Fenway Auto Park was easily the most helpful and friendly used car dealership to whom I spoke with on the phone before deciding which one to go, and I spoke to many. My price range was extremely low. I chose to go here because the salesman I spoke to, Derek, said he could probably do a deal on a car valued higher and there were a number of possible vehicles in the lot. The experience did not start out well. While I standing on the forecourt, someone yelled while driving down Main Street that Fenway Auto Park ripped people off. There were less cars than Derek had said and less again that they could sell to me in my price range. The condition of the vehicles that they could were generally poor -- in one refused to start, another needed a jump, and another was partially being held together with duct tape along with definite exhaust problems and possible electrical and engine problems. Derek acted extremely slimy about all of them except the one that wouldn't start, making excuses for every concern and only admitting issues when pressed. Only one car was worth considering, a manual he had said on the phone was an automatic; I know I could learn stick quickly, but in the end there was some convoluted situation where they were holding it for a dealership up the street and the title was there so I'd have to get it in the morning, but the owner of the other dealership (who was just hanging out with them in their office) would only accept cash anyway. Very, very dodgy. As a side note I found out later they are unfriendly with the local car clubs, which is never a good sign in a car dealer. This was also evidently my only chance for history not to repeat itself, which has nothing to do with Fenway Auto Park directly -- but may have transpired at least slightly differently without extra needless deception from this car dealer. read more

I went here on Saturday morning 11/13/09 to buy a car. They had 4 cars listed that I was interested in and I was going to buy one of them. I spoke with "Phil or Stan" I dont remember his name. The second I walked in the door I got an attitude. I was told they didnt have time for me and I had to come back in 40 min! WTF is that all about. He was not very nice about it either. When he discovered I was NOT the person he thought I was his attitude still didnt change. It was pouring rain out and he didnt help me with anything. He handed me a plate with some screws and 2 sets of keys. Saying that I could put the plate on and take them for a ride. He never offered an umbrella or even to come help. I got soaked through trying to test drive these cars. Then I got back and he says "So what one do you want to buy?" I told him id like to see the other cars first. He seemed pissed about having to find the keys to the other one as it has JUST arrived On he lot. After some coaxing, I got him to give me the keys. So this left the last car I wanted to drive "the one I was most interested in" I didn't see it on the lot so I headed back in to ask about it. "I had been told the night before by the owner that it was being detailed and would be in for me to view that morning" When I walked back in the guy ask es me AGAIN "So what one do you want to buy?" I then said "I'm not ready yet, id like to see the maroon one" He then proceeded to tell me it had been sold already. I asked him when and he said the previous morning. "funny, bob told me last night it would be here today" So I called him on the lie. I said "OK, someone is lying to me its either you or Bob" That is when the fun started. He got out of his seat and came around to me SCREAMING nasty words and telling me to get out of his building. He said NOBODY calls me a liar in my house. I then asked him why Bob would tell me that if it was already sold. He wouldn't answer only kept swearing at me and telling me to get out. The things he said I wont even post here. He was very mean and I felt threatened by him. I honestly thought he was going to take a swing at me. I then said OK, I only wanted to buy a car but instead ill give the owner a call and let him know how I was treated. This is when lie #2 came into play. He started screaming again and kicked the door open yelling at me to get out that HE was Bob the owner and he wanted me out NOW. I know he was not Bob because I went and sat in my car and called Bob and while watching the guy not picking up a phone Bob answered. I told Bob everything that had just hap pend and he relay didn't seem surprised, nor did he seem like he was going to do a thing about it. Its really very sad as I was going to buy a car from them that day. After all this I left with a sick feeling from how I had been treated. I went home and started my search for a car again only to discover that the car I wanted was right in my own town at a dealer that was more than polite and happy to have my sale. So I got my new car and have sworn to tell everyone of how I was treated at Fenway auto. read more

