Our ice maker had been broken for a month. One tech said it needed a part and then would be back to…read moreinstall. The appointment was canceled due to medical emergency, but we couldn't get a reschedule. I called Mr Appliance, was scheduled, tech came out, diagnosed the problem (no part needed) and had the ice maker up and running that afternoon! We are very grateful.

If I could leave ZERO stars I would. BE VERY CAUTIOUS hiring this company. May say multiple parts…read moreare bad when there is NOTHING wrong with the ANY of the existing parts. At the end of Jan 2026 ... I was told they "specialize" in Bosch appliances so we had them come out for diagnostics. We were getting error msg e24 and e01. After "testing" the parts we were told BOTH the heat pump and control panel needed replaced, they quoted over $1500 for repairs. We looked at videos to replace these parts ourselves and it didn't look too difficult to install. Bought the parts, spent $918 (+$159 diagnostic fee with this company), it took less than 30 minutes to install the parts. After running the dishwasher STILL got the SAME error messages with brand new parts. Figuring maybe we did something wrong or maybe the new parts were bad, was obviously upset, ran the dishwasher 2-3 more over the next month or so, always ended with same error codes. After reviewing additional videos, found one that emphasized that the DRAIN PUMP IMPELLER cover MUST be CLICKED into place. After checking the cover, it wasn't locked into place properly, it took a little pressure but finally it clicked into place. Ran the dishwasher and haven't had a problem since. Ended up testing the original parts we took out that we were told needed replaced and there was NOTHING wrong with them. Called the company to ask why this simple fix wasn't checked to begin with and why they aren't trained regarding these types of things. Somebody named Steve returned my call, said he was going to call back and never did. A week later I called them back and Steve answered the phone, he was very rude and I probably wasn't too nice back tbh. He ultimately said since it had been a few months there was nothing they would do. He said if we had called back sooner, they would have done another diagnostic test. Which makes no sense, since I was told the parts were bad. If I hadn't done my research the actual issue would never have been fixed. My problem is that Mr. Appliance should have been aware of the most simple fixes for the Bosch product they said they specialized in. They cost us a LOT of extra money and stress, however, I AM thankful I didn't pay the company over $1500 to fix a problem that DIDN'T EVEN EXIST. If you choose this company keep in mind they may not be looking out for the customer's best interest and go with the most expensive fix when the most simple of issues could be causing the problem. They could have cared less to address my concerns. **The service was done under Shannon Smith, ask Steve he knows what this is regarding. I also left a review on BBB and Google.

Ordered our appliances(supposedly in stock items) at the beginning of January. Sales associate…read morestated delivery date of 4/9, it's 4/25 and still haven't received our items. After second time of contacting company sales associate returned call and stated that some of the appliances wouldn't not arrive until July and that wasn't set in stone. when I questioned her about the items supposedly being in stock she became defensive and stated that she never said that(she did) and that if I wanted a refund I could do that. I explained to her that I've been waiting 5 months and if I cancelled now I would have to start over somewhere else. Unbelievable

From the owner: Whether you're designing a new home or renovating a single room, Ferguson Home offers an unmatched…read moreselection of bath, kitchen, and lighting products by renowned brands, ensuring you'll find everything you need for your project in Johnson City, TN. Book an appointment at one of our showrooms, where you can interact with products firsthand and get personalized, expert support every step of the way. If you prefer to shop our extended selection of products online, our suite of digital tools will help you plan and execute your next project. Our experts are standing by seven days a week to help make your vision a reality.

Chris is the best! She went above and beyond to help us find the products we needed. Many of the…read moreitems we needed were not available from the manufacturer for a few months. Chris called stores all over their network to find the products and get them shipped in time for our remodel. One crucial set was lost in shipping so Chris checked daily until she found it and had it shipped to us within just over a week. We felt that Chris was not only knowledgeable about solutions for us but that she really cared about meeting our needs.

A great family run business. Bought here 10 years ago and just moved back to town. They were…read moreamazing. Walked in and bought a heavy metal futon bed at 1000 and had it delivered free to my house at 1230, all set up. Beats getting a truck and hauling it home from Wal-Mart and then putting it together. We'll be using them again!

From the owner: Nationally Advertised Furniture On Easy Terms…read more Ritchie's Furniture & Appliance is a family owned furniture and appliance dealer. Located in downtown Elizabethton, TN, we have been around since 1936. We offer many nationally advertised brands with in-house financing options, delivery, and setup se

I bought a washer from this store in May. He said upon delivering it that he'd do me a favor and…read moreonly take $100 when it was supposed to be $115. However, soon as started using, saw water in the floor. Took the panel off and saw water flooding from an area. An independent repair tech came and fixed that part after they got my name and address right. Had sent him to someone else. But then still saw water, but not from that part. I've called and texted, Facebook messaged many times to no avail. I cannot get him to get out here and fix it. If I had a truck, I'd load it up and deliver it to his door so he couldn't get in the store. This is terrible business. They don't know the customers they sell to or are very organized. I so wish I'd never gave him my money. Takes advantage of people that don't have much money with many options. :(

Sometimes around May 2015, I bought a pair of laundry machine & dryer. It is work good for the…read morefirst few weeks. As per agreement their warranty is good for 90 days. So, I called their office (Anthony) to make a complain about the machine. So they came to check it out but not fix properly. The same problem happen again in the next few weeks. I called again and they gave me the schedule. Few times schedule but nobody ever come. So, I remind them that my warranty is almost up and I made the appointment more than 5x but no one ever show up. The office start gave me hard times & asking me $75 for visit. I explain to them I have the records of called them but no one ever come. They said it doesn't matter bcoz the warranty is up so I have to pay. So, I sell cheap my laundry & dryer to someone that able to repair the problem. I bought brand new machine from Home Depot. Lesson learn that I never ever buy machine from this company anymore. Today my sister looking use machine and wanna to buy from here and I said don't go there you will regret of their quality & services. So, please don't waste your money to deal with this kind people. It is just like a scam business selling equipment, after get your money they will disappear unless you pay more money. I don't trust their establishment. Period!

Good service and knowledge. Checked the other thing on my stove and found another problem coming up…read morewith the other stove eye switch.

From the owner: We Will Repair Your Appliance. Stewart's Appliances specializes in appliance repairs in the…read moreJonesborough, TN area. We have been providing personalized service since 1978. As a licensed repair shop we can repair a broad selection of small and major appliances. Don't let mass food spoilage or incomplete wash cycles happen to you. When your appliance malfunctions Stewart's Appliances has you covered. We repair: Washers and dryers Dishwashers Refrigerators Water Heaters Gas and electric ranges Garbage disposals Trash compactorsStewart's Appliances has the knowledge and skills to provide you with the full functionality of your appliances. We repair appliances for boats, businesses, residential and commercial properties. We are your source for knowledgeable and affordable appliance repairs. Call Stewart's Appliances today!