They love my dogs here and are always helpful. Prices can be high for some items…read more I love closer to a similar store and came here because I had a gift card. Evening times are slower and that's when I prefer it. The location is convenient for some, but it's a busy street and sometimes impossible to turn left when leaving.

I will never again order an online order at this location. I ordered 20 bags of topsoil to go. I…read moregot a text and email in the morning saying that my order was ready to go. I had pickup set for 2pm and when I got there they told me to drive around to the garden center. My order was not ready.. I wasn't in a rush so no biggie. The guy who got my order was an angry bird. It was about 25 minutes to get my order from start to finish. He wheeled over 10 bags on one cart, not saying a word to me. Im a disabled veteran with back issues and I guess he assumed I was going to load it up myself. When he came over with the 2nd cart he let out a loud sign of anger. He loaded up the first amount and I opened the doors to my back seats so he could load the rest in the backseat for me. He broke my rear dashcam and didn't say a word to me, so sorry no nothing. I forgot to put that part on my survey I got after the fact. He loaded up the back seta huffing and buffing. The kind of huffing and puffing as to say screw you, you should be doing this. People pay for pickup for different reasons. This is his JOB. if he doesn't like his job he should do something else. After he was done, he didn't close any doors, I said thank you and he didn't say a word to me. He wouldn't acknowledge me at any time during the transaction, just stormed off in a huffy. On the survey it asked if you wanted a store manager to contact you and I said yes, but no one ever contacted me.

Another worthless trip to Best Buy . . …read more I stood waiting for service to buy a Samsung tablet and two phones. After 10-15 minutes no one had offered to assist me, and the personnel who were helping others never bothered to even acknowledge my presence. Not even a "Sorry sir, I'll be with you in a moment." I stopped an elderly Best Buy women with grey hair and explained my discontent, politely. She replied "Sorry" and then went out the front door and got in her car and left. Well I guess Best Buy is making so much money that customer service is no longer a issue for them. After reviewing all the very poor comments about Customer Service her on Yelp, it appears Management could care less. Your experience may be different, but I doubt it.

Gone are the days of friendly employees walking around helping customers. We looked online for a…read morenew refrigerator and came in to look at the floor displays. No one came to speak to us the entire time we were there. Went home and placed our order online. Since we have Total Tech, installation is complimentary. They scheduled us two weeks out from purchase to delivery/set up. However, when that day came there was some snow falling (barely stuck to the grass but not on the roads nor walkways), the third party delivery company cancelled our delivery. Now we have to wait two more weeks for our new refrigerator to be delivered/installed. Seeing all the low reviews this location should change its third party affiliations. We've shopped a Best Buy for many years and purchased many devices, tvs, and accessories here because of their selection and prices. Not sure we will continue to do so.

Chris is the best! She went above and beyond to help us find the products we needed. Many of the…read moreitems we needed were not available from the manufacturer for a few months. Chris called stores all over their network to find the products and get them shipped in time for our remodel. One crucial set was lost in shipping so Chris checked daily until she found it and had it shipped to us within just over a week. We felt that Chris was not only knowledgeable about solutions for us but that she really cared about meeting our needs.

Best thrifting in Ashe county; well stocked with constantly changing treasures!! Store is clean and…read morewell organized with lots of friendly volunteers to offer help when needed.

I'm an old handyman who still does lots of creating/building stuff, usually from weldable/brazable…read moremetals. It's a hobby, these days. Comes in handy for neighbors I like. The inventory in this store is always changing, but it is always much, much cheaper than standard "Box" stores. I'm talking about Walmart, Home Depot, etc. I've never had a bad experience with any of their counter folks. Try it...You'll..... Happy Christmas. Ron from Erwin. Five stars from this old Electrical Engineer.

Kenny, knew right away what the issues were with our electric stove AND clothes washer! Very…read moreknowledgeable and personable. We know who to call for future repairs!

One word ... RESPONSIVE! Not only did Kenneth (Kenny) know exactly what the problem was based…read moreupon our description, but he called us, near-immediately, offering to come out the same day! And, his pricing was very, very fair. Kenny is, now, in my Contacts List -- and will, definitely, be receiving return business AND referrals from us!

An absolute pleasure to deal with. We had a problem with the mattress we bought there. Within a…read moreweek of filing a warranty claim they delivered a new mattress. Too bad more businesses do not provide the level of customer service tat Sleep Zone does.

Just bought a temperpedic here and it took us a while to decide and they were extremely helpful and…read morepatient with our process. I wouldn't shop anywhere else . We visited other stores that sold mattresses but sleepzone offers free shipping and you cannot beat that. Im very pleased with the choices they had and allowed us to try them over and over till we were happy with our choice at the end . Steve was extremely funny and helpful in any questions my husband and i had . They did not push us to buy . Im happy to help out a local business and id recommend them highly to whomever needs a new mattress . Exceptional customer service!

Our ice maker had been broken for a month. One tech said it needed a part and then would be back to…read moreinstall. The appointment was canceled due to medical emergency, but we couldn't get a reschedule. I called Mr Appliance, was scheduled, tech came out, diagnosed the problem (no part needed) and had the ice maker up and running that afternoon! We are very grateful.

If I could leave ZERO stars I would. BE VERY CAUTIOUS hiring this company. May say multiple parts…read moreare bad when there is NOTHING wrong with the ANY of the existing parts. At the end of Jan 2026 ... I was told they "specialize" in Bosch appliances so we had them come out for diagnostics. We were getting error msg e24 and e01. After "testing" the parts we were told BOTH the heat pump and control panel needed replaced, they quoted over $1500 for repairs. We looked at videos to replace these parts ourselves and it didn't look too difficult to install. Bought the parts, spent $918 (+$159 diagnostic fee with this company), it took less than 30 minutes to install the parts. After running the dishwasher STILL got the SAME error messages with brand new parts. Figuring maybe we did something wrong or maybe the new parts were bad, was obviously upset, ran the dishwasher 2-3 more over the next month or so, always ended with same error codes. After reviewing additional videos, found one that emphasized that the DRAIN PUMP IMPELLER cover MUST be CLICKED into place. After checking the cover, it wasn't locked into place properly, it took a little pressure but finally it clicked into place. Ran the dishwasher and haven't had a problem since. Ended up testing the original parts we took out that we were told needed replaced and there was NOTHING wrong with them. Called the company to ask why this simple fix wasn't checked to begin with and why they aren't trained regarding these types of things. Somebody named Steve returned my call, said he was going to call back and never did. A week later I called them back and Steve answered the phone, he was very rude and I probably wasn't too nice back tbh. He ultimately said since it had been a few months there was nothing they would do. He said if we had called back sooner, they would have done another diagnostic test. Which makes no sense, since I was told the parts were bad. If I hadn't done my research the actual issue would never have been fixed. My problem is that Mr. Appliance should have been aware of the most simple fixes for the Bosch product they said they specialized in. They cost us a LOT of extra money and stress, however, I AM thankful I didn't pay the company over $1500 to fix a problem that DIDN'T EVEN EXIST. If you choose this company keep in mind they may not be looking out for the customer's best interest and go with the most expensive fix when the most simple of issues could be causing the problem. They could have cared less to address my concerns. **The service was done under Shannon Smith, ask Steve he knows what this is regarding. I also left a review on BBB and Google.