1. Ferguson & Ferguson CPA

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    Waltham, MA

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    Ferguson & Ferguson CPA

    5.0 (2 reviews)

    Services - Ferguson & Ferguson CPA

    Accountants

    Audit and conflict resolution support

    Current year tax preparation and filing

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    11 years ago

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    Cyndie Barone, CFP & Associates

    Cyndie Barone, CFP & Associates

    4.7
    (12 reviews)

    Worked with Cyndie and team for the first time this year and had an incredibly positive experience…read more They helped prepare taxes for me and my family, and everything was just smooth and easy. I shared some high level info over email, uploaded a bunch of documents, we emailed back and forth as questions came up, and they got everything prepared quickly. Totally hassle free. Everyone I interacted with was polite, responsive and helpful. Definitely going back to them every year and would recommend them to anyone needed tax help.

    So I've done my own taxes with the help of CPA-in-a-Box for, well, ever. They were never more…read morecomplicated than a bank statement and some pay stubs, so I never worried about it until this year when I had exercised some stock options. I figured it would be pretty simple, but 18 hrs and a toner cartridge later, I could barely scrape together enough info to fill out my extension, which sucked since I really wanted my stimulus check sooner than later. Did I mention I was unemployed at the time? Tail between my legs, I headed for Cyndie based on some random yellow pages reviews. Even though I had attempted to do them myself *and* had made some incorrect assumptions *and* handed off a mass of jumbled printouts and random scribblings, she was very professional, fast, and super nice. She even caught a little handwritten memo I'd made to myself about an ancient savings account that I had forgotten to tell her about during our initial meeting. Hurrah for being thorough! I thought her fees were on par with other tax prep services (simple filing, renter, not self-employed, MA and federal ~ $160) and was totally worth it considering the time I'd already spent plus the extra fees for e-filing Turbo Tax or H&R Block would have stuck me with ( ~ $80 + HUGE UNCERTAINTY). Plus she answered all my additional questions for free, which other chain services don't do. Anyway, Cyndie really put my mind at ease. I got my refunds back within 2 weeks and my stimulus check came on time in the mail the other week as if I had never filed an extension. Awesome. I'm giving her a high-five next time I see her.

    LTR financial services

    LTR financial services

    3.0
    (3 reviews)

    This tax service was recommended by a friend, who did have a positive experience, though she later…read moreshared that she had also found Steve to be somewhat rude at times. I shared with this service that I had been hesitant to have someone do our taxes in the past because I have found tax services to be unreliable. I should have known better. I provided Steve with all the requested materials by April 3. He did not respond until April 11, when I reached out to him. He said he had not filed our taxes by April 11, the date on which he had expressed that they would be filed and paid for. When I expressed concern about the lack of communication and said I felt uncomfortable, he said that was my problem. He refused to take any responsibility. No apologies, no warm tone, just an immediately defensive, very aggressive reaction to my disappointment and concern. When I asked for a refund for our deposit, he responded, "How would I do that?" And then refused to refund our deposit. He also refused to provide confirmation that he has deleted our confidential financial records. My husband had gone into the office midweek, and Steve never mentioned that we needed any other paperwork. Also, when we first came in, he was very polite, shook hands, walked us to the door, but when my husband stopped by, he barely gave him the time of day. And, when I asked for the refund, he said that he had done a lot of work for us. But, when I asked what he had done - he just kept repeating "a lot of work." He also retorted that he had spent time with us, when that was supposedly part of the initial free consultation. He also said in that initial consultation that he had everything he needed and we wouldn't need to meet further, but then when I expressed concern over the phone when our taxes weren't done, he shared that sometimes he does need further meetings. Also when I called initially to schedule that first appointment, his first question was: "What are you hoping to get out of this relationship?" That is a weird question for a man to ask a woman. I should have known from that first creepy question that this was not a guy on the up-and-up. Also, this is a ramshackle little office on Main Street in Waltham. It's not a nice working or meeting environment. While we were there, Steve appeared to be pinching every penny. For example, he wanted us to print things, but you could see he was getting frustrated when we were using a fair amount of paper to print. In addition, in our initial consultation, he had very little helpful advice. He came across as very critical, made assumptions about our married relationship, and in the end, didn't even offer any deductions that a person couldn't get from TurboTax. I thought -- well, he didn't know anything I didn't know -- but at least, the money I'm paying him will save me the headache of having to do my taxes this year. . . until, he just, um, didn't do them!? And, I assume, had I not reached out myself on April 11, he wouldn't have contacted me, and then I'd have late taxes, for which he'd probably blame me for not following up with him. In the end, I spent 2 hours doing my taxes on TurboTax, which cost $200, rather than the $600 we were going to have to pay him. It also allowed me to get more deductions than Steve said we would get because he didn't really spend enough time to get all the information from us. He didn't provide a checklist like other services. He needed clarification on all our documents, when they were very clear. If you could read the emails this guy sent me after -- "I hope you find a solution to whatever is truly troubling you." A passive aggressive: "God bless you and your family." He's a true BS artist. Lastly, this sounds like a financial service - LTR Financial - but it is just one person, so there's no recourse if you have a negative experience. He only puts up the 4 and 5 star reviews he gets. His website seems like a franchise, but when you look at the fine print, it's just him selling himself falsely. And, when I read the fine print, I saw he only likes cash, check, and debit -- for a reason! He's not trustworthy. I have heard good things about H&R Block on River Street in Waltham, and there you'd have the assurance of quality and care. Real schiester of a guy. BEWARE!

    Steven Hoffman is seriously gifted. He is knowledgeable, the biggest tax nerd (this I mean in the…read morebest way possible), and has the spirit of a teacher. I decided to make the long drive to Waltham because he is an endorsed local provider by Dave Ramsey and boy did I walk out of there happy! His skills are worth EVERY penny. If you are reading this post and not sure if you should pay the cost let me tell you --- it's worth it. I am single, no kids, no house, but a complicated income situation so I could not afford to cheapen out. It feels great to walk out knowing the fee I paid saved me THOUSANDS of dollars, legally. The man knows his trade! He is a wise CFP! Ladies, just like you wouldn't cheapen out on your hair.... I'd say do the same for your taxes. Sure a couple bucks more but you will have a trustworthy advisor who cares about your situation, helps you understand tax changes, and will make sure you walk out victorious!

    Ferguson & Ferguson CPA - accountants - Updated July 2026

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