I brought a car for my daughter to commute to college. I paid the full asking price in promised from Bob to fix a few rust spots, paint peeling, replaced battery. He asked for $200 deposit, which I gave him. I spoke with Phil (sales man) a few times on the phone to check on status, Phil's promised that the garage is taking really good care of the car, it's getting a check over and they'll get the stickers on and I'll have the car all detailed and in great condition. I came back a week later to pick up the car. Phil didn't offer to show me the car first, just wanted me to sign the paper work, I asked to look at the car, looks like one rust spot and the paint peeling was taken care of, I figure we can live with the other rust spot and I'll just pay for my own battery. Inside the car still looked the same, so much for the detail work. I did notice the window on the driver side doesn't close right. Phil offer to have it look at while we go get the plates. I was told by Phil, once paper works are signed, I'll need to go to Exeter, NH to get a temp license plate. After I signed the paper work, Phil said he just found out Exeter doesn't give out temp plate anymore and I need to drive back to my town and get the permanent plate and come back. Got the plates and came back that afternoon to pick up the car at the auto shop, the guy there said, Phil and some other guy came by to look at the window, but he wasn't sure if they did anything to it or not. Of course the windows was not fix, and now the locks doesn't work with the remote or from inside the car, the corner of the drivers door, looks like someone has broken into the car, the window frame is broken, ok now this is a safety issue to me, I always tell my daughters to drive with their car lock at all time. I called Phil and told him I am driving this car back to their dealer lot and want them to look at the lock. My husband drove the car, not even 2 minutes, he tells me the engine light is on. Talked to Bob on the phone and told him my issues right now is with the Engine light and the locks that I want him to look at before I take the car. He assures me he will get the engine light and the lock fix. Bob called me the next day and told me he wants me to pay for half of the cost for him to get these item fix, I wasn't happy, but I just wanted this done and get on with my busy life. He told me I need to pay him another $200, I said ok. I work full time with 3 kids, I do not have a lot of free time to spare, my husband and I agree once the car is fixed, we'd pick up the car and take it and we can deal with the minor stuff on our own. We just want to be done with Bob and Phil. I asked Bob for itemized parts and items that he had to purchase to get the car fixed; he said he will get that for me. Came back a few days later to pick up the car, no itemized receipt, no inspection stickers, Bob is not there again. Spoke to Bob on the phone, he said he'll get the itemized receipt for me and proceeded to tell me what they've replaced and that it cost him over $450 and I got a really good deal by paying only $200. He also told me that the parts they've replaced required me to drive the car for 150 miles before a sticker can be put on it, after that I can take it to any auto shop and have the sticker put on. In the mean time I've already made an appointment with my regular mechanic to bring the car in, on the way there, the engine light came on again. After $750 later, parts and labor to replace Belts and engine mounts, oil change and host of other things. We brought the car home with inspection sticker on. The mechanic told us the engine light may come on again and they'll probably have to learn it. True to his words, not a week later the engine light came on again, my mechanic told us, it is something with the transmission, it could be anywhere from $200 to $2000 and wanted to know what Bob had replaced and if the parts was under warranty or what exactly did they worked on. I didn't want to deal with Bob again, I thought I was done with him. I called Bob told him about the engine light and wanted to know what exactly he had replaced. He told me they replaced the Speed Sensor and proceeded to tell me there is nothing wrong with the car and that I have a great car, there's nothing wrong with having an engine light on in a used car, he said more than half of his car on the lot have engine light on, he told me I should ignore it. I told him I can't ignore it, my daughter is driving the car, I don't want her stuck in the middle of no where. He also told me, if I'm not happy with the car to go and trade it in. Today, I still have issues with the car the engine light had came back on again. I am disappointed at our system, that someone like this can get away with treating people this way and still runs a business and make money off of innocent people. I am writing this to voice my concern about my dealing with owner Bob Kalil and Phil the salesman read more

I have to say i would never buy a car from Fenway auto.. having said that i did go there to see what they had and i spoke to Derek an employee he was cautious and did not try to intimidate me in any way... then the next day i returned and Derek was not there the owner bob was well he was so pushy and phone it actually turned my stomach... when i asked where was Derek he said who cares... what a jerk.. i finally found out Derek had left ."good for him" they have a couple of OLD people sitting at desks it really looks hilarious. i finally went down the street and bought a nice car so far so good. read more

I got ripped off by Bob Kalil of Fenway Auto Park. I bought a Honda from him a few years ago, and got his usual promise of 'I'll fix any problems'. Well when I went there to try to get my problems fixed I had to sit and listen to his 'mechanic' complaining to his girlfriend, 'on the phone', that this was a terrible place to work and that he was sick of covering for Kalil and his cronies as they avoided the customers they had ripped off. When Kalil finally showed up he tried physically threatening me to get me to leave his property. And of course I was never re-imbursed for the over $1000.00 in repairs this car needed just to get a sticker. **** BE AWARE *** If the salesman at his dealership tells you his name is 'Freddy', then that car is definitely a piece of sh**. That way when you call and ask for 'Freddy' they know to run and hide. *** Also, he is connected to MOST of the dealerships on Rt 125 in some way. For instance the owner of J.T.S. Auto Sales is either his or his brother Georges son. He must have friends in high places in Haverhill. Each time he rips someone off and news of it make it into the Eagle Tribune (2 articles in the past year), they say 'One more' and we'll revoke his license, and yet he continues to operate. read more

