7 weeks for 4 steps--poor communication and failed inspections Do I have steps? Yes. That is the only reason this isn't a 1 star review. We hired this company to remove our old, broken concrete front steps and pour new ones. While the initial communication was great, it became incredibly un-dependable and hard to come by as the job progressed. Ultimately, it took 7 weeks to complete a 4-step project due to poor craftsmanship and multiple delays. The issues began when the initial pour completely failed inspection. The step measurements were wildly inconsistent--the top step had a 4-inch rise, while the others varied from 7.5 to 8.5 inches from step to step, and it sloped from left to right. When I brought this up, the contractor was defensive, insisting that everything they poured was "up to code" and there was nothing wrong with them. However, they later admitted the mold had been stepped on by the crew. After several communication gaps, missed timelines, and a partial refund discussion, the city inspector officially failed the steps on May 4th, stating they required a complete tear-out and replace due to the safety and rise inconsistencies. The second round of demolition and pouring took another three weeks. Throughout this entire process, I was never notified in advance when plans changed or when the crew would show up. I had to actively chase the contractor for updates just to find out when people would be at my house. While the second set of steps finally passed inspection, they still have visible flaws. If you are looking for clear communication, reliable timelines, and a job done right the first time, I would look elsewhere. read more

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7 weeks for 4 steps--poor communication and failed inspections Do I have steps? Yes. That is the only reason this isn't a 1 star review. ​We hired this company to remove our old, broken concrete front steps and pour new ones. While the initial communication was great, it became incredibly un-dependable and hard to come by as the job progressed. Ultimately, it took 7 weeks to complete a 4-step project due to poor craftsmanship and multiple delays. ​The issues began when the initial pour completely failed inspection. The step measurements were inconsistent--the top step had a 4-inch rise, while the others varied from 7.5 to 8.5 inches from step to step, and it sloped from left to right. When I brought this up, the contractor, Gage, was defensive, insisting that everything they poured was "up to code" and there was nothing wrong with them. However, he later admitted the mold had been stepped on by the crew. ​After several communication gaps, missed timelines, and a partial refund discussion, the city inspector officially failed the steps on May 4th, stating they required a complete tear-out and replace due to the safety and rise inconsistencies. ​The second round of demolition and pouring took another three weeks. Throughout this entire process, I was never notified in advance when plans changed or when the crew would show up. I had to actively chase the contractor for updates just to find out when people would be at my house. ​While the second set of steps finally passed inspection, they still have visible flaws. If you are looking for clear communication, reliable timelines, and a job done right the first time, I would look elsewhere. read more

UPDATE: We originally took this review down at Gage's request, as we were actively communicating with him to get our driveway fixed. After two months, multiple no-shows for appointments he himself set to sign a new contract, and now complete ghosting--ignoring calls and texts--we are done. This is not just disappointing, it is unacceptable. Consider this a clear warning: think twice before hiring him. Across multiple review platforms, you will see the same pattern repeated--poor communication, disregard for property, and a consistent failure to deliver on promises. Our experience is not an outlier; it reflects a broader issue in how this business operates. ____________________________________________________________________ Original Review: We've held off writing this review for nearly two years, hoping we wouldn't have to. Unfortunately, the latest issue made it clear we can't stay silent. This isn't something we do lightly, and we acknowledge upfront that we took a risk going with a younger contractor. We wanted to give him a shot. That was our choice--and ultimately, our lesson learned. In April 2023, we hired Buffalo Niagara Concrete to pour a new driveway, sidewalk, and back patio. Gage, the owner, was initially polite and responsive. On pour day, the crew arrived on time, but Gage left midway. At first glance, the work looked fine, but the professionalism of the crew was lacking. We even provided lunch, only to later find paper plates, pizza crusts, and other trash scattered in our yard. Tools, mesh, and leftover materials were left behind. Some were eventually retrieved, but most we had to haul away ourselves. It left the impression that once the concrete was poured, cleanup and customer care were no longer priorities. We later learned Gage hires union workers per job--not employees of his company--which makes it even more important for him to oversee and inspect the work. That did not happen in our case. Serious issues soon followed. Control joints were cut when the driveway was still too soft, leaving gouges and jagged edges. Rain then revealed a bigger flaw: the slope near our garage man door was poured wrong, causing water to pool and leak inside, damaging drywall. It took weeks to get a reply from Gage. Eventually, he sent workers to cut and repour that section, but the patch was rushed and sloppy, with chipped surrounding concrete and a mismatched finish. The remaining cuts were delayed, then finally done, but left crooked and uneven. At that point, we gave up trying to have it fixed. By spring, the driveway had significant pitting--far beyond normal wear for only two years. Several respected contractors inspected it, all agreeing it was from poor product or application. Each urged us to reach back out to Gage, noting that any reputable contractor should stand behind their work. At first, he replied quickly, asking for photos. We sent them immediately, then communication stopped. When he finally responded, his answer was simply: nothing could be done, just power wash and seal it ourselves. No inspection, no remediation, no referrals, no discount--not even the courtesy of standing behind his job. We are incredibly disappointed. We spent thousands of dollars and have had more stress and repair needs than we ever imagined--especially so soon after completion. Some parts still look fine, but knowing what we know now, we'd never hire him again. The lack of accountability, the delays in communication, and the refusal to stand behind his work are reasons we cannot recommend Buffalo Niagara Concrete. We gave every chance for this to be made right, but at this point, we hope our experience warns others: choose a contractor who is not only skilled, but also professional, reliable, and committed to standing by the quality of their work. read more

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This is in reply to the business manager's reply to my negative review. We actually hired one of the Top firms in the area to preform the work and actually paid additional to the contract in dispute. We are very happy with their work and highly recommend Zeolla Concrete and Construction. No hassle, no bullshit just honest hard work and lived up to their agreement. Additionally our contractor invited us to see a similar project at a clients home, had no problem providing insurance documentation and was absolutely everything that Buffalo Niagara Concrete wasn't. We will be seeing them in court!! read more

Old uneven sidewalk and large underground tree roots removed, beautifully laid sidewalk, walkway to stoop and up to code step now in place. Free estimate, precise contract, flexible and friendly staff and crew. Highly recommend this team! read more

We had a foundation issue that meant they had to remove our concrete front steps. Thus company was fast, reliable, great prices and ever better service. Very polite and thorough. I would highly recommend them to anyone who needed concrete work done! read more

Amazing work and outstanding work ethic. My new driveway is beautiful!! Would absolutely recommend to anyone looking for concrete work!