property as opposed to working with me to rectify the situation. I cut my losses. Learned a lesson. And will never recommend these guys. It is in your best interest to give your hard earned money to a professional company who still have some level of honour and competence in their work, self respect, and respect for their clients. Do not hire to Fence Squad. read more

I was amazed at how unprofessional Ruslan was. I had high hopes and was very disappointed in the end result. The fence looks terrible. There are countless mistakes and just outright poor quality. They skipped much of the work and cut as many corners as possible. Ruslan will give you a great speech however, I found out quite quickly, that he does not care about the end result. I asked him several times to fix his obvious errors, however, he didn't bother even getting back to me. I would not recommend Fence Squad. Save yourself the headache and an inferior end product and hire someone else. One of the worst experience I had with a contractor. read more