I have bought my last 3 cars from Fenway Auto Park, and have enjoyed of doing buisness with Robert Kalil on the past 2. Buying a car at Fenway Auto is by far the most pleasant used car buying experience I've had anywhere. I change cars often and won't use any other NH or Massachusetts used car dealership. Robert's very dependable and the service is unbeatable. read more

STAY AWAY!!! My ex bought a mini van from them when they were down in Plaistow under the name harts auto and after 2 years it crapped out. I didn't think anything of it. When I went to buy a new vehicle I went back to them under fenway auto, still in plaistow and dealt with an old guy i forget his name. I bought a 2001 Chevy venture. I couldn't get it the day I signed the papers because they were recharging the AC so I went the next day to pick it up and they had also forgotten to give me my inspection sticker but it was too late in the day so I would have to come back the next day for it. When I did, there was no record of my appointment and the guy who sold it to me wasnt there. 3 years later and I have been able to get an inspection sticker on it without having to put a ton of money in it for electrical problems. I just finished paying the car off a month ago and I have not been able to drive it for 6 months. Even the car loan company I went through won't deal with them anymore. I would sooner recommend you buy your car from Brandy Brown before Fenway auto!! read more

We bought a car from Fenway Auto Park and we will never go there again. We have actually turned a few friends that were considering it away. We bought a 2003 Jeep Liberty and we have put more money into repairs for that car than we spent on buying it. The owner, Bob seemed so helpful at first. We took the car to get inspected and it failed. Right there should have been a red light to not buy the car but we were fooled. Bob said he would make all the repairs and make sure it was in good condition. It passed inspection and we went on our merry way. We have had the car for 6 months. That's all! When we bought the car Bob said "if you need any repairs call me because I know a lot of people and I will find you the best price". Well... We have called Bob numerous times and he has not once called us back. We bought the car in the fall so some problems didn't arise until winter hit. Problems we would have had fixed had we known about them upfront. For example: the heater doesn't work and when there is snow on the hood of the car it leaks onto the driver! This place is horrible. read more

I purchased a dodge 1500 for my son.they said they were doing one piece of work on the truck and it would be done in a few days. We came back a week later at their schedule and the truck was not done. My son made 2 more tripe to the dealership before it was finally done ( we lived an 11/2 hours away). We were told of a warranty. We had to call repeatedly for the title and they never sent us a copy of the warranty,stating that it is a state mandate and it was covered. I took the truck right to a mechanic and it cost 1944.00 dollars just to pass inspection. Since then we have also had many smaller problems.When I contacted them about the expense to pass inspection derrick told me I should have called him...even though they guaranteed inspection.Now he says it isn't what the warranty states, even though he never provided me with a copy of one.NOW I HAVE TO GO TO COURT TO BATTLE THEM. This dealership has NO credibility.....go somewhere else. read more

I just bought my third car from this dealship. The first vehicle I bought was a jeep liberty 3 years ago. It's still running great(little thing here and there) but nothing major. So when my wife was looking for a new vehicle we started at fenway, the owner Bob remembered me and walked me around the dealership showing me potential vehicles. He wasn't the average car salesmen that you think of at a car dealership, not pushy. We looked around and visited a few other places but we ended up going back to fenway. We bought a Honda Accord, the car was in great condition and gave us a really good price on it. Our daughter just got her license and we needed a SAFE reliable vehicle for her. Since we have had such great sucess at fenway we went there, right away she had her eyes on a sharp Tiburon, the car was a little out of our price range but Bob was appreciative of our continued buissness and lowered the price to a point where we were able to get her the car. I am very pleased with the service and condition of the vehicles we have purchased. read more

i bought my car at this place and i live an hour away when i got there they were sumwhat nice. . bought the car ( never telling me the sunroof was broke therefore leaking when it rained or i went through the carwash . so the day i went to pick up my car had a huge knick in the windshield which was not there when i looked at the car ! they said they would fix it the next day which never happened then the next day it never happened finall the third day i brought it down there threatened to return the car and 5 hours later it was fixed after dpdging me for three days * these guys are slimeballs and will dodge you until your warranty is up!!! so the week after bringin myh car home 4 days after fixing my windshield i went to the carwash finding out when water leaked all over me that its is broken ! called them they gave me a number to "their" service guy who was very insulting to say the least . told me to bring it in first thing thursday morning so finally drove there thurs a.m to go and find their horrible sleazy supervisor derek on the phone ignoringf me right in front of him asked him where bob their service guy is he says i dont know did u call him " i said yes and he did not answer so derek called and still no answer i felt uncomfortable leaving my car their nd i was extremely upset how this so called business is ran. so i said i am contacting my lawyer and left . i am now in the process of filing a complaint with the better business bureau andcontacting an attorney !! please do not ever!! go to this horrible place **** read more